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EXA Capital, Inc

Software Technical Support Specialist &ndash; Role OverviewWe&rsquo;re looking for a highly skilled Technical Support Specialist with a strong technical foundation and a passion for solving complex problems. This role goes far beyond traditional customer service &mdash; our ideal candidate has hands-on experience with software technical support, database management, and technical documentation, and is comfortable working directly with both customers and developers.This is a long-term position with room for growth, learning, and meaningful impact on our product and customer experience.What We Do<ul><li>Provide advanced technical support to customers via live calls, video meetings, email/tickets, and chat</li><li>Troubleshoot software issues, identify potential bugs, and clearly document details for the development team</li><li>Work with databases using SQL, Microsoft Access, and Excel (Power BI experience is a plus)</li><li>Create and maintain Knowledge Base articles for both customers and internal processes, create training materials, and implementation documentation</li><li>Collaborate with cross-functional teams to ensure smooth product adoption and customer satisfaction</li><li>Assist with CRM-based workflows and ticket management (Zendesk/HubSpot experience preferred)</li></ul>Key Qualifications<ul><li>Exceptional verbal and written communication skills in clear, fluent English</li><li>Strong experience in database management</li><li>Proficiency in SQL or Microsoft Access</li><li>Strong Excel skills</li><li>Power BI experience is a plus</li><li>Proven experience in software support and technical troubleshooting</li><li>Comfortable working directly with customers through calls, video meetings, and screen sharing</li><li>Ability to clearly communicate technical issues to both technical and non-technical audiences</li><li>Familiarity with CRM platforms (e.g., Zendesk, HubSpot) is a plus</li><li>A desire for a long-term, growth-oriented position where contributions make a real impact</li></ul>Job Type: Full-timeWork Location: In person

Software Technical Customer Support Specialist

Join EXA Capital, Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EXA Capital, Inc

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Software Technical Customer Support Specialist