Qureos Mentor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Discover the essence of Maui at Fairmont Kea Lani, Hawai&lsquo;i&rsquo;s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea&rsquo;s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.
 
 
 From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
 </li>
 <li>
 401(k)
 </li>
 <li>
 One complimentary duty meal for all employees that work more than 6 hours per shift
 </li>
 <li>
 Food &amp; Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
 </li>
 <li>
 Wellness Offerings
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 Create the experience before the guest has even arrived. As a
 
 Housekeeping Houseperson
 
 , the organizational support you provide to the Housekeeping team will ensure our guest suites &amp; villas are well equipped and that our guests Feel Welcome from the minute they step into their room.
 
 
 Hourly Rate: $27.49
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Perform daily cleaning as well as occasional projects that promote overall cleanliness and maintenance of our resort, exceeding expectations in all guest areas. This involves vacuuming/mopping floors, window washing, cleaning lanais/balconies, dusting, polishing, replenishing amenities, furniture moving and special projects as assigned
 </li>
 <li>
 Maintain the cleanliness of the guest corridors, staircases, elevators, laundry facilities, and public areas
 </li>
 <li>
 Assist with cleaning and sanitizing of guest rooms and public areas
 </li>
 <li>
 Respond to all Housekeeping and Royal Service calls, which include guest deliveries and requests
 </li>
 <li>
 Stock Housekeeping closets with clean linen, robes, dishes, glassware, amenities and other guest supplies according to par guidelines
 </li>
 <li>
 Assist with removing dirty linen and trash from guest room floors and guest rooms
 </li>
 <li>
 Must be flexible with your schedule &ndash; Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed
 
 
 </li>
 </ul>
 
 Schedule:
 
 Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
 
 
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Warm and caring personality; previous housekeeping experience an asset
 </li>
 <li>
 Ability to work cohesively as part of a team with minimum supervision
 </li>
 <li>
 Ability to anticipate and focus attention on guest needs, being professional and welcoming
 </li>
 <li>
 Must have manual dexterity to be able to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed
 </li>
 <li>
 Frequent walking and standing throughout shift
 </li>
 <li>
 Frequent lifting and carrying up to 50 lbs.
 </li>
 <li>
 Frequent pushing and pulling up to 100 lbs.
 </li>
 <li>
 Occasional bending and kneeling
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps
 
 
 </li>
 </ul>
 Additional Information
 
 
 All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Join our &lsquo;ohana today
 
 : Visit our website to learn more about living and working for Fairmont Hawai&rsquo;i. www.fairmonthawaiijobs.com
 
 
 
 Why work for Accor?
 
 Discover a world where life pulses with passion!
 
 
 Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
 
 
 Hospitality is a work of heart! #fairmontcareers #alwayskealani
</div>

Housekeeping Houseperson (Full-time)

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.
 
 
 <ul>
 <li>
 Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience
 </li>
 <li>
 Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail
 </li>
 <li>
 Process guest requests, reservations, and room assignments efficiently using hotel management systems
 </li>
 <li>
 Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction
 </li>
 <li>
 Answer phone calls and emails professionally, directing inquiries to appropriate departments
 </li>
 <li>
 Maintain accurate guest records and confidential information in compliance with hotel policies
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
 </li>
 <li>
 Perform administrative tasks including data entry, filing, and documentation
 </li>
 <li>
 Provide concierge-level assistance and local recommendations to enhance the guest experience
 </li>
 <li>
 Ensure the front desk area remains organized, clean, and welcoming at all times
 </li>
 <li>
 Uphold Fairmont standards of service excellence and brand reputation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven customer service experience in a hospitality or hotel environment
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Strong organizational and time management abilities with the capacity to multitask effectively
 </li>
 <li>
 Proficiency with hotel property management systems (PMS) and computer applications
 </li>
 <li>
 Professional demeanor with a friendly, empathetic, and customer-focused approach
 </li>
 <li>
 Problem-solving skills and ability to handle challenging situations with composure
 </li>
 <li>
 Attention to detail and accuracy in record-keeping and data entry
 </li>
 <li>
 Knowledge of luxury hospitality standards and premium guest service expectations
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays as required
 </li>
 <li>
 Familiarity with loyalty program operations is a plus
 </li>
 <li>
 Multilingual capabilities beyond English are highly valued
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Fairmont Gold Agent / Reception Agent

<div>
 
 Company Description
 
 
 
 
 Raffles &amp; Fairmont Red Sea
 
 , positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
 
 
 
 Job Description
 
 
 
 
 Fairmont The Red Sea
 
 is seeking an experienced and guest-focused
 
 Fairmont Gold &amp; Residence Manager
 
 to lead the operations of our luxury residential offering in Umluj, Saudi Arabia.
 
 
 In this pivotal leadership role, you will oversee the daily operations of
 
 Fairmont Gold &amp; Residences
 
 , ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team, drive operational excellence, and create memorable experiences for residence owners and long-stay guests.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee the daily operations of the Fairmont Gold &amp; Residences, ensuring seamless service delivery and adherence to Fairmont&rsquo;s luxury service standards
 </li>
 <li>
 Lead, mentor, and supervise a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Manage guest and residence owner relations, ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion
 </li>
 <li>
 Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners
 </li>
 <li>
 Monitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performance
 </li>
 <li>
 Manage departmental budgets, control costs, and optimize resource allocation to achieve financial targets
 </li>
 <li>
 Coordinate with Rooms, Concierge, Butler Service, and other hotel departments to ensure seamless service delivery and a personalized guest journey
 </li>
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 Ensure compliance with company policies, health and safety regulations, and local Saudi Arabian requirements
 </li>
 <li>
 Conduct staff training and development programs to ensure consistent delivery of high-quality service
 </li>
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 Implement tailored services and lifestyle programs for residence owners and long-stay guest
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 5 years of management experience in luxury hospitality operations
 </li>
 <li>
 Minimum 3 years of direct experience managing exclusive lounges, clubs, or residence facilities
 </li>
 <li>
 Proven track record of leading and developing high-performing teams in upscale hospitality environments
 </li>
 <li>
 Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele
 </li>
 <li>
 Strong operational and financial management skills, including budget management and cost control
 </li>
 <li>
 Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred
 </li>
 <li>
 Proficiency with property management systems (PMS) and hospitality technology platforms
 </li>
 <li>
 Comprehensive knowledge of luxury hospitality standards and best practices
 </li>
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 Strong organizational and time management skills with the ability to manage multiple priorities
 </li>
 <li>
 Problem-solving abilities and decisiveness in addressing operational challenges
 </li>
 <li>
 Experience with event coordination and customized guest programming
 </li>
 <li>
 Familiarity with Fairmont service standards and luxury brand positioning is preferred
 </li>
 <li>
 Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What&rsquo;s In It For You...
 
 
 
 <ul>
 <li>
 The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
 </li>
 <li>
 The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.
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 Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
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 <li>
 A competitive package and excellent opportunities for professional growth.
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 Outstanding discounts across the global Accor and luxury brand network.
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 </ul>
</div>

Fairmont Gold Manager - Fairmont The Red Sea

<div>
 
 Company Description
 
 
 
 Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.
 
 
 Join us as the pre-opening General Manager for Fairmont Al Khobar. Set to open in early 2027.
 
 
 
 Job Description
 
 
 
 You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.
 
 
 Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.
 
 
 A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.
 
 
 In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.
 
 
 As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel&rsquo;s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.
 
 
 Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.
 
 
 
 Key Behaviours And Responsibilities
 
 
 
 <ul>
 <li>
 Act with an open mindset:
 
 
 </li>
 </ul>
 Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
 
 
 Demonstrate explicit knowledge and awareness of company standards as an integral role model.
 
 
 Build quality relationships with the management team.
 
 
 Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
 
 
 <ul>
 <li>
 Create positive impact working with others:
 
 
 </li>
 </ul>
 Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
 
 
 Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
 
 
 Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
 
 
 Recognize and appreciate the contributions and well-being of colleagues.
 
 
 <ul>
 <li>
 Strive for guest/client satisfaction:
 
 
 </li>
 </ul>
 Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
 
 
 Maintain product and service quality standards by conducting ongoing evaluations.
 
 
 Handle VIP Guests and understand international protocols for government officials and royalty.
 
 
 Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
 
 
 <ul>
 <li>
 Consistently deliver excellence:
 
 
 </li>
 </ul>
 Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel&rsquo;s assets.
 
 
 Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
 
 
 Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
 
 
 Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
 
 
 Recognize and reward outstanding performance and celebrate achievements within the organization.
 
 
 <ul>
 <li>
 Enable team success:
 
 
 </li>
 </ul>
 Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
 
 
 Encourage individuals to take on challenging assignments and stretch their capabilities.
 
 
 Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
 
 
 Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
 
 
 As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.
 
 
 <ul>
 <li>
 Create clarity:
 
 
 </li>
 </ul>
 Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
 
 
 Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
 
 
 Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
 
 
 Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.
 
 
 <ul>
 <li>
 Inspire for top performance:
 
 
 </li>
 </ul>
 Lead with passion and integrity, motivate and inspire others to achieve their best.
 
 
 Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
 
 
 Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
 
 
 Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
 
 
 Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
 
 
 Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
 
 
 Convince others, negotiate, debate, and find win-win solutions.
 
 
 
 Qualifications
 
 
 
 Prior experience in a luxury hotel General Manager position.
 
 
 Experience managing in a pre-opening and opening environment.
 
 
 Strong educational background with professional qualifications and a continuous learning mindset.
 
 
 Fluent in English.
 
 
 Proven track record of building a strong service, and quality culture
 
 
 Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
 
 
 Experience in managing owner relations.
 
 
 Demonstrated leadership, organizational, and interpersonal skills.
 
 
 Strategic thinker with excellent communication and presentation skills.
 
 
 Displays a strong entrepreneurial spirit
 
 
 Bottom-line oriented with a focus on quality guest service and team-building.
 
 
 Creative and innovative mindset.
 
 
 Ability to collaborate and work in a fast-paced environment.
 
 
 Excellent sense of prioritization and time management.
 
 
 Professional demeanor and strategic orientation.
 
 
 Engaging, friendly, and charismatic with a natural ability to connect with guests.
 
 
 Passionate about creating memorable experiences and turning moments into special memories.
</div>

General Manager - Fairmont Al Khobar (Pre-Opening)

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We're looking for a Digital Marketing Coordinator to join our team in Cairo, Egypt. In this role, you will support the execution of digital marketing campaigns and initiatives across multiple channels. You will work collaboratively with the marketing team to organize, implement, and monitor digital marketing activities while maintaining attention to detail and ensuring all projects are delivered efficiently and professionally.
 
 
 <ul>
 <li>
 Coordinate and execute digital marketing campaigns across social media platforms, email, and web channels
 </li>
 <li>
 Create and schedule engaging content for company social media accounts, ensuring brand consistency and message alignment
 </li>
 <li>
 Monitor and analyze campaign performance using analytics tools, providing detailed reports and actionable insights
 </li>
 <li>
 Assist in the development of marketing materials, including copywriting, graphics, and multimedia content
 </li>
 <li>
 Manage email marketing campaigns, including list segmentation, template customization, and performance tracking
 </li>
 <li>
 Support SEO and SEM initiatives by conducting keyword research and optimizing web content
 </li>
 <li>
 Organize and maintain marketing calendars, project timelines, and campaign documentation
 </li>
 <li>
 Collaborate with cross-functional teams to ensure marketing objectives are met on schedule
 </li>
 <li>
 Track marketing metrics and KPIs, identifying trends and opportunities for optimization
 </li>
 <li>
 Respond to inquiries and manage customer interactions through digital channels
 </li>
 <li>
 Stay current with digital marketing trends, tools, and best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills and Experience:
 
 
 <ul>
 <li>
 Proficiency with digital marketing platforms (Google Analytics, Meta Business Suite, LinkedIn Campaign Manager)
 </li>
 <li>
 Demonstrated experience managing social media accounts and creating engaging content
 </li>
 <li>
 Strong written and verbal communication skills with excellent attention to detail
 </li>
 <li>
 Proficiency in email marketing platforms and marketing automation tools
 </li>
 <li>
 Basic knowledge of SEO and SEM principles
 </li>
 <li>
 Experience with project management and organizational tools
 </li>
 <li>
 Analytical mindset with ability to interpret data and generate insights
 </li>
 <li>
 Proficiency in Microsoft Office Suite and Google Workspace
 </li>
 <li>
 Strong interpersonal and collaborative skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Digital Marketing Coordinator

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.
 
 
 <ul>
 <li>
 Supervise and coordinate daily front-of-house operations to ensure seamless guest experiences and efficient service delivery
 </li>
 <li>
 Lead, mentor, and support the Guest Services/Front Desk team through coaching, performance feedback, and professional development opportunities
 </li>
 <li>
 Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations
 </li>
 <li>
 Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures
 </li>
 <li>
 Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands
 </li>
 <li>
 Monitor team performance, conduct regular check-ins, and provide constructive feedback to drive continuous improvement
 </li>
 <li>
 Utilize guest management systems and property management software to track operations, guest preferences, and service metrics
 </li>
 <li>
 Collaborate with other departments to coordinate guest services and resolve interdepartmental issues transparently
 </li>
 <li>
 Identify operational challenges and implement innovative solutions to enhance efficiency and guest satisfaction
 </li>
 <li>
 Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analysis
 </li>
 <li>
 Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards
 </li>
 <li>
 Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills and Experience:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members
 </li>
 <li>
 Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment
 </li>
 <li>
 Proven ability to maintain high service levels under pressure while remaining calm and resilient
 </li>
 <li>
 Advanced problem-solving and conflict resolution abilities with a customer-focused mindset
 </li>
 <li>
 Proficiency in guest complaint handling and de-escalation techniques
 </li>
 <li>
 Experience with guest management systems and property management software (PMS)
 </li>
 <li>
 Strong organizational and time management skills with meticulous attention to detail
 </li>
 <li>
 Ability to work collaboratively across departments and foster an inclusive team environment
 </li>
 <li>
 Demonstrated capability to analyze performance metrics and make data-driven decisions
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous pre-opening hotel experience or experience with luxury hospitality brands
 </li>
 <li>
 Background in a supervisory or lead role within front-of-house operations
 </li>
 <li>
 Familiarity with multiple guest service platforms and reservation systems
 </li>
 <li>
 Experience coaching and developing team members for career advancement
 </li>
 <li>
 Knowledge of hospitality industry best practices and service standards
 </li>
 <li>
 Multilingual abilities (Arabic and English preferred for Cairo location)
 </li>
 <li>
 Certification in hospitality management or customer service excellence
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Guest Service Supervisor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
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 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
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 Employee benefit card offering discounted rates at Accor worldwide
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 Learning programs through our Academies
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 Opportunity to develop your talent and grow within your property and across the world!
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 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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 </ul>
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Front Desk Agent

Join Fairmont Hotels & Resorts and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.