Qureos Mentor

Everon HR Solutions

we are hiring sales trainer for thrissur location.Key Responsibilities:<ul><li>Performance Monitoring: Listen to and review live or recorded calls, emails, and chats to assess customer interactions.</li><li>Quality Scoring: Evaluate agent performance against established criteria, including adherence to scripts, empathy, issue resolution, and overall customer experience.</li><li>Feedback &amp; Coaching: Provide constructive feedback and coaching to agents to help them improve their skills and align with quality standards.</li><li>Root Cause Analysis: Identify the underlying causes of recurring quality issues and recommend solutions.</li><li>Reporting: Generate daily, weekly, and monthly quality reports, analyzing performance data to identify trends and areas for improvement.</li><li>Process Improvement: Recommend actionable plans and strategies to enhance overall operational efficiency and customer satisfaction.</li><li>Compliance: Ensure that all customer interactions and processes comply with company policies, regulations, and SLA targets.</li><li>Calibration: Participate in calibration sessions with operations and training teams to maintain consistency in quality evaluations.</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;60,000.00 per monthWork Location: In person

Quality Analyst (L&D)

Join Everon HR Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Everon HR Solutions

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Quality Analyst (L&D)