Abrar Admin

Evertrust Bank

Position OverviewThe Universal Banker is to provide superior customer service, quality, and efficiency to customers who prefer face-to-face interaction with the Bank to expand and strengthen customer relationships. This position will have a thorough understanding of the customer&rsquo;s transaction requirements and be able to effectively communicate all available options to them. They will cross-sell customers appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. The incumbent will also be tasked to open new accounts such as checking, savings and time certificate of deposits. Following Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any other impacting front-line customer transactions is required.GENERAL DESCRIPTION OF DUTIES:With a firm understanding of the bank products/services and the customer&rsquo;s current relationship, offers information on Bank products and services that can benefit the customer and enhance their banking relationship. Carefully evaluates needs of potential customers and offers appropriate financial products and services resulting in referrals.<ul><li>Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability.</li><li>Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, to determine their negotiability.</li><li>Prepares and compiles new customer application and information to open new accounts.</li><li>Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.</li><li>Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.</li><li>Responds to customer inquiries and requests regarding account.</li><li>Uses customer interactions as an opportunity to educate and cross-sell customers on Bank&rsquo;s products and services, including deposit accounts and loans. Exercises sound customer service and sales techniques to identify customers&rsquo; needs. Fully explains the features and benefits of the Bank&rsquo;s accounts and services making appropriate referrals based on customers&rsquo; needs.</li><li>Acts as an expert and trusted resource for all direct-to-consumer products including online &amp; mobile banking, mobile check deposit, bill pay, funds transfer, online statements, online loan &amp; deposit acquisition, telephone &amp; text message banking, ATMs, and the Bank&rsquo;s corporate website, among others.</li><li>Maintains a firm understanding of new products and services.</li><li>Generates new business to assist in meeting establishment profitability goals.</li><li>Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff as necessary.</li><li>Manages multiple priorities and holds self-accountable for performance.</li><li>Maintains a professional appearance and exhibits behavior that is in accordance with Bank policy and standards.</li><li>Assist Branch Manager or Customer Service Manager on projects as necessary.</li><li>Receives bank visitors, provides information and directs them to appropriate staff as necessary.</li><li>Performs other duties as required.</li><li>Completes all required compliance training on an annual basis.</li></ul>JOB REQUIREMENTS:BASIC KNOWLEDGE &amp; TRAINING REQUIRED FOR MAXIMUM PROFICIENCY:<ul><li>Possesses strong sales, interpersonal, organizational, and time management skills.</li><li>Previous cash handling and customer contact experience is required.</li><li>Proficiency in Microsoft Office (OUTLOOK, EXCEL, and WORD) is required.</li><li>Working proficiency in Chinese is a plus.</li></ul>EDUCATION REQUIRED: High school diploma or general education degree (GED).EXPERIENCE REQUIRED: One to three years related experience.Job Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Will you now or in the future require the company to sponsor your employment authorization (e.g. H1-B, TN, E-3, or other employer-sponsored status)?</li><li>Are you available to work onsite at the designated location Monday &ndash; Friday from 08:45 AM to 05:30 PM?</li><li>What is your expected compensation range? Please specify.</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Cash handling: 1 year (Preferred)</li></ul>Language:<ul><li>Chinese (Required)</li></ul>Work Location: In person

Universal Banker (Bilingual Chinese Preferred)

Position Overview The Senior Universal Banker will engage in sales and service solution activities and contributes directly to the success of the banking center by recognizing and uncovering opportunities. The Senior Universal banker will exhibits leadership behaviors including but not limited to coaching Associate and Universal Bankers and provide support to the Banking Center Manager and Assistant Manager as needed. The Senior Universal Banker shall also be able to perform cash handling and account opening duties. This position will participate in the daily operations of the branch; including but not limited to, assisting customers with account management and other financial services needs and providing timely and efficient completion of customer transactions while maintaining accurate records and thorough handling of all monies assigned. This position will proactively participate in the sales/quality referral process of the branch as directed by management. The incumbent is able to follow EverTrust Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any other impacting front-line customer transactions.Essential Duties and Responsibilities <ul><li>Demonstrates superior sales techniques to uncover customer needs and match to the bank's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives.</li><li>Demonstrate operational excellence by helping the branch to achieve satisfactory risk assessments and audits.</li><li>Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.</li><li>Consistently markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events.</li><li>Proficient in products and services offered by EverTrust Bank and able to utilize knowledge to identify other cross-sell opportunities and refer existing customers and prospects to Business Banking, Cash Management, Residential Mortgages and/or other E-Banking products.</li><li>Participates in other marketing initiatives.</li><li>Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing/Administration to Operations Administration to resolve issues pertaining to ATM, Card issuance, Reconcilement, Potential Fraud or other customer problems.</li><li>Maintains compliance with Federal and State regulations as well as adhere to Bank's policies and procedures at all times. Meeting and/or exceed branch evaluation requirements.</li><li>Provides flexibility of coverage at other branches as needed.</li><li>Demonstrate leadership behaviors including but not limited to coaching other Universal Bankers.</li><li>Provide support to Branch Manager and Customer Service Manager in the day-to-day operations and leadership of the branch operations; owning the customer and banker experience by helping to resolve issues; effectively handle escalated customer issues; proactively offering to help the team and customers; brainstorm on solutions.</li><li>Other duties as required.</li></ul>REQUIREMENTS Education: High School Diploma or GED Required Associate's or Bachelor's degree preferred. Experience: 3+ years of financial services or banking and/or supervisor experience or 1+ years of experience as a Universal Banker.<ul><li>Possesses strong sales, interpersonal, organizational, and time management skills.</li><li>Previous cash handling and customer contact experience is required.</li><li>Proficiency in Microsoft Office (OUTLOOK, EXCEL, and WORD) is required.</li><li>Strong knowledge of small business, mortgages, and lending service a plus.</li></ul>Job Skills/Knowledge: <ul><li>Must have working knowledge with Operational Regulations such as, but not limited to CC, D, DD, and E</li><li>Self-motivated and demonstrated success achieving sales</li><li>Passion for customer service and helping people</li><li>Ability, motivation and preference to succeed in a goal-driven environment</li><li>Superior customer relationship building</li><li>Demonstrated Ability to maintain and balance a cash drawer</li><li>Success in making outreach calls to consumer or business customers and/or prospects</li><li>Decision-maker with excellent interpersonal skills</li><li>Strong commitment to personal growth, learning and success.</li><li>Demonstrated ability to interact with customers, partners, vendors and team members in a professional and personable manner</li><li>Detailed oriented and ability to follow and enforce established policies and procedures</li><li>Leadership and coaching ability</li><li>Work proficiency in Chinese is a plus to support business communications</li></ul>PHYSICAL DEMANDS/WORKING CONDITIONS <ul><li>Ability and desire to travel to multiple branch locations from designated home base as required.</li><li>Typical office environment / working conditions. Ability to lift and carry up to 25 pounds.</li><li>May require working in a standing position for continuous periods of time.</li></ul>Job Type: Full-timePay: From $24.04 per hourApplication Question(s):<ul><li>Will you now or in the future require the company to sponsor your employment authorization (e.g. H1-B, TN, E-3, or other employer-sponsored status)?</li><li>Do you speak any other languages besides? If so, please list them along with your fluency level. </li><li>Are you available to work onsite at the designated location Monday &ndash; Friday from 08:45 AM to 05:30 PM?</li><li>What is your expected compensation range? Please specify.</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Banking (Retail Branch) or Finance: 1 year (Preferred)</li></ul>Work Location: In person

Senior Universal Banker (Bilingual Chinese Preferred)

Join Evertrust Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Evertrust Bank

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Universal Banker (Bilingual Chinese Preferred)

Senior Universal Banker (Bilingual Chinese Preferred)