Qureos Mentor

Fair Haven Community Health Care

<div>We are seeking a Patient Access Supervisor to join our team!
Job purpose
The Patient Access Supervisor leads and manages a team of Patient Access Representatives, ensuring high performance, adherence to policies, and efficient operations in patient registration, scheduling, and insurance verification. This role is integral to maintaining exceptional patient access and service, optimizing workflows, and ensuring compliance with healthcare regulations.
Duties and responsibilities<ul><li>
Reporting to the Practice Manager, the Patient Access Supervisor is tasked with achieving Fair Haven&rsquo;s goals for patient satisfaction; enhancing access to health services and contributing to quality improvement initiatives. Typical duties include but are not limited to:
</li></ul><ul><li>Daily supervision of front desk staff including providing guidance, training, and support to enhance team performance.
</li><li>Manage daily operations including patient registration, scheduling, and insurance verification. Monitor/audit processes for accuracy, implement best practices, and oversee the patient communication process.</li><li>
Ensure adherence to HIPAA and other regulatory requirements while implementing policies to maintain data integrity and confidentiality.
</li><li>Monitor key performance indicators (KPIs), prepare performance reports, and implement process improvements.
</li><li>Identify training needs, develop ongoing training programs and conduct training sessions on new procedures and software updates.</li><li>
Determine operational workflows through assessments, reviews, and planning.</li><li>
Work closely with clinical and billing departments to coordinate patient care and billing.
</li><li>Collaborate with site-based leadership to enhance service delivery and patient satisfaction; ensure all staff deliver excellent customer service and culturally competent care and ensure timely response to patient inquiries and effective follow-up.</li><li>
Collaborate with leadership to address operational challenges.</li><li>
Address patient inquiries and concerns professionally. Ensure courteous, efficient service and improve access to health services. Manage patient complaints, including those requiring Spanish translation.</li><li>
Act as a &ldquo;super user&rdquo; for patient management software (Epic)</li><li>
Maintain staff schedules and facilitate monthly meetings
</li></ul>Qualifications
Associate degree and minimum of two years&rsquo; work experience in healthcare preferred; In lieu of a degree, 5 or more years of relevant experience may be substituted. Proven experience in a supervisory role within a healthcare setting is preferred. The selected candidate will have:<ul><li>
Expertise in patient management software and scheduling systems (Epic).</li><li>
Oral and written proficiency in English and Spanish required.</li><li>
Strong critical thinking and problem-solving skills.</li></ul>
Work Environment<ul><li>
Variable 8 hr. shifts between 7am-8pm, including weekends as needed</li></ul>
Direct reports
Front Desk Leads
Patient Access Representatives (Front Desk)
About Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is &ldquo;To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.&rdquo;
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay
American with Disabilities Requirement
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Patient Access Supervisor (Front Desk)

<div>We are seeking a Nurse Manager to join our Team!
The Nurse Manager is responsible for directing, organizing and supervising the work of their nursing staff, which typically includes registered nurses (RNs), licensed practical nurses (LPNs), and Medical Assistants (MAs). They also coordinate nursing efforts to ensure that effective patient care is being provided and that quality standards are met. A clinical nurse coordinator is considered a middle manager, and reports to a nursing administrator, and follow Fair Haven Community Health Care (FHCHC) policies and mission.
Typical tasks include but are not limited to:<ul><li>
Provides primary clinical operation oversight, including scheduling, billing functions and patient care; and supervision of staff consistent with department goals, personnel policies and individual job descriptions</li><li>
Demonstrates leadership and strong clinical support to department staff</li><li>
Supervises RN, LPN and medical support staff</li><li>
Develops and monitors employee performance plans; monitors and evaluates nursing and support staff activity and takes corrective action where needed</li><li>
Assists in the recruitment, development, orientation and training of nursing and clinical staff</li><li>
Serves as a clinical leader in various projects and forums</li><li>
Ensures integration of nursing services with other patient care services in the facility and ensures nursing staff patterns are implemented</li><li>
Ensures smooth and efficient processing of patients in the department; ensures established quality assurance, Joint Commission, UDS standards and infection control activities are performed according to policy</li><li>
Responsible for data collection systems, fulfilling grant requirements and reporting statistical data necessary for grant purposes</li><li>
Attends mandatory supervisory nursing meetings and occasional weekend trainings as required.</li><li>
Performs assessments and data collection in an ongoing and systemic manner, focusing on quality metrics</li><li>
Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence</li></ul>
Qualifications<ul><li>
Connecticut Registered Nurse certification required (BSN preferred), a combination of education and experience may be substituted for the degree requirement. CPR certification from the American Heart Association required. Excellent leadership skills including the ability to motivate &amp; supervise others; the ability to act discreetly and with diplomacy in relating to others, both internal and external to the organization, in personnel management and patient care services is also required.</li></ul><ul><li>
Knowledge and experience with primary care setting, including program development and quality assurance methodology; familiarity with PDSA and Lean methodology is highly preferred. A minimum 2 years of ambulatory care preferably in an FQHC setting and 1 year of supervisory experience in an ambulatory setting is required. The ideal candidate will have demonstrated ability and excellent skills to independently carry out assignments and nursing tasks; proficiency with Microsoft Word, Microsoft Excel, patient registries, and web-based tools and the use of an EHR; strong knowledge of medical terminology and relevant procedures; excellent written, electronic and oral communication skills; and strong critical thinking and problem solving skills.</li><li>
The ability to work effectively in a team environment is essential. Oral and written proficiency in English is a must.</li><li>
Bi-lingual with fluency in Spanish preferred but not required.</li></ul>
Direct reports<ul><li>
Registered Nurses, Licensed Practical Nurses and Medical Assistants</li></ul>
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is &ldquo;To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.&rdquo;
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
qSEVdZpgKR</div>

Nurse Manager

<div>Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is &ldquo;To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.&rdquo;
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose 
 
To provide high quality health care to the patients of the Fair Haven Community Health Center in the primary care setting consistent with FHCHC policies and mission. 
 
Duties and responsibilities<ul><li>
Provides primary medical care in accordance with the provider&rsquo;s medical specialty</li><li>
Develops a plan of care for each patient, including medical history, physical examination, diagnosis and appropriate treatment and/or referral, including hospitalization if necessary</li><li>
Uses all available resources in diagnosis and treatment, such as laboratory and others tests in an appropriate and cost efficient manner</li><li>
Confers with other clinicians, patient&rsquo;s families and other support staff concerning treatment and care of patients when appropriate</li><li>
Refers those cases which require specialist services, but maintains primary care responsibility to assure continuity of care</li><li>
Maintains accurate medical records within the EPIC electronic health record system and performs appropriate charting and follow up on patients</li><li>
Participates in Medical &amp; General staff meetings and appropriate clinical teams</li><li>
Participates in the Health Center&rsquo;s Performance Improvement program, in other task groups as needed, and pursues continuing education opportunities to update medical knowledge and assure quality patient care</li><li>
Performs other necessary duties as required by the FHCHC to achieve the goal of providing high quality service and health care</li></ul>
Qualifications<ul><li>
Graduation from an accredited medical school with a degree of Doctor of Medicine or Doctor of Osteopathy.</li><li>
Completion of an approved internal medicine residency program</li><li>
License to practice medicine in State of Connecticut</li><li>
Ability and willingness to serve on the active medical staff of the hospitals used by FHCHC</li><li>
Qualified in Basic Life Support techniques</li><li>
Bi-lingual in Spanish and English is desirable</li><li>
Experience in an ambulatory or outpatient setting preferred</li><li>
Ability to relate with warmth and effectiveness to the patients and other staff of the Community Health Center.</li><li>
Experience or specialty training in geriatric medicine is desirable</li><li>
Doctorate
</li><li>License to practice medicine in State of Connecticut</li><li>
BLS/CPR</li></ul>
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
wzXRVkzU7O</div>

Internal Medicine Physician/Family Medicine

Join Fair Haven Community Health Care and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fair Haven Community Health Care

ABOUT_COMPANY

Patient Access Supervisor (Front Desk)

Nurse Manager

Internal Medicine Physician/Family Medicine