Urwah Admin

FAENA

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 THE FAENA CULTURE
 
 
 
 The
 
 FAENA
 
 Movement is one of culture, art and community. The
 
 FAENA
 
 Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the
 
 FAENA
 
 Culture.
 
 
 
 Job Overview
 
 
 
 The Guest Experience Agent represents the hotel throughout all stages of the guest&rsquo;s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintain complete knowledge of:
 </li>
 <li>
 All Resort guest.
 </li>
 <li>
 Scheduled daily activities.
 </li>
 <li>
 In-house groups.
 </li>
 <li>
 Resort extension numbers.
 </li>
 <li>
 Beeper number/radios carried by resort personnel.
 </li>
 <li>
 All special requests (DND, screen calls, NRG, etc.)
 </li>
 <li>
 Hours of operation of each outlet.
 </li>
 <li>
 Features and services provided by the resort.
 </li>
 <li>
 Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.
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 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
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 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 <li>
 Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.
 </li>
 <li>
 Must have excellent interpersonal and sales-related skills.
 </li>
 <li>
 Must have exceptional organizational skills.
 </li>
 <li>
 Must be able to handle multiple tasks and projects daily.
 </li>
 <li>
 Must be able to accurately type at least 50 words per minute.
 </li>
 <li>
 Must be able to work independently with little or no supervision.
 </li>
 <li>
 Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
 </li>
 <li>
 Accept, record and deliver wake-up calls.
 </li>
 <li>
 Provide callers with accurate information on resort facilities and services.
 </li>
 <li>
 Accept and process all guest requests for:
 </li>
 <li>
 Screening calls.
 </li>
 <li>
 Do not disturb.
 </li>
 <li>
 Call forwarding.
 </li>
 <li>
 Conference calls.
 </li>
 <li>
 Non-registered guest.
 </li>
 <li>
 Dedicated phone &amp; fax lines.
 </li>
 <li>
 Monitor telephone system problems and maintain log of such.
 </li>
 <li>
 Assist in emergency situations as central communication center for resort.
 
 
 </li>
 </ul>
 
 Physical Abilities
 
 
 
 <ul>
 <li>
 Ability to lift up to 25 pounds
 </li>
 <li>
 Ability to move safely in uneven terrain or in confined spaces.
 </li>
 <li>
 Ability to see and respond to dangerous situations.
 </li>
 <li>
 Ability to remain in stationary position for 8 hours or more.
 </li>
 <li>
 Satisfactorily communicate with guests, management and co-workers to their understanding
 
 
 </li>
 </ul>
 This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.
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Front Desk Agent (Guest Experience Agent) Full-Time

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 Company Description
 
 
 
 The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
 
 
 Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
 
 
 
 Job Description
 
 
 
 Living Room is a glamorous, night-only venue with outdoor space, serving bespoke and signature cocktails, crave-worthy small plates, and an eclectic wine list. Evenings come alive with nightly curated live music, artfully designed to enchant and inspire. The Living Room Server Assistant supports the service team by maintaining the flow of the Living room, anticipating guest needs, and ensuring that each table receives seamless and attentive service. This role is fast-paced, guest-focused, and team-oriented, requiring a strong sense of awareness and a polished presence. Server Assistants help uphold the Living Room standard by executing behind-the-scenes service that enhances the overall guest experience.
 
 
 This full-time position has an hourly rate of $18.00 plus tips.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Assist servers by delivering food and beverages in a timely and accurate manner
 </li>
 <li>
 Refill water glasses and beverages without being prompted
 </li>
 <li>
 Clear plates, glassware, and silverware efficiently and discreetly
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 <li>
 Ensure tables remain clean and organized throughout service
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 <li>
 Reset tables promptly following guest departure
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 <li>
 Keep service stations and side work areas fully stocked and clean
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 <li>
 Maintain floor cleanliness and respond immediately to any spills or hazards
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 <li>
 Monitor guest cues and assist servers with any special requests
 </li>
 <li>
 Communicate clearly with servers, runners, hosts, and kitchen team
 </li>
 <li>
 Attend pre-shift meetings and stay informed of menu updates and specials
 </li>
 <li>
 Support the opening and closing duties of the service team
 </li>
 <li>
 Uphold Faena standards in appearance, demeanor, and service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ year of experience in a high-end or high-volume dining environment preferred
 </li>
 <li>
 Strong work ethic and attention to detail
 </li>
 <li>
 Ability to follow directions and anticipate team needs
 </li>
 <li>
 Friendly and composed under pressure
 </li>
 <li>
 Food Handler Certification required or obtainable prior to start
 </li>
 <li>
 Bilingual in Spanish a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fast, efficient, and quiet movement
 </li>
 <li>
 Clear communicator and dependable teammate
 </li>
 <li>
 Ability to multitask and maintain focus in a dynamic environment
 </li>
 <li>
 Commitment to upholding luxury service standards
 
 
 </li>
 </ul>
 PHYSICAL DEMANDS AND WORK ENVIRONMENT
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas
 </li>
 <li>
 Ability to move safely in uneven terrain or in confined spaces
 </li>
 <li>
 Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
 </li>
 <li>
 Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
 
 
 </li>
 </ul>
 Additional Information
 
 
 All your information will be kept confidential according to EEO guidelines.
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Living Room Server Assistant

Join FAENA and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FAENA

About Company

Front Desk Agent (Guest Experience Agent) Full-Time

Living Room Server Assistant