Qureos Mentor

Eventrics Multi Tasking Solutions Pvt Ltd

Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat regarding product inquiries, troubleshooting, warranty claims, and feedback. Resolve customer issues efficiently, adhering to company-defined service protocols. Maintain accurate records of interactions and escalate handling when needed. Proactively follow up with customers to ensure satisfaction. Coordinate with internal teams (e.g., service, logistics, retail) for seamless issue resolution. Analyze recurring customer issues and suggest process optimizations. Contribute to team goals by meeting individual performance metrics (e.g., response time, resolution rate). Qualifications &amp; Skills: Minimum education: Bachelor's Degree Fresher Excellent communication skills in English (additional regional languages a plus). Strong problem-solving and listening abilities, with empathy and patience. Basic computer literacy&mdash;familiarity with MS Office and customer service tools. Ability to work under pressure and adapt to dynamic workflows. Team player with attention to detail and a customer-focused mindset.Job Types: Full-time, PermanentPay: &#8377;18,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support Executive : 1 year (Required)</li></ul>Language:<ul><li>English, kannada, Bengali (Required)</li></ul>Work Location: In person

Customer Support Executive (CSE)

Company Secretary having knowledge of lawJob Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthLanguage:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

Company Secretary

Job Title: Business AnalystLocation: Jaipur (Work from Office) Experience Required: 5+ years Salary Range: &#8377;9,00,000 &ndash; &#8377;14,00,000 per annum Notice Period: Immediate joiners preferredAbout the RoleWe are looking for an experienced Business Analyst to join our team in Jaipur. As a Business Analyst, you will act as the bridge between business stakeholders, product teams, and engineering, ensuring alignment, clarity, and shared understanding across all functions.This role goes beyond gathering requirements &mdash; you will shape them, uncover customer needs, map business processes, and ensure that solutions deliver measurable outcomes. By combining analysis with collaboration, you will help teams move faster, reduce costs, and deliver true value to the business.Key Responsibilities<ul><li>Work closely with stakeholders to elicit, document, and communicate business and functional requirements.</li><li>Translate requirements into clear user stories, acceptance criteria, and backlog items.</li><li>Collaborate with cross-functional teams in Agile/iterative delivery environments.</li><li>Facilitate workshops such as discovery, requirements gathering, and prioritisation sessions.</li><li>Model business processes and map them effectively to technical solutions.</li></ul>Requirements<ul><li>5+ years of proven experience as a Business Analyst in digital product, software, or technology delivery contexts.</li><li>Strong skills in requirement gathering, documentation, and communication.</li><li>Experience working with Agile delivery models.</li><li>Excellent communication and collaboration skills with both business and technical teams.</li><li>Commitment to delivering customer and business value, not just requirements.</li></ul>Desirable Skills<ul><li>Experience with enterprise-scale programmes (headless, composable, or cloud-native projects).</li><li>Familiarity with backlog management and collaboration tools (Jira, Confluence, etc.).</li><li>Understanding of design systems and front-end workflows to collaborate closely with UX/UI teams.</li><li>Strong workshop facilitation skills.</li></ul>Important Note<ul><li>Preference: Only candidates from Jaipur should apply.</li><li>Immediate joiners will be given priority.</li></ul>How to Apply: If you meet the above requirements and are interested, please share your resume at payal@oneemt.in.Job Type: Full-timePay: &#8377;900,000.00 - &#8377;1,400,000.00 per yearApplication Question(s):<ul><li>Do you have at least 5 years of experience working as a Business Analyst in software, digital product, or technology delivery contexts?</li><li>Are you currently based in Jaipur? (This role is open only for Jaipur candidates.)</li><li>What is your current notice period? (Immediate joiners are preferred.)</li><li>What is your current CTC and expected CTC?</li><li>Have you worked in Agile/iterative delivery environments before?</li></ul>Work Location: In person

Business Analyst

Join Eventrics Multi Tasking Solutions Pvt Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Eventrics Multi Tasking Solutions Pvt Ltd

ABOUT_COMPANY

Customer Support Executive (CSE)

Company Secretary

Business Analyst