Qureos Mentor

Excel Hotel Group

Excel Hotel Group is a fully integrated property ownership, management, and development company focused on creating an atmosphere where superior quality and service is the standard. The company has an exceptional track record in hotel management, emphasizing expert renovation, rebranding, and repositioning of hotels. Excel Hotel Group prides itself on its dedicated team members who deliver extraordinary service and drive industry-leading guest satisfaction and operating results.

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 Benefits:
 
 
 
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 Dental insurance
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 Health insurance
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 Paid time off
 
 
 
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 Job Summary
 
 
 
 The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
 
 
 
 Responsibilities
 
 
 
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 Welcomes guests in a friendly, prompt and professional manner.
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 Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
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 Up-sells rooms whenever possible to maximize hotel revenue.
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 Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
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 Issues, controls and releases guest safe-deposit boxes.
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 Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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 Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
 
 
 
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 Qualifications
 
 
 
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 1-2 years customer service experience.
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 Ability to stand for 8 hours
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 Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
 
 
 
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 Benefits/Perks
 
 
 
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 Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
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 We offer an excellent travel discount program.
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 Opportunity to grow, we promote from within
 
 
 
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 Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
 
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Front Desk Agent

Join Excel Hotel Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Excel Hotel Group

About Company

Front Desk Agent