Qureos Mentor

Exotel Techcom Pvt Ltd

<div><h1 class="jobSectionHeader"><b>About Us</b></h1><br>
<p></p>
<p>
Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by 7,000+ clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are evolving rapidly, and businesses face the challenge of balancing revenue growth, cost optimisation, and exceptional CX. Exotel steps in as the transformative partner, delivering AI-powered communication solutions that address all three &mdash; enabling businesses to engage smarter, faster, and better.</p><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Role Overview</b></h1><br>
<p></p>
<p>
As the Engineering Manager &ndash; Gen AI , you will lead a team of engineers to build next-generation customer experience solutions powered by AI. You will own the delivery, quality, and execution of engineering projects, working closely with product managers, architects, and business stakeholders.</p><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Roles &amp; Responsibilities</b></h1><br>
<p></p>
<ul>
<li>Build, mentor, and grow a high-performing engineering team while creating a culture of efficiency, innovation, and continuous learning.</li>
<li>Translate the engineering roadmap into executable projects and own end-to-end delivery.</li>
<li>Track and report engineering health metrics (e.g., bug severity, production incidents, resolution timelines).</li>
<li>Guide the team to deliver high-quality, scalable, and maintainable code. Implement processes for code reviews, test plans, and deployment practices.</li>
<li>Collaborate with Product Managers on functional roadmaps and requirements and partner with Architects on non-functional requirements (scalability, security, performance).</li>
<li>Work closely with business owners, PMs, and architects to align priorities and timelines, and own communication, reporting, and alignment across all stakeholders.</li></ul><br>
<p></p>
<p><b>
Must-Haves:</b></p>
<ul>
<li>8&ndash;10+ years of experience with a Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science or equivalent.</li>
<li>Strong technical expertise in backend/platform development, REST APIs, client libraries, and/or frontend systems.</li>
<li><b>Experience with Gen AI technologies and implementing AI-driven solutions.</b></li>
<li>Proven track record of delivering complex software projects with measurable outcomes.</li>
<li>1&ndash;2+ years of experience in building/managing a high-performance team.</li>
<li>Capability and intent to take end-to-end ownership of delivery. Excellent communication and stakeholder management skills.</li>
<li>Experience with cloud deployments, distributed/scalable systems, and a DevOps-first culture.</li></ul></div>

Engineering Manager - Gen Ai

Join Exotel Techcom Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Exotel Techcom Pvt Ltd

ABOUT_COMPANY

Engineering Manager - Gen Ai