Qureos Mentor

Faresplanet Travel Pvt Ltd

Job Summary:We are seeking a skilled and proactive IT Support Specialist to join our office-based team. The ideal candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role is critical to maintaining productivity by resolving technical glitches and providing prompt user support across the organization.Key Responsibilities:<ul><li>Provide first-line support for all IT-related queries and technical issues raised by staff.</li><li>Troubleshoot and resolve hardware, software, and network problems in a timely manner.</li><li>Install, configure, and maintain computer systems, printers, and other office equipment.</li><li>Respond to system outages and escalate issues as necessary.</li><li>Manage user accounts, email setup, access rights, and software licenses.</li><li>Perform routine maintenance and updates on systems to ensure optimal performance.</li><li>Document all support requests, resolutions, and updates in the IT ticketing system.</li><li>Collaborate with external vendors for repairs, warranties, or specialized support.</li><li>Ensure compliance with IT security protocols and data protection standards.</li></ul>Requirements:<ul><li>Proven experience in an IT support or technical support role.</li><li>Strong knowledge of Windows and/or macOS operating systems.</li><li>Familiarity with office productivity tools (Microsoft Office 365, Google Workspace, etc.).</li><li>Basic understanding of networking principles (LAN/WAN, routers, switches).</li><li>Excellent problem-solving, diagnostic, and analytical skills.</li><li>Ability to communicate technical information to non-technical users.</li><li>Strong organizational skills and attention to detail.</li><li>Diploma or degree in Information Technology, Computer Science, or a related field.</li></ul>Job Types: Full-time, PermanentPay: &#8377;16,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kharar, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

IT Support

Join Faresplanet Travel Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Faresplanet Travel Pvt Ltd

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IT Support