Abrar Admin

Everything Managed Group

<div>Job Title: Web Developer

Reports To: Application Development Manager

Location: Hybrid &mdash; requires 3 days per week in our Newcastle upon Tyne office

Job Type: Permanent, Full Time

Summary

As a Web Developer, you will work as part of a team designing, developing, and maintaining all parts of our website estate. Working closely with other members of the IT team, internal stakeholders, and third parties, you will deliver high-quality web solutions that meet our evolving business needs. The primary focus of this role is back-end and full-stack web development using PHP and the Laravel framework, complemented by strong front-end skills. Experience with mobile application development, particularly React Native, is not essential but would be a welcome bonus.

Responsibilities
<div>
<ul><li>Design, development, and maintenance of EMG web applications using the Laravel / Filament PHP framework.</li></ul>
<ul><li>Design and implement user-friendly, performant interfaces and experiences using HTML, CSS, and JavaScript frameworks.</li></ul>
<ul><li>Implement and optimise database structures and queries for performance, scalability, and security.</li></ul>
<ul><li>Integrate EMG corporate solutions and third-party APIs and services to enhance functionality and user experience.</li></ul>
<ul><li>Deploy and manage applications on AWS, ensuring high availability and reliability.</li></ul>
<ul><li>Monitor system performance and troubleshoot issues as they arise.</li></ul>
<ul><li>Ensure security best practices are adhered to and that regular security reviews are performed.</li></ul>
<ul><li>Take part in technical discussions within the Web and Mobile workstream, ensuring alignment with agreed technical principles, business goals, and best practices.</li></ul>
<ul><li>Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time.</li></ul>
<ul><li>Stay current with emerging technologies and best practices in web development, AWS services, and cloud computing.</li></ul>
<ul><li>Contribute to code peer reviews, documentation, and knowledge sharing within the team.</li></ul>
</div>
Skills and Experience

Essential
<ul>
<li>Ideally degree educated in Computer Science, Engineering, or a related field, or equivalent work experience.</li>
<li>Proven, demonstrable experience as a Web Developer with strong expertise in PHP, ideally using the Laravel framework.</li>
<li>Solid experience with front-end technologies including HTML, CSS, JavaScript, and modern JavaScript frameworks such as React or Vue.js.</li>
<li>Good knowledge of MySQL/SQLite and RESTful API development.</li>
<li>Experience with AWS services (EC2, S3, RDS, Lambda, and CloudFront).</li>
<li>Experience with version control (Git) and CI/CD pipelines.</li>
<li>Solid understanding of the software development lifecycle and agile methodologies.</li>
<li>Knowledge of web accessibility standards, responsive design principles, and SEO best practices.</li>
<li>Excellent analytical and problem-solving skills with strong attention to detail.</li>
<li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li>
<li>Good communication and interpersonal skills.</li></ul> 


Desirable
<ul>
<li>Experience with content management systems such as WordPress.</li>
<li>Experience integrating analytics tools such as Google Analytics, Google Tag Manager, or UTM tracking.</li>
<li>Experience of integrating with other corporate or third-party systems.</li>
<li>Experience developing mobile applications using React Native for iOS and/or Android.</li>
<li>Familiarity with mobile app deployment via App Store Connect and Google Play Console.</li>
</ul>
What We Offer 
<ul>
<li>
Hybrid working &mdash; minimum 3 days per week in our Newcastle upon Tyne office.</li>
<li>Collaborative team environment within a growing technology function.</li>
<li>Opportunity to develop skills across web, mobile and cloud technologies.</li>
<li>Competitive salary and benefits package.</li></ul></div>

Web Developer

<div>Job Title: IT/Infrastructure Manager

Reports To: CTO

Location: requires 5 days per week in our Newcastle upon Tyne office

Job Type: Permanent, Full Time

Summary

The Infrastructure &amp; Workplace Manager is a key member of the Technology and Change leadership group. The role is responsible for the reliable operation, security and continuous improvement of mainly cloud-based infrastructure, telephony and workplace technologies across the business. Working within a modern cloud-first environment, you will ensure that the platforms and tools underpinning the day-to-day work of your 200 colleagues - the majority of which operate within a fast-paced call centre &ndash; are secure, productive and well supported. 


You will lead a small team, directing their work to deliver an effective internal helpdesk service and maintain the highest standards of platform security and governance. The role sits across infrastructure, security, and end-user support, requiring both technical depth and the people management skills to develop a high-performing team. 


As the business operates with limited on-premise infrastructure, all critical services are delivered from the cloud. You will own the security posture of hosting and cloud platforms (Microsoft Azure and AWS), working collaboratively with the Data &amp; Insights Manager and the Application Development Manager whose teams use those platforms, and will serve as the primary escalation point and technology partner for workplace and infrastructure matters across the business.

Responsibilities
<ul>
<li>Lead, mentor, and develop a small team of Infrastructure Engineer and Support Analysts, providing clear direction, regular one-to-ones, and ongoing development by identify training needs and growth opportunities.</li>
<li>Set team priorities, manage workloads, and ensure the team operates effectively across both reactive helpdesk support and proactive infrastructure tasks.</li>
<li>Foster a collaborative, customer-focused team culture with high standards of communication and service delivery.</li>
<li>Collaborate with other leaders in the Technology and Change area to define and deliver our technology roadmap.</li>
<li>Act as the technical and managerial escalation point for the team, providing guidance on complex issues and ensuring high-quality outcomes.</li>
<li>Own the internal helpdesk service end-to-end, ensuring incidents and service requests are triaged promptly and routed appropriately &mdash; either resolved by the Infrastructure &amp; Workplace team or passed to the Application Development or Data &amp; Insights teams as required.</li>
<li>Define, implement, and monitor helpdesk SLAs, using performance data to drive continuous improvement i</li>
<li>Develop and maintain a knowledge base of common issues and resolutions to improve first-contact resolution rates and reduce repeat incidents.</li>
<li>Oversee the full lifecycle of all end-user devices (including mobile) across the business, including Windows workstations and Apple MacBooks, from procurement and configuration through to decommissioning.</li>
<li>Manage device provisioning and configuration using Microsoft Autopilot and Intune, ensuring all devices are enrolled, patched, and policy-compliant.</li>
<li>Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and related productivity services, ensuring availability and appropriate configuration.</li>
<li>Manage identity, access, and network security through Microsoft Entra, ensuring robust access controls, conditional access policies, and secure authentication are in place across the organisation.</li>
<li>Administer Microsoft Purview to support data governance, compliance, and information protection requirements, working with relevant stakeholders to ensure policies are appropriate and enforced.</li>
<li>Manage the onboarding and offboarding process from a technology perspective, ensuring timely and accurate provisioning and de-provisioning of access and equipment.</li>
<li>Collaborate closely with the Data &amp; Insights Manager and Application Development Manager to ensure consistent security standards, smooth cross-team escalation, and aligned IT governance.</li>
<li>Implement and maintain cloud security best practices across Azure and AWS, including identity and access management (IAM), role-based access controls (RBAC), network security groups, logging, alerting, and patch management.</li>
<li>Conduct regular security reviews and vulnerability assessments across cloud platforms and SaaS solutions, ensuring timely identification and remediation of risks.</li>
<li>Monitor security events and alerts, leading the response to security incidents and maintaining a clear audit trail.</li>
<li>Ensure the organisation's cloud and SaaS platforms remain compliant with UK GDPR, Cyber Essentials, and other applicable frameworks and regulatory requirements.</li>
<li>Act as the IT owner for the NICE CXone (mPower) CCaaS telephony platform, coordinating with the reseller and internal stakeholders to maintain availability, performance, and appropriate configuration for the call centre environment.</li>
<li>Manage key Infrastructure vendor relationships, including contract oversight, service reviews, and escalations, ensuring suppliers deliver in line with agreed SLAs and terms.</li>
<li>Work closely with the Project Manager to plan, prioritise, and deliver infrastructure and workplace technology projects, providing accurate estimates, managing dependencies, and ensuring project commitments are met without compromising business-as-usual service delivery.</li>
<li>Maintain up-to-date IT policies, standards, and documentation, ensuring these are communicated effectively and consistently applied.</li>
<li>Develop, maintain, and test IT disaster recovery and business continuity plans, ensuring resilience across all critical infrastructure and workplace services.</li>
<li>Contribute and maintain the IT risk register, proactively managing and mitigating risks to service availability, data integrity, and information security.</li>
<li>The role holder may also be asked to undertake other duties outside of this job description that are commensurate with their skills and experiences, including tasks delegated by CTO and other SLT members.</li></ul> 


Skills and Experience
<ul>
<li>Proven experience in an infrastructure management, IT management, or IT operations role, ideally within a service-oriented or contact centre business.</li>
<li>Experience managing or leading a small technical team, with demonstrable people management and development skills.</li>
<li>Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, Defender, and Autopilot.</li>
<li>Hands-on experience with Microsoft Entra (Azure Active Directory / Entra ID), including conditional access, identity governance, and network access policies.</li>
<li>Proven experience managing Microsoft Azure from a security and governance perspective.</li>
<li>Working knowledge of AWS security, including IAM, security groups, logging, and compliance controls is advantageous.</li>
<li>Hands-on experience working with Microsoft Purview or comparable data governance and compliance tooling.</li>
<li>Experience managing or overseeing a helpdesk or IT support function, with a strong focus on triage quality, SLA management, and user experience.</li>
<li>Solid understanding of cloud security principles, including vulnerability management, identity security, and incident response in a fully cloud-hosted environment.</li>
<li>Excellent communication skills, with the ability to engage confidently with both technical colleagues and non-technical stakeholders.</li>
<li>Experience supporting a call centre or contact centre environment, with an understanding of the operational demands placed on IT infrastructure is desirable.</li>
<li>Familiarity or experience of CCaaS telephony platforms, with NiCE CXone preferred.</li>
<li>Knowledge of Apple macOS device management within a predominantly Windows environment would be beneficial but not essential.</li>
<li>Familiarity with UK GDPR, Cyber Essentials, ISO 27001, or comparable frameworks would be advantageous.</li>
<li>Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, AWS Certified Cloud Practitioner, or equivalent, is desirable but not essential.</li>
<li>Excellent leadership, interpersonal, and communication skills, with ability to motivate your team.</li>
<li>Proactive and solutions-focused, anticipating problems before they escalate and acting decisively when they do.</li>
<li>Ability to manage multiple projects and prioritise in a fast-paced environment.</li>
<li>Committed to the development of others, investing time in coaching and growing the capability of their team.</li></ul></div>

IT/Infrastructure Manager

<div>Data Engineer: 
The Everything Managed Group is a dynamic, innovative and technology driven business committed to leveraging data-driven insights to optimise operations and drive strategic decision-making. We are now seeking a talented Data Engineer to play a significant part in the design, delivery and ongoing evolution of the EMG data platform. 
Summary:

As a Data Engineer, you will play a critical role in transforming data into actionable insights and supporting our data infrastructure. You will collaborate with cross-functional teams to gather requirements, design data pipelines and transformations, and develop analytical solutions to address business challenges. 
Responsibilities:
<div>
<ul><li>Collaborate with cross-functional teams, including system administrators, developers / engineers, external partners, and business stakeholders, to understand requirements and deliver solutions.</li></ul>
<ul><li>Design, build and maintain scalable data pipelines to ingest, process and transform structured and unstructured data from diverse sources.</li></ul>
<ul><li>Optimise solutions for performance, reliability, and scalability, ensuring efficient data processing and storage.</li></ul>
<ul><li>Perform exploratory profiling and validation on new data sources to assess quality, structure and fitness for purpose prior to pipeline development.</li></ul>
<ul><li>Implement and manage orchestration workflows to automate data pipeline scheduling monitoring and error handling.</li></ul>
<ul><li>Design and implement data quality and consistency schemes to ensure the integrity and consistency of data, management information and reporting.</li></ul>
<ul><li>Design and implement well-structured optimised data models that enable accurate, performant reporting and analysis by downstream stakeholders both within the team and across the wider organisation.</li></ul>
<ul><li>Ensure the data platform is fully documented, maintaining up-to-date information requirements, data models, data dictionaries, and ETL mappings.</li></ul>
<ul><li>Provide ad-hoc deep dive analysis, reporting requests and management information to business users.</li></ul>
<ul><li>Communicate technical concepts and findings to non-technical audiences in a clear and understandable manner.</li></ul>
<ul><li>Provide training and support to others, sharing best practices and fostering culture of continuous learning.</li></ul>
<ul><li>Plan and prioritise work to ensure on time delivery of tasks.</li></ul></div> 


Skills and Experience:
<ul>
<li>Degree in Mathematics, Statistics, Computer Science, Engineering or a related field or equivalent practical experience in a data engineering role. .</li>
<li>Ideally experienced as a Data Engineer with hands-on experience designing and delivering data pipelines using industry-standard tools and cloud technologies.</li>
<li>Knowledge of data engineering concepts, data pipeline development, ETL processes, data lake and data warehousing technologies.</li>
<li>Proficiency in working with at least one major cloud data platform or lakehouse technology.</li>
<li>Data modelling skills (including 3NF and dimensional modelling).</li>
<li>Good knowledge of relational database technologies and concepts.</li>
<li>Excellent analytical and problem-solving skills with a keen attention to detail.</li>
<li>Good verbal and written communication skills with the ability to collaborate across teams and present findings to stakeholders.</li>
<li>Experience with data transformation and/or distributed processing concepts, technologies and best practices is a benefit.</li>
<li>Proficiency in Python for data engineering tasks (e.g. pipeline scripting, data transformation, automation)</li>
<li>Experience using version control (Git) and familiarity with CI/CD practices for data engineering workflows.</li>
<li>Ability to work both independently and collaboratively in a dynamic environment.</li>
<li>Strong customer focus and stakeholder skills.</li>
<li>Ability to prioritise tasks and work effectively in a fast-paced environment.</li></ul></div>

Data Engineer

Join Everything Managed Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Everything Managed Group

About Company

Web Developer

IT/Infrastructure Manager

Data Engineer