Qureos Mentor

Fairleigh Dickinson University

<div><div>Under the direction of the Director of Networking, the Network Analyst and Student Intern Coordinator implements, maintains, assists in planning and troubleshoots network/telecommunications equipment. The incumbent may also be called upon to install, maintain and support software utilities and applications associated with the main Cisco networking systems and the telecommunications (voice/video/data) environment on an as needed basis as determined by the Director of Networking. This position is expected to assist in maintaining 7 day by 24-hour up time for all critical network segments.</div>
Required Qualifications:
<div><b>PRINCIPAL</b><b> </b><b>DUTIES</b><b>: Network Analyst</b> 80% of Resource</div><div>
1. Installs, maintains and troubleshoots mostly Cisco Local Area Network (LAN) hardware and Wireless Access Points, primarily layer 2 switches. Also includes physical fiber/copper troubleshooting, patching and running. Some OSI layer 3 work and higher as the individual&rsquo;s skill set permits. Maintains detailed documentation concerning layouts and connections.</div><div>
2. Installs, maintains and troubleshoots LAN software, including operating systems, applications, utilities and management software.</div><div>
3. Designs and conducts tests for monitoring and evaluating the continuing performance of all network equipment, including utilization, loading and response. Provides management reports showing the status of the environment.</div><div>
4. Maintains a working knowledge of continuing developments in the field of Networking. Must make design and hardware recommendations to the Director of Networking.</div><div>
5. On call 24 hours per day, 7 days per week. Required to work on weekends and holidays when scheduled.</div><div>
6. Monitors and responses to end user tickets through the Ticket Management system.</div><div>
7. Performs other work related duties as requested.</div><div>
<b>PRINCIPAL</b><b> </b><b>DUTIES</b><b>: Student Intern Coordinator:</b> 20% of Resource</div><div></div><div><br>
1. Assists with on-boarding training of each new wave of student Interns.</div><div>
2. Works side-by-side with students on designated day to observe their work.</div><div>
3. Meets with Interns 1:1 on a weekly basis to discuss training, skills learned, tickets processed, questions and ongoing improvements.</div><div>
4. Works with Students on developing Knowledge Items and working with Auto Pilot call configurations.</div><div>
5. Acts as primary mentor for Students working with faculty to ensure accreditation of program; recommend grades to faculty.</div><div>
6. Serves as primary contact in the recruitment of Student Interns, including posting waves on Handshake and interviewing candidates.</div><div>
7. Acts as liaison between Service Desk and Computer Science Department in management of Internship program.</div><div>
8. Actively recruits new students to the program through promotions, presentations, etc.</div><div>
9. Additional Service Desk hours must be approved by Director of Networking.</div><div>
<b>MINIMUM</b><b> </b><b>QUALIFICATIONS</b>:</div><div>
1. Minimum of BS in Computer Science required plus two years of experience in Networking Technology.</div><div>
2. Ability to demonstrate a strong working knowledge of Cisco IOS. Most importantly, around layer 2 configuration, ASIC based QOS, 802.1q, etherchannel, and spanning tree. Strong knowledge of IP subnetting, routing and VLAN&rsquo;s.</div><div>
3. Demonstrated aptitude in network management with experience in LAN, WAN, Wireless and VOIP technologies.</div><div>
4. Thorough working knowledge of TCP/IP.</div><div>
5. Past experience using network troubleshooting/certification devices such as a packet sniffer, OTDR, CATx certification tool or a wireless spectrum analyzer.</div><div>
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6. Ability to perform skilled work in the installation, maintenance and troubleshooting of networking/telecommunications equipment.</div><div>
7. Effective organizational skills to meet schedules and timelines.</div><div>
8. Ability to self-educate. Our environment is fast paced. Learning on your own rapidly and having the ability to produce are essential to success in this position.</div><div>
9. Ability to communicate well orally and in writing.</div><div>
10. Ability to communicate and interact with all levels of university personnel and students.</div><div>
11. Ability to lift and carry equipment and supplies.</div><div>
12. Valid driver&rsquo;s license and accessibility to a car 24 hours per day, 7 days per week to accomplish support on any campus.</div><div>
13. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.</div>
Preferred Qualifications: Hours Worked Posting Date: 12/01/2025 Special Instructions to Applicants: Application Types Accepted: Application for Employment</div>

Network Analyst and Student Intern Coordinator

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Fairleigh Dickinson University

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Network Analyst and Student Intern Coordinator