Qureos Mentor

Farfetch

<div><div><div>FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.</div><div></div><div><br>
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.</div><div></div><div><b><br>
PRIVATE CLIENT</b></div><div>
We&rsquo;re dedicated to amazing our special customers through our luxury personalised service. We&rsquo;re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we&rsquo;re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.</div><div></div><div><b><br>
DUBAI</b></div><div>
Our Dubai office is located in the heart of the region's growing creative community&mdash;the Dubai Design District, nestled between some of the best home-grown restaurants and designer studios. With an open-concept layout, our office space encourages an inclusive and collaborative culture.</div><div></div><div><b><br>
THE ROLE</b></div><div>
Embedded in our Private Client team we are looking for Private Client Stylists to join our Dubai based team. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.<br>
</div><div></div><br>
<div>These positions will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.
</div></div><div><div><h3 class="jobSectionHeader"><b>WHAT YOU'LL DO
</b></h3><ul><li><ul><li>You will develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.</li><li>
You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.</li><li>
You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI&rsquo;s.</li><li>
You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.</li><li>
Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.</li><li>
You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.</li><li>
Using a range of data and creative tools, you&rsquo;ll build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.</li><li>
You will think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events.</li><li>
You will share knowledge on products, brands, and trends with your clients and the team.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE
</b></h3><ul><li><ul><li>You&rsquo;ll have proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.</li><li>
You&rsquo;ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.</li><li>
You&rsquo;ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.</li><li>
You&rsquo;ll have an existing strong client book consisting of a majority client base situated in North America.</li><li>
You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.</li><li>
Proven ability to to negotiate, engage &amp; build customer relations (clienteling)
</li><li>Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.</li><li>
An excellent team player but also able to work on own initiative
</li><li>Excellent organisational skills and able to meet deadlines
</li><li>Comfortable with ambiguity, adopting a flexible approach.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT &amp; SCAM DISCLAIMER</b></h3><ul><li><ul><li>
EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.</li><br>
<div></div><li>
SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.</li></ul></li></ul></div></div></div>

Private Client Stylist

<div><div><div>FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers .We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.</div><div></div><div><b><br>
OPERATIONS</b></div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><b><br>
THE ROLE</b></div><div>
This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel, as well as overseeing the customer service team. Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU'LL DO</b></h3><ul><li><ul><li>
Oversee the customer service team daily work towards operational targets;</li><li>
Train/coach and develop team members;</li><li>
Handle customer escalations;</li><li>
Provide information regarding products/services and other related inquiries;</li><li>
Be the face of Farfetch to our customers and partners alike.</li><li>
Be the voice of the customer to Farfetch internal teams.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
Experienced in customer service, preferably in a fashion retail environment;</li><li>
Able to work under pressure in a fast-paced environment;</li><li>
Able to confidently lead and organise a team;</li><li>
Critical thinking to contribute to service improvement;</li><li>
Analytical skills;</li><li>
Knowledgeable of fashion/fashion brands;</li><li>
Proficient in using IT systems, both customer service specific and windows packages;</li><li>
Excellent in verbal and written communication skills;</li><li>
Able to exceed customer expectations;</li><li>
Excellent in listening;</li><li>
Hardworking and passionate;</li><li>
Available to work on late shifts.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>SCAM DISCLAIMER</b></h3><ul><li><ul><li>
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.</li></ul></li></ul></div></div></div>

English Customer Service Supervisor

Join Farfetch and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Farfetch

ABOUT_COMPANY

Private Client Stylist

English Customer Service Supervisor