Urwah Admin

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 Role Type - Individual Contributor
 
 
 
 
 
 
 JOB PURPOSE &amp; SUMMARY
 
 
 
 The BHR Growth Office will play a pivotal role in advancing strategic organization wide initiatives while also focusing on the people strategy for Growth Office.
 
 
 This position has two primary focuses: enhancing sales performance through targeted initiatives involving collaboration with company leadership, and Sales Leaders, and fulfilling the BHR responsibilities for colleagues within the growth office.
 
 
 This leadership position requires a strategic thinker to collaborate closely with senior leadership in the growth office, Executive Committee (EC) and Operating Committee (OC) members, and Sales Leaders to drive initiatives that enhance sales performance and align with organizational goals.
 
 
 The BHR will report to the Global BHR Leader for the Growth Office &amp; International Growth Markets.
 
 
 
 PRINCIPAL ACCOUNTABILITIES
 
 
 
 
 Key Responsibilities &amp; Actions
 
 
 
 
 Strategic Planning for Sales Effectiveness Initiatives
 
 
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 Develop and implement comprehensive growth strategies for initiatives aligned with organizational goals, focusing on market expansion, service innovation, and competitive positioning.
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 Conduct in-depth market research and competitive analysis to identify trends, opportunities, and risks, and leverage findings to inform strategic decisions for projects like Sales Incentives, Sales Rewards, Sales Productivity, Sales Onboarding that have a direct impact on the Sales Colleagues in front-end, client facing roles.
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 Collaborate with key leaders in the sales organization to design and launch new initiatives that enhance sales effectiveness to drive revenue growth and partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives.
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 Provide key insights for the creation development programs that equip sales colleagues with the skills necessary to succeed in a dynamic sales environment and also identify training needs
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 Lead change management efforts related to new initiatives, ensuring smooth transitions and buy-in from all leaders and impacted colleagues
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 Role of Strategic Business Partners for Growth Office Colleagues
 
 
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 Develop and execute people initiatives that promote talent acquisition, retention, and development within the growth office, fostering a high-performance culture.
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 Oversee performance management processes including promotions, market corrections, Mid &amp; Year-End Reviews. Collaborate with and guide managers to drive goal setting for team members &amp; create Individual Development Plans (IDPs) tailored to the growth office colleagues.
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 Identify training and development needs for growth office colleagues, creating and implementing programs that enhance skills and support career progression.
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 Bring insight and decision-making skills to the table during performance and career-related discussions, aiming to drive managerial performance and facilitate effective talent management.
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 Address and manage people-related issues effectively, providing guidance and support to managers and team members to resolve conflicts, enhance team dynamics, and promote a positive work environment.
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 Collaboration &amp; Interactions
 
 
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 Regular collaboration with Growth Office BHR Leader &amp; EVP, Chief Growth Officer &amp; Head of International Growth Markets to understand top-level organizational requirements, ensuring alignment of growth office initiatives and sales effectiveness initiatives with broader business needs.
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 Partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives and leadership buy-in.
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 Interact with sales colleagues in client-facing roles to develop a deeper understanding of sales performance and ground realities, using these insights to inform strategies for initiatives that drive performance.
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 Interact with Industry consultants and leaders to guide EXL strategy and thinking in ongoing projects
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 Partner with other HR Functions like Recruitment, Compensation &amp; Benefits, Digital HR Ops, Capability Development, Employee Relations and also Payroll, Finance, Technology &amp; Operations Teams
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 SKILLS AND KNOWLEDGE
 
 
 
 
 Educational Qualifications
 
 
 
 
 
 
 Master&rsquo;s degree in Business Administration &ndash; HR, preferably from a Premier B-School
 
 
 
 Functional Skills
 
 
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 Proven experience in developing and executing strategic plans that align with organizational goals and drive performance improvements.
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 In-depth knowledge and practical experience of industry best practices in human resources and otherwise, ensuring effective implementation across the organization.
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 Familiarity with managing systems, projects, and budgets, along with a strong understanding of local and international best practices.
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 Proficient in leveraging data analytics to inform decision-making, measure performance, and drive strategic initiatives.
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 Understanding of revenue streams and sales pipelines, enabling effective collaboration with sales leaders to drive performance. Familiarity with designing and managing incentive programs that motivate and align employees with organizational goals
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 Strong business acumen with the ability to align HR and sales initiatives with organizational objectives and financial goals.
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 Behavioral Skills
 
 
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 Confidence to interact with Top Level Leadership and Senior Front-End Leaders demonstrating strong executive presence to communicate effectively with diverse mindsets, inspiring confidence, and engagement.
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 Embraces a boundaryless approach to teamwork, encouraging open communication and collaboration across all levels of the organization.
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 Skilled in building relationships, influencing decision-makers, and negotiating outcomes that align with organizational goals.
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 Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively.
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 Maintains a constructive and enthusiastic demeanor, contributing to a motivating and uplifting work environment for colleagues and stakeholders alike.
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 Embraces innovation and effectively manages change, driving initiatives that enhance performance and adapt to evolving business needs.
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 Willing to roll up sleeves and actively contribute to team efforts, demonstrating commitment and dedication.
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 Capable of planning and prioritizing tasks effectively to meet demanding targets and deadlines, ensuring efficient use of resources.
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 Relevant and total years of Experience
 
 - 8-10 years of HR experience and industry knowledge
 
 
 
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Senior Human Resources Business Partner

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 Support the development and implementation of data governance frameworks. Perform more advanced data quality and compliance monitoring tasks. Collaborate with team members to ensure data governance standards are met. Enhance skills in data governance tools and methodologies. Begin to mentor junior team members.
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Senior Executive-Application Development-Business Analyst

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 Works with Regional Medical Directors to make sound, evidence based clinical decisions regarding the requested cases (treatments and procedures) for IP/OP and performs retrospective clinical reviews utilizing criteria set forth by the client and Medicare (CMS-Centers for Medicare and Medicaid Services) and perform outbound calls to providers.
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Senior Executive

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 Time management skills
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 2-3 Years P2P Experience preferred.
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 Knowledge of ERP Software (GP)
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 Proficient in MS Word, MS Outlook, MS Access &amp; MS Excel
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 Proficient verbal &amp; written communication
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 Excellent Customer Service Skills
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 Ability to prioritize &amp; multi-task.
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 Exhibits meticulous attention to detail.
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 Excellent problem solving &amp; analytical skills.
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 Team player (Working in Dept. with a staff of 16)
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 Ability to learn quickly.
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 Processing of all kinds of PO's and Discrepancies received from client.
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 Weekly responsibilities include ensuring Ticket closure, PO reporting, Pivot reports and Vendor reporting analysis.
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 Discrepancy Handling -Research &amp; resolve outstanding vendor discrepancies.
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 Query Handling - Provide excellent customer service by responding to email requests within 24 Hrs
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 Recognize and escalate urgent/sensitive issues to Manager.
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 Perform Vendor Reconciliations
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 Completed additional tasks as assigned.
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 Ensure SLA target is achieved.
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 Train new staff on all the process and related software/applications
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 Eliminate nonvalue additions in the process.
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Senior Associate

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 Sending regular statements of accounts to the counterparties as per agreed work process, and ensure the concerned Prime collector is copied on reconciliation communications related to customers / parties in case the business is through broker
 
 
  Ensure on-time cash/ credit applications for assigned accounts are posted within KPIs
 
 
  Communicate all disputes raised by the party/ customer to all relevant dept. UW, Operation and Vertical brokers &amp; C/O Brokers and follow up with them to ensure on-time resolution.
 
 
  Escalate issues to managements related to reconciliation whenever required as per escalation matrix
 
 
  Reconcile and prepare for payment broker commissions and reinsurance payments to the counterparty based on the received premiums or /and PPW assigned to the transactions, confirm the balances with the counterparty and assign to AP team for processing
 
 
  Manage the relationship with the assigned counterparties, be single point of contact for any escalations and reconciliations
 
 
  Post all payment received from the counterparties assigned and ensure on-time cash/ credit application is completed accurately and on-time including any commissions deductions from brokers if any
 
 
  Perform frequent reconciliations and obtain list of agreed balances &amp; un-agreed balances. Frequency of the reconciliation is defined based on the risk attached
 
 
  Follow up on the payment of the agreed balances and ensure no delay occur in receiving the balances due in ADNIC&rsquo;s favor.
 
 
  Communicate all disputes raised by the counterparty to all relevant dept. UW, Operation and Vertical direct customers Prime collector and follow up with them to ensure on-time resolution.
 
 
  Seek further verifications for all relevant departments (UW &amp; Operation) on the un-agreed balances due to ADNIC in our books and were not recorded by the counterparty and work on resolving these balances with escalation to all stakeholders and management.
 
 
  Maintain a register for all disputes with the reasons of all disputes and action taken / progress in resolving these disputes.
 
 
  Responsible for accurately uploading to Sub-ledger all reinsurance treaties, MDP &amp; XOL on time after obtaining the data from RI dept.
 
 
  Support in obtaining the balance confirmation as part of the audit procedures
 
 
  Obtain the balance confirmation on the regular basis (frequency is based on the risk attached to the counterparty and it can be monthly, quarterly and semi-annually)
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 General Skills
 
 
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 Excellent English spoken / Verbal communication skills
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 Demonstrated understanding and knowledge of Utilities that can drive customer interaction.
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 Collaborators with a ready disposition to learn, able to lead a team
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 Attention to detail
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 Strong Analytical skills
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 Creative problem-solving skills
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 Process knowledge / Technical expertise
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 Coaching and mentoring
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 Strong leader
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 Flexibility to work is different shifts as and when needed
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 Service and Customer centricity
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 Interpersonal and networking skills.
 
 
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 Technical Skills
 
 
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 Computer proficiency, experience using Microsoft Office products.
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 Experience with database/Internet research
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 10-key-by-touch skills (numeric keypad skills)
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 Typing-by-touch skills
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 Experience with PC learning and self-directed training
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 B1 language proficiency level required
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Quality Analyst - Senior Executive

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 Lead data engineering strategy across multiple projects and teams. Drive innovation in data engineering practices and model optimization. Represent the data engineering team in executive meetings. Develop long-term plans for data engineering and data infrastructure.
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Manager

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ABOUT_COMPANY

Senior Human Resources Business Partner

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