Qureos Mentor

Everhires

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 Responsibilities:
 
 
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 Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
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 Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
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 Educate customers on product features and best practices to enhance their experience and efficiency.
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 Document customer interactions and feedback in our support ticketing system for future reference and improvements.
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 Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
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 Stay updated on product features, industry trends, and best practices to provide informed support.
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 Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.
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 Key Requirements:
 
 
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 Excellent communication skills in Arabic and English, both written and verbal.
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 Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
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 Ability to work independently and as part of a team in a fast-paced environment.
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 Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
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 Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
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 Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
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 Ability to input data quickly and accurately while maintaining focus on customer interactions.
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 Preferred Qualifications:
 
 
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 Bachelor&rsquo;s degree in a relevant field or equivalent experience.
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 1+ years of experience in customer support, preferably in a SaaS environment.
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Customer Support Specialist

Join Everhires and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Everhires

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Customer Support Specialist