Qureos Mentor

Exante

<div>About the Role
A fast-expanding group of companies is seeking a proactive, hands-on, and commercially minded professional with a proven track record of being a cornerstone of the shareholders' personal and business affairs, ensuring seamless governance, strategic growth, and robust compliance across multiple jurisdictions and regulatory frameworks.
Groups primary business lines include Financial Services, Trading Technologies, and Payments. Fluent English &amp; Russian are essential skills to succeed in this role.
The finalist is ideally based in Cyprus, Malta, or the UAE, but we would consider candidates across the European Union. Position reports to one of the Co-Founders. 
Core Responsibilities:
The Head of Family Office will have ultimate oversight and hands-on involvement in the following key areas:
Corporate and Legal Affairs:<ul><li>
Corporate Administration: Manage the corporate secretarial and administrative functions for all legal entities within the group, ensuring a good legal standing in all relevant jurisdictions, including but not limited to Cyprus, Malta, the UK, the BVI, the Cayman Islands, and the UAE.</li><li>
Economic Substance: Guarantee that all entities meet their economic substance requirements in relevant jurisdictions, proactively managing and documenting activities to ensure full compliance.</li><li>
Legal &amp; Regulatory Oversight: Serve as the central point of contact for all legal matters, liaising with external counsel and ensuring the group's adherence to all applicable laws and regulations. This includes the regulatory obligations of investment funds domiciled in the Cayman Islands and BVI.</li><li>
Group Structuring: Advise on and implement optimal corporate and tax structures to support the group's strategic objectives, including the establishment of new entities and the restructuring of existing ones.</li></ul>
Financial and Strategic Operations:<ul><li>
Tax Planning and Advisory: In collaboration with external advisors, develop and execute sophisticated international tax strategies to optimize the group's tax position and ensure compliance with all relevant tax laws.</li><li>
Group Financing: Lead and manage all group financing transactions, including negotiating terms, drafting documentation, and overseeing the entire transaction lifecycle.</li><li>
Investor Projects and M&amp;A: Lead the evaluation, due diligence, and execution of new investment opportunities, mergers, and acquisitions. This includes financial modeling, deal structuring, and post-acquisition integration.</li></ul>
Shareholder and Family Affairs:<ul><li>
Shareholder Relations: Act as a trusted advisor to the three shareholders, facilitating communication, managing expectations, and ensuring alignment on key decisions.</li><li>
Management of Shareholders' Affairs: Oversee a range of personal financial and legal matters for the shareholders, ensuring discretion and efficiency.</li></ul> 
Qualifications and Experience:
The ideal candidate will possess:<ul><li>
A minimum of 7-10 years of experience in a senior leadership role within a family office, private practice (law or accounting), or a corporate services environment with a focus on multi-jurisdictional structures.</li><li>
A professional qualification in law, accounting, or a related field (e.g., ACA, ACCA, CPA, or a qualified lawyer). A postgraduate degree, such as an MBA or LLM, would be highly advantageous.</li><li>
Proven experience in managing corporate administration, economic substance requirements, and the regulatory aspects of investment funds.</li><li>
Demonstrable expertise in mergers and acquisitions (M&amp;A) transactions and complex financial transactions.</li><li>
Exceptional communication, negotiation, and interpersonal skills, with the ability to build strong relationships with shareholders, external advisors, and internal teams.</li><li>
A strategic mindset with a hands-on approach to problem-solving.</li><li>
The highest level of integrity, discretion, and professionalism.</li></ul> 
We Offer:<ul><li>
Competitive compensation and growth opportunities in a dynamic international environment</li><li>
Shaping the future of a well-established but evolving global holding company</li><li>
Collaboration with top-tier professionals across finance and technology</li><li>
Corporate benefits (Benefits/perks vary by location)
</li><li>Ongoing education &amp; training programs</li><li>
Hybrid working setup</li></ul></div>

Head of Family Office Operations

<div>Company &amp; Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance. 
About The Role
As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. 
Reporting Line: Marketing Director 
Worksite: Remote 
Responsibilities<ul><li>
Embed the Voice of the Customer<ul><li>
Advocate internally for customer needs, collaborating with cross-functional teams to prioritize and implement customer-driven projects.</li><li>
Build and maintain strong stakeholder relationships to turn insights into action.</li></ul></li><li>
Monitor &amp; Improve Satisfaction<ul><li>
Develop and maintain a framework for tracking customer satisfaction metrics.</li><li>
Conduct client interviews (phone, online, face-to-face) to gather feedback.</li><li>
Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores.</li></ul></li><li>
Drive Cultural Change<ul><li>
Lead and support initiatives that embed customer-first methodologies across the organization.</li><li>
Challenge the status quo and hold teams accountable for service quality.</li></ul></li><li>
Escalation &amp; Resolution<ul><li>
Act as the central escalation point for service issues for top-valued clients.</li><li>
Perform root-cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases.</li></ul></li><li>
Competitive &amp; Market Analysis<ul><li>
Research market trends and competitor practices.</li><li>
Propose recommendations to continuously enhance our customer experience.</li></ul></li><li>
Optimize Customer Welfare<ul><li>
Oversee the effective use of customer welfare processes.</li><li>
Identify vulnerable clients and ensure regional teams implement appropriate support measures.</li></ul></li><li>
Enhance Key Touchpoints<ul><li>
Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests, account reporting, etc.</li></ul></li></ul> 
Qualifications<ul><li>
Leadership &amp; Collaboration<ul><li>
Proven ability to influence and deliver results through others in a matrix organization.</li><li>
Exceptional stakeholder-management and relationship-building skills.</li></ul></li><li>
Customer-Centric Expertise<ul><li>
Strong grasp of customer-centric methodologies, tools, and frameworks.</li></ul></li><li>
Commercial Acumen<ul><li>
Results-driven mindset with a track record of optimizing performance in a competitive, regulated financial environment.</li></ul></li><li>
Analytical &amp; Decisive<ul><li>
Comfortable interpreting data to inform decisions and measure impact.</li></ul></li><li>
Communication Skills<ul><li>
Excellent written and verbal presentation skills, able to distill complex concepts into clear, compelling narratives.</li></ul></li><li>
Industry Experience (Preferred)<ul><li>
Background in finance or investment services.</li></ul></li></ul>
This role is ideal for a hands-on leader who thrives on driving continuous improvement, influencing across teams, and championing the customer at every turn. If you're ready to make a measurable impact on Exante's service excellence, we'd love to hear from you. 
Personality / Mindset
<ul><li>Integrity &amp; loyalty</li><li>
Team player with advanced communication and collaboration skills</li><li>
A hands-on, can-do attitude - always looking for solutions and thinking out of the box</li><li>
Overachiever mentality</li><li>
Capability to work and succeed in the fast pace and ever-changing environment</li></ul> 
We Offer*
<ul><li>Competitive salary
</li><li>Corporate benefits (choose your preferred options)</li><li>
Truly inspiring culture, pleasant and informal work environment</li><li>
Ongoing education &amp; training programs</li><li>
Opportunity to network and connect in the Corporate Events</li><li>
Global career opportunities</li><li>Benefits/perks vary depending on the nature of your employment with the company and the country where you work</li></ul> 
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.</div>

Customer Experience Manager

Join Exante and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Exante

ABOUT_COMPANY

Head of Family Office Operations

Customer Experience Manager