Qureos Mentor

Etisal International

Qualifications<ul><li>(UAE Freezone )</li><li>English Level : B1+/ B2</li><li>Salary: 17K Net + Commission </li><li>Experience in sales is a must</li><li>Work Location : Abbassia</li><li>Paid Training Period</li><li>for females last shift Ends 9 PM)</li><li>Graduates </li><li>Social,Medical Insurance</li></ul>Job Type: Full-timePay: E&pound;17,000.00 per monthApplication Question(s):<ul><li>Could you fill the below </li></ul>Name: Age : Education: English level: Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>

Telesales Agents UAE Project ( English Speakers )

Qualifications<ul><li>(UAE project.. not a Telecom )</li><li>English Level : B1+/ B2</li><li>Salary: 17K Net</li><li>No experience needed</li><li>Work Location : Abbassia</li><li>Paid Training Period</li><li>Rational Shifts </li><li>( for females last shift ends 9 PM)</li><li>Graduates,Drop Out</li><li>Social,Medical Insurance</li><li>Online Interviews</li></ul>Job Type: Full-timePay: E&pound;17,000.00 per monthApplication Question(s):<ul><li>Could you fill the below </li></ul>Name: Age : Education: English level: Education:<ul><li>Bachelor's (Preferred)</li></ul>

Call Center English Account ( Salary 17k net )

Key Responsibilities:<ul><li>Handling Customer Interactions: Answering a high volume of calls, emails, and potentially live chats or social media messages in a professional and courteous manner.</li><li>Problem Solving &amp; Support: Identifying customer needs, researching issues, and providing accurate information or solutions, which often includes technical troubleshooting and de-escalation of difficult situations.</li><li>Data Management: Accurately obtaining information and documenting all customer interactions, transactions, comments, and complaints within a Customer Relationship Management (CRM) system or database.</li><li>Adhering to Standards: Following company policies, procedures, and communication scripts, while working to meet Key Performance Indicators (KPIs) such as average handling time.</li><li>Collaboration: Coordinating with internal departments and team members to ensure prompt and complete resolution of customer issues.</li></ul>Job Type: Full-timePay: E&pound;14,000.00 - E&pound;17,000.00 per month

Call Center Agent (English Account)

Qualifications<ul><li>(UAE Freezone )</li><li>English Level : B1+/ B2</li><li>Salary: 15K Net</li><li>No experience needed</li><li>Work Location : Abbassia</li><li>Paid Training Period</li><li>Rational Shifts ( for females last shift Ends 9 PM)</li><li>Graduates </li><li>Social,Medical Insurance</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per monthApplication Question(s):<ul><li>Could you fill the below </li></ul>Name: Age : Education: English level: Education:<ul><li>Bachelor's (Preferred)</li></ul>

Voice, Non Voice Agents UAE Freezone Project in Abbassia ( English Speakers )

Key Responsibilities<ul><li>Team Management: Lead, coach, and develop a team to enhance both individual and collective performance. This includes delivering training and conducting performance reviews.</li><li>Operational Oversight: Supervise daily operations, ensure workflow efficiency, and uphold high standards of productivity and quality.</li><li>Performance Monitoring: Track and report on team performance relative to key performance indicators (KPIs) and service level agreements (SLA&rsquo;s).</li><li>Process Improvement: Identify and implement opportunities for process optimization, driving initiatives for continuous improvement.</li><li>Problem-Solving: Resolve operational challenges, handle escalations, and investigate employee or customer concerns promptly and effectively.</li><li>Collaboration: Work collaboratively with other departments, internal stakeholders, and external partners to ensure operational goals are aligned with organizational objectives.</li><li>Compliance and Safety: Maintain adherence to relevant regulations and company policies while fostering a safe and healthy work environment.</li></ul>Required Skills and Qualifications<ul><li>Demonstrated leadership and people management abilities</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time-management capabilities</li><li>Analytical thinking and effective problem-solving skills</li><li>Proficiency in operational processes, procedures, and relevant software</li><li>Prior experience in a similar role, with in-depth knowledge of the BPO industry (required)</li></ul>Job Type: Full-timePay: E&pound;21,000.00 - E&pound;25,000.00 per month

Operational Team Lead