Qureos Mentor

Fairmont Hotels & Resorts

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies</li><li>
Brainstorms new and creative growth strategies.</li><li>
Collaborates with agencies (PR agency, social media agency, digital agency, creative agency) and other vendor partners.</li><li>
Collaborates with internal teams to create landing pages for dedicated campaigns and optimize user experience.</li><li>
Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels</li><li>
Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics</li><li>
Designs, builds and maintains the hotels and outlets social media presence.</li><li>
Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments</li><li>
Evaluates emerging technologies. Provide thought leadership and perspective for adoption where appropriate.</li><li>
Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads</li><li>
Identifies trends and insights, and optimizes spend and performance based on the insights.</li><li>
Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly</li><li>
Instruments conversion points and optimize user funnels.</li><li>
Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration</li><li>
Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support</li><li>
Measures and reports performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).</li><li>
Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.</li><li>
Plans and executes all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns for the hotel and F&amp;B outlets.</li><li>
Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets</li><li>
Supervises photo and video shoots for the hotel and F&amp;B outlets.</li><li>
Updates and maintains the hotel&rsquo;s website content (all.accor.com and brand.com websites).</li><li>
Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.</li><li>
Working in partnership with the creative team, develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assets</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in marketing, business, or related field</li><li>
Excellent written and verbal communication skills</li><li>
Proven experience developing marketing plans and campaigns</li><li>
Strong project management, multitasking, and decision-making skills</li><li>
Metrics-driven marketing mind with eye for creativity</li><li>
Experience with marketing automation and CRM tools</li><li>
Master&rsquo;s degree a plus</li><li>
Proficiency with online marketing and social media strategy</li><li>
Proven experience designing interactive applications and networking platforms</li><li>
Willingness and ability to travel</li><li>
Established press and media contacts</li></ul></div>

Digital and Communications Marketing Manager

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Providing professional, friendly, and engaging service.</li><li>
Painting interior and exterior areas of the hotel using brushes, rollers, spray guns, or other applicators.</li><li>
Preparing surfaces for painting by washing, scraping, sanding, or sandblasting.</li><li>
Cutting in freehand or with tape, spot priming, and rolling walls.</li><li>
Caulking, filling, sanding trim; patching drywall; and rolling walls and trim.</li><li>
Mixing and matching paints, enamels, lacquers, stains, and special protective coatings.</li><li>
Identifying and repairing deficiencies in drywall, millwork, appliances, fixtures, flooring, and windows.</li><li>
Assisting with preventative maintenance tasks and repairs.</li><li>
Maintaining an organized inventory of painting materials and supplies.</li><li>
Prioritizing tasks and working efficiently.</li><li>
Supporting Health &amp; Safety standards and environmental sustainability programs.</li><li>
Collaborating with the Chief Engineer and team on projects and renovations.</li><li>
Performing other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Minimum of at least 2 years of working experience in a hotel or resort</li><li>
Secondary / High school education</li></ul></div>

Painter

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Execute the daily functions of arrival and departure for guests in a manner keeping with the Brand Standards.</li><li>
Adheres to and executes all job task checklist points.</li><li>
Perform registration process by obtaining data from guest and by observing the established guidelines.</li><li>
Serve welcome drinks and towels to guests.</li><li>
Lobby Management: areas to be well maintained, neat and organized.</li><li>
Queue Management: ensures flawless communication when guests await to be assisted by another team member.</li><li>
Review all Group Resumes, VIP reports, daily business reports.</li><li>
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.</li><li>
Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.</li><li>
Cash handling and credit processing as required, to include Gift Card redemption.</li><li>
To support the Concierge or Royal Service agent as required.</li><li>
Resolve guest complaints or otherwise follow up with manager.</li><li>
Review room queue and work with Housekeeping to expedite turnover.</li><li>
Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.</li><li>
Post applicable charges for late check-outs requests.</li><li>
Perform daily &ldquo;bucket check report&rdquo; against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.</li><li>
Ensure that one&rsquo;s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.</li><li>
Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.</li><li>
Ensure proper handling and documentation of guest&rsquo;s valuables being secured in hotel safe deposit box.</li><li>
Drive and champion ALL loyalty program.</li><li>
Drive FO Up selling program.</li><li>
Be familiar with hotel services and promotions and promote them.</li><li>
Use Royal Service team as the main method of communication throughout the department as required for communication.</li><li>
Take and deliver accurate and timely guest messages.</li><li>
Respond to queries positively.</li><li>
Follow department policies, procedures and service standards, including all safety policies.</li><li>
Other tasks as assigned.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
Degree or Diploma in Hospitality Management is an asset.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous Hotel experience is an asset.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Knowledge of Opera or Opera Cloud Property Management System an asset.</li><li>
Ability to work independently and prioritize responsibilities.</li><li>
Experience with a Hotel loyalty program an asset.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li></ul></div>

Guest Relations Agent

<div>Company Description 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. 
Job Description 
<ul><li>
To report to duty punctually, in full uniform according to appearance and grooming standards</li><li>
To promote and maintain a positive working relationship at all times with all the Colleagues of the outlet and Fairmont Bab Al Bahr.</li><li>
To consistently offer professional, friendly and warm service</li><li>
To demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide</li><li>
To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist</li><li>
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.</li><li>
Knowledge of all menus and offerings are necessary in order to understand the server&rsquo;s tasks on micros</li><li>
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs</li><li>
 Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience</li><li>
To understand how to operate all the equipment used in the outlet</li><li>
To fully understand and follow the hotel&rsquo;s recycling program and procedures</li><li>
To actively participate in all health and safety procedures for outlet and the entire hotel</li><li>
To follow all of safety and sanitation policies when handling food and beverage</li><li>
Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.</li></ul> 

Qualifications 
<ul><li>
Must possess outstanding guest services skills, professional presentation and sophisticated verbal &amp; written communication skills</li><li>
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people</li><li>
Proficient in the English language (verbal &amp; written), additional languages are an asset</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment</li><li>
Must be flexible in terms of working hours, and able to work with little or no supervision</li><li>
Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills</li></ul></div>

Hostess

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Overlook the daily operations of the whole Concierge &amp; Guest Service department.</li><li>
Coach, lead, guide and direct the efforts of the team concierge &amp; Guest Service department.</li><li>
Approve and adjust schedules as required based on business volume forecasts.</li><li>
Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>
Support training initiatives and provides a training role as required.</li><li>
Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>
Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Adhere to the established financial guidelines and control all costs.</li><li>
Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>
Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>
Monitor responsible use of all available systems and equipment in the hotel.</li><li>
Promotes and follows a safe work environment.</li><li>
Promotes and leads a service driven, results driven work environment.</li><li>
Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies</li><li>
Promote all hotel services, offers and facilities and their operating hours.</li><li>
Manage the hotel drive way &amp; valet</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Opera or Opera Cloud Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Guest Service Manager (Concierge)

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge &amp; Guest Service department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team concierge &amp; Guest Service department.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Manage the hotel drive way &amp; valet
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Knowledge of Opera or Opera Cloud Property Management System an asset.
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 
Job Description 
Basic Function
We are seeking a dynamic and experienced Learning &amp; Quality Manager to oversee the development and implementation of our associate development programs, and onboarding programs, and control guest satisfaction. The ideal candidate will be passionate about fostering a culture of continuous learning, growth, and excellence.
Duties &amp; Responsibilities:<ul><li>
Provide ongoing coaching, feedback, and guidance to leaders to ensure consistent and quality on-the-job training is taking place.</li><li>
Actively monitor onboarding experience, facilitate ongoing check-in with new hires, and provide feedback to trainers and leaders for effective communication and retention.</li><li>
Coach and counsel all colleagues on job-related issues, career development, and performance management, providing performance management support and guidance to leaders.</li><li>
Act as an internal consultant to provide expert coaching programs.</li><li>
Monitor operations and guest and external audit feedback, ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness, facilitate new hire onboarding, Train the Trainer, and other corporate training programs.</li><li>
Ensure all guests&rsquo; complaints are responded to promptly, ensuring excellent service recovery. Also, comments, alerts, and requests are addressed as per standards.</li><li>
Keeps management informed of all complaints received from guests.</li><li>
Follows up with all departments, in case of guest complaints and ensures corrective actions are done in a timely fashion.</li><li>
Represent the company with guests, reinforcing a guest-focused approach to the hotel operations at all times.</li><li>
Ensures positive guest experience, and high employee morale through training.</li></ul> 

Qualifications 
<ul><li>
Previous operational hospitality experience, a minimum of 2 years is required.</li><li>
Previous leadership experience is an asset.</li><li>
Ability to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger team.</li><li>
Exceptionally organized, disciplined, proactive, and innovative.</li><li>
Proven experience with creating and executing full-cycle processes.</li><li>
Fluent in the English language.</li><li>
Sound knowledge of adult learning principles and instructional design.</li><li>
Excellent communication and presentation skills.</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Competitive extended benefits package including medical, vision, and dental for full-time permanent status</li><li>
Employee Travel Program</li><li>
Comprehensive Wellness Platform</li><li>
Discounts on food &amp; beverage</li><li>
Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor</li></ul>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Learning and Quality Manager - Saudi National

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. 
Job Description 
Reporting to Credit Manager, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Accurately process and post all charges and payments to City Ledger accounts daily.</li><li>
Issuing a PM account on daily basis based on payment received as well as the signed BEO / contract.</li><li>
Processing of individual invoices (scanning &amp; filing) with the appropriate supporting back up.</li><li>
Authorize the identified direct billing rooms for currently in house and due out guests.</li><li>
Inspect all in-house accounts to ensure it adheres to the hotel&rsquo;s credit policy; assist with the collection efforts of these accounts where necessary.</li><li>
Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.</li><li>
Posting guest, credit card, and miscellaneous payments accurately.</li><li>
Closing and creating Add Ons for ZZ PM's (Regional Office, His Highness etc.) prior to month end.</li><li>
Application of payment thru Opera System.</li><li>
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.</li><li>
Provide a courteous, professional service and exercise responsible behavior at all times to reflect the high standards of the Company.</li><li>
Prepare account billings promptly and accurately with required supporting documentation.</li><li>
Post cheques / payments to the city ledger on a daily basis. Follow up on any payments that are over or short of the invoiced amount.</li><li>
Maintain a healthy communication with the F&amp;B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.</li><li>
Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs, by verifying the information and, after obtaining the Credit Manager or the accounting manager&rsquo;s designates approval, making the appropriate corrections as required.</li></ul> 

Qualifications 
<ul><li>
Strong interpersonal and problem solving abilities</li><li>
Capable of working under high pressure</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively as part of a team</li><li>
Previous Hotel Accounting Experience</li><li>
Excellent written and verbal skills</li><li>
Familiarity with Financial system and Microsoft Office</li></ul> 

Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Accounts Receivable Clerk

<div>
 
 Company Description
 
 
 
 A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
 
 
 
 Job Description
 
 
 
 Reporting to Credit Manager, responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Accurately process and post all charges and payments to City Ledger accounts daily.
 </li>
 <li>
 Issuing a PM account on daily basis based on payment received as well as the signed BEO / contract.
 </li>
 <li>
 Processing of individual invoices (scanning &amp; filing) with the appropriate supporting back up.
 </li>
 <li>
 Authorize the identified direct billing rooms for currently in house and due out guests.
 </li>
 <li>
 Inspect all in-house accounts to ensure it adheres to the hotel&rsquo;s credit policy; assist with the collection efforts of these accounts where necessary.
 </li>
 <li>
 Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
 </li>
 <li>
 Posting guest, credit card, and miscellaneous payments accurately.
 </li>
 <li>
 Closing and creating Add Ons for ZZ PM's (Regional Office, His Highness etc.) prior to month end.
 </li>
 <li>
 Application of payment thru Opera System.
 </li>
 <li>
 Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
 </li>
 <li>
 Provide a courteous, professional service and exercise responsible behavior at all times to reflect the high standards of the Company.
 </li>
 <li>
 Prepare account billings promptly and accurately with required supporting documentation.
 </li>
 <li>
 Post cheques / payments to the city ledger on a daily basis. Follow up on any payments that are over or short of the invoiced amount.
 </li>
 <li>
 Maintain a healthy communication with the F&amp;B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
 </li>
 <li>
 Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs, by verifying the information and, after obtaining the Credit Manager or the accounting manager&rsquo;s designates approval, making the appropriate corrections as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Capable of working under high pressure
 </li>
 <li>
 Highly responsible &amp; reliable
 </li>
 <li>
 Ability to work cohesively as part of a team
 </li>
 <li>
 Previous Hotel Accounting Experience
 </li>
 <li>
 Excellent written and verbal skills
 </li>
 <li>
 Familiarity with Financial system and Microsoft Office
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Visa Requirements
 
 
 
 Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
</div>

<div>
 
 Company Description
 
 
 
 Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.
 </li>
 <li>
 Maintain a healthy communication both with the F&amp;B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
 </li>
 <li>
 To guarantee proper handling of the filing system in place according to the FHR policies and procedures.
 </li>
 <li>
 Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance &amp; Business Support.
 </li>
 <li>
 Prepare account billings promptly and accurately with required supporting documentation.
 </li>
 <li>
 Maintain up-to-date files for all outstanding accounts alphabetically by name.
 </li>
 <li>
 Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge
 </li>
 <li>
 Assist the credit manager or accounting manager&rsquo;s designate in the completion of the Accounts Receivable Officer duties
 </li>
 <li>
 Assist the Credit Manager in the performance of his/her own duties as requested
 </li>
 <li>
 Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels &amp; Resorts.
 </li>
 <li>
 Perform any additional duties as assigned by the Director of Finance &amp; Business Support or Assistant Credit Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 years executive administration experience, preferably within a hotel environment.
 </li>
 <li>
 Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Professional telephone manner and demeanor with a natural response to &lsquo;smile&rsquo; on the phone.
 </li>
 <li>
 Excellent interpersonal, written and verbal communication skills (composing faxes, letters).
 </li>
 <li>
 Must be able to type a minimum of 50 wpm.
 </li>
 <li>
 Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
 </li>
 </ul>
</div>

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Maintain all electrical equipment and all electrical control panels&rsquo; inaccurate function.
 </li>
 <li>
 Prepare preventive maintenance schedule.
 </li>
 <li>
 Maintain the cleanliness of all electrical panels, motors, electrical appliances, etc.
 </li>
 <li>
 Distribute the work to subordinates according to capabilities to get the best results.
 </li>
 <li>
 Ensure that the work done by subordinates are according to the specified standard.
 </li>
 <li>
 Ensure that all related tools are in safe place and in good working condition.
 </li>
 <li>
 Follow the preventive maintenance chart strictly and maintain records for future reference.
 </li>
 <li>
 Coordinate with other departments counterparts and ensure their satisfaction on quality and progress and create healthy inter-department relationships.
 </li>
 <li>
 Create opportunities for engineering Employees to multitask and increase their skills and knowledge.
 </li>
 <li>
 Maintain all kitchen and laundry equipment in good working order.
 </li>
 <li>
 Maintain the cleanliness of all kitchen and Laundry equipment.
 </li>
 <li>
 Maintain the performance of pumps and motors.
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures Engineer.
 </li>
 <li>
 Allocation of duties to the appropriate Engineering staff / contractors with the guidance of the Chief Engineer.
 </li>
 <li>
 Knowledge of the hotels BMS system.
 </li>
 <li>
 Usage of effective trouble reporting system.
 </li>
 <li>
 Master card/Key/mobile/vacuum machine/Ladder sign in-out.
 </li>
 <li>
 Check the opening check list is followed.
 </li>
 <li>
 Check the master card, key and mobile.
 </li>
 <li>
 Take over from the previous shift.
 </li>
 <li>
 Prepare the work order for the staff.
 </li>
 <li>
 Conduct the shift briefing.
 </li>
 <li>
 Conduct the training as per schedule.
 </li>
 <li>
 Check the BMS every often.
 </li>
 <li>
 RSM &ndash; Process flow and guidelines. Check RSM Dash board/ recovery to respond immediately with in 15minutes.
 </li>
 <li>
 Plant room/ boiler room/ chiller yard regular rounds.
 </li>
 <li>
 Follow up for pending job.
 </li>
 <li>
 Check for the material stock and order the material.
 </li>
 <li>
 Once LPO ready follow up with Suppliers and receive the material with proper documentation.
 </li>
 <li>
 Coordinate with other department for any Engineering related works.
 </li>
 <li>
 Follow up for the break down jobs.
 </li>
 <li>
 Inspect the PPM work and make sure done as per standard.
 </li>
 <li>
 Prioritize all the works which related to guest and complete the job ASAP.
 </li>
 <li>
 Immediate response for the water flooding, fire alarm, gas alarm, Elevator stuck.
 </li>
 <li>
 Take care of all life and safety related job like fire system, gas alarm, Generator system, UPS.
 </li>
 <li>
 All the DM requirement work to be carried out and update the file on daily basis.
 </li>
 <li>
 Safety Hazard to be reported to respective outlet/department.
 </li>
 <li>
 Any abuse to hotel property and utilities must be reported with proper incident report to respective leader.
 </li>
 <li>
 Monthly check PPM file to be updated daily.
 </li>
 <li>
 Monthly safety check of facilities.
 </li>
 <li>
 Continues monitoring of utilities.
 </li>
 <li>
 Public area walk through in every shift.
 </li>
 <li>
 HACCP and Planet 21 process to be followed up daily.
 </li>
 <li>
 Guest room &ndash; guest room maintenance and inspection.
 </li>
 <li>
 Guest room &ndash; SOP in attending guest room complaint.
 </li>
 <li>
 Communication &ndash; daily shift log book.
 </li>
 <li>
 Reports &ndash; meter reading.
 </li>
 <li>
 Energy Conservation &ndash; energy checks.
 </li>
 <li>
 Function rooms &ndash; Banquet Event Order/Event Shortlist.
 </li>
 <li>
 Preventative Maintenance - process flow and guidelines.
 </li>
 <li>
 Safety &ndash; incident /accident report.
 </li>
 <li>
 Operation &ndash; Work shop repair.
 </li>
 <li>
 Safety &ndash; General Work Permit.
 </li>
 <li>
 Safety &ndash; Welding and Cutting.
 </li>
 <li>
 Safety &ndash; Hazardous Work.
 </li>
 <li>
 Email box to maintain not exceeding 1500mb.
 </li>
 <li>
 Preparing annual Performance Review for all the technicians.
 </li>
 <li>
 Other tasks as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must possess strong organizational and time management skills.
 </li>
 <li>
 Enthusiastic and dependable.
 </li>
 <li>
 Active listening.
 </li>
 <li>
 Communication Skills.
 </li>
 <li>
 Computer skills.
 </li>
 <li>
 Customer service.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Good communications skills.
 </li>
 <li>
 Problem-solving.
 </li>
 </ul>
</div>

Engineering Shift Supervisor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Information Technology Supervisor 
IT Supervisor to oversee technical operations. Responsibilities include managing IT infrastructure, resolving complex technical challenges, and deploying strategic technology initiatives. Demonstrated ability to manage projects to completion and maintain optimal system performance is essential. Strong communication and problem-solving skills are required. Ideal candidate possesses a commitment to staying current with industry best practices and emerging technologies to ensure a safe and functional environment for guests.<div> 
What is in it for you: 
<ul><li>Life Insurance</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>
What you will be doing:<ul><li>
Managing and maintaining IT infrastructure: Ensuring optimal performance, security, and reliability of all systems.</li><li>
Troubleshooting and resolving complex technical issues: Minimizing downtime and disruptions through effective problem-solving.</li><li>
Implementing strategic technology initiatives: Aligning IT solutions with business objectives and driving technological advancements.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Proven expertise in network administration, system maintenance, and cybersecurity best practices.</li><li>
Demonstrated leadership in managing technical teams and driving project completion.</li><li>
Strong analytical and problem-solving abilities, with a focus on optimizing IT efficiency and performance.</li></ul> 

Additional Information 
Your team and working environment: 
Join our collaborative and dynamic IT team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

IT Supervisor

<div>Company Description 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. 
Job Description 
The Chef de Cuisine &ndash; Banquets is responsible for overseeing all banquet kitchen operations at Fairmont Bab Al Bahr. This role ensures the highest quality of food production, menu development, and efficient execution of large-scale events. The Chef de Cuisine will lead a team of culinary professionals, maintain high hygiene and safety standards, and collaborate with other departments to deliver exceptional banquet experiences.<ul><li>
Oversee all aspects of banquet kitchen operations, ensuring food quality, consistency, and presentation meet Fairmont&rsquo;s high standards.</li><li>
Develop and refine banquet menus in collaboration with the Executive Chef, considering guest preferences, seasonality, and cost efficiency.</li><li>
Ensure timely and efficient preparation of meals for large-scale events, maintaining impeccable presentation and flavor profiles.</li><li>
Innovate new dishes and culinary techniques to enhance the banquet dining experience.</li><li>
Lead, train, and mentor the banquet kitchen team, fostering a culture of excellence, teamwork, and continuous improvement.</li><li>
Conduct regular performance evaluations and provide coaching to enhance team efficiency and skills.</li><li>
Plan and coordinate kitchen staff schedules to ensure seamless operations during banquet events.</li><li>
Manage food costs and inventory control for banquet operations, ensuring optimal use of ingredients and resources.</li><li>
Work closely with the banquet service team to ensure seamless coordination between kitchen and event operations.</li><li>
Ensure timely execution of banquet functions, adapting to last-minute changes or guest preferences with professionalism.</li></ul> 
Qualifications<ul><li> 
Minimum 5 years of experience in a similar role within a luxury hotel or high-end banquet operation.</li><li>
Strong expertise in large-scale culinary operations, menu planning, and event execution.</li><li>
Proven leadership skills with experience managing a diverse kitchen team.</li><li>
Extensive knowledge of international cuisines, buffet setups, and plated banquet services.</li><li>
Excellent organizational and time-management abilities, with the capability to handle multiple events simultaneously.</li><li>
Strong understanding of cost control, inventory management, and purchasing.</li></ul></div>

Chef de Cuisine - Banquets

<div>
 
 Company Description
 
 
 
 Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, and suites. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
 
 
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 We are seeking a Marketing Coordinator to support our marketing initiatives and ensure the successful execution of campaigns and events. The ideal candidate will be responsible for coordinating marketing efforts, analyzing campaign performance, and assisting in the development of promotional strategies. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the development and execution of marketing monthly campaigns.
 </li>
 <li>
 Coordinate marketing materials, presentations, and promotional content.
 </li>
 <li>
 Supporting content creation and overseeing social media calendar for hotel and restaurant channels including Instagram, Facebook &amp; LinkedIn.
 </li>
 <li>
 Assist in media relations, influencer media invite for restaurant, content creators for hotel coverage.
 </li>
 <li>
 Manage relationships with media, influencers, and internal teams to ensure seamless execution.
 </li>
 <li>
 Conduct market social media research to identify trends and opportunities.
 </li>
 <li>
 Assist in the planning and coordination of media events and brand activations.
 </li>
 <li>
 Ensure brand consistency across all marketing channels for hotel &amp; restaurants.
 </li>
 <li>
 Support the team with administrative and operational tasks related to marketing projects.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business, Communications, or a related field.
 </li>
 <li>
 1-3 years of experience in marketing, event coordination, or a similar role.
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 Excellent written and verbal communication abilities.
 </li>
 <li>
 Proficiency in Microsoft Office and marketing analytics tools.
 </li>
 <li>
 Ability to multitask and work under tight deadlines.
 </li>
 <li>
 Detail-oriented with a creative mindset.
 </li>
 </ul>
</div>

Marketing Executive

Join Fairmont Hotels & Resorts and explore 14 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.