Qureos Mentor

ETISAL International Group

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 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
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 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
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 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
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 Update and maintain customer databases with accurate information.
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 Collaborate with various departments to resolve customer issues and enhance service delivery.
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 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
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 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
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 Requirements
 
 
 
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 Excellent verbal and written communication skills in English.
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 Strong problem-solving abilities with attention to detail.
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 Proficient with office applications and customer relationship management (CRM) software.
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 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
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 Familiarity with voice and non-voice communication channels.
 
 
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 Benefits
 
 
 
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 Net Salary 17000 EGP
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 2 Days off
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 Social &amp; Medical Insurance
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 Fully Paid Training
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 Career Path Opportunities
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Back Office Agent (Voice & Non Voice / English account)

Join ETISAL International Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ETISAL International Group

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Back Office Agent (Voice & Non Voice / English account)