Urwah Admin

Farah Experiences

<div>The job scope includes:
<ul><li><div>Greeting / welcoming the guests in a warm and friendly manner.
</div></li><li><div>Approaching the guest and starting proactive communication.
</div></li><li><div>Assisting and advising guests to make purchases by recommending, describing and demonstrating products.
</div></li><li><div>Efficiently handle computerized cash register that involves barcode scanners, calculators, credit card machines.
</div></li><li><div>Collect and process money tendered transactions of different currencies, vouchers, stored value cards, and credit card payments.
</div></li><li><div>Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory.
</div></li><li><div>Applying product knowledge while handling guests and improve the same on a regular basis.
</div></li><li><div>Working on promotions and achieving set targets.
</div></li><li><div>Handling basic guest complaints on the spot.
</div></li><li><div>Ensuring clean and safe environment.
</div></li><li><div>Ensuring all products displayed are properly displayed and labeled as per our brand standards.
</div></li><li><div>Assisting in quarterly and yearly inventory.
</div></li><li><div>Any other tasks that may be required from time to time to perform to meet the needs of the business.
</div></li><li><div>Medically able to work in all weather conditions.
</div></li><li><div>Physical able to carry/lift items, climb ladder etc.
</div></li></ul><div> 
To be considered for this role, you will need to have:
</div><div></div><div>Job Essentials:
</div><ul><li><div>Higher secondary or equivalent
</div></li><li><div>Moderate verbal communication skills
</div></li></ul><div><ul><li><div>Basic knowledge of cash handling skills
</div></li><li><div>Good communication skills</div></li></ul></div></div>

Retail Associate

<div>JOB SCOPE
 
 
&acirc;&euro;&cent; Executes all safety checks prior to performances as per daily checklists
 
&acirc;&euro;&cent; Ensures performance areas are clean and clear daily as per schedules
 
&acirc;&euro;&cent; Sets up and operates all stage equipment required for the successful completion of shows and events
 
&acirc;&euro;&cent; Reports any issues with equipment immediately to management
 
&acirc;&euro;&cent; Operates flying winches during performances as needed
 
&acirc;&euro;&cent; Drives lifts in order to clean and maintain equipment as needed
 
&acirc;&euro;&cent; Works at heights when necessary while observing all safety measures
 
&acirc;&euro;&cent; Attends necessary trainings in order to safely operate winches and drive lifts
 
&acirc;&euro;&cent; Prepares pre-sets for shows as per schedules
 
&acirc;&euro;&cent; Assists with rehearsals and trainings as requested by management
 
&acirc;&euro;&cent; Moves and rearranges set pieces before, after, and during performances
 
&acirc;&euro;&cent; Communicates with show caller and other Stagehands utilizing communications system provided by management
 
&acirc;&euro;&cent; Follows instructions and reacts quickly to emergency situation during, prior and after performances
 
&acirc;&euro;&cent; Paints and maintains set pieces and equipment, as needed
 
&acirc;&euro;&cent; Ensures props are affixed properly
 
&acirc;&euro;&cent; Cleans stage and backstage area after performance and as requested by management
 
&acirc;&euro;&cent; Ensures that the work area remains debris free, and that a clear and safe working environment is maintained
 
&acirc;&euro;&cent; Supports the organization of storage areas as requested by management
 
&acirc;&euro;&cent; Provides assistance during special and seasonal events in the parks as needed
 
&acirc;&euro;&cent; Supports other shows/events in the department and parks are requested, including but not limited to park opening and other ceremonies, corporate, seasonal and marketing events
 
&acirc;&euro;&cent; Performs other duties as directed
 
 
Essential:
 
&acirc;&euro;&cent; Higher secondary or equivalent
 
&acirc;&euro;&cent; Previous experience in a theatre/show or in the entertainment industry or related industries
 
&acirc;&euro;&cent; Knowledge of English
 
&acirc;&euro;&cent; Basic knowledge of stage craft
 
&acirc;&euro;&cent; Capable of following instructions and works well as a team in order to serve the show
 
&acirc;&euro;&cent; Physical ability
Desirable:
 
&acirc;&euro;&cent; Theatre related training, lighting and sound professional training certificates
 
&acirc;&euro;&cent; 2 years of experience as a Stagehand
 
&acirc;&euro;&cent; Able to drive lifts
 
&acirc;&euro;&cent; Eye/hand coordination for winch operation
 
&acirc;&euro;&cent; Knowledge of stage communications systems
 
&acirc;&euro;&cent; Experience with props and set construction
 
&acirc;&euro;&cent; Experience with light and sound programming and operations</div>

Entertainment Stage Technician

<div>Technical Support:
 
&acirc;&euro;&cent; Take an active role in setting up, operating, and maintaining audio, video, lighting equipment, and technical operations.
 
&acirc;&euro;&cent; Conduct daily checks, startup, closing procedures, preventive and corrective maintenance of AVL and Network systems around the park.
 
&acirc;&euro;&cent; Minimize downtime by performing preventive maintenance activities in accordance with manufacturer's requirements.
 
&acirc;&euro;&cent; Troubleshoot technical issues in real-time, ensuring minimal disruption to live show &amp; events and the daily operation
 
&acirc;&euro;&cent; Alone or a part of a team you will support production teams, event sales teams to meet technical requirements and ensure smooth operations of shows and events and smooth running of the parks on a daily basis.
 
&acirc;&euro;&cent; Ensure that all corrective maintenance is performed effectively to prevent recurring issues.
 
&acirc;&euro;&cent; Attend briefings, training sessions, and development programs to promote personal growth.
Quality Assurance:
 
&acirc;&euro;&cent; Follow best practices for equipment setup, operation, and safety whilst following the business's safety requirements.
 
&acirc;&euro;&cent; Conduct quality checks as required by the Maintenance Management System to maintain high standards of maintenance and operation and report any issues in a timely fashion.
 
&acirc;&euro;&cent; Complete and submit all preventive and corrective maintenance checklists to Team Leaders by the designated deadline.
Reporting:
 
&acirc;&euro;&cent; Report any issues that occur in a time fashion to the shift supervisor.
 
&acirc;&euro;&cent; Report equipment faults, troubleshoot equipment and system faults.
 
Collaboration:
 
&acirc;&euro;&cent; Foster a collaborative and innovative environment within the Entertainment technical team, supporting and guiding each other along with new team members.
QUALIFICATIONS, EXPERIENCE AND SKILLS
Essential:
 
&acirc;&euro;&cent; High school diploma or equivalent.
 
&acirc;&euro;&cent; Proven experience working with audio, video, lighting, and special effects equipment in a live entertainment or event production environment.
 
&acirc;&euro;&cent; Electrical, Electronics, IT and IT Network experience.
 
&acirc;&euro;&cent; The knowledge of operating of Entertainment shows systems and show control systems are a must.
 
&acirc;&euro;&cent; Keen interest in technology. Familiar with latest technologies and implementation. &Acirc;&middot;
 
&acirc;&euro;&cent; Proven ability in troubleshooting.
 
&acirc;&euro;&cent; Problem solving skills.
 
&acirc;&euro;&cent; Able to adhere to strict timelines.
 
&acirc;&euro;&cent; Clear understanding of both written and spoken English.
 
&acirc;&euro;&cent; Computer skills.
 
&acirc;&euro;&cent; Ability to understand one line drawings and schematics.
 
&acirc;&euro;&cent; Able to spend long hours standing if required.
 
&acirc;&euro;&cent; Possess a firm knowledge of installation tools and have the ability to use them.
 
&acirc;&euro;&cent; Ability to lift at least 25 kg.
Desirable:
 
&acirc;&euro;&cent; Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering or related field Highly preferred.
 
&acirc;&euro;&cent; Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues under pressure.
 
&acirc;&euro;&cent; Theater background
 
&acirc;&euro;&cent; Previously worked at theme park
 
&acirc;&euro;&cent; Operated audio and lighting systems for live entertainment.
 
&acirc;&euro;&cent; Component repairs of audio, lighting, and video equipment.
 
&acirc;&euro;&cent; People person who works well alone and as part of a larger team.
 
&acirc;&euro;&cent; Self-motivated and wants to get the job done.
 
&acirc;&euro;&cent; Knowledge of show, automation, and digital signal processing is an advantage.
 
&acirc;&euro;&cent; Has system integration and design knowledge.</div>

Entertainment Technician

<div>AREA(S) OF RESPONSIBILITY
Team Leadership:
 
&acirc;&euro;&cent; Supervise and mentor a team of technical support specialists.
 
&acirc;&euro;&cent; Allocate tasks and set performance goals for team members.
 
&acirc;&euro;&cent; Conduct regular performance evaluations and provide constructive feedback.
 
&acirc;&euro;&cent; Ensure Safety is implemented.
 
 
Technical Support:
 
&acirc;&euro;&cent; Oversee the setup, operation, and maintenance of one of the following: Audio, Video, Lighting, AV Networks or Technical Operations.
 
&acirc;&euro;&cent; Troubleshoot technical issues in real-time, ensuring minimal disruption to live show &amp; events and the daily operation.
 
&acirc;&euro;&cent; Collaborate with production and sales teams to meet technical requirements to ensure smooth operations of the park and shows and events under the management of Entertainment Technical.
 
&acirc;&euro;&cent; Able to handle challenging tasks.
 
 
Resource Management:
 
&acirc;&euro;&cent; Ensuring that preventative maintenance is done In line with the maintenance management system
 
&acirc;&euro;&cent; Coordinate with vendors and suppliers whilst following company guidelines
 
&acirc;&euro;&cent; Optimize resource allocation to maximize efficiency when setting up and running shows and events or the daily operation.
Quality Assurance:
 
&acirc;&euro;&cent; Implement and enforce best practices for equipment setup, operation, and safety.
 
&acirc;&euro;&cent; Conduct quality checks to maintain high standards of audiovisual and technical production quality.
 
&acirc;&euro;&cent; Stay up to date with industry trends and technological advancements to enhance entertainment offerings and experiences.
Documentation and Reporting:
 
&acirc;&euro;&cent; Maintain detailed records of event setups, issues and resolution logs for future reference.
 
 
Collaboration:
 
&acirc;&euro;&cent; Work closely with Stage Managers, Directors, and creative teams to understand technical requirements and provide solutions.
 
&acirc;&euro;&cent; Foster a collaborative and innovative environment within the Entertainment Technical support team. 
 
QUALIFICATIONS, EXPERIENCE AND SKILLS
Essential:
 
&acirc;&euro;&cent; Engineering or College diploma or equivalent
 
&acirc;&euro;&cent; Minimum 3 years&acirc;&euro;&trade; experience in Audio Video Lighting, Show control &amp; network Maintenance and operation.
 
&acirc;&euro;&cent; 1+ years&acirc;&euro;&trade; Experience in installation of AVL systems including show control and network.
 
&acirc;&euro;&cent; The knowledge of operating of Entertainment shows systems and show control systems are a must.
 
&acirc;&euro;&cent; Keen interest in technology. Familiar with latest technologies and implementation. &Acirc;&middot;
 
&acirc;&euro;&cent; Proven ability in troubleshooting.
 
&acirc;&euro;&cent; Problem solving skills.
 
&acirc;&euro;&cent; Able to adhere to strict timelines.
 
&acirc;&euro;&cent; Clear understanding of both written and spoken English.
 
&acirc;&euro;&cent; Computer skills.
 
&acirc;&euro;&cent; Ability to understand one line drawings and schematics.
 
&acirc;&euro;&cent; Able to spend long hours standing if required.
 
&acirc;&euro;&cent; Possess a firm knowledge of installation tools and have the ability to use them.
 
&acirc;&euro;&cent; Ability to lift at least 25 kg.
 
&acirc;&euro;&cent; Ability to manage a large team of 30.
Desirable:
 
&acirc;&euro;&cent; Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics, or related field Highly preferred.
 
&acirc;&euro;&cent; Certification in Qsys, Extron, Dante, Medialon, Christie projectors
 
&acirc;&euro;&cent; Previous experience in working within the amusement park industry is an advantage.
 
&acirc;&euro;&cent; Time served working on live shows and events
 
&acirc;&euro;&cent; Operated audio and lighting systems for live entertainment.
 
&acirc;&euro;&cent; Component repairs of audio, lighting, and video equipment.
 
&acirc;&euro;&cent; People person who works well alone and as part of a larger team.
 
&acirc;&euro;&cent; Self-motivated and wants to get the job done.
 
&acirc;&euro;&cent; Knowledge of show, automation, and digital signal processing is an advantage.
 
&acirc;&euro;&cent; Has system integration and design knowledge.</div>

Entertainment Technical Team Leader

<div><div>The Job Scope includes:
</div><div><ul><li>Maintains cleanliness, integrity and appearance of exhibits, underwater facilities throughout the park, including decretive and holding pools
</li><li>Ensures that all dive operations safety measures are followed at all times
</li><li>Maintains rescue skill competency and basic life support skill competency at &acirc;&euro;&oelig;test ready&acirc;&euro;� levels at all time
</li><li>Completes the accurate daily dive logs and records
</li><li>Ensures that all diving equipment and materials are ready prior to park operations and safely stored after park&acirc;&euro;&trade;s closing
</li><li>Reports to the leadership the status of inventory that is used for diving operations
</li><li>Maintains professional development on all OSHMS (Occupational Safety and Health Management System) dive regulations
</li><li>Completes all trainings that are required by the department and facilities
</li><li>Utilizes safe handling, storage and disposal practices for toxic substances and hazardous waste in accordance with company policies
</li><li>Participates in dive emergency exercises
</li><li>Assists other Zoological team on underwater equipment as necessary
</li><li>Lifts/moves from 12 to 45 kgs with or without accommodation
</li><li>Performs other duties assigned by the leadership
</li></ul>To be considered for the role, you will need to have:
Job Essentials:
<ul><li>High School Diploma or equivalent
</li><li>SCUBA/Open Water Diver Certified or equivalent
</li><li>1 year diving experience; or equivalent combination of education and experience
</li><li>20 logged open water dives within the last 2 years
</li><li>Basic English communication skills, written/verbal
</li><li>Excellent diving skills
</li><li>Able to swim 200meters nonstop and 15minutes float
</li><li>Basic mathematical skills
</li></ul>Job Desirables:
<ul><li>CPR and First Aid certified
</li><li>Previous diving experience in a Theme Park or related set-up
</li><li>Basic computer knowledge including MS Office
</li></ul>Interested in this opportunity? Apply now!</div></div>

Dive Operations Associate

<div>The job scope includes:
<ul><li>Manages and monitors the operations and maintenance of the automated life support control systems SCADA, which includes software, hardware, and support equipment.
</li><li>Manages the long-term planning of ALSS maintenance equipment/facilities, inspection, repair, and installation.
</li><li>Monitors the training and development of all colleagues in the section, evaluates their competencies, and ensures that they have acquired the required certifications.
</li><li>Ensures all life support systems and associated equipment are operating within all environmental and departmental regulations.
</li><li>Establishes and implements ALSS SOPs, checklists, forms, and other documentation.
</li><li>Reviews and analyzes the daily reports and paperwork from the team; creates and implements a strategic plan to improve every colleague&acirc;&euro;&trade;s efficiency.
</li><li>Identifies areas for improvement and communicates to the team the necessary updates and/or services required.
</li><li>Supports the leadership with annual budget planning of the section based on park necessities and life cycle of equipment, while implementing strategies to control/reduce operating expenses without jeopardizing the animal collection or guest experience.
</li><li>Communicates to other departments any ALSS related issues that impact on the park&acirc;&euro;&trade;s operations and give a timely update.
</li><li>Leads, supports and coordinates the short and long-term goals to the team, including capital/infrastructure planning and life cycle assessment.
</li><li>Evaluates and researches new technology related to Life Support Systems in line with our vision of being the worldwide leader in our field.
</li><li>Manages the ALSS colleagues in all areas of the Water Quality department.
</li><li>Participates in facility/attraction design review processes to communicate operational improvements to designers.
</li><li>Participate in water quality and/or civil/environmental engineering professional organizations.
</li><li>Participates in facilities/attractions refurbishment program by developing scope requirements, budget requirements, schedules, ensuring all third-party inspections are completely working in conjunction with the HSE Department, and providing acceptance of the facility/attraction on behalf of Animal Habitats (ALSS) section.
</li><li>Facilitates the section&acirc;&euro;&trade;s recruitment process.
</li><li>Performs other duties as directed by the leadership team. 
</li></ul>To be considered for the role, you will need to have:
Job Essentials:
<ul><li>Bachelor&acirc;&euro;&trade;s Degree in Technical/Mechanical Engineering, Marine Science or equivalent combination of education and related experience in large public Aquariums
</li><li>7 years of experience in aquatic life support systems in a zoo, aquarium or oceanarium setting
</li><li>3 years of experience in a leadership role
</li><li>3 years of experience in managing projects that involve multiple departments
</li><li><div>Strong leadership and teamwork skills
</div></li><li><div>Excellent English communications skills, verbal/written
</div></li><li><div>Decision-making and problem-solving skills
</div></li><li>Advanced knowledge in systematic review and troubleshooting Aquatic Life Support Systems.
</li><li><div>Able to read and comprehend process and instrumentation diagrams, Piping, and Instrumentation.
</div></li><li>Able to read and comprehend a habitat flow diagram and create a draft
</li><li><div>Proficient in current computer applications, including MS Office and Computerized Maintenance Management Systems
</div></li></ul><div>Job Desirables:
</div><ul><li><div>AFO Instructor Certification or equivalent
</div></li><li><div>AALSO Certification
</div></li><li><div>CPO certification
</div></li><li>2 years of experience in establishing and tracking budgets
</li><li>2 years of experience in marine mammal systems
</li><li>Maintenance Data Analytical skills 
</li></ul>Interested in this opportunity? Apply now!</div>

Water Quality Manager

<div>Role Overview:
 
 
The main objective of this role is to ensure the smooth and efficient functioning of the Show Technology Department at Miral Experiences' leisure facilities. The department is responsible for maintaining the Rides, and attractions AVL systems.
The position involves planning, supervising, and monitoring the day-to-day operations, as well as planning preventive and corrective maintenance of show control, projection, audio systems, lighting, AVL network, and special effects across all rides and attractions in all Miral leisure facilities. The focus is on ensuring the highest levels of safety and guest experiences.
This role entails managing the AVL system under the guidance of the Show Technology Senior Manager.
Area(s) of Responsibility :
<ul><li>AVL system maintenance
</li><li>Maintaining the team
</li><li>Maintaining the OPEX and CAPEX budget
</li><li>Maintain and improve PMs &amp; CMs
</li></ul>Key Activities:
<ul><li>Conduct daily checks of all Show Technology areas and document the observations.
</li><li>Develop a plan for addressing any identified issues, while ensuring strict adherence to Standard Operating Procedures (SOP) and Job plans.
</li><li>Maintain and improve Preventative Maintenance plans for existing and new rides &amp; attractions. Integration, commissioning, and training of existing and new rides &amp; attractions.
</li><li>Make recommendations for upgrades and training requirements as needed.
</li><li>Maintain and improve Preventative Maintenance plans for existing and new rides &amp; attractions.
</li><li>Ensure proper inventory levels for spare parts for all rides &amp; attractions.
</li><li>Review AVL drawings as required.
</li><li>Ensure that proper rides &amp; attractions on-the-job training program is followed and updated as necessary.
</li><li>Utilize the CMMS (Computerized Maintenance Management System) as a tool to improve maintenance.
</li><li>Practices and provides necessary input to improve processes and procedures.
</li><li>Provide the necessary input for the rides &amp; attractions&acirc;&euro;&trade; OPEX and CAPEX annually.
</li><li>Cooperation with Show Technology Assistant Managers to constantly improve rides &amp; attractions.
</li><li>Conducting performance reviews for the team and disciplinary actions within the team.
</li><li>Support and oversee the duty schedule, and training schedule of the team.
</li><li>Ensure all Colleagues within the group are properly trained and utilize all safety equipment issued to them by maintaining 100% compliance to reduce workplace injuries and accidents.
</li><li>Oversee facility/attraction installation processes to ensure the installation meets all the requirements set forth in the contract, specifications and drawings.
</li><li>Participate in facility/attraction design review processes to communicate operational improvements to designers.
</li><li>Participate in facilities/attractions refurbishment program by developing scope requirements, budget requirements, schedule, ensuring all third-party inspections are complete working in conjunction with the HSE department and providing acceptance of the facility/attraction.
</li><li>Overseeing the park maintenance operations to achieve stated objectives for ride maintenance, ride checks, repairs, costs, guest service satisfaction, park operational cleanliness and sanitation.
</li><li>Managing the department recruitment process.
</li><li>Procurement of the CAPEX and Inventory items.
</li><li>Tracking of the CAPEX &amp; Inventory budgets - forecast and variances.
</li><li>Implementation of the comprehensive Preventive Maintenance Program for the park rides and equipment.
</li><li>Actively seeking and implementing cost saving programs to provide positive financial results.
</li><li>Development and implementation of the Technical Services Department processes, policies, and procedures.
</li><li>Coordinate colleagues training program (internal and external training and certifications).
</li><li>Represent the department in all meetings and functions in the absence of the Show Technology Senior Manager.
</li><li>Supports the Show Technology Senior Manager in managing the On-Site Show Technology Team.
</li><li>Other duties as required.
</li><li>Meet divisional goals and metrics &amp; ensure safety, health, and environmental matters are followed and adhered to.
</li><li>Assist in vendor selection and approve all designs ahead of project start up.
</li><li>Conduct appraisals for team members and establish and set their KPI&acirc;&euro;&trade;s. 
</li></ul>Experience &amp; Qualifications:
<ul><li>Degree in Electronics/Electrical/ IT Engineering background or Related AVL technical (CTS) qualification.
</li><li>9+ years&acirc;&euro;&trade; experience in the audio-visual industry
</li><li>3+ years&acirc;&euro;&trade; experience in a AVL technical supervisory role
</li><li>5+ years&acirc;&euro;&trade; experience in working within the amusement park industry is a plus.
 </li><li>Hands on installation experience.
</li><li>Possess certifications in AVL Methodologies.
</li><li>Certification relating to Show control programming is a plus.
</li><li>Certified Technology Specialist (CTS) is a plus.
</li><li>Strong verbal and written English communication skills
</li><li>Good problem-solving and technical troubleshooting skills
</li><li>Knowledge of AVoIP technologies.
</li><li>Knowledge of programming/scripting languages (Lua, JavaScript, etc.)
</li><li>Knowledge of Windows and Linux operating systems preferred.
</li><li>Knowledge of networking for AV including VLANs, routing, (certification a plus)
</li><li>Knowledge of at least one Control System programming environment (Q-SYS Control, Medialon, Alcorn McBride, etc.)
</li><li>Knowledge of at least one Audio DSP platform (Q-SYS and Media Metrix preferred)
</li><li>Knowledge of Alterface &amp; Attraktion system is a plus.</li></ul></div>

Show Technology Manager

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