Qureos Mentor

Farmers & Merchants State Bank

Farmers & Merchants State Bank offers a range of personal and business banking services, including checking and savings accounts, credit cards, loans, and digital banking solutions. The bank is committed to providing financial services to meet the needs of individuals and businesses, ensuring security and support for its customers.

<div></div><div><div>POSITION SUMMARY:
The Quality Control Supervisor provides leadership, strategic direction, and daily operational oversight for Quality Control (QC) processes across Deposits, Retail, and Commercial/Agriculture business lines. This position is responsible for supervising multiple Quality Control Analysts, ensuring that QC processes are accurate, timely, compliant, and aligned with business objectives. 
 
The Supervisor is accountable for interpreting QC results, identifying emerging trends, and transforming those insights into targeted process improvements, system enhancements, and supporting training with QC results. This requires close collaboration with Shared Services leaders, System Administrators, Compliance, Risk, Training, and front-line departments in Retail and Commercial banking. 
 
By integrating QC findings with operational workflows and system configurations, this role plays a pivotal part in reducing errors, improving efficiency, and enhancing the customer experience, while ensuring adherence to all applicable regulatory and internal policy requirements. This role also encompasses project management responsibilities, including planning, coordinating, and executing initiatives tied to quality control, process improvement, and system integration. The Supervisor applies project management principles to ensure initiatives are delivered on time, within scope, and aligned with strategic objectives. 
OBJECTIVES OF THIS ROLE:<ul><li>
Provide leadership, direction, and performance oversight to Quality Control Analysts across multiple operational areas.</li><li>
Ensure QC processes and self-check programs meet regulatory requirements, industry standards, and internal policy guidelines.</li><li>
Align QC review results with training, process improvement initiatives, and system/workflow adjustments to enhance accuracy and reduce errors.</li><li>
Coordinate closely with Compliance, Risk, and Training departments to address audit findings and implement corrective actions.</li><li>
Apply project management methodologies to QC-related initiatives, ensuring structured planning, execution, and timely delivery.</li><li>
Oversee cross-functional projects impacting QC, including resource allocation, scheduling, and stakeholder coordination.</li><li>
Ensure projects incorporate regulatory compliance requirements and operational best practices into all phases of the project lifecycle.</li><li>
Produce timely, accurate, and actionable QC reporting for management, senior leadership, and regulatory review.</li><li>
Foster a culture of quality, accountability, and continuous improvement within Shared Services.</li></ul>
RESPONSIBILITIES:
Quality Control Operations<ul><li>
Direct oversight of QC processes across Deposits, Retail, and Commercial/Agriculture, including prefunding, post-closing, secondary market, and deposit documentation reviews.</li><li>
Establish QC review schedules, ensuring consistent and timely completion of all assignments.</li><li>
Maintain QC standards that align with internal policy, regulatory requirements, and investor guidelines.</li></ul>
Audit &amp; Examination<ul><li>
Coordinate with Project Manager to provide project plans tied to regulatory reviews, ensuring milestones and deliverables are achieved on schedule.</li><li>
Coordinate with File Management for document gathering, response drafting, and follow-up activities to address audit exceptions.</li><li>
Maintain organized, audit-ready documentation of all QC activities.</li></ul>
Reporting &amp; Analysis<ul><li>
Compile, analyze, and present QC results, identifying patterns, systemic issues, and opportunities for improvement.</li><li>
Develop and distribute monthly and quarterly QC reports, dashboards, and scorecards for departmental and executive review.</li><li>
Maintain centralized QC tracking databases to ensure transparency and accuracy in reporting.</li></ul>
Process Improvement &amp; Systems Integration<ul><li>
Participate and assist in managing projects focused on system enhancements, workflow updates, and cross-departmental process improvements using formal project management practices.</li><li>
Work closely with System Administrators to integrate QC requirements into banking software workflows and configurations.</li><li>
Participate in change management processes, including UAT (User Acceptance Testing), release planning, and post-implementation validation.</li><li>
Recommend and assist in implementing system enhancements that reduce error frequency and improve QC efficiency.</li></ul>
Training &amp; Communication<ul><li>
Manage training and communication projects resulting from QC findings, ensuring structured rollouts and adoption tracking.</li><li>
Partner with the Training Department to deliver the data and reporting needed, allowing them to design and deliver targeted training programs based on QC findings.</li><li>
Communicate QC results to relevant department leaders, providing actionable recommendations.</li><li>
Assist Department Leaders in developing and execute communication plans to ensure that QC process updates are understood and adopted bank-wide.</li></ul>
Compliance &amp; Confidentiality<ul><li>
Ensure all QC activities comply with FFIEC, FDIC, OCC, and other applicable regulations.</li><li>
Adhere to all requirements under BSA, AML, OFAC, USA PATRIOT Act, CIP, and CDD programs.</li><li>
Maintain strict confidentiality of customer data in accordance with GLBA and bank privacy policies.</li><li>
Other duties as assigned</li></ul>
LEADERSHIP:<ul><li>
Promote and encourage F&amp;M culture and values; promotes a highly engaged and productive work environment, where employees feel comfortable speaking up about issues and can realize their best lives.</li><li>
Directly leads 3-5 Quality Control Analysts who provide specialized support for Deposits, Commercial Ag, and Retail providing guidance, regular performance feedback, &amp; development planning</li></ul></div> 

<div>Requirements</div>
 <div>QUALIFICATIONS:<ul><li>
Demonstrated experience managing projects, including planning, execution, monitoring, and post-implementation review.</li><li>
Associates Degree, Bachelors degree preferred, in Business Administration, Finance, or related field, or equivalent combination of education and experience.</li><li>
Minimum of 3 years&rsquo; experience in banking operations, quality control, or compliance, with at least 2 years in a supervisory role.</li><li>
In-depth knowledge of deposit, retail, and commercial banking operations.</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams.</li></ul>
ADDITIONAL REQUIREMENTS:<ul><li>
Excellent analytical skills with the ability to identify patterns, draw conclusions, and recommend solutions.</li><li>
Exceptional written and verbal communication skills, capable of tailoring messages to diverse audiences.</li><li>
Proficiency with banking core systems, QC tools, and reporting software.</li><li>
Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment.</li><li>
High attention to detail and accuracy in work product.</li></ul>
COMPLIANCE:<ul><li>
As generally applicable to F&amp;M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.</li><li>
Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.</li></ul>
LEADERSHIP COMPETENCIES:<ul><li>
Managing Conflict: Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.</li><li>
Agility: Ability to respond to changing conditions quickly with mechanisms in place to manage, mitigate, and minimize disruption.</li><li>
Leading Change: Champions organizational change initiatives. Assesses and adjusts to changing situations, implementing innovative solutions to make organizational improvements.</li><li>
Leading People: Designs and implements strategies that maximize employee potential in meeting the organization&rsquo;s vision, mission, and goals. Provides an inclusive workplace that fosters the development of others to their full potential.</li></ul></div></div>

Quality Control Supervisor

<div></div><div><div>POSITION SUMMARY:
The Quality Control Report Analyst serves the critical function of working with the Quality Control Business Leaders to ensure they have the reporting; tools and data needed to effectively execute on business strategy. Using relational databases and other reporting tools, compiles data pertaining to the effectiveness and efficiency of the organization's internal processes. Collects, analyzes, and provides data used for making operational decisions within the Shared Services Division. Provides input to strategic decisions that affect Quality Control Operations. 
OBJECTIVES OF THIS ROLE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
RESPONSIBILITIES:
Operational Policy/Procedure Development<ul><li>
Oversees the documentation and maintenance of reports and metrics for Shared Services.</li><li>
Works with Shared Services Leaders to identify areas for process improvement through process analysis and efficiency metrics.</li></ul>
Performance Metrics<ul><li>
Manages the creation and monitoring of dashboards for divisions along with profitability reports.</li><li>
Creates and monitors Key Performance Indicators (KPIs).</li><li>
Works to design, implement, maintain, and track quality control findings.</li></ul>
Data Analysis and Reporting:<ul><li>
Collect, analyze, and interpret data to support process improvement initiatives.</li><li>
Develop and maintain performance metrics and KPIs to measure success.</li><li>
Prepare and present detailed reports and presentations to senior management.</li><li>
Collaborate with leadership and business units to deliver data visualizations and dashboards, assisting in uncovering insights to drive business performance.</li></ul>
Operations<ul><li>
Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.</li><li>
Assure procedures address compliance with all laws and regulation.</li></ul></div> 

<div>Requirements</div>
 <div>QUALIFICATIONS: Education and/of Experience:<ul><li>
High School Diploma, Associates Degree preferred or 7 years related experience.</li><li>
At least 3 years of experience in business analysis, process improvement, or project management.</li><li>
Thorough knowledge and understanding of Bank profitability measures</li><li>
3-5 years&rsquo; experience in the areas of Data Analysis and Reporting tools</li><li>
Process Analysis experience a plus</li></ul>
Knowledge and Skills:<ul><li>
Excellent interpersonal skills, collegial, approachable, and genuine</li><li>
Collaborative &ndash; team player</li><li>
Attention to Detail</li><li>
Acknowledges responsibility and can take decisive action when warranted</li><li>
Results Oriented</li><li>
Empathetic leader with high emotional intelligence in dealing with peers and subordinates
</li><li>Exceptional communication skills both written and oral along with good presentation skills</li><li>
3 plus years of direct experience with report generation software</li><li>
Proven experience in creating productivity/ performance dashboards</li></ul>
ADDITIONAL REQUIREMENTS: Certificates and Licenses<ul><li>
Valid Driver&rsquo;s License</li></ul>
COMPLIANCE:<ul><li>
As generally applicable to F&amp;M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.</li><li>
Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.</li></ul>
EXEMPT/SALARIED COMPETENCIES:<ul><li>
Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.</li><li>
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.</li><li>
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.</li><li>
Self-Development: Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up to date, turns mistakes into learning opportunities.</li><li>
Adaptability: Ability to plan and organize work in new or changing situations, to apply self in emergencies and to respond to new procedures.</li></ul></div></div>

Quality Control Report Analyst

<div></div><div><div>POSITION SUMMARY:
The Commercial Lending Assistant will provide administrative and support assistance for multiple commercial lending officers while acting as a liaison between the clients and the Bank to ensure all commercial clients within their region are serviced professionally to meet and exceed client expectations. They serve as the loan documentation contact person and perform administrative duties. 
OBJECTIVES OF THIS ROLE:<ul><li>
Ensure that loan files contain accurate documents, signatures, dates and other relevant data are collected and/or recorded.</li><li>
Provide administrative assistance to the Commercial / Ag bankers, including but not limited to updating and typing loan applications, assembling documentation for loans, ordering credit reports, attorney work, title searches, flood determinations, UCC searches, and appraisals.</li><li>
Assist customers with questions concerning existing accounts.</li></ul>
RESPONSIBILITIES:<ul><li>
Prepares loan disbursements, payments and draws on lines of credit, wire transfers and account transfers on behalf of the commercial customers.</li><li>
Works effectively with a diverse group of bank personnel at several levels of the organization in the coordination of commercial application requirements leading up to document delivery.</li><li>
Completes credit references.</li><li>
Enter data in computer using different software programs &ndash; primarily MS Word and MS Excel.</li><li>
Assist in collection and organization of financial information needed in evaluation of credit. Prepare and mail letters to customers requesting updated financial information. Save financial and other customer related documentation in the public drive. Insure all documentation is imaged in Director.</li><li>
Adheres to Loan Policy and Compliance Regulations</li><li>
Processes new and renewal notes.</li><li>
Closes loans for Commercial / Ag Bankers following their instructions.</li><li>
Schedules loan closings and Banker&rsquo;s appointments.</li><li>
Follow up and maintain pending/exception list for loan files.</li><li>
Corresponds with customers by phone, in writing or via electronic communication as appropriate.</li><li>
Complete CIP and other related documentation associated with identity verification for borrowers and guarantors.</li><li>
Comply and satisfactorily pass tests for bank policy and regulations that apply to position.</li><li>
Other duties may be assigned.</li></ul></div> 

<div>Requirements</div>
<div>QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and two to four years related experience and/or training; or equivalent combination of education and experience along with computer experience. 
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
ADDITIONAL REQUIREMENTS: CERTIFICATES, LICENSES, REGISTRATIONS<ul><li>
Notary Public Commission</li><li>
Valid Driver's License</li></ul>
COMPLIANCE:<ul><li>
As generally applicable to F&amp;M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.</li><li>
Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.</li></ul>
NON-EXEMPT/HOURLY COMPETENCIES:<ul><li>
Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.</li><li>
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.</li><li>
Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.</li></ul></div></div>

Commercial Ag Loan Assistant

Join Farmers & Merchants State Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Farmers & Merchants State Bank

About Company

Quality Control Supervisor

Quality Control Report Analyst

Commercial Ag Loan Assistant