Urwah Admin

eyewa

Customer care: Customer Oriented Answering customer inquiries on product information and order status across multiple channels like: Phone / Whats app / Social media / Email etc. Assist customers in their purchases Place outbound calls to customers for order follow up and customer surveys Liaising with logistics partners and couriers for customer deliveries and supply pickups Operations: The customer care specialist will be required to assist in operations from time to time, which would include: order packing, inventory management, management of supplier deliveries, management of customer deliveries Qualifications &#9679; Ambitious, hardworking and self driven &#9679; Native Arabic speaker and English fluency is mandatory &#9679; Ability to learn quickly &#9679; Good knowledge of Excel Customer oriented &#9679; Team player &#9679; Experience: 1-3 years in a customer facing role strongly preferred &#9679; Previous e-commerce/ operations/ eyewear experience is a plusPREFERENCE WILL BE GIVEN TO BAHRAINI NATIONALSJob Type: Full-timePay: From BD450.000 per month

Arabic Customer Service Specialist

We are hiring for Optometrists for the Qatar region of our stores. This role will own all responsibilities relating to the treatment and care of eyewa customers.You will be responsible for:Patient Care and Eye Examinations:<ul><li>Sterilizing and maintaining the cleanliness of the treatment room at all times.</li><li>Making sure the machinery and treatment room is adequately stocked, is regularly maintained and protected from damage and unauthorized use.</li><li>Performing eye examinations in the most efficient manner in order to satisfy the customer and ensure they receive the best eye care possible based on their particular case.</li><li>Making customers feel welcomed and comfortable by explaining the examination procedures clearly.</li><li>Taking a detailed medical history of the customer to better understand and investigate their condition.</li><li>Conduct thorough preliminary tests by visual observation and assessment of the eye, binocular assessment and the assessment of the optical nerve supply / pupillary reaction.</li><li>Utilizing the latest refraction techniques, with instruments such as an autorefractor and a refractometer, to assess the patient's vision.</li><li>When machines are not available, using retinoscopes or trial lenses to assess a patient's vision.</li><li>Using the results of the complete assessment to provide a medical diagnosis for the patient case.</li><li>Providing the patient with information about their diagnoses, what to expect, and what visual aids or treatments they will need to manage their diagnoses.</li><li>Recommending visual aids to the patient based on their specific needs, taking into consideration their age, needs, lifestyle etc.</li><li>Following the patient's detailed assessment, prescribing a treatment prescription and scheduling a follow-up visit.</li><li>Providing customers with appropriate education about prescription / treatments they are receiving and the precautions they need to take when using them.</li></ul>Sales and Store Operations:<ul><li>Increasing store profitability by converting assessment customers into sales</li><li>Supporting sales advisors and customers with any medical or technical questions related to any eyewa products.</li><li>Combining your medical knowledge and sales techniques to convert floor customers into sales</li></ul>You will be:<ul><li>A knowledge powerhouse that shares knowledge freely to the rest of the team.</li><li>An optometrist who prioritizes patient and customer care.</li><li>A person who listens attentively and makes customers feel at ease.</li><li>Understanding of different cultures and adapting to situations in accordance with them.</li><li>A customer champion who leads the customer experience in the store and puts the customer first.</li><li>Increasing sales and achieving targets without impacting the customer experience.</li></ul>You will have:<ul><li>Ideally 1 - 3 years&rsquo; of experience as an Optometrist in a retail environment.</li><li>Bachelor's degree in Optometry as well as being fully licensed by the local governing authority</li><li>In depth knowledge of industry standards of customer service principles and customer relationship management.</li><li>Experience in using advanced techniques to assess and diagnose customer vision problems</li><li>Experience in using advance machines and manual equipment</li></ul>Job Type: Full-time

ARABIC SPEAKING OPTOMETRIST - Immediate joining

Customer Service: &#9679; Greet the customers and assist them in selecting the right product. &#9679; Convert the window shoppers to ultimate buyers. &#9679; Serve Customers with the highest standards and follow the company guideline of selling &#9679; Must be updated about the various brands of the company for suggestive selling to the customers Grooming / Attitude / Knowledge: &#9679; Must be presentable and well-groomed at all the times &#9679; Must possess up to date product knowledge and ensure minimal stock loss. Merchandise: &#9679; Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms &#9679; Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. &#9679; Record the inventory inward / outward and maintain the report of the same Process : &#9679; Handle the POS (Point of Sale) / Billing Counter efficiently &#9679; Tally money in the cash till during the beginning / end of the shifts &#9679; Issue receipts / refunds / change to the customers correctly &#9679; Process the payments by cash / credit cards / vouchers / automatic debits &#9679; Ensure awareness and vigilance at all times of security in the store without any negligence &#9679; Must be flexible to work for varied shifts and overtime as per the business requirement &#9679; Adhere to SOP &amp; Loss Prevention Policies &#9679; Maintain confidentiality of the sales figures to the outside partyKey skills &#9679; Fresher / Retail sales or customer service experience of 1 - 2 years &#9679; High school diploma or general education degree required &#9679; Excellent communication skills &#9679; Maintain a Positive attitude and focus on customer satisfaction in a fast paced environment &#9679; High attention to detail &#9679; Demonstrated selling skillsJob Type: Full-timePay: KD300.000 - KD350.000 per month

Retail Sales Advisors - Arabic Speaking Ladies Immediate Joiners (Hawally)

Join eyewa and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Arabic Customer Service Specialist

ARABIC SPEAKING OPTOMETRIST - Immediate joining

Retail Sales Advisors - Arabic Speaking Ladies Immediate Joiners (Hawally)

Arabic Customer Service Specialist