Qureos Mentor

Experian

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
Experian Direct to Consumer Line of Business is looking for a Senior Technical Program Manager (STPM) to join our Software Delivery Organization. Reporting to the Director of Software Engineering, you will help deliver scalable, high-quality engineering solutions. Our team drives complex business problems, using both company-wide platform solutions and designing them. Delivery is an important part of the customer experience when shopping on Experian. We build global technology solutions, going beyond localization to customize programs to the logistics and e-commerce standards in each country where we operate. Not only must our software scale, but it must adapt to regions. Why Join Us? This is a unique opportunity to grow your career at the intersection of program management and technical product ownership, while helping shape the future of software delivery across the organization. You'll gain hands-on experience leading impactful programs and driving internal product strategy in a collaborative, Agile environment.
Responsibilities:
As a Senior Technical Program Manager, you'll work with multiple partners and teams to deliver projects aligning with our goals. You will oversee the technical portfolio; create roadmaps, define milestones, and ensure the scalability, security, and reliability of products and platforms. You will also present to executives, hold engineering teams accountable, and help establish TPM practices.
Responsibilities:<ul><li>
Experience managing complex and cross-team projects</li><li>
You have a technical background, ideal experience building scalable, cloud-native software solutions.</li><li>
Demonstrated experience organizing work, planning sprints, and providing technical programs using Agile methodology practices.</li><li>
Experience managing dependencies across multiple teams and mitigating risk.</li><li>
Experience collaborating with partners, including project managers, product managers, software development managers and senior leadership teams.</li><li>
Proficiency in simplifying complex technical concepts for decision-making</li><li>
Focus on execution, accountability, and results</li><li>
Collaborate across different teams and organizations</li><li>
Experience with application development and cloud technologies</li><li>
Proficient in managing program communications with partners at all levels</li></ul> 

Qualifications 
<ul><li>
BS in computer science, or related discipline.</li><li>
10+ years experience in software development related roles</li><li>
5+ years experience as Technical Program Manager or equivalent experience.</li><li>
Experience with Cloud Solutions such as AWS.</li><li>
Experience leading Mobile, Web, and API teams and deliverables.</li><li>
Sound understanding of microservice Architecture.</li><li>
Understanding software development lifecycle (SDLC) and delivery pipelines.</li><li>
Familiarity with Agile methodologies and tools (e.g., Jira, Confluence, Asana, Figma) and AI tools (CoPilot, ChatGPT)</li></ul> 

Additional Information 
Benefits/Perks<ul><li>
Competitive compensation package and bonus plan</li><li>
Core benefits including full medical, dental, vision, and matching 401K</li><li>
Flexible schedule, ability to work remotely, hybrid, or in-office</li><li>
Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays</li></ul>
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid</div>

Senior Technical Program Manager

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
Our Platform Services Engineering team, part of Experian Software Solutions (Global), is building a next-generation Batch Compute Platform on AWS cloud infrastructure. This platform delivers a scalable and secure foundation for building large-scale batch processes and machine learning workloads with reliability, high availability and performance at global scale. We are looking for a Senior Software Engineer who is passionate about designing and developing resilient platform services and tools that move innovation and accelerate adoption across the enterprise.
What you'll be doing?<ul><li>
Own design, development, testing and launch of backend services, scalable systems and product features at global scale.</li><li>
Implement low-level design and ensure compliance with architectural guidelines.</li><li>
Deliver reliable, high-quality and maintainable solutions using clean code practices in Java.</li><li>
Review and document technical design and code; guide ongoing improvements in automation, availability, performance and monitoring</li><li>
Mentor and support team members on coding, design and development best practices</li><li>
Collaborate across cross-functional teams (Product, Cloud Infrastructure etc) and manage dependencies.</li><li>
Develop robust, maintainable and scalable code in Java, applying deep knowledge of data structures and design patterns.</li><li>
Guide full software development lifecycle: design, testing, code reviews, build, deployment and operations.</li><li>
Balance immediate technical needs with long-term business objectives and customer-centric innovation.</li><li>
Stay updated with emerging technologies and recommend improvements to enhance platform capabilities.</li><li>
Coordinate with global teams, aligning partially with US time zones for collaboration.</li><li>
You will report to a Senior Manager</li></ul> 
Qualifications 
Qualifications<ul><li>
Bachelors, Computer Science or related field preferred or equivalent amount of experience, knowledge, and skills.</li><li>
Over 8+ years of overall experience, including 6+ years in developing scalable, applications using Java and 2+ years working with AWS services.</li><li>
You should have professional coding experience in Java/J2EE technologies.</li><li>
Working knowledge of Object-Oriented Design principles and J2EE design patterns.</li><li>
Strong working knowledge of data structures, scalable system architecture, microservices, distributed computing, RESTful APIs, NoSQL databases and MQ (or) Kafka.</li><li>
Working knowledge in automation testing &ndash; unit and integration testing.</li><li>
Working knowledge of end-to-end application architecture and system design.</li><li>
In-depth understanding of AWS cloud services, security best practices and cloud design patterns.</li><li>
Knowledge of IaC tools such as Terraform on any major cloud provider</li><li>
Experience with continuous integration/delivery/deployment (CI/CD) practices and frameworks.</li><li>
Experience with Agile development methodologies.</li><li>
Working knowledge of containerization technologies like Docker and container orchestration platforms like Kubernetes and large-scale data processing.</li><li>
Experience in creating, delivering and operating multi-tenanted, distributed systems at scale.Nice to have skills:</li><li>
Experience in building internal developer platforms, preferably Batch or Data Engineering platforms.</li><li>
Experience in Batch, Data and Analytics platforms with ability to deep dive as needed.</li><li>
Knowledge and understanding of GenAI technologies</li></ul> 

Additional Information 
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.<div></div>
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here</div>

Senior Software Engineer

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
Job description 
Job Title: QA Manager
Location: Hyderabad, India 
Reporting To: Director &ndash; Quality Assurance
Role Overview
We are seeking a dynamic and experienced QA Manager to lead our quality assurance strategy and execution across global teams. This role demands a visionary professional who can drive innovation in testing practices, champion an automation-first mindset, and seamlessly integrate QA into Agile and DevSecOps environments. You will collaborate closely with senior engineering and architecture stakeholders to shape the future of testing within our organization. 
Key Responsibilities<ul><li>
Strategic Leadership &amp; Vision<ul><li>
Define and evolve QA strategy, methodology, and automation framework.</li><li>
Drive adoption of automation-first and shift-left testing principles across all development teams.</li><li>
Align QA practices with DevSecOps and Agile delivery models, ensuring continuous integration and deployment readiness.</li></ul></li><li>
Technical Expertise &amp; Execution<ul><li>
Provide hands-on leadership in functional and non-functional test automation, including performance, security, and integration testing.</li><li>
Lead the evaluation and implementation of modern QA tools and technologies (e.g., Playwright, Postman, Bruno, Virtuoso, Cucumber, SOAP UI, JMeter).</li><li>
Define and monitor quality metrics, KPIs, and reporting mechanisms to measure and improve testing effectiveness.</li></ul></li><li>
Team Leadership &amp; Mentorship<ul><li>
Manage and mentor QA team, fostering a culture of excellence, collaboration, and continuous learning.</li><li>
Develop and execute training and certification plans to upskill QA engineers in automation, cloud testing, and emerging technologies.</li><li>
Collaborate with offshore and in-house teams to ensure consistent application of QA standards and practices.</li></ul></li><li>
Cross-Functional Collaboration<ul><li>
Partner with Development Leads, Architects, and Product Owners to embed quality throughout the software development lifecycle.</li><li>
Act as a quality evangelist, promoting best practices, continuous improvement, and innovation in testing.</li></ul></li></ul> 
Qualifications &amp; Experience<ul><li>
Proven experience in QA leadership roles, with a strong focus on automation strategy and execution.</li><li>
Hands-on expertise with modern QA tools and frameworks: Playwright, Postman, Bruno, Virtuoso, Cucumber, SOAP UI, JMeter.</li><li>
Deep understanding of Agile methodologies, CI/CD pipelines, and DevSecOps practices.</li><li>
Experience in managing QA teams, including offshore and onshore coordination.</li><li>
Strong mentoring skills with a track record of developing high-performing QA teams.</li><li>
ISTQB / ISEB certification or equivalent practical experience.</li><li>
Excellent communication, stakeholder management, and problem-solving skills.</li></ul> 
Preferred Skills<ul><li>
Experience with cloud-based testing environments (e.g., AWS, Azure).</li><li>
Familiarity with performance testing, security testing, and test data management.</li></ul>
&bull; &bull; Exposure to AI/ML in testing, contract testing, and service virtualization. 
Qualifications 
Qualifications<ul><li>
BTech</li></ul> 

Additional Information 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.<div></div>
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here</div>

QA Manager

<div>As a Lead Product Designer for new commercial product development teams you will help with design strategy for net-new products and growth plans. This is a strategic, hands-on leadership position where you'll work with Product, Engineering, Marketing, and Data Science to envision and create solutions that expand our market reach and deepen user engagement.
This is a remote position. You will report to the Senior Director of UX and Product Design.
You'll have opportunity to:<ul><li>
Lead end-to-end product design for new digital financial tools&mdash;across mobile and web.</li><li>
Collaborate on early-stage product strategy, helping define value propositions, user journeys, and MVP experiences.</li><li>
Translate complex concepts into intuitive, emotionally resonant user experiences.</li><li>
Conduct discovery research, usability testing, and rapid experimentation to validate new ideas.</li><li>
Design and improve on high-fidelity prototypes, wireframes, and interaction flows.</li><li>
Partner with teams to ensure quality execution and UX across all touchpoints.</li><li>
Measure the impact of design solutions on business and user outcomes&mdash;e.g., activation, conversion, engagement, and retention.</li><li>
Evolve and extend the design system to support new product surfaces and growth needs.</li><li>
Lead junior designers and help build an outcomes-driven design culture.</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
<ul><li>8+ years of experience in product design, including a focus on consumer (D2C, B2C), FinTech platforms, or growth-oriented products.</li><li>
Experience in people management</li><li>
A portfolio showcasing end-to-end product design on new product launches, MVPs, or growth experiments.</li><li>
Experience building clarity&mdash;identifying opportunities, generating concepts, and completing at high quality.</li><li>
Experience balancing goals, technical feasibility, and user needs.</li><li>
Proficiency with Figma and modern design tools; understanding of responsive, accessible design.</li><li>
Experience with user research methods and using data (quant + qual) to lead design decisions.</li><li>
Experience with design systems and the maintenance and evolution of those systems</li></ul>
Bonus Points:<ul><li>
Experience designing products for underserved or financially vulnerable populations.</li><li>
Background in launching subscription-based or revenue-generating consumer tools.</li><li>
Familiarity with growth design methodologies (e.g., funnel optimization, A/B testing).</li><li>
Experience working in compliance-sensitive or regulated environments (e.g., credit, insurance, lending).</li></ul> 
 
<div>Additional Information 
</div> 
Benefits/Perks:<ul><li>
Great compensation package and bonus plan</li><li>
Core benefits including medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remote, hybrid or in-office</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li><li>
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html</li></ul>
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote</div>

Lead Product Designer

<div>We&rsquo;re looking for an experienced Lead Solution Architect to define, design, and evolve AWS-based batch and data processing solutions. Partnering with engineering and product teams, you&rsquo;ll guide designs from concept to deployment, ensuring platforms are secure, scalable, high-performance, and cost-efficient. This is a strategic, hands-on leadership role shaping our UKI Batch Platform and influencing cloud and product architecture across the business.
What You&rsquo;ll Do<ul><li>
Define and execute the architectural application strategy and roadmap for the UKI Batch Platform, aligning with cloud transformation and business priorities.</li><li>
Collaborate with Product teams to define the UKI Batch strategy and integrate it into the broader organisational roadmap.</li><li>
Lead the technical design for multiple platform initiatives, ensuring alignment with best practices and enterprise standards.</li><li>
Design secure, scalable solutions using AWS services and Experian-developed capabilities.</li><li>
Ensure all solutions meet critical non-functional requirements including scalability, performance, observability, and FINOPS cost optimisation.</li><li>
Partner with engineering to ensure delivery quality, resilience, and maintainability.</li><li>
Evaluate and adopt emerging AWS services, design patterns, and tools to accelerate delivery and improve platform robustness.</li><li>
Chair or participate in architecture reviews, providing actionable, constructive feedback to teams.</li><li>
Promote reusability, quality engineering standards, and architectural alignment across global teams.</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com 
 
<div>Experience and Skills</div> 
<ul><li>7+ years in solution architecture or senior technical design roles.</li><li>
Proven ability to set architectural vision and influence senior stakeholders in Product and the wider business.</li><li>
Strong AWS experience with the AWS Well-Architected Framework; solid track record in data platform, ETL, and batch processing architectures.</li><li>
Proficiency in C# (.NET) and at least one other language (Scala/Python preferred).</li><li>
Ability to work effectively across engineering, product, and compliance teams, guiding solutions from strategy to deployment.</li></ul>
Impact
As Lead Solution Architect, you will shape and safeguard the architecture of the UKI Batch Platform &mdash; a mission&#8209;critical data processing foundation that underpins multiple flagship products, delivers workloads for strategic clients, and supports multi&#8209;million&#8209;pound annual revenues.
Your leadership will ensure these platforms scale efficiently, remain secure and resilient, and consistently meet stringent performance, compliance, and client SLAs. By aligning technical architecture with business priorities, you&rsquo;ll enable faster product innovation, accelerate time&#8209;to&#8209;market for new capabilities, and ensure the platform continues to be a trusted, high&#8209;throughput engine for hundreds of millions of consumer records and strategic customer workloads.
In doing so, you will not only preserve current revenue streams but also unlock opportunities for growth through new data products, advanced analytics, and integration of AI/LLM capabilities &mdash; reinforcing our market leadership and deepening our most strategic customer relationships. 
 
<div>Additional Information 
</div> 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Global Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.<div></div>
Experian Careers - Creating a better tomorrow together</div>

Director Architecture

<div><ul><li>You will be #LI-hybrid based in Hyderabad and reporting to Consumer Services Manager</li><li>
Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines. Manages the customer contact and document processing required to maintain consumer credit databases. Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives. Supervises the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals. Supervises operations to update and maintain the consumer credit profile database. Produces reports and provides methods for user access to information in the resolution of consumer disputes. Monitors and maintains database integrity.
WHAT YOU&rsquo;LL BE DOING:
</li><li>Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.</li><li>
May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)</li><li>
Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.</li><li>
Oversees profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information.</li><li>
Oversees the processing of public record transactions requested by subscribers and as required by exceptions</li><li>
Responds to escalated consumer issues. Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process. Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues.</li><li>
Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments. Collaborates with management and staff to develop and administer employee work schedules.</li><li>
Develops, coaches, and motivates staff to achieve departmental goals. Provides guidance to employees when responding to changing business conditions.</li><li>
Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate, timely and adheres to standards.</li><li>
Implements and administers staff incentive programs. May provide recommendations on incentive programs to senior management.</li><li>
Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.</li><li>
WHAT YOUR BACKGROUND LOOKS LIKE:</li><li>
Good problem solving, results orientation and analytical skills.</li><li>
Good organizational and prioritization skills</li><li>
Strong English skills verbal and written) communication skills.</li><li>
Good project management skills</li><li>
Good leadership skills</li><li>
Good coaching and developing skills.</li><li>
Strong change management skills</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com 
 
<div>Experience and Skills</div> 
<ul><li>Bachelor&rsquo;s degree or equivalent experience (Formal university studies is a plus)</li><li>
Strong experience in call center environment</li><li>
2-4 years of functional experience</li><li>
2-4 years managing and motivating teams.</li><li>
Strong knowledge of call center operations</li><li>
Strong knowledge of federal and state regulations regarding credit reporting</li></ul> 
 
<div>Additional Information 
</div> 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Global Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. 
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. 
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. 
Experian Careers - Creating a better tomorrow together 
Experian Careers - Creating a better tomorrow together</div>

Customer Care Supervisor I ( International Voice )

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 You will be based in Hyderabad and reporting to Consumer Services Manager
 </li>
 <li>
 Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines. Manages the customer contact and document processing required to maintain consumer credit databases. Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives. Supervises the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals. Supervises operations to update and maintain the consumer credit profile database. Produces reports and provides methods for user access to information in the resolution of consumer disputes. Monitors and maintains database integrity.
 
 
 </li>
 </ul>
 
 WHAT YOU&rsquo;LL BE DOING:
 
 
 
 <ul>
 <li>
 Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
 </li>
 <li>
 May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
 </li>
 <li>
 Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
 </li>
 <li>
 Oversees profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information.
 </li>
 <li>
 Oversees the processing of public record transactions requested by subscribers and as required by exceptions
 </li>
 <li>
 Responds to escalated consumer issues. Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process. Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues.
 </li>
 <li>
 Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments. Collaborates with management and staff to develop and administer employee work schedules.
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 Develops, coaches, and motivates staff to achieve departmental goals. Provides guidance to employees when responding to changing business conditions.
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 Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate, timely and adheres to standards.
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 Implements and administers staff incentive programs. May provide recommendations on incentive programs to senior management.
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 Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.
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 WHAT YOUR BACKGROUND LOOKS LIKE:
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 Good problem solving, results orientation and analytical skills.
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 Good organizational and prioritization skills
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 Strong English skills verbal and written) communication skills.
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 Good project management skills
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 Good leadership skills
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 Good coaching and developing skills.
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 Strong change management skills
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Bachelor&rsquo;s degree or equivalent experience (Formal university studies is a plus)
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 Strong experience in call center environment
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 2-4 years of functional experience
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 2-4 years managing and motivating teams.
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 Strong knowledge of call center operations
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 Strong knowledge of federal and state regulations regarding credit reporting
 
 
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 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Global Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 
 Benefits
 
 
 
 Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
 
 
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Join Experian and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Experian

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