Qureos Mentor

FAMILY VIOLENCE PREVENTION CENTER

<div>At InterAct, every staff member plays a vital role in advancing our mission: saving lives, rebuilding lives, and securing safer futures. 


The Case Manager/Counselor provides on-site coverage, case management, and counseling services to residents in InterAct&rsquo;s emergency shelter. Responsibilities include case management, supportive counseling, advocacy, referrals, and connections to wraparound services. This position requires a strong advocate who consistently upholds InterAct&rsquo;s core values and prioritizes client needs. 


Key Responsibilities
<ul><li>
Provide case management and counseling related to domestic and sexual violence, focusing on independent living strategies.</li><li>
Facilitate groups, conduct crisis and supportive counseling.</li><li>
Perform intake assessments for new residents.</li><li>
Meet regularly with clients to establish and review goals.</li><li>
Assist with planning and organizing Holiday Bizarre and holiday donations.</li><li>
Collaborate with InterAct staff, community partners, and stakeholders to coordinate comprehensive services.</li><li>
Educate and consult with community agencies and represent InterAct publicly.</li><li>
Maintain accurate, up-to-date client records and program documentation as required.</li><li>
Provide transportation and advocacy for clients seeking services such as mental health, substance abuse, or school related referrals as needed.</li><li>
Assist Director of Shelter Programming with client intake interviews as needed.</li><li>
Conduct regular \safety inspections of all residential areas.</li><li>
Provide support for walk-in services and crisis lines.</li><li>
Attend supervision meetings with the Director to review and assess case progress.</li><li>
Participate in volunteer training and community education presentations.</li><li>
Serve as a program specialist or liaison as assigned.</li><li>
Provide general shelter operations and shift coverage as needed.</li><li>
Complete administrative tasks to ensure continuity of care and compliance (e.g., updating forms, logs, exit summaries, data entry in EmpowerDB).</li><li>
Uphold confidentiality and professional standards at all times.</li><li>
Foster a warm, welcoming environment with empathy and cultural sensitivity.</li><li>
Ensure collaboration across support services and other programs to maintain seamless client care.</li><li>
Represent InterAct&rsquo;s mission in community outreach and partnership activities.</li><li>
Comply with all agency policies, procedures, and ethical standards.</li><li>
Complete 20 hours of onboarding and maintain 20 hours of annual training (July 1 &ndash; June 30).</li><li>
Perform additional duties as needed to support program operations.</li></ul> 


Qualifications
<ul><li>
 Strong commitment to ending domestic and sexual violence.</li><li>
 Ability to provide culturally competent, empathetic, and non-judgmental services to diverse populations.</li><li>
 Solid case management skills and knowledge of local community resources.</li><li>
 Emotional maturity, stability, and sound judgment.</li><li>
 Familiarity with Wake County&rsquo;s service network and ability to build partnerships.</li><li>
 Strong organizational, multitasking, and prioritization skills.</li><li>
 Capacity to remain calm and diplomatic in crisis situations.</li><li>
 Team-oriented with problem-solving and conflict resolution abilities.</li><li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li><li>
 Excellent written and verbal communication skills.</li></ul> 

<ul><li>
 Bachelor&rsquo;s or master&rsquo;s degree in social work, psychology, or a related human services field.</li><li>
 At least three (2) years of experience in supervision, direct services, crisis intervention, or advocacy, or five (5) years of equivalent experience.</li><li>
 Experience working with survivors of domestic and/or sexual violence preferred.</li><li>
 Successful background check and compliance with InterAct&rsquo;s Communicable Diseases Policy.</li><li>
 Valid driver&rsquo;s license, reliable transportation, and a clean driving record.</li></ul>
InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed above, we encourage you to apply for this rewarding position.</div>

Case Manager/Counselor - Shelter

<div>InterAct is dedicated to ending the cycle of domestic and sexual violence in Wake County, Interact saves lives, rebuilds lives, and secures safer futures for our clients and their families. Every staff member plays a vital role in fulfilling this mission

The Housing Services Navigator/Case Manager is part of InterAct&rsquo;s Personal and Economic Empowerment team, providing case management, advocacy, and support services to adult survivors of domestic violence and/or sexual assault. This role assesses clients&rsquo; needs, develops individualized service plans, and coordinates with community partners to help clients achieve safety, stability, and independence. The position requires strong interpersonal skills, trauma-informed practice, and a commitment to InterAct&rsquo;s mission and values. 


Key Responsibilities 


Client Support Services
<ul><li>
Conduct housing and service intakes for new participants, verifying eligibility and ensuring complete, accurate documentation.</li><li>
Enter client information into the agency database and maintain confidentiality at all times.</li><li>
Serve as liaison between clients and in-house programs (e.g., legal, therapeutic, and financial literacy services).</li><li>
Coordinate and track the financial literacy program, including workshop scheduling.</li><li>
Collaborate with clients, case managers, and community partners to ensure comprehensive support services.</li><li>
Provide general administrative support to the housing program as needed.</li></ul>

Case Management and Service Coordination
<ul><li>
Provide trauma-informed counseling and case management to survivors of domestic violence and sexual assault.</li><li>
Assess clients&rsquo; housing barriers and strengths, developing individualized, strength-based housing plans that promote stability and self-sufficiency.</li><li>
Assist clients with long-term goals related to housing, education, and economic advancement.</li><li>
Educate clients about lease agreements, tenants&rsquo; rights, and responsibilities.</li><li>
Support clients in developing personal budgets through proactive counseling sessions.</li><li>
Maintain consistent communication with clients, landlords, referral sources, and partner agencies.</li><li>
Represent InterAct in community collaborations and serve as liaison with external organizations.</li></ul>

Crisis Response and Advocacy
<ul><li>
Participate in on-call rotation for crisis lines and walk-in support, including assigned evening, weekend, and holiday shifts.</li><li>
Provide court, hospital, and Solace Center advocacy as needed.</li><li>
Respond to walk-ins and crisis line calls as part of the agency&rsquo;s crisis response services.</li></ul>

Documentation and Compliance
<ul><li>
Maintain accurate, timely client records and case notes in Empower DB.</li><li>
Collect and report all required data for grants and compliance.</li></ul>

Professional Development and Mission Alignment
<ul><li>
Train and support volunteers and interns assigned.</li><li>
Represent InterAct and its mission in community engagements and partnership initiatives.</li><li>
Participate in supervision, team meetings, and professional development opportunities.</li><li>
Complete initial onboarding and at least 20 hours of continuing education annually.</li><li>
Adhere to all confidentiality, ethical, and agency policies.</li><li>
Perform additional duties as assigned.</li></ul> 
<ul><li>
Bachelor&rsquo;s degree in social work, psychology, counseling, or related human services field and three (3) years of experience with survivors of domestic violence/sexual assault or case management; OR Five (5) years of equivalent experience.</li><li>
Strong communication, mediation, and writing skills.</li><li>
Excellent organizational and documentation abilities with attention to detail.</li><li>
Knowledge of strengths-based case management, tenants&rsquo; rights, and housing resources.</li><li>
Familiarity with &ldquo;Housing First&rdquo; philosophy preferred.</li><li>
Demonstrated understanding of community resources and social service systems.</li><li>
Ability to establish healthy boundaries and empower clients toward independence.</li><li>
Skilled in problem-solving, crisis management, and conflict resolution.</li><li>
Proficient in basic computer applications.</li><li>
Commitment to diversity, equity, and trauma-informed practices.</li><li>
Valid driver&rsquo;s license, reliable transportation, and acceptable driving record.</li><li>
Satisfactory background check and compliance with InterAct&rsquo;s Communicable Disease Policy.</li></ul>
InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed above, we encourage you to apply for this rewarding position.</div>

Housing Services Navigator/ Case Manager

<div>InterAct is dedicated to ending the cycle of domestic and sexual violence in Wake County, Interact saves lives, rebuilds lives, and secures safer futures for our clients and their families. Every staff member plays a vital role in fulfilling this mission 


The Bilingual (Spanish speaking) Crisis Counselor delivers effective crisis intervention services to individuals and families who have experienced or are experiencing domestic violence and/or sexual violence. Utilization of crisis services may include lethality assessments, supportive counseling, intensive safety planning, coordination of community resources, provision of basic needs, and information/referrals. As a bilingual (Spanish) crisis counselor, you will prioritize Spanish-speaking clients. In addition, you are expected to perform work in a manner that consistently upholds InterAct&rsquo;s core values and commitment to putting clients&rsquo; needs first by promoting safety, support, stabilization, and healing from the effects of violence and abuse. 


Key Responsibilities

Crisis Response &amp; Support
<ul><li>
Provide immediate, trauma-informed crisis responses to callers and walk-in clients.</li><li>
Conduct lethality assessments, safety planning, crisis counseling, and shelter placements.</li><li>
Provide information, resources, and referrals to community programs and services.</li><li>
Guide, translate, and support survivors through Domestic Violence Protective Orders.</li><li>
Provide court advocacy, hospital response, and Solace Center advocacy as needed.</li></ul>

Spanish-Language Services
<ul><li>
Respond to calls on InterAct&rsquo;s Spanish Domestic Violence and Sexual Violence crisis lines.</li><li>
Facilitate or co-facilitate Spanish-language domestic violence support groups, including participant screenings and intakes.</li><li>
Translate and transcribe documents or proceedings as needed for client support.</li></ul>

Collaboration &amp; Coordination
<ul><li>
Partner with InterAct staff, program partners, and community agencies to ensure comprehensive, coordinated services.</li><li>
Promote a supportive, inclusive environment for staff, interns, volunteers, and clients.</li><li>
Participate in staff meetings, retreats, case reviews, and inter-program collaboration.</li><li>
Represent InterAct in the community through training, outreach, and partnership development.</li></ul>

Documentation &amp; Compliance
<ul><li>
Accurately record client interactions, case notes, and demographic data in Empower DB.</li><li>
Maintain strict adherence to confidentiality regulations and agency policies.</li><li>
Ensure compliance with professional standards of conduct and applicable codes of ethics.</li></ul>

Professional Development
<ul><li>
Complete onboarding training, including online coursework, role play, and shadowing, before independently responding to calls/walk-ins.</li><li>
Participate in at least 20 hours of continuing education annually to strengthen knowledge in the field of domestic and sexual violence.</li><li>
Engage in supervision, accept feedback, and actively integrate professional development into practice.</li></ul>

Other
<ul><li>
Support agency operations by performing other duties as assigned.</li></ul>

Maintain flexibility for on-call, weekend, and holiday shifts as needed<ul><li> Must be bilingual in English and Spanish.</li></ul>
<ul><li> Bachelor&rsquo;s degree in social work, Psychology, or a related Human Services field required; master&rsquo;s degree preferred.</li></ul>
<ul><li> Two (2) years of experience in crisis intervention (domestic/sexual violence field preferred), OR three (3) years of equivalent experience.</li></ul>
<ul><li> Ability to provide culturally competent, trauma-informed care with empathy and professionalism.</li></ul>
<ul><li> Strong crisis management, problem-solving, and conflict resolution skills.</li></ul>
<ul><li> Effective communication skills, including clear verbal/written communication and active listening.</li></ul>
<ul><li> Ability to prioritize, multi-task, and remain calm under pressure.</li></ul>
<ul><li> Strong interpersonal skills, emotional resilience, and capacity for empathy.</li></ul>
<ul><li> Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).</li></ul>
<ul><li> Reliable transportation required.</li></ul>
<ul><li> Must pass a background check and comply with InterAct&rsquo;s Communicable Disease Policy.</li></ul>
InterAct is an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about helping survivors of domestic violence and meet the qualifications listed above, we encourage you to apply for this rewarding position.</div>

Bilingual Crisis Counselor

Join FAMILY VIOLENCE PREVENTION CENTER and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FAMILY VIOLENCE PREVENTION CENTER

About Company

Case Manager/Counselor - Shelter

Housing Services Navigator/ Case Manager

Bilingual Crisis Counselor