Qureos Mentor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Discover the essence of Maui at Fairmont Kea Lani, Hawai&lsquo;i&rsquo;s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea&rsquo;s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
 
 
 From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
 </li>
 <li>
 401(k)
 </li>
 <li>
 One complimentary meal for all employees who work more than 6 hours per day
 </li>
 <li>
 Food &amp; Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
 </li>
 <li>
 Wellness Offerings
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 We push ourselves every day to always be better and leave the world a better place. Ensuring the safety and wellbeing of our Colleagues, Guests and Visitors is an integral part of our operations. As a
 
 Security Officer
 
 , your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.
 
 
 Hourly Rate: $28.85
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Provide security, emergency, and first aid assistance
 </li>
 <li>
 Implement, as directed by the Security Manager, all policies and programs related to Security Services
 </li>
 <li>
 Guide and support all leaders and colleagues with respect to safety &amp; security procedures
 </li>
 <li>
 Educate all new Fairmont colleagues on safety &amp; security
 </li>
 <li>
 Assist in the training of all new security officers
 </li>
 <li>
 Create and maintain proper documentation on any incidents reported by guests or colleagues
 </li>
 <li>
 Ensure adherence to Lost &amp; Found procedures including accepting items with proper documentation, assisting colleagues &amp; guests with inquiries, maintaining accurate logs and following retention guidelines.
 </li>
 <li>
 Investigate and follow up on any reports made by guests or colleagues
 </li>
 <li>
 Review the business continuity plan with the security manager and ensure that all updates are communicated to colleagues, and that all necessary training is provided
 </li>
 <li>
 Conduct lock interrogations and assist Engineering Department with lock repairs
 </li>
 <li>
 Conduct foot and vehicle patrols
 </li>
 <li>
 Conduct health screenings on colleagues and vendors in accordance with company and government guidelines.
 </li>
 <li>
 Organize time so all side work is completed according to shift demand
 </li>
 <li>
 Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
 </li>
 <li>
 Focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
 
 
 </li>
 </ul>
 
 Schedule:
 
 Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
 
 
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Security, law enforcement, and/or loss prevention experience is an asset
 </li>
 <li>
 Must be able to speak, read, write and understand the English language.
 </li>
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 <li>
 Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
 
 
 </li>
 </ul>
 
 Licenses or Certificates
 
 
 
 <ul>
 <li>
 State of Hawaii Guard Card required
 </li>
 <li>
 CPR/First Aid Certification required
 </li>
 <li>
 TIPS Certification
 
 
 </li>
 </ul>
 Additional Information
 
 
 All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
 
 
 
 Visa Requirements:
 
 Applicants must be legally eligible to work the United States
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Join our &lsquo;ohana today
 
 : Visit our website to learn more about living and working for Fairmont Hawai&rsquo;i. www.fairmonthawaiijobs.com
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Security Officer (Full-time)

<div>
 
 Company Description
 
 
 
 Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh&rsquo;s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Competitive salary and flexible benefit plans
 </li>
 <li>
 Opportunity for commissions
 </li>
 <li>
 Employee rates at Luxe Accor properties in North and Central America
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within our property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.
 </li>
 <li>
 Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel
 </li>
 <li>
 Perform Quality Assurance Checks to identify trends and areas of opportunity
 </li>
 <li>
 Assist with room checks and warming as required
 </li>
 <li>
 Consistently offer professional, engaging and friendly service
 </li>
 <li>
 Resolve guest issues and inquires
 </li>
 <li>
 Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response.
 </li>
 <li>
 Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
 </li>
 <li>
 Enter, track and dispatch Engineering work order requests
 </li>
 <li>
 Handle Housekeeping dispatch, restaurant reservations and Lost and Found
 </li>
 <li>
 Provide seamless In Room Dining order taking &ndash; fully knowledgeable in the menus and the operation
 </li>
 <li>
 Utilize Royal Service Manager for all calls and requests to ensure trend tracking
 </li>
 <li>
 Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution
 </li>
 <li>
 Generate ACDC arrival reports
 </li>
 <li>
 Handle all telecom requirements and equipment
 </li>
 <li>
 Review daily reports, arrival, VIP, group following up on action items
 </li>
 <li>
 Build strong rapport with support departments
 </li>
 <li>
 Administer wake up calls
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience and Skills Include:
 
 
 
 <ul>
 <li>
 Ability to work all shifts including overnights, weekends, and holidays
 </li>
 <li>
 Previous experience in Front Office operations or PBX operations in a luxury setting an asset
 </li>
 <li>
 An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Excellent written/verbal communication, coaching and interpersonal skills
 </li>
 <li>
 Ability to solve problems and make rational decisions.
 </li>
 <li>
 Strong guest service orientation, utilizing creative thinking
 </li>
 <li>
 Excellent follow-up and ability to work as part of a large, diverse team
 </li>
 <li>
 Able to balance a variety of conflicting priorities while providing guest service
 </li>
 <li>
 We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
 </li>
 <li>
 Frequent walking and standing during shift
 </li>
 <li>
 May occasionally exert up to 25 pounds lift, carry, push, or pull objects
 </li>
 <li>
 Must have proof of valid U.S. work authorization.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant walking and standing during shift
 </li>
 <li>
 May occasionally exert up to 25 pounds lift, carry, push, or pull objects
 
 
 </li>
 </ul>
 
 Visa Requirements:
 
 Must have proof of valid U.S. work authorization.
 
 
 
 Our Commitment to Diversity &amp; Inclusion
 
 
 
 Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Royal Service

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Supervise and coordinate daily cleaning operations of all public areas, including lobbies, corridors, restrooms, offices, back-of-house areas, restaurants, and recreational facilities
 </li>
 <li>
 Ensure public areas meet brand standards, hygiene regulations, and safety requirements at all times
 </li>
 <li>
 Assign duties, monitor performance, and provide guidance and on-the-job training to public area attendants
 </li>
 <li>
 Conduct regular inspections and take corrective action when standards are not met
 </li>
 <li>
 Report maintenance issues, follow up on work orders, and coordinate with Engineering and other departments
 </li>
 <li>
 Manage cleaning schedules, deep-cleaning plans, and special cleaning projects
 </li>
 <li>
 Monitor and control usage of cleaning supplies, chemicals, and equipment
 </li>
 <li>
 Ensure proper handling and storage of chemicals in compliance with safety standards
 </li>
 <li>
 Handle guest requests and complaints related to public areas in a professional and timely manner
 </li>
 <li>
 Maintain accurate records, reports, and attendance logs
 </li>
 <li>
 Support housekeeping management in achieving departmental goals and audits
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Hospitality certification or housekeeping training is an advantage
 </li>
 <li>
 Minimum 1&ndash;2 years of relevant experience in a similar role
 </li>
 <li>
 Previous experience in Housekeeping or Public Area operations, preferably in a hotel or resort
 </li>
 <li>
 Supervisory or team-leading experience preferred
 </li>
 <li>
 Strong knowledge of cleaning procedures, chemicals, and equipment
 </li>
 <li>
 Good communication and organizational skills
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks
 </li>
 <li>
 Attention to detail and commitment to high standards
 </li>
 </ul>
</div>

Public Area Supervisor

<div>
 
 Company Description
 
 
 
 A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
 
 
 
 Job Description
 
 
 
 Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Demonstrate Fairmont&rsquo;s Brand Standards in all interactions
 </li>
 <li>
 Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
 </li>
 <li>
 Make our Guests and Visitors feel warm and welcome
 </li>
 <li>
 Assist Guests with luggage
 </li>
 <li>
 Assist Guests with directions to the Front Desk, or any other area of the Hotel
 </li>
 <li>
 Welcome Guests using authentically local greetings
 </li>
 <li>
 Engage in conversation with first time visitors, show them the lobby and the surroundings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
 </li>
 <li>
 Impeccable grooming
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 2 years minimum experience in customer service is an asset
 </li>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Highly responsible &amp; reliable
 </li>
 <li>
 Ability to work cohesively as part of a team
 </li>
 <li>
 Ability to focus attention on Guest needs, remaining calm and courteous at all times
 
 
 </li>
 </ul>
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Frequent standing and walking throughout shift
 </li>
 <li>
 Occasional lifting and carrying up to 20 lbs
 </li>
 <li>
 Frequent kneeling, pushing, pulling, sitting
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Visa Requirements
 
 
 
 Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
</div>

Lobby Hostess

<div>
 
 Company Description
 
 
 
 Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
 
 
 
 Job Description
 
 
 
 Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintain positive guest relations at all times.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Maintain complete knowledge at all times of:
 </li>
 <li>
 all hotel features/services, hours of operation.
 </li>
 <li>
 all room types, numbers, layout, decor, appointments and location.
 </li>
 <li>
 all room rates, special packages and promotions.
 </li>
 <li>
 daily house count and expected arrivals/departures.
 </li>
 <li>
 scheduled daily group activities.
 </li>
 <li>
 Loyalty program details
 </li>
 <li>
 Build guest loyalty through personalized service
 </li>
 <li>
 Process all guest registrations and check-outs.
 </li>
 <li>
 Communicate services and amenities of the hotel to guests.
 </li>
 <li>
 Coordinate all guest room billing.
 </li>
 <li>
 Respond to all guest requests.
 </li>
 <li>
 Document and confirm reservations and cancellations.
 </li>
 <li>
 Block rooms in computer and follow through on designated requirements.
 </li>
 <li>
 Generate, print and distribute daily and weekly reports.
 </li>
 <li>
 Settle guest accounts and adhere to all cashiering procedures.
 </li>
 <li>
 Assist other front office departments as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school graduate or equivalent vocational training certificate.
 </li>
 <li>
 Previous experience as Front Desk Agent in hospitality an asset.
 </li>
 <li>
 Previous guest relations and cashiering experience an asset.
 </li>
 <li>
 Computer literate in Microsoft window Applications.
 </li>
 <li>
 Knowledge of Opera Property Management system
 </li>
 <li>
 Fluency in English both verbal and non-verbal.
 </li>
 <li>
 Ability to:
 </li>
 <li>
 perform job functions with attention to detail, speed and accuracy.
 </li>
 <li>
 prioritize and organize.
 </li>
 <li>
 be a clear thinker, remaining calm and resolving problems using good judgement.
 </li>
 <li>
 understand guests&rsquo; needs.
 </li>
 <li>
 work cohesively with co-workers as part of a team.
 </li>
 <li>
 work with minimal supervision.
 </li>
 <li>
 maintain confidentiality of guest information and pertinent hotel data.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Paid time off
 </li>
 <li>
 Medical, Dental and Vision Insurance, 401K
 </li>
 <li>
 Complimentary Shift Meal
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academy designed to sharpen your skills
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
 </li>
 <li>
 Career development opportunities with national and international promotion opportunities
 </li>
 </ul>
</div>

Front Desk Agent

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
 
 https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS"
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.
 
 
 <ul>
 <li>
 Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
 </li>
 <li>
 Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
 </li>
 <li>
 Manage guest relations, addressing concerns and enhancing overall satisfaction
 </li>
 <li>
 Coordinate with various departments to maintain seamless communication and operations
 </li>
 <li>
 Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
 </li>
 <li>
 Conduct regular team meetings and training sessions to improve performance and motivation
 </li>
 <li>
 Ensure compliance with company policies, local regulations, and safety standards
 </li>
 <li>
 Handle emergency situations and make critical decisions when necessary
 </li>
 <li>
 Prepare and analyze reports on key performance indicators
 </li>
 <li>
 Continuously seek ways to improve guest experiences and operational efficiency
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a similar role within the hospitality industry
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent customer service orientation with a friendly and empathetic approach
 </li>
 <li>
 Detail-oriented with the ability to multitask and work efficiently under pressure
 </li>
 <li>
 Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
 </li>
 <li>
 Strong problem-solving skills and ability to make quick, assertive decisions
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Financial acumen for managing rates and overbooking strategies
 </li>
 <li>
 Flexibility to work varying shifts, including nights, weekends, and holidays
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Fluency in English; knowledge of Arabic or other languages is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Hotel Overview:
 
 Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Duty Manager

Join Fairmont Hotels & Resorts and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fairmont Hotels & Resorts

About Company

Security Officer (Full-time)

Royal Service

Public Area Supervisor

Lobby Hostess

Front Desk Agent

Front Desk Agent

Duty Manager