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Even Hotel Sweetwater - Doral, an IHG Hotel

Front Office Manager &ndash; EVEN Hotel Miami Doral (IHG)Miami Doral, FL Full-Time | Leadership Role Brand: EVEN Hotel &ndash; part of IHG Hotels &amp; ResortsAbout UsEVEN Hotel Miami Doral is seeking an energetic and hands-on Front Office Manager to join our leadership team! This role is perfect for a hospitality leader who thrives in a fast-paced environment, loves creating exceptional guest experiences, and is passionate about developing successful teams.Position SummaryThe Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success.Spanish proficiency is required due to the needs of our guest demographic and team communication.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Lead, train, coach, and supervise the Front Desk team</li><li>Conduct interviews, participate in hiring, coaching, and performance reviews</li><li>Foster a positive, professional, and collaborative work environment</li></ul>Guest Experience<ul><li>Ensure exceptional service delivery at every guest touchpoint</li><li>Resolve escalated guest concerns with professionalism and empathy</li><li>Support guest satisfaction goals, aiming for 80%+ brand standards</li></ul>Front Office Operations<ul><li>Oversee daily operations including check-in/out, cashiering, and reservations</li><li>Ensure accuracy in billing, cash handling, and compliance procedures</li><li>Create schedules according to forecasted occupancy and business needs</li><li>Assist at the desk or throughout the hotel as needed to maintain smooth operations</li></ul>Quality &amp; Brand Standards<ul><li>Inspect lobby, public areas, and back-office spaces for cleanliness and organization</li><li>Support quality assurance goals and uphold IHG brand standards</li><li>Partner with housekeeping and engineering on service and maintenance needs</li></ul>Communication &amp; Administration<ul><li>Communicate clearly with guests, staff, and leadership</li><li>Help lead team meetings, trainings, and daily huddles</li><li>Ensure required documentation, onboarding, and brand training are completed</li><li>Maintain confidentiality and compliance with all policies</li></ul>Qualifications<ul><li>Spanish Required (verbal &amp; written)</li><li>Previous Front Desk Supervisor or Assistant Manager experience preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, stay organized, and adapt quickly</li><li>Experience with PMS systems, Microsoft Word/Excel preferred</li><li>Must be open and willing to support all departments when needed</li><li>Hospitality experience strongly preferred</li></ul>Why Join Us<ul><li>Be part of a modern, wellness-focused hotel brand</li><li>Work within the global network of IHG Hotels &amp; Resorts, with growth opportunities</li><li>Supportive leadership team and positive workplace culture</li><li>A chance to make a meaningful impact on guest experiences and team development</li></ul>Apply Today!If you&rsquo;re a motivated hospitality leader ready to grow your career and elevate the guest experience, we&rsquo;d love to meet you!Apply now and join the leadership team at EVEN Hotel Miami Doral.Job Type: Full-timePay: From $48,000.00 per yearWork Location: In person

Front Office Manager

Join Even Hotel Sweetwater - Doral, an IHG Hotel and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Even Hotel Sweetwater - Doral, an IHG Hotel

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Front Office Manager