Abrar Admin

FANATICS COLLECTIBLES

<div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div></div></div><p></p><p><b><br>
Reporting to: </b>Senior Customer Support Associate</p>
<p><b>
Location:</b> Remote</p>
<p><b>
Schedule: </b>Full Time</p><br>
<p></p>
<p><b>
About the team:</b></p>
<p>
Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties, and operators in the world, we're integrating with Fanatics' global digital sports platform (inclusive of 900 sports relationships and more than 80 million fans) to reimagine the collectibles business.</p><br>
<p></p>
<p><b>
About the role:</b></p>
<p>
Fanatics Collectibles is the licensed trading card division of Fanatics &ndash; a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We're looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote</p><br>
<p></p>
<p>
Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels.</p><br>
<p></p>
<p><b>
What you'll be doing:</b></p>
<ul>
<li>Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution.</li>
<li>Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook.</li>
<li>Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations.</li>
<li>Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally.</li>
<li>Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume.</li>
<li>Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts.</li>
<li>Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support.</li>
<li>Identify, quantify, and escalate emerging or systemic issues impacting the collector experience.</li>
<li>Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility.</li>
<li>Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy.</li>
<li>Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.</li></ul><br>
<p></p>
<p><b>
What we're looking for:</b></p>
<ul>
<li>Minimum 3 years of customer support or related experience, preferably in a fast-paced, high-volume environment</li>
<li>Strong understanding of the trading cards and collectibles industry, including collector behavior and product lifecycles</li>
<li>Proven ability to resolve complex or escalated issues with professionalism, empathy, and sound judgment</li>
<li>Experience handling public-facing issues, including social media support or executive-level escalations, is preferred</li>
<li>Excellent written and verbal communication skills with the ability to manage sensitive conversations across diverse customer profiles</li>
<li>Strong attention to detail and consistent documentation habits in CRM or case management systems</li>
<li>Comfortable navigating multiple platforms and tools simultaneously (Genesys, Shopify, Stripe, etc.)</li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Confident working independently while contributing to team-wide priorities in a distributed, remote setting</li>
<li>Strong multitasking, prioritization, and time management abilities</li>
<li>Flexible schedule availability, including evenings, weekends, and high-demand periods (e.g., product drops, seasonal events)</li>
<li>Willingness to provide peer-level support and contribute to onboarding or process improvement initiatives</li></ul><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @</i><i>collectfanatics.com</i><i>). For added security, where possible, apply through our company website at </i><i>www.fanaticsinc.com/careers</i><i>.</i></p><div><p>
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.</p></div></div>

Senior Customer Support Associate

<div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div></div></div><p></p><p><b><br>
About the Team</b></p>
<p>
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports &amp; entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.</p><br>
<p></p>
<p><b>
Role Summary</b></p>
<p>
As a Graphic Designer II at Fanatics Collectibles, you will play a key role in developing high-quality visual designs across various product lines and marketing initiatives. This mid-level position requires strong conceptual thinking, multi-tasking abilities, and technical expertise, ensuring the successful execution of designs from concept to final production. You will work closely with Art Directors, Senior Designers, and cross-functional teams to elevate the creative output while contributing to design direction, problem-solving, and workflow improvements.</p><br>
<p></p>
<p><b>
What you'll be doing:</b></p>
<div>
<ul><li><b>Creative Execution &amp; Design Development</b>
<ul><li>Design and develop visually compelling designs for trading card products</li>
<li>Create high-quality visual assets for trading cards, branding, and marketing campaigns assets</li>
<li>Develop and refine typography, color palettes, and layouts to enhance storytelling and product appeal</li>
<li>Produce production-ready files with a deep understanding of print and digital specifications</li>
<li>Provide creative solutions that enhance product differentiation and collector engagement</li>
</ul></li></ul></div><div><ul><li><b>Contribution to Creative Direction</b>
<ul><li>Offer design insights and strategic input to elevate brand aesthetics and product positioning</li>
<li>Contribute to brainstorming sessions, providing innovative and trend-forward design concepts</li>
<li>Stay current with sports, pop culture, collectibles, and industry trends to inform creative strategies</li>
</ul></li></ul></div><div><ul><li><b>Collaboration &amp; Communication</b>
<ul><li>Work cross-functionally with Art Directors, Senior Designers, Marketing, Product Development, and Licensing teams to ensure design excellence</li>
<li>Present design ideas and rationale to stakeholders, incorporating feedback effectively</li>
<li>Provide creative mentorship and guidance to junior designers, helping to elevate overall team output</li>
</ul></li></ul></div><div><ul><li><b>Multi-Tasking &amp; Workflow Management</b>
<ul><li>Manage multiple projects simultaneously, meeting tight deadlines while maintaining design integrity.</li>
<li>Balance short-term production needs with long-term creative innovation.</li>
<li>Adapt quickly to project shifts, feedback, and fast-paced workflows.</li>
</ul></li></ul></div><div><ul><li><b>Quality Control &amp; Brand Consistency</b>
<ul><li>Ensure all design assets maintain a high standard of quality, accuracy, and brand consistency.</li>
<li>Conduct thorough reviews of designs before production, addressing potential issues proactively.</li>
<li>Implement best practices in file organization, asset management, and workflow efficiency.</li></ul></li></ul><br>
</div>
<p></p><p><b>What we're looking for:</b></p>
<ul>
<li>Bachelor's degree in Graphic Design, Fine Arts, or a related field (or equivalent experience)</li>
<li>3-5 years of experience in graphic design, with a strong portfolio demonstrating branding, typography, layout, and storytelling</li>
<li>Strong portfolio showcasing creativity, typography, color theory, layout, and branding.</li>
<li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)</li>
<li>Basic understanding of print production, digital design principles, and brand identity development</li>
<li>Excellent problem-solving, time management, and multi-tasking skills in a fast-paced environment</li>
<li>Strong attention to detail, with a commitment to producing high-quality work</li>
<li>Excellent communication skills and ability to work collaboratively in a team environment</li>
<li>Passion for sports, collectibles, and design is a plus</li></ul><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at </i><i>www.fanaticsinc.com/careers</i></p><div><p>
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.</p></div></div>

Graphic Designer II

<div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div></div></div><p></p><p><b><br>
About the Team</b></p>
<p>
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports &amp; entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.</p><br>
<p></p>
<p><b>
WHO WE ARE</b></p>
<p>
Topps is a legendary brand with a 70+ year heritage at the heart of sports and entertainment collectibles. Now part of <b>Fanatics Collectibles</b>, Topps is expanding its impact through innovative digital platforms, direct-to-consumer experiences, and product design that connects with today's collectors.</p>
<p>
As a cornerstone of Fanatics Collectibles, Topps benefits from Fanatics' unmatched reach&mdash;including exclusive deals with <b>MLB</b>, <b>NFL</b>, and <b>NBA</b>, as well as global access to over <b>90 million fans</b>. While honoring its iconic past, Topps is building the future of collecting through cutting-edge creative, storytelling, and experiences that engage a new generation of fans.</p><br>
<p></p>
<p><b>
WHAT YOU'LL DO</b></p>
<p>
As a <b>Graphic Designer</b> at Topps, you will bring the brand's visual storytelling to life through bold, high-impact design across digital and physical channels. You'll play a key role in evolving the Topps identity&mdash;bridging its heritage with innovative creative that resonates with collectors and fans worldwide. This position will be responsible for handling a wide variety of duties, which include, but are not limited to the ones listed below.</p><br>
<p></p>
<p>
You will:</p>
<ul>
<li>Design and execute marketing campaigns, promotional assets, and product visuals across digital, social, and e-commerce channels.</li>
<li>Develop brand-right creative that reflects the iconic voice of Topps while pushing visual innovation.</li>
<li>Partner with cross-functional teams&mdash;including Marketing, Product, and Packaging&mdash;to deliver cohesive, campaign-driven creative.</li>
<li>Create digital assets such as landing pages, emails, banner ads, and social content for major product drops, events, and releases.</li>
<li>Contribute to packaging, insert card design, and print collateral to support physical collectibles.</li>
<li>Maintain and evolve the Topps visual identity system and design templates, ensuring consistency across all touchpoints.</li>
<li>Work in a fast-paced, deadline-driven environment where collaboration, initiative, and attention to detail are essential.</li>
<li>Provide creative direction and mentorship to other designers as needed.</li></ul><br>
<p></p>
<p><b>
WHAT YOU BRING</b></p>
<ul>
<li>3&ndash;5+ years of graphic design experience, ideally within consumer products, sports, entertainment, or lifestyle brands.</li>
<li>A strong portfolio that showcases your ability to merge creativity with brand consistency across digital and physical media.</li>
<li>Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and proficiency in Figma, Sketch, or similar tools.</li>
<li>Experience designing across digital channels (email, web, paid media, social) and for physical packaging or printed materials.</li>
<li>Deep understanding of layout, composition, typography, and color with a high attention to craft and detail.</li>
<li>Ability to manage multiple projects at once, take initiative, and deliver high-quality work on deadline.</li>
<li>Familiarity with collectibles, sports, or pop culture brands is a plus&mdash;and passion for the Topps brand is highly valued.</li></ul><br>
<p></p>
<p><b>
WHY JOIN US</b></p>
<p>
At Topps, you'll be part of a design-forward team reshaping one of the most storied brands in sports and entertainment. Backed by Fanatics, we're scaling a creative vision that honors the past while building the future. We are committed to creating an inclusive, collaborative workplace where your ideas&mdash;and your design&mdash;can make an impact.</p><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at </i><i>www.fanaticsinc.com/careers</i>.</p><div><p>
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.</p></div></div>

Graphic Designer - Creative Marketing

<p></p><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div>
</div>
</div><p></p><p><b>Role: </b>Collector Experience Representative</p>
<p><b>
Reports to: </b>Manager, Collector Experience</p>
<p><b>
L</b><b>ocation: </b>Remote</p>
<p><b>
Other: </b>Full-Time Position</p><br>
<p></p>
<p><b>
About the Company
</b></p><p>Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.</p>
<p>
We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we're a nimble, ambitious team building products from the ground up.</p>
<p>
If you're passionate about building world-class products and share our love for sports fans and collectors, FanaticsCollect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.</p><br>
<p></p>
<p><b>
About the Role</b></p>
<p>
As a Collector Experience Representative, you'll play a critical role in ensuring that both collectors and sellers feelheard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement.</li>
<li>Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms.</li>
<li>Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users.</li>
<li>Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy.</li>
<li>Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies.</li>
<li>Educate users on platform features, policies, and promotions to increase satisfaction and</li>
<li>Maintain detailed case documentation and insights in internal CRM and support</li>
<li>Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends.</li>
<li>Support special projects, launches, and initiatives that enhance the collector</li>
<li>Meet or exceed individual performance metrics while upholding team standards and community values.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p>
<ul>
<li>Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments.</li>
<li>Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure.</li>
<li>Highly organized with strong attention to detail, follow-through, and time</li>
<li>Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently.</li>
<li>Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels.</li>
<li>Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset.</li>
<li>Proven track record of cross-functional collaboration and the ability to influence outcomes across teams.</li>
<li>Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies.</li>
<li>Passion for collectibles and a deep understanding of collector behavior strongly</li>
<li>Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods.</li></ul><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at</i><i> </i><i>www.fanaticsinc.com/careers</i></p></div>

Collector Experience Representative

Join FANATICS COLLECTIBLES and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FANATICS COLLECTIBLES

About Company

Senior Customer Support Associate

Graphic Designer II

Graphic Designer - Creative Marketing

Collector Experience Representative