Qureos Mentor

Fairmont Hotels & Resorts

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 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
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 Create, modify, and manage guest reservations with accuracy and attention to detail
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 Handle group booking inquiries and coordinate group check-ins and check-outs
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 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
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 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
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 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
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 Manage multiple tasks simultaneously while maintaining composure and professionalism
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 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
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 Communicate effectively with other departments to ensure seamless guest experiences
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 Maintain organized records and ensure accurate documentation of all transactions
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 Support team members and contribute to a positive, inclusive work environment
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 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
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 Qualifications
 
 
 
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 Fluency in English with excellent verbal and written communication skills
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 Proficiency in at least one additional language (Arabic, French, or German preferred)
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 Strong interpersonal and people skills with a genuine passion for customer service
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 Proven ability to remain calm, patient, and empathetic when handling challenging situations
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 Excellent organizational and time management abilities
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 Proficiency with computer systems and hotel Property Management Systems (PMS)
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 Detail-oriented mindset with strong accuracy in data entry and record-keeping
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 Ability to work flexibly, including night shifts and rotating schedules
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 Team player mentality with collaborative spirit and supportive attitude
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 Professional appearance and demeanor
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 Conflict resolution and problem-solving capabilities
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 Ability to multitask and prioritize effectively in a fast-paced environment
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 Previous hospitality, front office, or customer service experience (preferred)
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 Familiarity with reservation systems and hotel operations (preferred)
 
 
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 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
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 A passionate and inspired team that creates unique experiences for all they meet.
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 We recognize and celebrate our team and individual success
 
 
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 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
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 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
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 Employee benefit card offering discounted rates at Accor worldwide
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 Learning programs through our Academies
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 Opportunity to develop your talent and grow within your property and across the world!
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 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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</div>

Front Desk Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
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 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
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 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
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 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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 Analyze booking patterns and guest preferences to support revenue optimization initiatives
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 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
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 Maintain organized records and documentation to ensure data integrity and compliance with company policies
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
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 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
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 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
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 Proficiency with computer systems and reservation management software
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 Exceptional attention to detail and accuracy in data entry and record-keeping
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 Ability to multitask effectively and prioritize in a high-volume environment
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
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 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

<div>
 
 Company Description
 
 
 
 Company Description
 
 
 
 Raffles &amp; Fairmont the Red Sea
 
 , positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
 
 
 
 Job Description
 
 
 
 To manage Banqueting operations to maximize guest satisfaction and department profits.
 
 
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 Set periodical Banquets budget &amp; forecast and analyze monthly P&amp;L reports
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 Develop and maintain all staff training programs
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 Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
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 To recruit and select Banquet employees
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 Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors
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 Assume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions
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 Coordinate the needs of the Catering department with the managers of interrelated departments
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 Inspect Banquet Servers&rsquo; work assignments and supervise the standards of all function rooms and adjacent public areas
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 Follow established Accounting procedures, e.g. prepare payroll and gratuity reports
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 Maintain all public areas to be presentable with specific set-ups at all times
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 Maintain the inventory stock of all equipment on and off the property
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 Post all contracted function sheets and give instructions to Assistants, Servers and all staff to ensure the success of the function
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 Conduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communication
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 Constantly monitor Banquet staff's appearance, attitude and degree of professionalism
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 Implement safety and emergency procedures when necessary
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 Consistently follow and implement HACCP policies and procedures
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 Manage organization and cleanliness of departmental areas by conducting weekly walk-through with the Hygiene Manager, Housekeeping, and the Engineering Department
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 Assist F&amp;B Outlets in their operations during peak times as needed
 
 
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 Qualifications
 
 
 
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 Excellent reading, writing, and oral proficiency in English
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 Experienced in all aspects of banquet service, especially in local function styles
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 Strong leadership, interpersonal, and training skills; sound human resources management capabilities to motivate employees to work as a team
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 Strong multi-tasking skills, attention to detail, self-discipline, and initiative
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 College education, hotel or business administration degree preferred
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 Minimum 2 years in a similar role in the hotel industry
 
 
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 Additional Information
 
 
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 Understanding of Ultra-Luxury guest expectations and brand alignment.
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 experience in project coordination, scheduling, and document control during pre-Opening stages.
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 Experience in pre-opening is a must.
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 A proactive, anticipatory approach with a strong sense of ownership and accountability.
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 Impeccable grooming and personal presentation aligned with Luxury standards.
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</div>

Cluster Banquet Manager - Raffles & Fairmont The Red Sea

Join Fairmont Hotels & Resorts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fairmont Hotels & Resorts

About Company

Front Desk Agent

Reservations Agent

Cluster Banquet Manager - Raffles & Fairmont The Red Sea