Qureos Mentor

Faena

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Guest Experience Manager who will be the custodian of our guest journey&mdash;shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience. This role brings the brand to life through visible leadership, intuitive service, and storytelling, ensuring each guest interaction reflects FAENA&rsquo;s distinct culture, creativity, and sense of place. By anticipating needs, resolving challenges with grace, and inspiring teams to deliver beyond expectation, the Guest Experience Manager transforms stays into unforgettable moments that drive loyalty, reputation, and return.
Key Responsibilities<ul><li>
Own and elevate the end-to-end guest journey, ensuring seamless coordination across all departments</li><li>
Champion Forbes standards, embedding service excellence and audit readiness across all guest touchpoints</li><li>
Personalize experiences for VIPs, repeat guests, and special occasions through anticipation and attention to detail</li><li>
Maintain a strong, visible presence in the lobby and public areas, engaging directly with guests during peak times</li><li>
Lead guest recognition initiatives, ensuring preferences and profiles are consistently captured and utilized</li><li>
Act as the primary escalation point for guest concerns, driving swift, empathetic, and effective service recovery</li><li>
Conduct daily walkthroughs and service observations, identifying opportunities to enhance the guest experience</li><li>
Inspire and coach front-line teams to deliver intuitive, emotionally engaging service</li><li>
Lead daily briefings focused on guest experience priorities and operational alignment</li><li>
Collaborate closely with Front Office, Concierge, Butler, Housekeeping, and Engineering teams to ensure seamless delivery</li><li>
Oversee guest feedback, analyze trends, and implement continuous improvement initiatives</li><li>
Ensure all guest-facing areas reflect brand standards in presentation, ambience, and service flow</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Maintain accurate guest profiles, reports, and documentation across all systems</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in Guest Relations, Butler Service, or Front Office leadership within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Strong understanding of luxury service standards, including Forbes or LQA frameworks</li><li>
Exceptional interpersonal and communication skills, with the ability to connect authentically with guests and teams</li><li>
Highly proactive with strong problem-solving and decision-making capabilities</li><li>
Confident in handling sensitive situations with professionalism, discretion, and empathy</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience with hotel systems such as Opera or similar platforms is an advantage</li><li>
Energetic, engaging, and service-driven with a passion for creating memorable guest experiences</li><li>
Polished presentation and a natural ability to lead by example on the floor</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Manager (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
The Quality Manager at FAENA Red Sea is responsible for overseeing the development, implementation, and continuous improvement of quality standards across all departments of the property. This role plays a key part in ensuring a consistently exceptional guest experience that reflects FAENA&rsquo;s signature of excellence and attention to detail.
Working closely with department heads and leadership, the Quality Manager supports operational teams by embedding a culture of excellence, accountability, and innovation&mdash;driving service consistency, compliance, and guest satisfaction.
Key Responsibilities
Quality Assurance &amp; Compliance<ul><li>
Design, implement, and monitor property-wide quality assurance programs, SOPs, and service standards.</li><li>
Conduct regular audits and inspections across all operational areas to ensure compliance with brand, health, safety, and regulatory standards.</li><li>
Track and report on KPIs related to guest satisfaction, service delivery, and operational consistency.</li></ul>
Guest Experience &amp; Service Excellence<ul><li>
Analyze guest feedback (e.g., TrustYou, Forbes, direct guest reviews) to identify trends and areas for improvement.</li><li>
Lead root-cause analysis of service failures and collaborate with departments on corrective actions and guest recovery plans.</li><li>
Champion a proactive guest-centric culture and partner with frontline leaders to deliver &ldquo;wow&rdquo; moments.</li></ul>
Training &amp; Development<ul><li>
Support People &amp; Culture in developing service training programs tied to guest feedback, Forbes standards, and brand pillars.</li><li>
Conduct quality-focused training sessions to reinforce standards and empower staff in delivering personalized luxury experiences.</li><li>
Coach and mentor departmental trainers and supervisors on service quality best practices.</li></ul>
Performance Monitoring &amp; Reporting<ul><li>
Maintain a centralized dashboard of quality metrics, feedback channels, and audit results.</li><li>
Present regular quality performance reviews to the leadership team, highlighting wins, risks, and areas for improvement.</li><li>
Collaborate with IT and systems teams to optimize data collection, feedback loops, and reporting processes.</li></ul>
Continuous Improvement &amp; Innovation<ul><li>
Lead cross-functional initiatives to elevate service standards and operational efficiency.</li><li>
Keep abreast of industry best practices and apply relevant innovations to enhance the FAENA guest journey.</li><li>
Facilitate brainstorming sessions and quality improvement projects with various departments.</li></ul> 
Qualifications 
<ul><li>
Proven experience (minimum 5&ndash;7 years) in Quality Management, Guest Experience, or Operational Excellence, ideally within the luxury hospitality sector.</li><li>
Strong knowledge of international service and quality standards, including LQA, Forbes, ISO, and HACCP.</li><li>
Demonstrated ability to analyze guest feedback, performance data, and audit results to drive continuous service improvement.</li><li>
Exceptional attention to detail, critical thinking, and problem-solving skills, with a focus on service consistency and operational compliance.</li><li>
Strong interpersonal and communication skills, with a collaborative leadership style that builds trust and engagement across all levels.</li><li>
Experience working with guest feedback and audit platforms (e.g., Medallia, TrustYou), and familiarity with performance measurement tools and dashboards.</li><li>
Culturally aware and emotionally intelligent, with a high degree of discretion and professionalism in guest and team interactions.</li><li>
Deep understanding of luxury service expectations, brand standards, and the delivery of personalized guest experiences.</li><li>
Ability to thrive in a high-paced, evolving environment, managing priorities while maintaining a focus on quality and excellence.</li><li>
Solid understanding of local health, safety, and compliance regulations, ensuring strict adherence to all legal and operational requirements.</li></ul></div>

Quality Manager

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression&mdash;bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience.
Key Responsibilities<ul><li>
Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations</li><li>
Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience</li><li>
Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy</li><li>
Build strong guest relationships through recognition, personalization, and preference tracking</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally</li><li>
Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams</li><li>
Support concierge services including reservations, guest information, and special requests</li><li>
Handle guest accounts, payments, and cashiering responsibilities with accuracy</li><li>
Maintain and update guest profiles using Opera and other systems</li><li>
Assist with luggage handling and airport transfers coordination when required</li><li>
Promote resort facilities, services, and experiences, identifying upselling opportunities</li><li>
Follow daily shift checklists and ensure accurate handovers between shifts</li><li>
Support operational coverage across Front Office and Butler services when required</li><li>
Ensure compliance with health, safety, and security procedures at all times</li></ul> 

Qualifications 
<ul><li>
Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort</li><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Strong understanding of luxury service standards (Forbes or similar)</li><li>
Excellent communication and interpersonal skills with a guest-first mindset</li><li>
Professional, polished, and confident in guest-facing environments</li><li>
Strong problem-solving skills with the ability to think on your feet</li><li>
Highly organized with attention to detail and accuracy</li><li>
Experience with Opera or similar hotel management systems is an advantage</li><li>
Energetic, adaptable, and able to thrive in a fast-paced environment</li><li>
Discreet, trustworthy, and able to handle sensitive guest information</li><li>
Passion for hospitality and creating exceptional guest experiences</li><li>
Must speak fluent English and Arabic</li></ul></div>

Guest Experience Agent (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for an Account Director &ndash; Government who will be responsible for building and managing strategic relationships across government entities, diplomatic circles, state-owned enterprises, and key national institutions within the Kingdom of Saudi Arabia and the wider GCC. This role is instrumental in positioning FAENA The Red Sea as the destination of choice for official delegations, executive retreats, and high-profile gatherings. Acting as a senior commercial ambassador, the role drives revenue across accommodation, wellness, dining, and events, while ensuring every engagement reflects the distinct creativity, discretion, and elevated service synonymous with the Faena brand.
Key Responsibilities<ul><li>
Develop and execute a targeted sales strategy focused on government ministries, embassies, and state-owned entities</li><li>
Build and maintain trusted relationships with senior decision-makers and key stakeholders across KSA and GCC markets</li><li>
Identify and secure opportunities for official delegations, executive retreats, diplomatic stays, and large-scale events</li><li>
Manage a portfolio of high-value accounts with clear revenue targets and performance goals</li><li>
Lead negotiations for commercial agreements, partnerships, and long-term contracts</li><li>
Coordinate tailored site inspections, presentations, and curated experiences for prospective clients</li><li>
Collaborate closely with Events, Operations, and Revenue teams to ensure seamless delivery of all engagements</li><li>
Partner with internal stakeholders to uphold privacy standards and ensure readiness for high-profile guests</li><li>
Monitor market trends, government calendars, and key events to proactively drive demand</li><li>
Maintain accurate account plans, sales pipelines, and reporting within CRM systems</li><li>
Represent the brand at industry events, networking engagements, and strategic forums</li><li>
Uphold the highest standards of discretion, professionalism, and brand representation</li></ul> 

Qualifications 
<ul><li>
Minimum 5+ years&rsquo; experience in luxury hospitality sales, government relations, or high-level account management within KSA or GCC</li><li>
Strong existing network within government entities and institutional organizations is highly preferred</li><li>
Experience in ultra-luxury hospitality or similarly high-end service environments is advantageous</li><li>
Deep understanding of Saudi business culture, protocol, and relationship-driven sales</li><li>
Proven track record in securing and managing high-value accounts</li><li>
Exceptional communication, influencing, and stakeholder management skills</li><li>
High level of discretion, professionalism, and cultural intelligence</li><li>
Strong commercial acumen with advanced negotiation skills</li><li>
Fluency in English and Arabic is essential</li><li>
Proficiency in Microsoft Office, CRM platforms, and commercial systems</li></ul></div>

Account Director - Government (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a Spa Assistant Manager to support the Recreation &amp; Spa Manager and the Director of Spa &amp; Wellness in delivering an exceptional, world-class wellness experience at Faena The Red Sea. This role plays a key part in overseeing daily spa operations, leading and developing the team, and ensuring that high-quality, professional spa treatments are consistently delivered in a relaxing, compliant, and commercially successful environment. The Spa Assistant Manager leads by example, steps in for management when required, and actively contributes to guest satisfaction, operational excellence, and revenue growth.
Key Responsibilities<ul><li>
Support the Recreation &amp; Spa Manager and Director of Spa &amp; Wellness in the daily management of the Spa and Wellness operation.</li><li>
Ensure consistently high standards of professional spa treatments in line with 5-star Forbes luxury and Faena service standards.</li><li>
Lead with a hands-on management approach, motivating, coaching, and supervising spa therapists and spa reception team members.</li><li>
Oversee daily spa operations including opening and closing procedures, cleanliness, equipment maintenance, and adherence to Conduct Operating Procedures (COPs).</li><li>
Recruit, train, schedule, evaluate, and support the development of spa team members.</li><li>
Ensure an exceptional guest experience by overseeing reservations, check-in and check-out processes, and personalized service delivery.</li><li>
Handle guest inquiries and complaints with discretion, professionalism, and a solution-oriented mindset.</li><li>
Step in for the Recreations &amp; Spa Manager when required, ensuring continuity of leadership and service standards.</li><li>
Drive spa revenue through effective promotion, upselling of treatments, packages, and retail products.</li><li>
Monitor sales performance, support marketing initiatives, and contribute to revenue growth strategies.</li><li>
Manage inventory, stock control, and cost-effective use of spa supplies and products.</li><li>
Assist with budgeting, financial tracking, and preparation of operational and performance reports.</li><li>
Ensure full compliance with health, safety, hygiene, HACCP, SMS, and company policies.</li><li>
Conduct and support regular Public Health and operational inspections.</li><li>
Maintain full knowledge of spa services, wellness offerings, and facilities to provide expert recommendations.</li><li>
Maintain accurate guest profiles and treatment preferences, ensuring personalization and continuity of service.</li><li>
Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and presentation.</li><li>
Provide spa treatments when required to support operational needs.</li><li>
Support continuous training, development, and engagement of the spa team.</li><li>
Perform additional duties as assigned to support the success of the Spa and Wellness operation.</li></ul> 
Qualifications 
<ul><li>
Minimum 6 years&rsquo; experience in a luxury spa, wellness, or hospitality environment.</li><li>
At least 3 years&rsquo; experience in a supervisory or assistant management role.</li><li>
Proven knowledge of spa treatments, wellness operations, and luxury guest service standards.</li><li>
Strong leadership, communication, and problem-solving skills.</li><li>
Experience in training, coaching, and motivating spa teams.</li><li>
Confident in driving revenue through service promotion and upselling.</li><li>
Competent with spa management systems and basic computer applications; Book4Time experience is an advantage.</li><li>
Professional, service-driven, and hands-on leadership style with strong attention to detail.</li><li>
Solid understanding of health, safety, hygiene, and compliance standards within spa operations.</li></ul></div>

Spa Assistant Manager

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
At FAENA The Red Sea, people are at the heart of everything we create. As a People &amp; Culture Coordinator, you play a pivotal role in shaping meaningful colleague experiences across the entire lifecycle&mdash;from the first interaction to ongoing engagement. Supporting the People &amp; Culture team, this role ensures seamless administration, thoughtful coordination, and a human-centered approach to every process. Blending precision with warmth, you help bring the FAENA philosophy to life&mdash;fostering a workplace culture that is as inspiring, connected, and exceptional as the guest experiences we deliver.
Key Responsibilities<ul><li>
Support daily People &amp; Culture operations, ensuring all administrative processes are accurate, timely, and confidential</li><li>
Coordinate onboarding processes, creating a seamless and welcoming experience for new colleagues</li><li>
Prepare employment documentation including offers, contracts, letters, and certificates in line with policies</li><li>
Maintain organized and up-to-date colleague records and HR systems with strict attention to data integrity</li><li>
Assist with recruitment coordination including interview scheduling, assessments, and candidate communication</li><li>
Support employee engagement initiatives, events, and programs that reflect FAENA&rsquo;s culture and values</li><li>
Assist with training sessions, track attendance, and support learning and development activities</li><li>
Liaise with Government Relations to ensure visa, Iqama, and compliance documentation is accurate and complete</li><li>
Monitor attendance, leave, and overtime records, supporting payroll preparation</li><li>
Assist in preparing monthly reports, HR metrics, and dashboards for leadership review</li><li>
Support colleague housing and logistics coordination in partnership with relevant teams</li><li>
Prepare and manage internal communications including announcements and newsletters</li><li>
Assist with exit processes and end-of-service procedures in line with local labor laws</li><li>
Maintain a welcoming and professional People &amp; Culture office environment</li><li>
Uphold confidentiality, professionalism, and a high level of emotional intelligence in all colleague interactions</li></ul> 

Qualifications 
<ul><li>
1&ndash;3 years&rsquo; experience in Human Resources, People &amp; Culture, or administrative roles within hospitality or a similar environment</li><li>
Diploma or degree in Human Resources, Business Administration, or a related field preferred</li><li>
Strong organizational and multitasking skills with high attention to detail</li><li>
Excellent communication and interpersonal skills with a people-first mindset</li><li>
Ability to handle confidential information with discretion and professionalism</li><li>
Familiarity with HR systems and Microsoft Office (Excel, Word, PowerPoint)</li><li>
Understanding of Saudi labor law and HR processes is an advantage</li><li>
Proactive, adaptable, and solutions-oriented approach</li><li>
Comfortable working in a fast-paced, multicultural environment</li><li>
Passion for people, culture, and creating meaningful workplace experiences</li></ul></div>

People and Culture Coordinator (Saudi National)

<div>Company Description 
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life&mdash;through bold ideas, meaningful collaboration, and a deep sense of purpose. 
 
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter&mdash;visionary in spirit, exceptional in execution. We&rsquo;re building more than a hotel; we&rsquo;re shaping a world of beauty, wonder, and connection. If you&rsquo;re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life. 
Job Description 
We are hiring for a F&amp;B Administration Assistant at FAENA The Red Sea, where vibrant dining experiences meet precision behind the scenes, supporting the EAM F&amp;B and leadership team, this role ensures the smooth coordination of daily operations through exceptional organization, communication, and attention to detail. From managing schedules and documentation to supporting reporting and events, you play a critical role in enabling the team to deliver bold, memorable, and flawlessly executed experiences across every venue.
Key Responsibilities<ul><li>
Provide day-to-day administrative support to the Director of F&amp;B and leadership team</li><li>
Manage calendars, meetings, and departmental communications with accuracy and efficiency</li><li>
Prepare reports, presentations, and internal documentation to support operational needs</li><li>
Maintain organized filing systems, contracts, menus, and departmental records</li><li>
Coordinate meetings, take minutes, and track follow-ups on key action points</li><li>
Assist with monthly reporting, including financial and operational data consolidation</li><li>
Support payroll inputs, attendance tracking, and scheduling coordination</li><li>
Act as a liaison between F&amp;B and other departments to ensure smooth communication</li><li>
Assist with event administration, including proposals, contracts, and coordination</li><li>
Support menu updates, pricing documentation, and system uploads</li><li>
Maintain up-to-date knowledge of all F&amp;B outlets and offerings</li><li>
Provide administrative and occasional operational support during peak periods</li></ul> 

Qualifications 
<ul><li>
1&ndash;2 years&rsquo; experience in an administrative role within hospitality or a similar environment</li><li>
Diploma or degree in Hospitality, Business Administration, or a related field preferred</li><li>
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)</li><li>
Familiarity with systems such as Opera, Micros, or similar is an advantage</li><li>
Highly organized with strong multitasking and time management skills</li><li>
Excellent communication skills in English and Arabic</li><li>
Detail-oriented with a high level of accuracy and professionalism</li><li>
Strong interpersonal skills and ability to work cross-functionally</li><li>
Discreet and able to handle confidential information with integrity</li><li>
Proactive, adaptable, and solutions-driven</li><li>
Passion for hospitality and delivering exceptional guest experiences</li></ul></div>

F&B Administration Assistant (Saudi National)

Join Faena and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.