Qureos Mentor

Experian

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
Job description
Build the Future of Tax Credits&mdash;Without the Timesheets
Are you passionate about tax credits, energized by complex incentives, and ready to leave timesheets behind for good?
About the Role:
Internally we called this role Tax Credit Specialist. You'll be a hands-on, technical contributor responsible for identifying complex state and federal tax credits, jobs-based and investment-related incentives.
This fully remote role offers autonomy, minimal travel, and the opportunity to shape the future of tax credits through data and artificial intelligence.
This is an ideal opportunity for professionals with public accounting or incentive consulting experience who want to continue doing intellectually challenging work without timesheets or traditional burnout.
You will report to the Vice President of Incentives.
What You'll Do
Identify state and federal tax credits, with a primary focus on:<ul><li>
Jobs-based tax credits (excluding WOTC)</li><li>
Basic investment tax credits</li></ul>
Work directly with complex state hiring and employment incentive programs, including:<ul><li>
Georgia Jobs Tax Credit</li><li>
South Carolina Jobs Tax Credit</li><li>
New York Excelsior Jobs Program</li><li>
Arizona Quality Jobs Tax Credit</li><li>
Other comparable state and local incentive programs</li></ul>
Evaluate workforce and payroll data related to:<ul><li>
Family and Medical Leave Act (FMLA) credits</li><li>
Military leave&ndash;related credits</li><li>
Employer-provided childcare tax credits</li></ul>
Collaborate to:<ul><li>
Translate raw payroll and HRIS data into structured tax credit calculations</li><li>
Prepare documentation that is defensible, and audit-ready</li></ul>
Help develop AI-enabled workflows that:<ul><li>
Identify tax credit opportunities in large payroll datasets</li><li>
Refine calculations, documentation, and delivery</li></ul>
Stay current on changes in state and federal incentive legislation affecting jobs and investment credits.
You're, technically thoughtful, and excited by the idea of modernizing tax credits through data and AI. You take pride in your work, enjoy navigating complex incentive programs, and want to be part of a team that's building something smarter and better than the traditional tax credit model.
Why This Role Is Different<ul><li>
No time sheets</li><li>
Remote-first with minimal travel.</li><li>
High visibility of work.</li><li>
A rare opportunity to combine deep tax technical work with AI and data improvement.</li></ul> 

Qualifications 
What We're Looking For<ul><li>
Bachelor's degree in accounting or a related field of study (required)</li><li>
Five (5+) years of experience with a large regional and big 4 accounting firm (required)</li><li>
Five (5+) Years State Tax Credit and Tax Research experience</li><li>
Hands-on experience with state hiring and jobs tax credits (required)</li><li>
Technical foundation in tax credit analysis, compliance, and documentation</li><li>
Experience in public accounting, specialty tax, or incentive consulting environments</li><li>
CPA or JD (plus)</li><li>
Master's degree in taxation (MST) or Tax LLM</li><li>
Collaborative, team-oriented mindset</li></ul> 

Additional Information 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</div>

Tax Credit Accountant

<div>Support the Fusion Middleware suite of applications which make up the Imaging System on a daily basis. Provide knowledge in Fusion Middleware to support projects and enhancements for Imaging. 
Job Responsibilities:
a) Functional Responsibilities<ul><li>
Respond to Fusion Middleware-related incidents and problems affecting delivery of services.</li><li>
You will Design, Implement, Deploy and support custom functionalities for Oracle Webcenter Imaging and Fusion Middleware apps.</li><li>
you will Perform scheduled activities such as upgrades and patches in liaison with other teams.</li><li>
Configuring and customising Fusion Middleware 12c applications, including: OHS, Webcenter Imaging, Oracle Enterprise Capture, SOA Suite.</li><li>
You will Provide Fusion Middleware SME input to projects &ndash; both at a design level (including production of HLDs and LLDs) and at an operational level.</li></ul>
b) Internal Relationship Management<ul><li>
Interact daily with end users and managers in all global regions.</li><li>
Develop effective working relationships with EITS/GCSS colleagues around the world.</li><li>
Develop and maintain effective working with relationships with other members of the Global Imaging support team</li></ul>
c) External Relationship Management<ul><li>
Liaise with third party software/support suppliers such as, but not limited to Oracle.</li><li>
Interact with suppliers such as Swiss Post and RR Donnelly which process documents for Experian.</li><li>
Create/manage Service Requests.</li></ul>
d) Application of Processes, Standards and Measures<ul><li>
Maintain Experian Service Management documentation and change standards, following the prescribed software development life cycle.</li><li>
Provide service meeting Service Level Agreements for incident, problem, and change management.</li><li>
Adhere to information security and audit requirements.</li></ul>
The role is intended to function as a Senior role, with responsibilities including:<ul><li>
End‑to‑end accountability of the Oracle Imaging platform and related integrations</li><li>
Designing and leading complex workflow, imaging, and document management solutions</li><li>
Supporting enterprise‑scale availability, security, audit, and compliance needs</li><li>
Independently troubleshooting production issues and driving root‑cause resolution</li><li>
Partnering with HR, Finance, and IT stakeholders to guide solution design and platform strategy</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
Qualifications<ul><li>
Education: Bachelor's degree, preferably IT-related. Must have:</li><li>
Weblogic Adminstration</li><li>
Fusion Middleware Adminstration</li><li>
BPEL/BPM coding</li><li>
Proficient in Java and PL/SQL programming languages</li><li>
Unix/Linux administration and shell scripting Good to have:</li><li>
Advanced Windows Server Environment Knowledge</li><li>
Working knowledge of Active Directory</li><li>
Administration of MS SQL Server</li><li>
Advaced SQL query and scripting knowledge</li><li>
Visual Basic programming</li><li>
ASP.NET development</li><li>
Windows scripting (DOS Batch, Windows Powershell) Experience:
</li><li>10+ years of progressive IT professional experience</li><li>
6+ years experience with Fusion Middleware &bull; Experience providing customer support</li><li>
Experience in managing a small remote team (3-5 employees)</li><li>
Experience of working with international teams, predominantly UK, US, CR, IN &amp; MY.</li></ul> 
 
<div>Additional Information 
</div> 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together 
this is a #hybrid role and you will report to Service Manager<div></div>
Experian Careers - Creating a better tomorrow together</div>

Senior Consultant - Oracle Imaging

<div>We are looking for a Relationship Manager with experience in building, retaining, and expanding long-term strategic client relationships. You will guide clients through the assessment, purchase, and implementation of Experian solutions, aligning our offerings with their business and technical goals. You will exceed sales performance targets while collaborating with our teams to deliver value and outcomes for our clients.
As a primary contact for a defined portfolio of strategic accounts, you will manage daily client interactions, coordinate support, and ensure seamless execution of contracted services. You will focus on guiding growth through multi-year renewals, upselling, and cross-selling within the financial services and related sectors. Reporting to the Vice President, Preferred Midwest Region, you will also engage with Experian North America's senior leadership to support mission-critical plans and deliver measurable success.<ul><li>
Management of existing customer relationships to increase adoption, use and growth of Experian's product's and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important)</li><li>
Daily supporting of client's strategic plans to ensure execution of relevant Experian-supported projects and being the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investment</li><li>
Educate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data-driven recommendations. Partner with a team of subject matter experts, including sales consultants / engineers.</li><li>
Communication with clients is frequent - includes weekly/monthly/quarterly status calls (virtual) with and travel to client locations</li><li>
Together with Client Executive partner:<ul><li>
Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities</li><li>
Manage sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting</li><li>
Negotiate complex client contracts for both standard and custom Experian products and services</li><li>
Define and own strategic account plans to unlock investments focused on client's evolving goals</li><li>
Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans</li><li>
Collaborate with internal and external partners to structure operational and strategic plans</li></ul></li><li>
Partnering with team members, including Consulting and Client Support Teams, collaborate to ensure scoping, pricing, contracting, execution and support of both standard and custom projects</li><li>
Work with Client Support Teams, Product Management and Marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across portfolio</li><li>
Work with wide range of internal groups - Operations, Legal, Compliance and Finance</li><li>
Develop relationships through communication with external and company partners</li><li>
Create compelling presentations referencing relevant market trends, best practices and case studies</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
<ul><li>BS/BA or equivalent experience</li><li>
Experience reaching and exceeding goals</li><li>
5+ years sales or relationship management experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships</li><li>
Fluency in data, software and financial services solutions</li><li>
Demonstrated knowledge of data and analytics ecosystem</li><li>
Forge relationships with decision makers, senior executives across departments</li><li>
Present industry-specific customer insights to clients through quarterly business reviews and executive briefings</li><li>
Use customer service skills to grow and cultivating client relationships</li><li>
Ability to travel</li></ul> 
 
<div>Additional Information 
</div> 
Benefits/Perks:<ul><li>
Great compensation package and bonus plan</li><li>
Core benefits including full medical, dental, vision, and matching 401K</li><li>
Fully remote environment</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li></ul>
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote</div>

Relationship Manager - Financial Services (Remote)

<div>Product Manager, Data (Credit &amp; Alternative Data Strategy)
Join Experian's Product organization and shape the data that powers smarter decisions across the credit lifecycle. You'll lead the strategy and commercialization of data assets that fuel credit risk, decisioning, identity, and financial services solutions used by lenders worldwide. Your work will directly influence how new data becomes scalable products that inform insight, innovation, and growth.
You will work remote, or hybrid based on your proximity to an Experian office.
What you'll do:<ul><li>
Define and lead the strategy for evaluating, acquiring, and expanding data assets that power Experian's products across acquisition, underwriting, account management, and collections</li><li>
Partner with Data Science, Engineering, and Analytics to transform raw data into high‑value, scalable data products used in models, scores, and decisioning solutions</li><li>
Build a long‑term data roadmap with care for Experian's product portfolio and growth strategy</li><li>
Guide commercialization by allowing product teams to create data‑driven solutions to market</li><li>
Identify new opportunities through market, and competitive insights across lending and financial services</li><li>
Collaborate across credit risk, fraud, identity, and decisioning teams to ensure data supports diverse use cases and customer segments</li><li>
Ensure data products are scalable, governed, compliant, and bring measurable commercial impact</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
Qualifications:<ul><li>
Experience working with large-scale data assets, data platforms, or data-driven products within financial services, FinTech, or analytics organizations.</li><li>
Experience partnering with data science teams to develop attributes, models, or analytics products.</li><li>
Demonstrated experience defining product strategy and building roadmaps for data or analytics products that support multiple downstream use cases. Experience with data governance, data quality management, and regulatory considerations related to financial data.</li><li>
Bachelor's degree required; advanced degree in data science, analytics, finance, or related field.</li><li>
8+ years of experience in product management, data product management, or analytics product strategy.</li><li>
Experience building business cases, evaluating investment opportunities, and increasing revenue from data-enabled products.</li><li>
Experience with credit bureau data, credit risk analytics, financial data ecosystems, or decisioning platforms.</li></ul> 
 
<div>Additional Information 
</div> 
Benefits/Perks:<ul><li>
Great compensation package and bonus plan</li><li>
Core benefits including medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remote, hybrid or in-office</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li><li>
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html</li></ul>
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote</div>

Product Manager Lead, Data (Credit & Alternative Data Strategy) - Remote

<div>The Automotive Account Executive role is pivotal in driving sales and building relationships with OEM and Agency clients. You will lead the business strategy, define the sales plan, and lead all OEM departmental buying decisions. You will be the clients' trusted consultant who understands their challenges and tailors a suite of solutions to exceed their objectives. You will foster existing relationships, build new ones with senior-level OEM and Agency partners and drive significant impact within the automotive industry<ul><li>
Engage with OEM and Agency clients to understand their needs and provide tailored data solutions.</li><li>
Generate business plans for each client that outline untapped opportunities, new revenue streams, and partnerships.</li><li>
Develop and implement sales strategies that target large enterprise clients, focusing on data solutions that drive results.</li><li>
Navigate the complex OEM ecosystem to build relationships with decision-makers across the OEM/Agency landscape.</li><li>
Exceed sales goals each year by putting Experian Automotive products and solutions at the forefront of OEM clients.</li><li>
Maintain an understanding of trends and developments in the automotive ecosystem and how to best leverage these insights to win more share of data and services budgets at OEM/Agency clients.</li><li>
Collaborate with teams to create large-scale sponsorships and optimize existing products.</li><li>
You will report to the Senior Director - OEM Solutions</li></ul> 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
<ul><li>Bachelor's Degree or relevant work experience</li><li>
5+ years of sales experience calling on OEMs and their agencies.</li><li>
Experience building relationships and negotiating contracts with Original Equipment Manufacturers (OEMs) and advertising agencies.</li><li>
Experience selling data solutions to large enterprises, managing complex sales cycles and closing high-value deals.</li><li>
Experience developing strategic sales plans that align with client objectives and increase revenue.</li><li>
Experience working with cross-functional teams, including marketing, product development, and customer service</li><li>
Willingness to travel to visit clients for performance reviews, quarterly business reviews, product meetings</li></ul> 
 
<div>Additional Information 
</div> 
Benefits/Perks:<ul><li>
Great compensation package including uncapped commission</li><li>
Core benefits including medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remote, hybrid or in-office</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li><li>
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html</li></ul>
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote</div>

Automotive Account Executive - OEM Sales (Remote)

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
You will manage complex operational and technical incidents within a SaaS production environment, including high-severity, customer affecting events requiring rapid coordination and structured response.<ul><li>
Lead the end-to-end incident lifecycle, including incident intake, severity assessment, escalation, bridge communication facilitation, resolution coordination</li><li>
Partner communication, and post-incident follow-up.</li><li>
Lead specialty projects to enhance the effectiveness of the Incident Response process as it pertains to internal stakeholders and external clients.</li></ul> 

Qualifications 
<ul><li>
5+ years' experience operating in or supporting healthcare technology or other regulated environments</li><li>
5+ years' experience working knowledge of incident, monitoring, and service management tools (e.g., ServiceNow, Jira, xMatters, Splunk, VMWare, Citrix, SolarWinds, Dynatrace, or similar)</li><li>
5+ years' experience managing direct reports within an Engineering or Technical environment</li><li>
5+ years' experience creating/managing, and deploying communications to external clients using a managed platform (ServiceNow, Atlassian, Salesforce, or similar).</li><li>
Engage and own handling of Incidents and process decision-making and then update the following group types:<ul><li>
Executive and senior leadership</li><li>
Engineering and operations teams</li><li>
Client-facing teams and external customers during active incidents</li><li>
Clients and third-party dependent vendors</li></ul></li><li>
Experience facilitating or contributing to root cause analysis (RCA), post-incident reviews, and after-action reports, ensuring corrective actions are clearly defined, tracked, and implemented to reduce recurrence.</li><li>
Commitment to continuous improvement of incident processes, documentation quality, response efficiency, and service reliability.</li><li>
Promote agreement, accountability, and shared understanding during and after incidents.</li></ul> 

Additional Information 
Benefits/Perks:<ul><li>
Great compensation package and bonus plan</li><li>
Core benefits including medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remote, hybrid or in-office</li><li>
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li><li>
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html</li></ul>
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</div>

Incident Manager, Healthcare (Remote)

<div>You'll be primarily responsible for accurately processing and categorizing our customers' correspondence.<ul><li>
You will be #LI-hybrid based in Hyderabad and reporting to Supervisor</li><li>
Your keen eye for detail will help you identify and verify essential documents.</li><li>
As a team member, you'll adhere to our established procedures, guidelines, and regulations, ensuring compliance with all relevant laws and policies.</li></ul>
Your training and the initial period of employment will be remote. While you will initially work from home, please anticipate that this role may transition back to our Hyderabad GIC office 
 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com 
 
<div>Experience and Skills</div> 
Ideal candidate with 1 year of experience in a back-office role and has completed a high school education.<ul><li>
A high level of proficiency in English, both written and verbal, is critical for this position.</li><li>
We appreciate candidates who showcase attention to detail, the ability to juggle multiple tasks, and advanced organizational abilities.</li><li>
Moreover, we're seeking someone with a strong analytical mindset and problem-solving capabilities.</li><li>
Proficiency with computers and internet technologies is key, as well as the capacity to make quick, accurate decisions.</li><li>
Exceptional short-term visual memory will be advantageous.</li></ul> 
 
<div>Additional Information 
</div> 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Global Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. 
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. 
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. 
Experian Careers - Creating a better tomorrow together 
Experian Careers - Creating a better tomorrow together</div>

Customer Support II (Non - Voice Process)

Join Experian and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.