Qureos Mentor

EXCELLENCE DRIVING

<ul><li>Must be fluent in Arabic , English and Hindi/Urdu</li><li>Conduct regular quality evaluations of customer service interactions, including phone calls, emails, and in-person interactions.</li><li>Ensure compliance with established company&rsquo;s policy, standards, guidelines, and procedures.</li><li>Identify areas of improvement in customer handling techniques, and product knowledge and provide feedback and coaching to agents.</li><li>Share Plan of action for poor performance with root cause, corrective action &amp; preventive action with relevant stakeholders.</li><li>Identify and define training needs based on monitoring and quality audit reports.</li><li>Develop and update quality monitoring forms, evaluation criteria, and guidelines to ensure consistency and accuracy in assessing agent performance.</li><li>Collect and analyze customer demographic data to identify patterns, preferences, and trends.</li><li>Analyze data of dormant customers to understand reasons for inactivity and identify opportunities for re-engagement and convert them to active customers.</li><li>Provide insights and recommendations to enhance customer targeting and segmentation strategies.</li><li>Assist in scheduling and coordinating driving lessons to ensure optimal utilization of instructors utilization</li></ul>Kindly share your CV on krutika.p(at)e-dc.com or WhatsApp on 0553713515Job Type: Full-timePay: AED4,999.00 - AED5,000.00 per monthLanguage:<ul><li>HIndi (Required)</li><li>Arabic (Required)</li></ul>

Quality Analyst - Call Centre (Arabic/ Hindi-Urdu speaker only)

Job Responsibilities-1- Service Quality Monitoring: Ensure all drivers and vehicles meet company standards.Check vehicle cleanliness, appearance, and overall service delivery.2-Driver Performance Evaluation: Monitor driver behavior, professionalism, and adherence to company policies.Assess driving skills and customer interaction.3-Compliance with Safety and Regulations: Ensure adherence to safety procedures.Verify compliance with local laws, RTA regulations, and internal policies.4-Using Smart Monitoring Systems: Utilize AXIS cameras or other monitoring systems to track service quality. Detect and address any deviations or performance issues.Identify areas for improvement and implement corrective actions.5-Reporting and Recommendations: Prepare periodic reports on driver performance, service quality, and compliance. Suggest improvements and process enhancements.Provide coaching and guidance to drivers to enhance service quality. Monitor improvements after implementing corrective actions.Candidate Requirements:<ul><li>Fluent in Arabic, Urdu, and English.</li><li>Must wear the Emirati Kandura.</li><li>Preferably born in the UAE.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Quality Controller

Join EXCELLENCE DRIVING and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EXCELLENCE DRIVING

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Quality Analyst - Call Centre (Arabic/ Hindi-Urdu speaker only)

Quality Controller