Urwah Admin

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 Job DescriptionDesignation- ;Conversational AI DeveloperRole- ;Permanent/ Full timeLocation- ;Noida/ Gurgaon/ Pune/ BangaloreShift- ;12PM to 10PM (10 Hours Shift. Also depends on the project/work dependencies)Working Days- ;5 daysWork Mode- ;HybridMandatory Skills-Chatbot development, Voice (good to have)Conversational AI Platform- DialogflowNatural Language Processing, Python/ Node.JSDesign and develop cloud-based Conversational AI solutions. ; ; ; ;Basic FunctionStrong experience in developing intent and utterances-based logics and interaction flows on conversational AI ;Strong experience in developing NLP based intent classification, routing and treatment of customer interactionsExposure of Lex and or Dialogflow, Watson or similar platformDevelopment experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platformSolution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applicationsUnderstanding of UI elements, APIs, Database interfaces etc.Own the technical solution and ensure all technical aspects are implemented as designedMust have ability to create high and low level design, architecture documentsMust assess risk involved in the project and highlight and mitigate to drive outcomeIdentify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organizationEnsure best practices is followed while coding or integrations &amp; perform code/ integration review ;Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operationsDevelops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understandRevert with timelines on fixes of UAT observationsProvide post implementation support to all changesKeep the project manager and product committee informed of task accomplishment, issues and statusEnsure compliance with company &amp; IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.Perform Technical documentation as per the Project lifecycleShare and follow best practices, development &amp; deployment methodologies with other team members ;Essential FunctionsGood communication and presentation skillsSelf-motivated, team player, action and results oriented.Process driven and conceptual thinkingChange Management skillsInnovative thinkerQuick and agile learnerWorking across cultures with sensitivity, partnering, driving with a focus on business impact ;Primary Internal InteractionsSenior Business LeadershipService Delivery ManagersDigital transformation teamISG Team ;Primary External InteractionsClient Teams &ndash; especially Client Business &amp; Technology Teams.External Vendors &ndash;Product &amp; Services Vendors/Partners, Industry/Business forums ; ;
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Senior Manager

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 Job Description: Product Owner / Product Manager (AI Solutions)Location: Delhi NCRLevel: ManagerAbout EXL ServiceEXL Service is a global leader in analytics, digital operations, and AI-driven business transformation. We are accelerating our AI-first strategy with solutions like MiAI Call Simulator, AI Trainer, Upskill.AI, and Transition AI Toolkit that drive measurable business impact across Insurance, Healthcare, Banking, and Retail industries.We are seeking Manager-level Product Owners / Product Managers with strong foundations in AI tools and enterprise SaaS to drive product innovation, adoption, and client success.Key ResponsibilitiesProduct Ownership &amp; StrategyOwn end-to-end product lifecycle: vision, roadmap, backlog, and release planning.Partner with business stakeholders to translate enterprise needs into AI-enabled product capabilities.Define product OKRs and success metrics aligned with EXL&rsquo;s strategic initiatives.AI-Enabled Product DeliveryTranslate functional requirements into user stories/epics with AI-centric features (e.g., GenAI, Agentic AI, Process Mining).Ensure seamless integration with ITSM, CRM, and enterprise systems (ServiceNow, Salesforce, Jira, etc.).Work with engineering, design, and data science teams to deliver AI-first solutions with measurable ROI.Stakeholder ManagementAct as the primary liaison between business operations, AI engineering teams, and client leadership.Drive adoption through demos, workshops, and continuous feedback loops with end-users.Collaborate with sales, solutioning, and consulting teams to embed AI into client delivery models.Governance &amp; ComplianceEnsure products adhere to InfoSec, Data Privacy, and Compliance frameworks (e.g., PCI-DSS, HIPAA, GDPR).Establish governance models for AI deployment (e.g., human-in-the-loop validation, data bias checks, auditability).Required Skills &amp; ExperienceCore Product Management6&ndash;10 years of experience in Product Management / Product Owner roles, with at least 2&ndash;3 years in AI/ML, automation, or digital transformation domains.Proven success in enterprise product delivery (preferably SaaS/AI platforms).Strong background in backlog management, agile ceremonies, and release planning.AI &amp; Digital ExpertiseHands-on knowledge of AI/ML tools &amp; platforms (Azure OpenAI, LangChain, UiPath, PowerBI, ServiceNow, etc.).Exposure to GenAI/LLM applications, AI training simulations, or automation solutions.Understanding of data pipelines, analytics workflows, and model governance.Business &amp; Domain UnderstandingExperience in one or more industries: Insurance, Healthcare, Banking, or Retail operations.Ability to translate business requirements into AI-powered solutions.Strong understanding of KPIs, SLAs, and compliance requirements.Leadership &amp; Soft SkillsStrong communication, stakeholder management, and client-facing skills.Ability to lead cross-functional squads (engineering, AI scientists, designers, SMEs).Entrepreneurial mindset with passion for scaling AI-enabled products.Preferred / Good-to-HaveCertifications: CSPO, POPM, SAFe PO/PM, or AI Product Management.Experience in Process Mining, Task Mining, or workflow automation.Exposure to cloud-native AI infrastructure (Azure, AWS, GCP).Prior experience in consulting or Big 4 environments.
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Manager

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 Job Summary: Data Engineer (DE) Consultant is responsible for designing, developing, and maintaining data assets and data related products by liaising with multiple stakeholders. Responsibilities: Work with stakeholders to understand the data requirements to design, develop, and maintain complex ETL processes. Create the data integration and data diagram documentation. Lead the data validation, UAT and regression test for new data asset creation. Create and maintain data models, including schema design and optimization. Create and manage data pipelines that automate the flow of data, ensuring data quality and consistency. Qualifications and Skills: Strong knowledge on Python and Pyspark Expectation is to have ability to write Pyspark scripts for developing data workflows. Strong knowledge on SQL, Hadoop, Hive, Azure, Databricks and Greenplum Expectation is to write SQL to query metadata and tables from different data management system such as, Oracle, Hive, Databricks and Greenplum. Familiarity with big data technologies like Hadoop, Spark, and distributed computing frameworks. Expectation is to use Hue and run Hive SQL queries, schedule Apache Oozie jobs to automate the data workflows. Good working experience of communicating with the stakeholders and collaborate effectively with the business team for data testing. Expectation is to have strong problem-solving and troubleshooting skills. Expectation is to establish comprehensive data quality test cases, procedures and implement automated data validation processes. Degree in Data Science, Statistics, Computer Science or other related fields or an equivalent combination of education and experience. 5-7 years of experience in Data Engineer. Proficiency in programming languages commonly used in data engineering, such as Python, Pyspark, SQL. Experience in Azure cloud computing platform, such as developing ETL processes using Azure Data Factory, big data processing and analytics with Azure Databricks. Strong communication, problem solving and analytical skills with the ability to do time management and multi-tasking with attention to detail and accuracy.
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 EXL is looking for an enthusiastic and motivated HR Executive who is eager to start their career in human resources. As an HR fresher, you will support the HR team in various administrative and operational tasks while learning and gaining exposure to all aspects of HR. This role will allow you to develop foundational HR skills and knowledge and grow into a proficient HR professional. Key Responsibilities: Employee Recruitment &amp; Onboarding: Assist in posting job openings on job portals and social media platforms. Screen resumes, schedule interviews, and coordinate with candidates and hiring managers. Support the onboarding process for new hires, including documentation, orientation, and introducing them to company policies. Employee Data Management: Maintain and update employee records in the HR system (HRIS). Assist with the preparation of HR reports and presentations for management. Help in managing attendance, leaves, and payroll records for employees. Employee Engagement &amp; Welfare: Support the organization of employee engagement activities, team-building events, and wellness programs. Assist in gathering employee feedback and conducting surveys to improve workplace satisfaction. Help maintain a positive and collaborative work environment. HR Policies &amp; Compliance: Assist in ensuring that HR policies and procedures are being followed by employees. Stay updated on labor laws and regulations to help with compliance-related tasks. Assist in preparing documents and ensuring smooth execution of HR processes. Training &amp; Development: Assist in coordinating training programs and workshops for employees. Help in scheduling training sessions, preparing materials, and tracking employee participation. General HR Administration: Support the HR team with day-to-day administrative tasks. Assist in managing office supplies and other HR-related logistics. Handle HR correspondence, including emails, phone calls, and scheduling meetings. Qualifications: A Bachelor&rsquo;s degree in Human Resources, Business Administration, or any related field. Freshers with no prior HR experience are encouraged to apply. Strong interest in pursuing a career in Human Resources. Excellent communication skills, both verbal and written. Basic knowledge of HR practices and principles is a plus but not mandatory. Good organizational skills and attention to detail. Proficiency in MS Office (Word, Excel, PowerPoint). Positive attitude, willingness to learn, and adaptability. Preferred Skills &amp; Experience: Any internship experience in HR or related fields is a plus. Familiarity with HR software and tools will be an advantage. Ability to work in a team and handle multiple tasks efficiently. Benefits: Competitive salary package. Health, dental, and vision insurance. Learning and development opportunities. A supportive work environment with mentorship. Growth opportunities within the HR department.
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Executives

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   Be a key member of the BI leadership team, helping define and evolve the BI Centre of Excellence and its strategic roadmap.
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   Act as a trusted advisor to stakeholders, enabling data-driven decision-making through advanced BI solutions and analytics platforms.
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   Lead large-scale BI programs, ensuring quality delivery, managing technical risks, and aligning solutions with business goals.
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   Translate complex business challenges into intuitive dashboards, reports, and data models that drive actionable insights.
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   Shape and execute BI strategies across the lifecycle of client engagements&mdash;from opportunity identification to delivery and optimization.
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   Champion data reliability, governance, and visualization standards across all BI initiatives.
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   Mentor and influence a large BI and analytics community, fostering technical excellence and innovation.
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Assistant Vice President-Data Management and Analytics-Business Intelligence

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 Manage team and ensure quality and productivity targets are metPreferred knowledge of the UK insurance industryMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsProvide coaching and feedback to team members to enable them to improve their performance. ;Assist new hires such that they are productive on the floor in the shortest possible time frameProvide inputs on process and system to the team members.Client Interaction, where required at the level of SupervisorsEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like ISO/COPC etc.Ensure that all agents in their process know their goals and how they are linked to the Organization&rsquo;s quality policy
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Assistant Manager

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 Manage and lead team in the performance of daily, monthly, quarterly and annual accounting processesHandle complex processes activities like billing, collection, cash and bank reconciliation, Fund and deal creation, invoice allocation, write-offs, GL accounting ;Work with the CLIENT team to resolve per escalation procedures approved by CLIENT.Timely communication of process updates to the team.Monitor Aged accounts receivable activitiesManage and resolve customer enquiries ;Prepare month end reportsEnsure adherence to the SLA ;Ensure accurate and timely month end close processingEnsure all the activities are completed within due dates specified by CLIENT ;Initiate and facilitate continuous process improvements. ;Work closely with team and onsite Team Leads and ManagersCompetencies Required: ;Excellent communication skills both verbal and writtenUnderstanding of end-to-end processes and appreciation of critical parameters ;Problem identification and analytical ability. ;Strong knowledge of MS Office ;Self-initiative, drive and zeal for continuous improvement. ;Ability to discharge the responsibilities in a conflicting environment. ;Ability to lead in a continually challenging environment. . ;Conformance with Policies/Compliances ;Ability to coach and give feedback on an ongoing basis. ;Fosters a spirit of collaboration and team work ;Intellectually agile and analytical ;Makes the Client the compelling focus of the business ;Technical Skill Requirements: ;Strong accounting knowledge with O2C experience is preferredMust be computer literate; Excel, Word, PPTManages mid-size teams (Player/Coach)First level escalation for the team membersKnowledge of SAP systems is desiredGood written and Oral communication skills ;Ability to document the process ;Handles daily /weekly callsReview/QC tasks performed by associates
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Join EXL and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EXL

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Senior Manager

Manager

Manager

Executives

Assistant Vice President-Data Management and Analytics-Business Intelligence

Assistant Manager

Assistant Manager