Qureos Mentor

Facilitative Employment Services (Private) LIMITED

Key Responsibilities:<ul><li>Oversee day-to-day BPO operations to ensure smooth workflow and adherence to client requirements.</li><li>Manage a team of Supervisors, Team Leads, and Agents to meet performance metrics (KPIs, SLAs, Quality, Productivity).</li><li>Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.</li><li>Monitor performance reports and conduct regular reviews to identify gaps and implement corrective actions.</li><li>Collaborate with clients and internal departments to ensure project deliverables are met on time.</li><li>Train, mentor, and motivate teams to achieve individual and organizational goals.</li><li>Ensure compliance with company policies, data security standards, and regulatory requirements.</li><li>Handle escalations effectively and maintain strong client relationships.</li><li>Prepare and present weekly/monthly operational reports to senior management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>5+ years of experience in BPO operations management, with at least 2 years in a leadership role.</li><li>Strong understanding of call center operations, workforce management, and performance metrics.</li><li>Excellent leadership, problem-solving, and decision-making skills.</li><li>Strong communication and client management abilities.</li><li>Proficiency in MS Office and CRM/Contact Center tools.</li><li>Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Operations Manager - BPO

Designation: Team Lead BA Reports to: General ManagerDepartment: Sales BA Job Location: IslamabadJob PurposeThe ideal candidate will be responsible for revenue generation, strategic businessgrowth, and customer engagement. They will work closely with internal teams and externalstakeholders to drive sales, manage pre-sales efforts, and oversee end-to-end businessautomation solutions.S. No. Responsibility / Task(s)1. Lead the BA business growth strategy and revenue generation across all regions.Develop and implement sales strategies, ensuring yearly target achievement.2. Engage with principals/vendors to enhance product offerings and manage partnerships.Identify new business opportunities and market trends in BA solutions.3. Develop&amp;amp; support sales, pricing, BOQs, and commercial proposals in response toRFQs. Monitor the sales pipeline, ensuring lead conversion and customer acquisition.4. Act as the primary point of contact (POC) for all BA business-related customerengagements. Establish and maintain strong relationships with corporate clients andpartners.5. Work closely with key customers in education, commercial buildings, healthcare, andindustrial sectors. Lead pre-sales and sales efforts, ensuring seamless solutiondelivery.6. Support pre-sales activities including product presentations, demos, and proof ofconcept (PoC).7. Collaborate with technical teams to bundle software and hardware solutions for higherdeal value. Work with the IT and solutions team to ensure seamless integration of BAsolutions.8. Collaborate with project team to Oversee project implementation and ensure timelyexecution. Align BA business operations with supply chain, finance, and technicalteams for seamless workflow. Develop reports on sales performance, financials, andmarket trends.9. Strong sales and business development acumen in Business Automation (ACS, HRMS,Visitor Management, etc.). Expertise in RFQ responses, BOQ creation, and proposalmanagement. Excellent customer engagement and stakeholder management skills.10. Ability to manage sales pipelines and revenue forecasts. Strong negotiation andcontract management skills. Experience in leading cross-functional teams and aligningbusiness strategies.11. Any other duty (ies) assigned by the management.S. No Qualification1 Academic Bachelors or Master&rsquo;s degree in Business, IT, or Engineering.Job Description2 Professional Proven experience in BA Sales, Pre-Sales, or Solution Selling. Priorexperience in enterprise software, automation solutions, or IT sales ispreferred.Experience: 5- 7 YearsJob Type: Full-timePay: Rs200,000.00 - Rs230,000.00 per monthWork Location: In person

Lead Business Automation

Title of Position: Electrical &amp; Instrument TechnicianPosition Report to Head of Department &ndash; Electrical, Electrical Shift InchargePosition Based in (City) Gwadar cityAbout the Role:1 Ensure smooth operations &amp;amp; running as per plant SOPS.2 trouble shooting, installation, maintenance, and repair of electrical &amp;amp; instrument equipment.3 worked on communication, lighting, and control systems in factories.4 Follow Plant SOPs &amp;amp; HSE policy5 Look after plant in all perspectives.6 work order receiving &amp;amp; to do respective jobs7 Carryout overhaul, repairs and maintenance of electrical equipment installation and services in an effective manner to keep this equipment in perfect running condition8 Execute plan preventive maintenance.9 Execute planned preventive maintenance activities on all electrical equipment/services as per defined procedures to prevent frequent breakdowns and increasing their life10 Inspect and observe assigned equipment/services to minimize breakdown and to meet user's needs11 generators look afterQualification &amp; Experience Desired:E &amp; I Diploma Holder. Relevant experience in chemical process plantQualification:Academic: E &amp; I Diploma Holder (experienced)Area of Specialty E &amp; INumber of Years 5-20 YEARS6. Core skills essential to meet job expectations (please use separate sheet if required)Well versed in Chemical Plants operations and ensuring optimal operational parameters.8. Gross Monthly Salary PKR 80,000-105,000/=9. Fringe Benefits Available:Group Life insurance, Health Insurance, Annual Variable Pay based on company profitability, Residence at plant / Gwadar City company guest house, Food at Company Guest House, Compensatory Leaves for shifts, Government Social Security paid for by company, Permanent employment.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Electrical and Instrument Technician

Title of Position: Electrical &amp; Instrumentation EngineerPosition Report to Head of Department - ElectricalPosition Supervises Assistants for Electrical systems, DCS, Instrumentation, generator and PowerhousePosition Based in (City) Gwadar cityAbout the Role:1 Ensure smooth operations &amp;amp; running as per plant SOPS.2 trouble shooting, installation, maintenance, and repair of electrical &amp;amp; instrumentation equipment.3 communication, lighting, and control systems in factories.4 Follow Plant SOPs &amp;amp; HSE policy6 Preventive, predictive &amp;amp; critical inventory maintenance.5. Qualification &amp; Experience DesiredBE Electrical, B Tech or Experienced Candidates (from reputable organization) E &amp;amp;I, DCS EXPERIENCEDAcademic: BE ELECTRICAL/INSTRUMENT &amp;amp; BTECH/DAE.Area of Specialty E&amp; I Generators, MV, LV, DCS.Number of Years Min 5 YEARS6. Core skills essential to meet job expectations (please use separate sheet if required)Well versed in electrical works MV, LV, MCC, DCS, VFD, GENERATORS, SYNCHRONIZING (Preferably SUPCON DCS system),9. Fringe Benefits AvailableGroup Life insurance, Health Insurance, Annual Variable Pay based on company profitability, Residence at plant / Gwadar City company guest house, Food at Company Guest House, Compensatory Leaves for shifts, Government Social Security paid for by company, Permanent employment.Job Type: Full-timePay: Rs110,000.00 - Rs150,000.00 per monthWork Location: In person

Electrical and Instrument Engineer

Join Facilitative Employment Services (Private) LIMITED and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Facilitative Employment Services (Private) LIMITED

ABOUT_COMPANY

Operations Manager - BPO

Lead Business Automation

Electrical and Instrument Technician

Electrical and Instrument Engineer