Qureos Mentor

Family Health Centers of San Diego

<div>For more than 55 years, Family Health Centers of San Diego&rsquo;s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women&rsquo;s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Job Roles
<ul><li>Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
</li><li>Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.</li><li>
Follow policies and procedures in collecting and handling cash.</li><li>
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.</li><li>
Confirm, request, and process referrals and authorizations for specialty services.</li><li>
Contact patients to schedule appointments and make reminder/recall notifications.</li><li>
Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.</li><li>
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.</li><li>
Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.</li><li>
Perform other duties as assigned.</li></ul> 
Education/Certifications/Licenses/Registrations
<ul><li>High School diploma or GED equivalent required.</li><li>
Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.</li><li>
Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.</li><li>
Traveling between sites and other locations is occasionally required. Must have a valid California driver&rsquo;s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver&rsquo;s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.</li></ul>
Experience/Specialized skills (including Language)
<ul><li>1 &ndash; 3 years of experience related to administrative/clerical support, or customer service required.
</li><li>Experience in a healthcare environment preferred.</li><li>
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.</li><li>
Ability to work both in a team-based environment and independently.</li><li>
Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.</li><li>
Knowledge of cashiering functions with the ability to record payments and cash received.</li><li>
Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
</li><li>Possess a basic understanding of medical terminology and procedures preferred.</li><li>
Ability to maintain confidentiality.</li><li>
Ability to listen well in devoting attention to patients and medical professionals. Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.</li><li>
Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.</li></ul>
We are excited to share that the salary range for this position is:
$25.00 - $29.12
Information on our extensive benefits package can be found here: FHCSD Wellness &ndash; Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.</div>

Patient Service Representative

<div>For more than 55 years, Family Health Centers of San Diego&rsquo;s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women&rsquo;s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Family Health Centers of San Diego is looking for an Administrative Assistant III who independently provides high-level administrative support for the assigned managers and department. Duties are broad and will vary depending on assignment, but generally include data collection, entry, and analysis, advanced report creation (including graphs and pivot tables), coordination of meetings, supply ordering, and similar tasks. The Administrative Assistant III uses in-depth knowledge of departmental operations and discretion to answer routine and non-routine correspondence and works with highly confidential and sensitive information. Deals with a diverse group of customers, patients, and visitors as well as internal contacts at all levels of the organization. As the senior level of Administrative Support, the Administrative Assistant III coordinates larger departmental projects with organizational impact, utilizing project management skills and applying LEAN methodology. In addition, the Administrative Assistant III may provide supervision to a small number of lower level clerical and administrative support staff.
This position is under LRMAI - The overall purpose of the Laura Rodriguez Medical Assistant Institute is to provide an exceptional medical assistant program in a safe setting of academic scholarship that will produce compassionate allied health workers. It is the goal of the school to fulfill the educational expectations of students and faculty, and to provide the community with professionals capable of meeting the challenges in the field of allied health. 
Responsibilities:<ul><li>
Acts as a liaison with other departments and internal and external customers (including patients, vendors, auditors and inspectors). Answers phones, emails, and walk-in visitors, using discretion to answer both routine and complicated questions; forwards issues to appropriate person. Handles confidential and routine information.</li><li>
Ensures applicable regulatory and department standards are adhered to on an on-going basis (The Joint Commission, OSHA, etc.).</li><li>
Leads, educates, coaches and mentors others on LEAN continuous process improvement philosophy, tools and application to accomplish organizational goals.</li><li>
Performs other duties as assigned.</li><li>
Recruits, trains, develops, engages and retains an accountable workforce.</li><li>
Researches, collects, and enters data. Performs intermediate data analysis, identifying discrepancies and researching for resolution. Creates high-level reports, which include graphs, charts, and pivot tables. Makes reports that are timely, correct, and audience appropriate.</li><li>
Supports manager(s) and department with high-level administrative support, which may include calendaring, scheduling, time card support, meeting organization and minutes, travel arrangements, and similar administrative support tasks.</li><li>
Types and designs high-level, audience specific correspondences, memos, spreadsheets, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy. Includes data entry and non-medical transcription.</li><li>
Utilizes LEAN methodology to manage special nonrecurring and ongoing projects, including planning, implementation, and evaluation; works with teams or independently to meet deadlines and accomplish project goals. Coaches, mentors, and leads teammates on special projects.</li></ul>
Requirements:<ul><li>
Bachelor's degree in Business Administration, Communication, Healthcare Administration, *English, or related field required.</li><li>
1 year of experience with project coordination and management.</li><li>
4 years of progressively responsible administrative support experience required, preferably in the medical/health-related field.</li><li>
Ability to type 40 - 50 WPM; ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.</li><li>
Exceptional knowledge of mathematics and intermediate level of calculation skills.</li><li>
Exceptional skills in computer software and systems, specifically Microsoft Office; ability to create graphs, use Excel Macros, and create dynamic power-point presentations.</li><li>
Intermediate knowledge of project management practices and principals, and LEAN methodology.</li><li>
Successful track record of leading and driving positive change through others.</li><li>
Traveling between sites and other locations is occasionally required. Must have a valid California driver&rsquo;s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver&rsquo;s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.</li></ul>
Rewards:<ul><li>
Job type: Regular Full Time (Onsite)</li><li>
Competitive Salary with Excellent Benefits</li><li>
Retirement Plan with Employer Match</li><li>
Paid Time Off, Extended Sick Leave and Paid Holidays</li><li>
Medical/Dental/Vision/FSA/Life Insurance</li><li>
Employee Discounts and Wellness Programs</li></ul>
#IndAdmin
The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
We are excited to share that the salary range for this position is:
$22.00 - $28.00
Information on our extensive benefits package can be found here: FHCSD Wellness &ndash; Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.</div>

Administrative Assistant III

Join Family Health Centers of San Diego and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Family Health Centers of San Diego

About Company

Patient Service Representative

Administrative Assistant III