Qureos Mentor

Fairmont Hotels & Resorts

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Join the pre-opening team of Fairmont at the Red Sea Project as a Talent &amp; Culture Coordinator, where luxury meets opportunity in a truly unique remote environment. As a key member of our Human Resources department, you will play a pivotal role in supporting our team and fostering an engaging, inclusive workplace culture that reflects Fairmont&rsquo;s core values.
This role is essential to ensuring the smooth daily operations of the T&amp;C department and supporting the full employee life cycle from recruitment to onboarding to engagement and retention.
Key Responsibilities:<ul><li>
Support the Talent &amp; Culture Manager in the effective administration of the department, ensuring compliance with all internal policies and local labor regulations.</li><li>
Maintain accurate and confidential Heartist records, including digital filing and personnel documentation.</li><li>
Coordinate onboarding processes and prepare necessary documentation for new hires.</li><li>
Support internal communications by managing notice boards, drafting memos, and celebrating ambassador milestones (e.g., birthdays, weddings, etc.).</li><li>
Help facilitate company training, employee orientation, and cultural initiatives.</li><li>
Organize and assist with hotel and departmental events such as team celebrations, recognition programs, national holiday events, and staff parties.</li><li>
Monitor and ensure ambassador compliance with uniform standards and grooming policies.</li><li>
Assist with administrative tasks such as preparing contracts, maintaining HR systems, data entry, and generating workforce reports.</li><li>
Oversee internal T&amp;C logistics including office supply management, key distribution, and internal mail.</li><li>
Participate in hotel committees and career fairs, representing Fairmont&rsquo;s brand and values.</li><li>
Conduct regular checks of staff residence facilities, locker rooms, and ambassador restaurant to maintain standards and well-being.</li><li>
Support payroll functions, including processing timesheets and leave tracking.</li><li>
Maintain compliance with Saudi Arabian labor laws and assist with visa, medical check-ups, and residency procedures for expatriate ambassadors.</li><li>
Provide support and guidance to ambassadors regarding HR policies, grievance procedures, and performance evaluations.</li><li>
Perform other administrative and departmental duties as required by Talent &amp; Culture leadership.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>
Minimum 1-2 years of experience in Human Resources, preferably in the hospitality industry.</li><li>
Strong understanding of HR practices, employee engagement, and labor regulations in Saudi Arabia.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HRIS systems.</li><li>
Excellent organizational and time management skills with a high level of attention to detail.</li><li>
Strong interpersonal skills and ability to communicate effectively with diverse teams.</li><li>
Demonstrated experience coordinating employee events and cultural initiatives.</li><li>
Discreet and respectful of confidential information; high integrity and professionalism.</li><li>
A proactive, positive team player with the ability to adapt to change in a fast-paced environment.</li><li>
Fluency in English.</li><li>
Prior experience in pre-opening properties or remote projects is a strong advantage.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div> <div id='job-id'>Job Id: +L5QJ5WpEg58H8ctjYA7FViyr3vI2u/ewJ/U4xj241mxvQPeRrn2siqG94VzUrOaBdgZYuADaRli47h1oxJPXvIR0dFhAo7RWXIRQIwYLtTocRRZE08uyVTneHCDv6nU+G6jPxoS1puc7xPDMEGqxedUbPf+zLgj3HiP0Usw8iqAygSbvzVv</div>

Talent & Culture Coordinator -Fairmont the Red Sea

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont Dubai, ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Royal Service Agent, your attentiveness and commitment to safe practices will facilitate enjoyable and memorable experiences for our Guests. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Respond to all incoming calls complying with Accor standards and transfer them to the appropriate destination.</li><li>
Respond to all in house Guests&rsquo; requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.</li><li>
Log all requests and ensure follow up on all of them within standard delay.</li><li>
Log and treat wakeup call requests.</li><li>
Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel.</li><li>
Maintain telephone extension lists updated.</li><li>
Arrange special deliveries and celebration of special occasions for our Guests.</li><li>
Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.</li><li>
Handle emergency line and elevators emergency alarms.</li><li>
Receive and distribute faxes for Guests, apartment tenants and internal departments.</li><li>
Act in accordance with the standards, conforms to the policies and procedures of Accor.</li><li>
Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).</li><li>
Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.</li><li>
Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.</li></ul> 
Qualifications<ul><li> 
Minimum High School Diploma, Business School and / or Hotel School Diploma preferred.</li><li>
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.</li><li>
Proficient in the English language (verbal &amp; written), Arabic speaking language is an asset.</li><li>
Full proficiency in all office procedures and clerical duties.</li><li>
Strong knowledge of Microsoft Office and Opera an asset.</li><li>
Must be a strong team player, professional and enthusiastic with excellent organizational skills.</li><li>
Must be able to work with multiple managers and prioritize tasks in an organized and self-efficient manner.</li><li>
Be flexible on hours worked as dictated by business demands.</li></ul>
Physical Aspects of Position (include but are not limited to):<ul><li>
Mainly seated throughout shift.</li><li>
Remaining inside the Royal Service Office while being on duty.</li><li>
Occasional requirements of filing.</li></ul> 
Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div> <div id='job-id'>Job Id: cFD9zSLUop6um+bnQtXDIGV5lEMAggt0295OXF9GvqdDZO4gdvVczQJTQVmOX/bSd1bdT5vRqpIlEfkVkLksXraef8PybvZaTCYS0096s2Rd5nzYmTLVB4O1mHaf3eAQgIMCOrMSI5wgSUCz</div>

Royal Services Agent

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking a dynamic and experienced Restaurant Manager to join our team in Riyadh, Saudi Arabia. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and leading a team of dedicated professionals.<ul><li>
Manage daily restaurant operations, including staff scheduling, inventory control, and quality assurance</li><li>
Lead, motivate, and train restaurant staff to maintain high standards of service and efficiency</li><li>
Ensure compliance with food safety regulations and maintain a clean, safe dining environment</li><li>
Develop and implement strategies to increase customer satisfaction and revenue</li><li>
Collaborate with the culinary team to create and update menus, considering local tastes and trends</li><li>
Oversee financial aspects of the restaurant, including budgeting, cost control, and profit optimization</li><li>
Handle customer inquiries, feedback, and complaints promptly and professionally</li><li>
Coordinate with vendors and suppliers to ensure timely delivery of high-quality products</li><li>
Implement and maintain standard operating procedures for all restaurant functions</li><li>
Stay informed about industry trends and implement innovative ideas to improve restaurant performance</li></ul> 

Qualifications 
<ul><li>
Proven experience as a Restaurant Manager or in a similar leadership role</li><li>
Strong understanding of food and beverage operations, including menu planning and inventory management</li><li>
Excellent leadership, communication, and team management skills</li><li>
Proficiency in restaurant management software and point-of-sale (POS) systems</li><li>
Food safety certification (e.g., ServSafe) and knowledge of local food and beverage regulations</li><li>
Strong financial acumen, including budgeting, cost control, and profit analysis</li><li>
Customer-focused mindset with a commitment to delivering exceptional dining experiences</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Detail-oriented with excellent organizational and multitasking abilities</li><li>
Problem-solving skills and the ability to make quick, effective decisions</li><li>
Knowledge of Saudi Arabian cuisine and dining customs is highly beneficial</li><li>
Fluency in English; Arabic language skills are a plus</li></ul> 

Additional Information 
Restaurant Manager &ndash; Your Team and Working Environment:
Join our dedicated and service-driven Food &amp; Beverage team as a Restaurant Manager, where genuine hospitality, attention to detail, and a passion for exceptional service define every moment. In this senior leadership role, you will oversee and inspire the entire restaurant team to ensure smooth operations and deliver outstanding dining experiences that exceed guest expectations.
We foster a collaborative and respectful work culture built on trust, professionalism, and a shared commitment to culinary excellence. As the key leader in the guest experience, your strategic vision, leadership, and service mindset will be essential in elevating our hospitality standards.
Our Commitment to Diversity &amp; Inclusion:
We are proud to be an inclusive workplace that celebrates and nurtures diverse talent. We believe diversity enhances the guest experience, drives creativity, and enriches the authenticity of our service.
Within our restaurant team, we welcome individuals from all backgrounds and empower them to grow, connect, and lead with integrity and purpose.</div> <div id='job-id'>Job Id: JrwhwRqFm+GlzHgD3Ze+Knry4Pzq2OGc56heqhpeu7nwfzQWlRN3Pt5rxvORY8+kIordWZlY7qmfBe5UQwarNSw7wBjmJN/M6dqCZe5cU5jee8VBzN85axTEQ/RFFaQK8jz57WL3GaSGgQ==</div>

Restaurant Manager

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a dynamic and experienced In Room Dining Manager to join our luxury hospitality team. As the In Room Dining Manager, you will be responsible for overseeing and enhancing our in-room dining operations, ensuring exceptional guest experiences, and leading a dedicated team of professionals.<ul><li>
Manage and optimize the daily operations of the in-room dining department</li><li>
Lead, train, and motivate a team of in-room dining staff to deliver exceptional service</li><li>
Develop and implement innovative menu concepts that align with guest preferences and hotel standards</li><li>
Ensure compliance with food safety regulations and maintain the highest standards of hygiene and cleanliness</li><li>
Collaborate with other departments to enhance guest satisfaction and resolve any issues promptly</li><li>
Monitor and analyze financial performance, including budgeting, cost control, and revenue optimization</li><li>
Oversee inventory management and maintain optimal stock levels</li><li>
Stay updated on industry trends and implement best practices in in-room dining services</li><li>
Handle guest feedback and implement improvements to enhance the overall dining experience</li><li>
Participate in strategic planning and contribute to the hotel's overall success</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or a related field</li><li>
Minimum 3-5 years of experience in in-room dining or restaurant management, preferably in luxury hospitality settings</li><li>
Proven leadership skills with the ability to motivate and develop team members</li><li>
Strong knowledge of food and beverage operations, menu planning, and current culinary trends</li><li>
Excellent customer service skills with a focus on creating memorable guest experiences</li><li>
Proficiency in hotel management software and point-of-sale systems</li><li>
Strong financial acumen, including budgeting and cost control</li><li>
Effective communication and interpersonal skills</li><li>
Food safety certification</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Familiarity with luxury hospitality standards and expectations</li><li>
Adaptability to work in a multicultural environment</li><li>
Fluency in English; knowledge of Arabic or other languages is a plus</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div> <div id='job-id'>Job Id: FYn7OCD5ZObG3Ksk5S2e1Fg8CZ+XPu9CIjmRB2aAQ9/aOM4OZmmE6kwXRzhW/It7hDp14WtkjwWFjFmcPqbgcjBzwgDKhbPRoqhe3B0LMi6WK+wqzCEHsTX2QKcWMhPmxTN8BMN12+jrL9b6tzQsX5b8OHNHxV/HMfea7DpHc7Y+q8o=</div>

In Room Dining Manager - Fairmont the Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a dedicated and experienced Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our luxury hotel.<ul><li>
Oversee and coordinate daily housekeeping operations, ensuring efficient and timely completion of tasks</li><li>
Lead, train, and motivate a team of housekeeping staff to deliver exceptional service</li><li>
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards</li><li>
Manage inventory of cleaning supplies and equipment, ensuring proper stock levels and budget adherence</li><li>
Implement and enforce health and safety protocols in accordance with hotel policies and local regulations</li><li>
Address and resolve guest concerns promptly and professionally</li><li>
Collaborate with other departments to ensure seamless hotel operations</li><li>
Develop and maintain cleaning schedules and rotation plans</li><li>
Participate in the recruitment and performance evaluation of housekeeping staff</li><li>
Stay updated on industry trends and implement best practices in housekeeping operations</li></ul> 

Qualifications 
<ul><li>
Proven experience in housekeeping supervision or management, preferably in a luxury hotel setting</li><li>
Strong leadership skills with the ability to motivate and guide a diverse team</li><li>
Excellent attention to detail and commitment to maintaining high cleanliness standards</li><li>
Superior time management and organizational skills</li><li>
Exceptional communication abilities, both verbal and written</li><li>
Proficiency in problem-solving and decision-making</li><li>
In-depth knowledge of cleaning techniques, products, and equipment</li><li>
Familiarity with luxury hospitality standards and guest service expectations</li><li>
Understanding of health and safety regulations in the hospitality industry</li><li>
High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred</li><li>
Relevant hospitality certifications (e.g., AHLEI Certified Hospitality Housekeeping Executive) are a plus</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Physical stamina to perform tasks that may involve standing, walking, and lifting throughout the day</li><li>
Proficiency in English; knowledge of Arabic or other languages is an advantage</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div> <div id='job-id'>Job Id: 2PCct1Foxf5kFZn86yB2hiE7nuFxVxD2d29epAJQEZfMJaIo3IZQGEDTEZroCPH7o/6hLc9dgi24N8yoO2cB8imgsQ7HTItUL+8k7q8P/Z1Ct5EC6t5fS9Bk2rku4ga6biT+FlSjuEgAzNdWJPv1mgESuwteiMsVXMPC0luT7IWNP+h6</div>

Housekeeping Supervisor - Fairmont the Red Sea

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking an experienced and enthusiastic Head Waiter to join our team in Riyadh, Saudi Arabia. As the Head Waiter, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and inspiring our wait staff.<ul><li>
Lead by example, prioritizing memorable guest experiences and motivating team members</li><li>
Oversee and coordinate the daily operations of the dining area</li><li>
Act as a liaison between the dining room and kitchen, handling requests and inquiries from guests and staff</li><li>
Manage reservations, seating arrangements, and special events</li><li>
Train and mentor new wait staff, ensuring adherence to service standards</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Maintain a thorough knowledge of menu items, specials, and wine pairings</li><li>
Ensure compliance with health and safety regulations</li><li>
Assist in inventory management and cost control measures</li><li>
Contribute to the development of new service procedures and standards</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years of experience in a busy restaurant or upscale dining establishment</li><li>
Proven leadership skills with the ability to motivate and inspire a team</li><li>
Excellent communication and interpersonal skills</li><li>
Strong customer service orientation with a passion for creating memorable dining experiences</li><li>
Detail-oriented with the ability to multitask in a fast-paced environment</li><li>
Flexibility and adaptability to changing situations and guest needs</li><li>
Proficiency in basic computer skills, including POS systems and reservation management software</li><li>
Knowledge of food and beverage service standards and etiquette</li><li>
Ability to work well under pressure and maintain a positive attitude</li><li>
Team player with a supportive and collaborative approach</li><li>
Familiarity with local cuisine and customs in Riyadh, Saudi Arabia (preferred)</li><li>
Food safety certification (preferred)</li><li>
Fluency in English; knowledge of Arabic is a plus</li></ul> 

Additional Information 
Head Waiter &ndash; Your Team and Working Environment:
Join our dedicated and service-driven Food &amp; Beverage team as a Head Waiter, where genuine hospitality, attention to detail, and a passion for exceptional service define every moment. In this leadership role, you will guide and inspire a team of wait staff to deliver personalized dining experiences that exceed guest expectations.
We foster a collaborative and respectful work culture built on trust, professionalism, and a shared commitment to culinary excellence. As a vital part of the guest experience, your knowledge, leadership, and service mindset will play a key role in raising our hospitality standards.
Our Commitment to Diversity &amp; Inclusion:
We are proud to be an inclusive workplace that celebrates and nurtures diverse talent. We believe diversity enhances the guest experience, drives creativity, and enriches the authenticity of our service.
Within our restaurant team, we welcome individuals from all backgrounds and empower them to grow, connect, and lead with integrity and purpose.</div> <div id='job-id'>Job Id: 38OTAFW/Wlrk8QzEJ5ypYHPiXHZZCoYK1iulbjCcR4gp6cGoXLTCUqZFbXdyL/l1+lXGshW2BAKmnuql75ewtKHoIT5/+BlYVKHpMeS1e0A/tFEtYLoBxu4lr+/hKYP8G4sU</div>

Head Waiter

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking an exceptional Head Concierge to join our luxury hotel in the heart of Riyadh, Saudi Arabia. As the leader of our concierge team, you will play a crucial role in curating unforgettable experiences for our discerning guests, showcasing the best that Riyadh and Saudi Arabia have to offer.<ul><li>
Lead and inspire the concierge team to deliver personalized, anticipatory guest services that exceed expectations</li><li>
Cultivate and maintain strong relationships with local partners, vendors, and attractions to ensure exclusive experiences for our guests</li><li>
Oversee all guest transportation services, including airport transfers, limousine bookings, and car rentals</li><li>
Provide expert recommendations on local attractions, dining options, and cultural experiences, tailored to each guest's preferences</li><li>
Coordinate special requests such as dining reservations, event tickets, and personal shopping assistance</li><li>
Ensure VIP guests and repeat visitors receive customized attention and experiences</li><li>
Conduct daily briefings and training sessions to keep the team informed about hotel events, VIP arrivals, and local happenings</li><li>
Collaborate closely with other departments, including Front Desk, Guest Relations, and Club Lounge, to ensure a seamless guest journey</li><li>
Handle guest feedback and resolve any issues related to concierge services promptly and professionally</li><li>
Maintain up-to-date resources, including the Concierge Desk manual, transportation rate sheets, and local directories</li><li>
Monitor inventory of concierge supplies and prepare regular reports on guest requests and service usage</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or a related field</li><li>
Minimum of 3-4 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position</li><li>
Membership in Les Clefs d'Or is highly desirable</li><li>
Fluency in English and Arabic, both verbal and written</li><li>
Excellent knowledge of Riyadh, Saudi Arabian culture, and key attractions in the region</li><li>
Experience in luxury hospitality in the Middle East is preferred</li><li>
Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment</li><li>
Exceptional interpersonal and communication skills, with a natural flair for building relationships</li><li>
Strong attention to detail and ability to manage multiple priorities efficiently</li><li>
Proficiency in concierge software and hotel management systems</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Courteous, helpful demeanor with a passion for delivering exceptional guest experiences</li><li>
Ability to remain calm under pressure and make quick, sound decisions</li><li>
Cultural sensitivity and understanding of Saudi Arabian customs and etiquette</li></ul> 

Additional Information 
Your Team and Working Environment:
Join our dedicated and service-driven Front Office team as Head Concierge, where excellence in guest service, attention to detail, and genuine hospitality define every interaction. In this leadership role, you will guide a team of professional concierges to deliver personalized, anticipatory service that creates unforgettable experiences for our guests. 
We foster a collaborative and respectful work culture built on trust, local expertise, and a shared commitment to exceeding guest expectations. As part of the heart of guest experience, your knowledge and leadership will be key in elevating our service standards.
Our Commitment to Diversity &amp; Inclusion:
We are proud to be an inclusive workplace that values and develops diverse talent. We believe that diversity enriches guest engagement, drives innovation in service, and enhances the authenticity of the experiences we offer. 
At the core of our concierge services, we welcome individuals from all backgrounds and empower them to thrive, connect, and lead with purpose.</div> <div id='job-id'>Job Id: MKsxacVPbwq7ou5G5HcBLG+o6TkgYr2sZEJLsVM9+0lZPMeHGqdc9/TKZJ+vDhFVfT6e0TMqqPny13vCVNoFVi0pR7kn3SjBfw8tFHhpBlKd1nBSEKkvxOr00Vs0HQ1Cl7r6vuhv</div>

Head Concierge

Join Fairmont Hotels & Resorts and explore 34   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.