Abrar Admin

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h1 class="jobSectionHeader"><b>
What We Do</b></h1>
As a Service Desk Technician, you&rsquo;ll provide critical first line support for our customers - primarily internal customers. You will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices and software/applications [including some of which are proprietary; hosted on prem and/or cloud based], by responding to and diagnosing problems via phone, self-service and chat. It may be necessary to escalate to network services, information security, desktop architecture, or other &ldquo;next level&rdquo; teams. You will also support emerging AI-powered tools and technologies used across the organization, assisting users with access, troubleshooting, adoption, and responsible use of AI-enabled applications and services. We are a Knowledge-Center-Service organization. Your track record in KCS &ldquo;UFFA&rdquo;, initial problem recognition, and quick determination of appropriate resolution or escalation while ensuring an excellent customer service experience supports your success on our team.
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<ul><li>We are open to remote candidates for this role</li></ul><p></p><p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Support break/fix technical issues of all enterprise applications, hardware, and software [including proprietary] used at First American. This is supported through phone, chat, self-ticketing, and other channels as developed by Service Desk.</li><li>
Provide support for AI-powered tools and platforms used across the organization, including Microsoft Copilot, ChatGPT, Claude, Cursor, and other emerging AI technologies. Assist users with access, troubleshooting, usage guidance, and adoption of AI-enabled solutions while promoting responsible and secure use practices.</li><li>
Provide accurate and creative solutions to customer issues to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper reassignment is crucial. Technicians must use their experience and best judgement to determine if an issue warrants an escalation.</li><li>
Follows Knowledge Centered Service (KCS) and IT Infrastructure Library (ITIL) methodology. Technicians are expected to pass KCS Foundations course and become certified.</li><li>
Creates and maintains knowledge base articles, using their KCS Foundations methodology to become a KCS Contributor.</li><li>
Maintains a current level of technical knowledge of relevant products (software and hardware), AI tools, and support policies to provide accurate solutions to customers.</li><li>
Tracks and documents all contacts into IT Service Management software. Technicians are expected to investigate previous and pending incidents/requests.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
Recommends systems modifications and AI-enabled solutions to reduce user problems and improve productivity.</li><li>
Escalates more complex problems to a more senior level technician.</li></ul><p></p><p><b>
What You&rsquo;ll Bring:</b></p><ul><li>
Bachelor&rsquo;s degree in IT or related field, or equivalent hands-on experience.</li><li>
4 years of directly related experience within a service desk/technical support environment required.</li><li>
Experience supporting or using AI-powered productivity and development tools such as Microsoft Copilot, ChatGPT, Claude, Cursor, or similar technologies highly preferred.</li><li>
Familiarity with supporting end users in AI-enabled environments, including troubleshooting, guidance, and responsible use of AI tools, highly preferred.</li><li>
HDI Support Center Analyst preferred.</li><li>
Proven excellent customer service skills.</li><li>
Good communication, problem solving skills, and telephone etiquette.</li><li>
Ability to use Service Desk standards and follow guidelines.</li><li>
Current understanding of PC/Laptop, hardware, peripherals, mobile devices, and software/applications including some of which are proprietary; hosted on prem and/or cloud based.</li><li>
Maintains current and high level of technical skill in the field of expertise, including awareness of emerging AI technologies and workplace productivity tools.</li><li>
Ability to troubleshoot moderately complex technical issues by analyzing multiple factors and identifying root causes.</li></ul><p></p>
Pay Range: $23.37 - $31.14 Hourly<br>
<p></p>
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.<p></p><div><div><div><div><div><div><div><p><b><br>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></p></div></div></div></div></div></div></div><p>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).</p><p>
First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.</p><p></p><h1 class="jobSectionHeader"><b>
What We Offer</b></h1>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Service Desk Technician

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<p></p><h1 class="jobSectionHeader"><b>
What We Do</b></h1>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.<br>
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The Claims Specialist is responsible for monitoring and completing activities related to claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals &amp; objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.<p></p><p><b>
WHAT YOU'LL DO</b></p><ul><li>
Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:</li><li>
Monitors loans to ensure required milestone(s) are met.</li><li>
Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.</li><li>
Must ensure acceptable quality assurance metrics are met</li><li>
Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.</li><li>
Follows departmental and business policies with strict adherence.</li><li>
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.</li><li>
Monitors vendors performance by reviewing system/database activities throughout the default process</li><li>
Diligently follows up on outstanding requests and telephone calls from internal and external partners</li><li>
Monitors exception reporting used as key controls for minimizing risk</li></ul><p></p><p><b>
WHAT YOU'LL BRING</b></p><ul><li>
Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:</li><li>
Monitors loans to ensure required milestone(s) are met.</li><li>
Completes claim filing/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.</li><li>
Must ensure acceptable quality assurance metrics are met</li><li>
Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.</li><li>
Follows departmental and business policies with strict adherence.</li><li>
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.</li><li>
Monitors vendors performance by reviewing system/database activities throughout the default process</li><li>
Diligently follows up on outstanding requests and telephone calls from internal and external partners</li><li>
Monitors exception reporting used as key controls for minimizing risk</li></ul><p></p><p><b>
MINIMUM REQUIREMENTS</b></p><ul><li>
2+ years of Default Liquidation Claim Experience Required</li><li>
GSE and Government Claim experience</li></ul><p></p><p><b>
Desired:</b></p><ul><li>
ICE technology: MSP and LoanSphere Claims experience</li></ul><ul><li>
Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred</li><li>
Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures</li><li>
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service</li><li>
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</li><li>
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff</li></ul><p></p><p><b>
Demonstrated leadership abilities and experience</b></p><ul><li>
2+ years of Default Liquidation Claim Experience Required</li><li>
GSE and Government Claim experience</li><li>
ICE technology: MSP and LoanSphere Claims experience</li><li>
Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred</li><li>
Requires attention to detail and ability to adhere to strict guidelines and procedures</li><li>
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service</li><li>
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</li><li>
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff</li><li>
Medical, Dental and Vision Insurance</li><li>
Company-paid Life Insurance, Vacation and Holiday Pay</li><li>
401k Retirement Plan Contribution &ndash; dollar for dollar match (up to 5%) with immediate vesting</li></ul><p></p><p>
The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement.</p><p></p><p>
ServiceMac is an Affirmative Action and Equal Opportunity Employer.</p><p></p><p>
ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status.</p><p></p>
Pay Range: $30.91 - $41.20 Hourly, Remote<br>
<p></p>
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.<p></p><h1 class="jobSectionHeader"><b><br>
What We Offer</b></h1>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Sr. Default Claims Specialist (remote)

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h1 class="jobSectionHeader"><b>
What We Do</b></h1>
First American Trust is seeking a Senior Data Engineer to help develop and grow our data engineering capabilities to enhance the Strategic Product Development Organization. You will help FA Trust&rsquo;s Data Engineering team make real-time decisions based on the datasets, facilitate analytics on existing products, and provide insights on potential new opportunities for growth. You will partner with subject matter experts to help us solve business problems with data. You will mentor data engineers and junior data engineers by providing guidance, advice, and support in various facets of data engineering.<p></p><p><b>
What You'll Do:
</b></p><ul><li>Build high-performing cloud data solutions to meet our analytical and BI reporting needs.</li><li>
Design, build, and operate secure, scalable cloud data pipelines that support analytics and data products.</li><li>
Integrate new data sources into the central data warehouse and deliver curated data to applications and other downstream destinations.</li><li>
Identify, design, and implement internal process improvements, such as automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability, etc.</li><li>
Build and enhance a shared data lake that powers decision-making and model building.</li><li>
Implement data governance best practices across pipelines and datasets, including data quality checks, metadata management, lineage, and access controls.</li><li>
Partner with teams across the business to understand their needs and develop end-to-end data solutions.</li><li>
Collaborate with analysts to perform exploratory analysis and troubleshoot issues.</li><li>
Coach and develop the team by providing hands-on mentorship to engineers, lead code and design reviews, create training/onboarding content, and run knowledge-sharing sessions.</li><li>
Manage and model data using visualization tools to provide the company with a collaborative data analytics platform.</li><li>
Build tools and processes to help make the correct data accessible to the right people.</li><li>
Participate in active rotational support role for production during or after business hours supporting business continuity.</li><li>
Engage in collaboration and decision making with other engineers.</li><li>
Lead presentations regularly for stakeholders.</li></ul><p></p><p><b>
What You'll Bring:
</b></p><ul><li>5+ years of development experience with any of the following software languages: Python and SQL with cloud experience (Azure preferred or AWS).</li><li>
Hands-on data security and cloud security methodologies. Experience in configuration and management of data security to meet compliance and CISO security requirements.</li><li>
Experience creating and maintaining data intensive distributed solutions (especially involving data warehouse, data lake, data analytics) in a cloud environment.</li><li>
Proven experience with relational and non-relational databases (e.g., PostgreSQL, Oracle, Azure Cosmos DB, MongoDB), including schema design, indexing, query optimization, and operational management in a cloud environment.</li><li>
Hands-on experience in modern Data Analytics architectures encompassing data warehouse, data lake etc. designed and engineered in a cloud environment.</li><li>
Demonstrated experience applying data governance best practices, including data quality validation, cataloging/metadata, lineage, and role-based access controls.</li><li>
Hands-on expertise with LLMs and generative AI workflows. Familiarity with AI governance and privacy-preserving techniques.</li><li>
Proven professional working experience in Event Streaming Platforms and data pipeline orchestration tools like Apache Kafka, Fivetran, Apache Airflow, or similar tools</li><li>
Proven professional working experience in any of the following: Databricks, Snowflake, BigQuery, Spark in any flavor, HIVE, Hadoop, Cloudera or RedShift.</li><li>
Experience developing in a containerized local environment like Docker, Rancher, or Kubernetes preferred</li><li>
Experience with or knowledge of Agile Software Development methodologies.</li></ul><p></p><p><b>
Data Modeling</b></p><ul><li>
Design schema and data pipelines to ingest, standardize, and deliver data from various sources into the data warehouse or data lake using ETL/ELT patterns.</li><li>
Create, maintain, and optimize database structures to efficiently store and retrieve large volumes of data.</li><li>
Evaluate data trends and model simple to complex data solutions that meet day-to-day business demand and plan for future business and technological growth.</li><li>
Implement data cleansing processes and oversee data quality to maintain accuracy.</li><li>
Function as a key member of the team to drive development, delivery, and continuous improvement of the cloud-based enterprise data warehouse architecture.</li></ul><p></p>
Pay Range: $129,300.00 - $172,300.00 Annually<br>
<p></p>
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.<p></p><div><div><div><div><div><div><div><p><b><br>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></p></div></div></div></div></div></div></div><p>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).</p><p>
First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.</p><p></p><h1 class="jobSectionHeader"><b>
What We Offer</b></h1>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Senior Data Engineer (Remote in CA)

<div><h1 class="jobSectionHeader"><b>Who We Are</b></h1>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h1 class="jobSectionHeader"><b>
What We Do</b></h1>
Job Description<br>
Tired of those billable hour requirements? Not interested in business development and would rather focus on providing solutions to your cases? Want to be the decision maker rather than just an advisor? Want better work-life balance? Ready for a change with an in-house opportunity?<br>
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We are seeking a Claims Counsel who will be responsible for investigating and handling claims to resolution. This is a hybrid position with three days in the Santa Ana office (Mondays, Tuesday and Thursdays).<p></p><p><b>
What You'll Do:
</b></p><ul><li>Investigate, evaluate, determine loss and defense coverage liability and resolve claims</li><li>
Establish settlement and expense reserves</li><li>
Determine need to retain outside counsel</li><li>
Manage claims and/or litigation through to final resolution</li><li>
Negotiate with claimant / opposing counsel / third parties for resolution</li><li>
Attend mediations and other required court appearances / processes</li><li>
Review and approve invoices for costs and attorneys&rsquo; fees</li><li>
Perform / assist initial evaluation for recovery</li></ul><p><b><br>
What You'll Bring:
</b></p><ul><li>Licensed to practice law in good standing</li><li>
Knows fundamental concepts, practices and procedures of particular field of specialization.</li><li>
Excellent communication, negotiation and organizational skills</li><li>
Law Degree required</li><li>
Admitted to practice law in US</li><li>
Typically has 2- 4 years professional experience in title insurance / title underwriting and knowledge on insurance claims and resolution</li></ul><br>
<p></p>
Pay Range: $97,700.00 - $130,300.00 Annually<br>
<p></p>
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.<p></p><div><div><div><div><div><div><div><p><b><br>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></p></div></div></div></div></div></div></div><p>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).</p><p>
First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.</p><p></p><h1 class="jobSectionHeader"><b>
What We Offer</b></h1>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Claims Counsel - Title Insurance (Hybrid)

Join FCT and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FCT

About Company

Service Desk Technician

Sr. Default Claims Specialist (remote)

Senior Data Engineer (Remote in CA)

Claims Counsel - Title Insurance (Hybrid)