Qureos Mentor

EXA Capital, Inc

Job Title: Technical Customer Support Representative Location: Karachi, Pakistan Type: Permanent Working Arrangements: Hybrid Working Hours: 7PM - 3AMBRIEF SUMMARY The Customer Support Representative is responsible for providing exceptional support to users of PrecisionCare Software applications. This role involves assisting users with software-related inquiries, troubleshooting technical issues, and ensuring users have a positive experience using our applications. You play a crucial role in ensuring the success of our software solutions. You are part of a team that collaborates closely to address user-facing issues while providing high-quality customer support. Reasonable accommodations statement: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.ESSENTIAL FUNCTIONS<ul><li>Responsible for tracking support tickets and solving issues generated by users of PrecisionCare applications.</li><li>Professional interaction with customers via various communication channels.</li><li>Receive, investigate, and respond to customer inquiries quickly and efficiently.</li><li>Document customer interaction and correspondence within each support ticket.</li><li>Distinguish between user errors, bugs, and software enhancement requests.</li><li>Decide when tickets need to be escalated to another team member, your supervisor, or another department.</li><li>Utilize Microsoft Access or Microsoft SQL Server Management Studio to help resolve data-related issues.</li><li>Track open tickets that require follow-up and drive these tickets to resolution.</li><li>Provide users with guidance on proper use of PrecisionCare applications.</li><li>Identify barriers and use cases that prohibit a positive user experience.</li><li>Troubleshoot technical and software-related issues that get reported by users over multiple platforms, devices, and browsers.</li><li>Utilize products to provide support remotely.</li><li>Serve as the first point of contact for PrecisionCare Software users.</li><li>Assist users with navigating in PrecisionCare Software applications.</li><li>Collaborate with Development and Account Management teams to improve the overall user experience.</li><li>Offer guidance on best practices and efficient use of PrecisionCare Software applications.</li><li>Contribute to the creation and updating of training materials and documentation for users and internal teams.</li><li>Utilize different communication technologies (screen sharing, screen control, etc.) to review customer concerns during calls and/or meetings.</li><li>Gather user feedback on PrecisionCare Software functionalities and potential areas for improvement.</li><li>Communicate feedback to the Manager of Customer Support to contribute to ongoing improvements.</li><li>Advocate for the needs and concerns of PrecisionCare Software users within the organization.</li><li>Diagnose and resolve software-related issues, ensuring prompt and effective solutions.</li><li>Work closely with the Development team to identify and resolve software bugs.</li><li>Contribute to the reports on support activities, including common issues and resolution times.</li><li>Participate in regular team meetings to share insights and discuss ongoing challenges.</li><li>Proactively identify opportunities to enhance support processes and user experience.</li><li>Perform other duties as assigned by supervisors.</li></ul>KNOWLEDGE and SKILLS<ul><li>Excellent organizational and time-management skills with high attention to detail.</li><li>Strong written and verbal communication skills, with the ability to explain high-level technical concepts.</li><li>Above average ability to build, maintain, and foster strong working relationships with customers, potential customers, colleagues, and partners.</li><li>Self-motivated, resourceful, and able to work independently and as a team.</li><li>Expected to have a high-level understanding of relational databases.</li><li>Ability to multitask between various customer support tasks and duties.</li><li>Proficiency in Microsoft applications.</li></ul>EDUCATION and QUALIFICATIONSRequired<ul><li>1+ years of experience working in customer support, software support or related field.</li><li>2+ years of experience in customer service of Electronic Health Record application(s).</li><li>High school diploma or equivalent.</li></ul>Preferred<ul><li>Experience in using SQL.</li><li>Two- or Four-year college degree.</li></ul>Job Type: Full-timeWork Location: In person

Technical Customer Support Representative

Job Title: Junior Creative Executive Location: Karachi, Pakistan Type: Permanent Working Arrangements: Hybrid Working Hours: 11AM - 8PMABOUT EXA Exa Software SMC Pakistan is a wholly owned subsidiary of Exa Capital, headquartered in the U.S. We Acquire, Build, and Grow enterprise software companies. Our mission is to drive transformation within our companies and create long-term value for our investors, partners, and employees. We build great businesses for life, providing a permanent home to our Founders&rsquo; legacy, employees, and customers.ROLE OVERVIEW Reporting to the Creative Lead and the Marketing Manager, the Jr. Creative Executive will support the production of design assets across marketing, brand, and internal communication needs. This role requires a creative, detail-oriented individual with strong graphic design fundamentals and the ability to translate direction into visually appealing deliverables. The Jr. Executive will assist in maintaining brand consistency and ensuring timely execution of design tasks.KEY RESPONSIBILITIESGraphic Design Support: <ul><li>Assist in designing marketing collateral including social posts, digital banners, email graphics, and basic print materials.</li><li>Adapt existing design templates under the guidance of the Creative Lead.</li></ul>Video &amp; Motion Support: <ul><li>Support basic video editing tasks such as trimming, overlays, subtitles, and simple animations.</li></ul>Brand Consistency:<ul><li>Ensure all design output aligns with established brand guidelines.</li><li>Maintain quality and visual consistency across all published assets.</li></ul>Collaboration:<ul><li>Work closely with the Creative Specialist, content team, and marketing team to produce timely assets.</li><li>Take clear direction and translate feedback into refined deliverables.</li></ul>Asset Management:<ul><li>Help organize and maintain design files, templates assets library for easy access.</li></ul>SKILLS &amp; EXPERIENCE REQUIRED<ul><li>1&ndash;2 years of experience in graphic design or creative production (agency or in-house).</li><li>Proficiency in Adobe Creative Suite (Figma, Photoshop, Illustrator, basic Premiere Pro/After Effects is a plus).</li><li>Basic familiarity with Figma or Adobe XD.</li><li>Understanding of layout, typography, spacing, and color.</li><li>Willingness to learn advanced workflows under the Creative Lead.</li><li>Ability to work in a fast-paced environment with attention to detail.</li></ul>NICE TO HAVES<ul><li>Knowledge of Canva or Webflow.</li><li>Basic video editing experience.</li><li>Interest in motion graphics or UX/UI.</li><li>Willingness to learn new creative tools and techniques.</li></ul>WHAT WE OFFER<ul><li>Competitive salary and benefits.</li><li>Professional growth with mentorship from a senior creative professional.</li><li>Creative learning environment with room to experiment.</li><li>Opportunity to work on diverse brands across the EXA portfolio.</li></ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul><li>Timely Delivery: Assets are delivered on schedule with consistent quality.</li><li>Brand Alignment: All designs follow guidelines and contribute to cohesive brand identity.</li><li>Improved Efficiency: Creative Specialist experiences reduced load due to effective support.</li><li>Skill Growth: Demonstrates noticeable improvement in design speed, creativity, and tool proficiency.</li><li>Collaboration: Works smoothly with the marketing and creative teams, responding well to feedback.</li></ul>Job Type: Full-timeWork Location: In person

Junior Creative Executive

Job Title: Junior Content Executive Location: Karachi, Pakistan Type: Permanent Working Arrangements: Hybrid Working Hours: 11AM - 8PMABOUT EXA Exa Software SMC Pakistan is a wholly owned subsidiary of Exa Capital, headquartered in the U.S. We Acquire, Build, and Grow enterprise software companies. Our mission is to drive transformation within our companies and create long-term value for our investors, partners, and employees. We build great businesses for life, providing a permanent home to our Founders&rsquo; legacy, employees, and customers.ROLE OVERVIEW The Jr. Content Executive will support the Content Specialist in creating high-quality, engaging, and research-driven content for Exa&rsquo;s portfolio companies. This role is ideal for someone early in their content career who is eager to learn, write, conduct basic research, and develop a strong foundation in SaaS-focused content marketing.KEY RESPONSIBILITIES<ul><li>Assist in drafting blogs, website copy, and marketing content based on guidelines provided by the Content Specialist.</li><li>Conduct initial research to support long-form content pieces such as blogs, case studies, and industry briefs.</li><li>Support SEO initiatives by optimizing copy using provided keywords and content frameworks.</li><li>Write social posts, website blogs, emails snippets, marketing content and copy for marketing assets various touchpoints.</li><li>Mange social media and content distribution, posting and scheduling.</li><li>Coordinate with the design team to ensure content and creative assets align.</li><li>Maintain content calendars and ensure timely delivery of assigned tasks.</li><li>Perform proofreading and quality checks on published materials.</li><li>Update and manage content on CMS platforms such as WordPress under supervision.</li><li>Assist in tracking basic content performance metrics.</li></ul>QUALIFICATIONSMinimum Requirements:<ul><li>1&ndash;2 years of experience in content writing, copywriting.</li><li>Bachelor&rsquo;s degree in English, Journalism, Marketing, or a related field.</li><li>Strong writing fundamentals with the ability to learn different tones and styles.</li><li>Basic understanding of SEO writing and willingness to learn industry tools.</li><li>Ability to conduct structured online research.</li><li>Comfort working in a fast-paced environment and taking feedback constructively.</li></ul>Desired Skills:<ul><li>Familiarity with WordPress or CMS platforms.</li><li>Interest in writing for B2B SaaS and technology brands.</li><li>Strong attention to detail and clarity in communication.</li><li>Eagerness to develop long‑form and short‑form content skill.</li></ul>Job Type: Full-timeWork Location: In person

Junior Content Executive

Job Title: Mergers &amp; Acquisition Analyst Location: Karachi, Pakistan Type: Permanent Working Arrangements: Hybrid Working Hours: 4PM - 1AMAbout Exa Capital Exa Capital is a permanent capital holding company focused on acquiring and building vertical market software businesses. We take a long-term, stewardship-driven approach &ndash; buying and holding companies forever, and empowering leaders through a decentralized operating model.Role Overview We are seeking a highly analytical and motivated Analyst, Investment &amp; Origination to support our M&amp;A origination engine. This individual will play a critical role in evaluating potential acquisition opportunities&mdash;conducting initial financial and commercial assessments, market research, and indicative valuation modeling.Ideal candidates bring strong technical and financial analysis skills, intellectual curiosity, and the ability to synthesize complex data into clear insights.This role is designed for individuals early in their career (1&ndash;3 years&rsquo; experience) who are eager to develop investment judgment and learn the full lifecycle of M&amp;A within a permanent-hold investment environment.Key Responsibilities <ul><li>Support the origination team by conducting initial investment screening and financial evaluation of target companies</li><li>Build and refine indicative valuation models and preliminary offer analyses</li><li>Conduct revenue analysis, ARR/NRR/GRR assessment, and customer-level cohort analysis</li><li>Review CIMs, management presentations, and data rooms to extract key themes and red flags</li><li>Assess historical and projected financial performance and unit economics</li><li>Coordinate and participate in early-stage seller outreach and investment discussion preparation</li><li>Perform industry and competitor research to determine attractive verticals and sub-segments</li><li>Assess market structure, industry size, growth, and customer profile attractiveness</li><li>Summarize findings in memos, internal briefs, and investment evaluation templates</li><li>Support transition to execution by properly documenting assumptions and handoffs</li><li>Work cross-functionally with internal teams as needed (M&amp;A, data, finance)</li></ul>Required Qualifications <ul><li>1&ndash;3 years of experience in investment banking, transaction advisory services, corporate development, or related financial roles</li><li>Strong analytical and modeling skills</li><li>Experience analyzing financial statements and operational KPIs (ARR, churn, gross margin, EBITDA, etc.)</li><li>Ability to interpret CIMs and supporting diligence materials</li><li>Strong written and verbal communication skills; ability to present complex analysis clearly</li><li>Proficiency in Excel and Financial modeling</li><li>Detail-oriented work style and ability to handle multiple priorities</li><li>High professional integrity and curiosity</li></ul>Preferred Experience &amp; Attributes <ul><li>Background investing in or analyzing software/SaaS companies</li><li>Experience with commercial or customer-level analysis</li><li>Exposure to valuation methodologies including DCF, trading/transaction comps, and offer modeling</li><li>Interest in long-term ownership models (e.g. Berkshire Hathaway)</li><li>Self-starter with a bias toward learning, ownership, and continuous improvement</li></ul>What You&rsquo;ll Learn &amp; Gain <ul><li>Deep exposure to the full M&amp;A lifecycle from origination to execution</li><li>Experience evaluating vertical market software businesses</li><li>Insight into permanent-capital investment strategy and portfolio stewardship</li><li>Ability to influence investment decisions early in your career</li><li>Growth opportunities within M&amp;A, capital allocation, and strategy</li></ul>Who You Are <ul><li>Analytical and structured thinker</li><li>Comfortable with ambiguity and new problems</li><li>Highly accountable - with a strong sense of ownership</li><li>Curious, disciplined, and values-driven</li></ul>Why Exa <ul><li>Long-term ownership philosophy</li><li>Flat, entrepreneurial culture</li><li>Opportunity to shape a fast-growing investment platform</li><li>Work directly with senior leadership and decision-makers</li><li>Merit-based growth and development</li></ul>Job Type: Full-timeWork Location: In person

Mergers & Acquisition Analyst

Join EXA Capital, Inc and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EXA Capital, Inc

ABOUT_COMPANY

Technical Customer Support Representative

Junior Creative Executive

Junior Content Executive

Mergers & Acquisition Analyst