Qureos Mentor

Exotel Techcom Pvt Ltd

<div><h2 class="jobSectionHeader">About Us</h2>

Exotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences&mdash;voice, messaging, agents, and AI-driven bots.

With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.

As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX)&mdash;all while navigating regulatory and scale challenges. 
Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms. 

<h2 class="jobSectionHeader">
Position Overview</h2>

The Account Director &ndash; BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.

The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel&rsquo;s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation. 

<h2 class="jobSectionHeader">
Key Responsibilities &amp; KRAs</h2>
<h3 class="jobSectionHeader">Industry &amp; Domain Expertise</h3>
<ul>
<li>Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions 
</li>
<li>Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region 
</li>
<li>Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)</li></ul> 


<h3 class="jobSectionHeader">Solutioning &amp; Consultative Selling</h3>
<ul>
<li>Lead enterprise discovery and problem diagnosis for large BFSI accounts 
</li>
<li>Translate business challenges into AI-powered communication and CX solutions 
</li>
<li>Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services 
</li>
<li>Clearly articulate Exotel&rsquo;s value proposition to both business and technology stakeholders</li></ul> 


<h3 class="jobSectionHeader">Account Management &amp; Growth</h3>
<ul>
<li>Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion 
</li>
<li>Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams 
</li>
<li>Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell 
</li>
<li>Navigate enterprise decision-making, procurement cycles, and evaluation frameworks</li></ul> 


<h3 class="jobSectionHeader">Business &amp; Commercial Ownership</h3>
<ul>
<li>Manage revenue, pipeline, and bookings in line with defined annual targets 
</li>
<li>Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations 
</li>
<li>Apply value-based selling approaches, balancing short-term revenue with long-term account potential 
</li>
<li>Use data-driven insights alongside judgment to manage ambiguity and complexity</li></ul> 


<h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Build strong relationships with CXOs and senior leaders across BFSI enterprises 
</li>
<li>Represent Exotel as a trusted, long-term technology partner 
</li>
<li>Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success</li></ul> 


<h2 class="jobSectionHeader">Key Performance Indicators (KPIs)</h2>
<h3 class="jobSectionHeader">Industry Engagement</h3>
<ul>
<li>Depth and quality of BFSI industry insights demonstrated 
</li>
<li>Successful CXO and senior stakeholder engagements 
</li>
</ul><h3 class="jobSectionHeader">Solution Effectiveness</h3>
<ul>
<li>Alignment of Exotel solutions with customer business and technology needs 
</li>
<li>Successful solution deployments and expansions within BFSI accounts 
</li>
</ul><h3 class="jobSectionHeader">Account &amp; Revenue Growth</h3>
<ul>
<li>Number and value of qualified opportunities 
</li>
<li>Revenue growth from new and existing accounts 
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Satisfaction</h3>
<ul>
<li>Customer satisfaction and relationship strength 
</li>
<li>Internal stakeholder feedback on collaboration and execution 
</li>
</ul><h3 class="jobSectionHeader">Business Outcomes</h3>
<ul>
<li>Achievement of annual revenue and gross margin targets 
</li>
<li>Progress on leading indicators and cross-functional KPIs</li></ul> 


<h2 class="jobSectionHeader">Qualifications &amp; Skills</h2>
<ul>
<li>Bachelor&rsquo;s degree in Engineering; MBA or Master&rsquo;s degree preferred 
</li>
<li>Proven experience in enterprise account management or business development within SaaS / technology 
</li>
<li>Strong analytical, problem-solving, and strategic thinking skills 
</li>
<li>Excellent communication, presentation, and negotiation abilities 
</li>
<li>Comfortable operating in high-stakes, CXO-led environments 
</li>
<li>Experience working with CRM tools and data-driven sales processes 
</li>
<li>High resilience, ownership mindset, and execution focus</li></ul> 


<h2 class="jobSectionHeader">What We Are Looking For</h2>
<ul>
<li>Large Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures 
</li>
<li>Domain Depth: Strong BFSI understanding&mdash;business KPIs, CX priorities, regulatory environment, and tech ecosystem 
</li>
<li>Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments 
</li>
<li>Technology Acumen: 
</li>
<li><ul><li>Ability to link technology to business outcomes 
</li>
<li>Understand customer deployments and integrations 
</li>
<li>Confidently articulate Exotel&rsquo;s value to technical stakeholders 
</li>
<li>Lead or support product demos when required 
</li>
</ul></li><li>Commercial Strength: Experience structuring large, complex enterprise deals 
</li>
<li>Executive Presence: Gravitas, maturity, and adaptability to different senior stakeholder personas</li></ul></div>

Account Director -BFSI

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Exotel Techcom Pvt Ltd

About Company

Account Director -BFSI