Qureos Mentor

Exotel

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 About Us
 
 
 
 
 
 
 Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by 7,000+ clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are evolving rapidly, and businesses face the challenge of balancing revenue growth, cost optimisation, and exceptional CX. Exotel steps in as the transformative partner, delivering AI-powered communication solutions that address all three &mdash; enabling businesses to engage smarter, faster, and better.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 As the Engineering Manager &ndash; Gen AI , you will lead a team of engineers to build next-generation customer experience solutions powered by AI. You will own the delivery, quality, and execution of engineering projects, working closely with product managers, architects, and business stakeholders.
 
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
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 Build, mentor, and grow a high-performing engineering team while creating a culture of efficiency, innovation, and continuous learning.
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 Translate the engineering roadmap into executable projects and own end-to-end delivery.
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 Track and report engineering health metrics (e.g., bug severity, production incidents, resolution timelines).
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 Guide the team to deliver high-quality, scalable, and maintainable code. Implement processes for code reviews, test plans, and deployment practices.
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 Collaborate with Product Managers on functional roadmaps and requirements and partner with Architects on non-functional requirements (scalability, security, performance).
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 Work closely with business owners, PMs, and architects to align priorities and timelines, and own communication, reporting, and alignment across all stakeholders.
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 Must-Haves
 
 
 
 
 
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 8&ndash;10+ years of experience with a Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science or equivalent.
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 5+ years of experience with Python Development
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 Strong technical expertise in backend/platform development, REST APIs, client libraries, and/or frontend systems.
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 Experience with Gen AI technologies and implementing AI-driven solutions.
 
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 Proven track record of delivering complex software projects with measurable outcomes.
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 1&ndash;2+ years of experience in building/managing a high-performance team.
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 Capability and intent to take end-to-end ownership of delivery. Excellent communication and stakeholder management skills.
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 Experience with cloud deployments, distributed/scalable systems, and a DevOps-first culture.
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Engineering Manager - Gen Ai

<div>
 
 
 About us
 
 
 
 
 
 
 Exotel is the emerging market&rsquo;s leading full stack
 
 customer engagement platform
 
 and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator licence to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator.
 
 
 Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement.
 
 
 Some of the customers include MNC Group Indonesia, DHL Malaysia, Telekom Malaysia, Grab, Finmas, HDFC Bank, ICICI Bank, RBL, IDFC First bank, Swiggy, Zomato etc.
 
 
 
 
 
 Exotel has $50 million ARR and a $100 million Series D funding round.
 
 
 Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
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 The role would be based out of
 
 Dubai
 
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 Result-oriented and independent thinker.
 
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 12-18 years
 
 of experience in technology sales, preferably in areas such as software, business services, technology and telecom.Out of which
 
 4 years of experience
 
 should have been in leading sales in the
 
 UAE region.
 
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 Must have handled P/L Revenue size of minimum 5M USD
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 Must exhibit wholesome experience in building and managing Sales Team and Having excellent connections in the said industry vertical.
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 Proven Experience in Managing new client acquisition and cross sell, Up-sell teams.
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 A leader with strong cross-team collaboration skills and a team player.
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 Experience with Enterprise /Contact Center/CPaaS/SaaS Sales is a plus .
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 What you will do?
 
 
 
 
 
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 Manage (Hire, Coach and Retain) a team of sales professionals and inculcate the right values and drive to be able to succeed in the group sales target in the
 
 UAE region
 
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 Chart out a strategic road map, plan and execute the entire Hunting(New account Acquisition) and Farming Strategy for Enterprise and Mid- Enterprise Segment Customers of the assigned industry vertical.
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 Manage,Create and Lead the New Account Acquisition strategy and Cross Sell and Up-Sell strategy of the existing accounts to ensure Business growth in the
 
 UAE region
 
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 Constantly enforce effective use of tools and gaining knowledge for excelling in business.
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 Lead by example, showcase excellence at senior level engagement.
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 Constantly review and ensure the team reflects the highest level of commitment in following the company processes (including reporting via CRM).
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 Guide the team to evolve practices, implement effective strategies and plans.
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 Partner with cross-functional resources to drive collaboration.
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 Prepare accurate sales forecasts and represent the team / industry vertical business plan to leadership.
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 Network at CXO/CIO levels in various events and forums to represent the brand and company and act as a catalyst to business affecting increase in business potential in the
 
 UAE region
 
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 Vision for the role
 
 
 
 
 
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 To develop, Grow and communicate a clear, simple, customer-focused vision/direction for the vertical sales teams based in
 
 the UAE region
 
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 Forward thinking, stretches horizons, challenges imaginations acting as a transformational Leader
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 Inspires and energizes the teams to commit to the Vision, Captures minds, Leads by example.
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 What we look for?
 
 
 
 
 
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 Problem solver:
 
 Able to understand complex issues and provide effective on time solutions.
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 Team Leader:
 
 Able to drive a team of sales managers to deliver results.
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 Networker:
 
 Able to build and tap into a pool of established contacts.
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 Result-Driven:
 
 Proven ability to consistently achieve targets.
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</div>

Country Sales Leader -UAE

Join Exotel and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Exotel

About Company

Engineering Manager - Gen Ai

Country Sales Leader -UAE