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Exceptional Medical Ambulance and Homecare Services LLC

We are looking for a proactive and detail-oriented Dispatcher / Call Center / Operations Officer to join our healthcare and ambulance services team. This role combines frontline call handling, emergency dispatch, and operational support to ensure seamless delivery of critical medical services.The ideal candidate will be responsible for coordinating ambulance and healthcare operations, managing patient calls, and supporting day-to-day administrative functions in line with company policies and UAE healthcare standards.Key Responsibilities<ul><li>Handle incoming calls from patients, families, and clients with professionalism and empathy.</li><li>Assess urgency of calls, triage requests, and dispatch ambulances or healthcare staff as required.</li><li>Monitor and track ambulance movements, ensuring efficient response times.</li><li>Communicate with drivers, paramedics, nurses, and doctors to coordinate field operations.</li><li>Maintain accurate call logs, dispatch records, and operational reports.</li><li>Assist in scheduling, rostering, and coordination of healthcare staff.</li><li>Support operations management in day-to-day activities and ensure compliance with company policies.</li><li>Uphold confidentiality and patient data protection at all times.</li><li>Provide administrative support including documentation, reporting, and follow-up of cases.</li></ul>Requirements<ul><li>Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.</li><li>Strong communication skills in English and Arabic (additional languages are an advantage).</li><li>Ability to remain calm, professional, and decisive under pressure.</li><li>Familiarity with emergency response procedures, healthcare operations, and dispatch systems.</li><li>Proficiency in computer systems, MS Office, and call-handling software.</li><li>Strong organizational and multitasking abilities.</li><li>Willingness to work in shifts, including nights, weekends, and holidays.</li></ul>Job Types: Full-time, PermanentExpected Start Date: 01/09/2025

Dispatcher/Call Center/Ops Officer

<ul><li>Nursing Degree: Bachelor of Science in Nursing (BSN) from an accredited nursing program.</li><li>Nursing License: A valid Registered Nurse (RN) license from DHA</li><li>Clinical Experience: Experience in various healthcare settings, such as hospitals, clinics, or long-term care facilities.</li><li>Strong Communication Skills: Effective communication skills to interact with patients, families, and other healthcare professionals.</li><li>Compassion and Empathy: The ability to understand and respond to the emotional needs of patients and their families.</li><li>Attention to Detail: Meticulous attention to detail to ensure accurate documentation and medication administration.</li><li>Problem-Solving Skills: The ability to assess patient needs and develop appropriate care plans.</li><li>Physical Fitness: The ability to lift and transfer patients, as well as perform other physically demanding tasks.</li><li>Geriatric Nursing Experience: Experience in caring for elderly patients.</li><li>Home Health Care Certification: Specialized training in home health care preferred but not required.</li><li>Knowledge of Medical Equipment: Familiarity with various medical equipment and devices used in home healthcare. Preferred but not required.</li></ul>Job Types: Full-time, Permanent

DHA Registered Nurse - Home Healthcare

Responsibilities:<ul><li>Respond to Emergency Calls</li><li>Patient Assessment and Care</li><li>Transportation of Patients</li><li>Documentation and Reporting</li><li>Collaboration with Medical Teams</li><li>Vehicle and Equipment Maintenance</li><li>Adherence to Safety Protocols</li><li>Training and Development</li></ul>Basic Requirements:<ul><li>Education: Academic diploma in EMS or equivalent</li><li>Language Proficiency: Basic proficiency in English (reading, writing, and speaking)</li><li>Physical Fitness: Physically capable of performing the duties required of an EMT</li></ul>Certification:<ul><li>You must complete an EMT training program accredited by the appropriate regulatory authority in the UAE, such as the Ministry of Health (MOH) or other relevant bodies.</li><li>Successful completion of the training program will lead to certification as an EMT.</li><li>Proven experience as EMT / EMS / Emergency ICU nurse</li><li>Valid BLS, ACLS and PALS training certificates</li></ul>Job Types: Full-time, PermanentLicense/Certification:<ul><li>DCAS, MOH, DHA license (Required)</li></ul>Application Deadline: 30/11/2024

Emergency Medical Technician (EMT)

Join Exceptional Medical Ambulance and Homecare Services LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Exceptional Medical Ambulance and Homecare Services LLC

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Dispatcher/Call Center/Ops Officer

DHA Registered Nurse - Home Healthcare

Emergency Medical Technician (EMT)