Qureos Mentor

Fearless! Hudson Valley Inc.

<div>Position Description: <b>WHAT YOU'LL DO
</b><div>The Strive Hotline Advocate is responsible for facilitating the Risk Reduction Response Program activities, providing empathic, nonjudgmental support and direct services to victims/survivors of intersecting forms of violence and abuse around needs arising from, but not limited to, intimate partner violence, human trafficking, teen dating violence, sexual violence, and other types of crime victimization through the agency crisis hotline, community partner referrals, or Family Justice Center Program.</div><div></div><div><br>
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WHO WE ARE AND WHAT WE DO
</b></div><div>Founded in 1986, Fearless! Hudson Valley has evolved from a grassroots initiative into a leading organization supporting survivors and advancing systemic change across Orange and Sullivan Counties, NY. Our work is grounded in building an informed, just, and accountable society where all people can experience safe, supportive relationships free from abuse, exploitation, and oppression. We advance this mission through education, prevention, advocacy, and comprehensive servicesincluding shelterfor individuals impacted by interpersonal violence, human trafficking, sexual violence, and other forms of victimization.</div><div></div><div><br>
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WHAT IT TAKES TO SUCCEED IN THIS ROLE
</b></div><div>This role operates in a fast-paced, crisis-oriented environment where competing demands are the norm. Success requires strong judgment, adaptability, and a grounded, client-centered approach. The following reflects how we work and the skills, attributes, and approaches that support success:</div><div>
</div><div><b>Managing Priorities &amp; Staying Grounded</b><b>
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You manage multiple responsibilities at once, follow through on commitments, and maintain attention to detaileven when priorities shift quickly.
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You remain focused and effective in high-pressure or crisis situations.
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Mission Alignment &amp; Commitment to the Work</b><b>
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You approach your work through a mission-driven lens, aligning with our commitment to advocacy, empowerment, and social change.
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Actively engage in work that challenges systems of oppression and advances equity.
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Client-Centered &amp; Culturally Responsive Practice</b><b>
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You lead with empathy and respect, prioritizing the autonomy, dignity, and needs of clients.
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Engage effectively across diverse backgrounds, applying culturally responsive and inclusive practices.
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Identify barriers to service and take initiative to problem-solve in support of client access and success.
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Collaboration &amp; Communication</b><b>
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You build and maintain strong, respectful relationships with colleagues, clients, and community partners.
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Communicate clearly and thoughtfully, listen actively, and adapt your approach to different audiences and situations.
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Judgment, Accountability &amp; Professional Boundaries</b><b>
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You exercise sound judgment and make timely, well-reasoned decisions, especially in crisis situations.
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Maintain appropriate professional boundaries and demonstrate integrity and accountability in your work.
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Adaptability &amp; Continuous Growth</b><b>
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You demonstrate flexibility and resilience, adjusting to changing priorities while staying aligned with the mission.
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You seek out opportunities for learning, reflection, and professional growth to strengthen your impact.</p><div></div><div><b><br>
BASE QUALIFICATIONS
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Education &amp; Experience: </b>A Bachelor's degree in Criminal Justice, Human Services, or a related field, or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.
</p><p><b>Technical Skills:</b> Must be knowledgeable in Microsoft Office programs and have experience with client management software
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License &amp; Transportation: </b>Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.
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Physical Demands:</b> Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.</p><div></div><div><b><br>
ADDITIONAL VALUE</b></div><p>
Demonstrated ability to navigate and connect across diverse cultural contexts, applying cultural awareness and responsiveness in practice.
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Direct experience working within residential settings, social services, and community-based agencies is preferred.
</p><p>
Spanish language fluency with demonstrated ability to provide translation support, including experience providing written and/or verbal translation with a focus on accuracy, clarity, and cultural context.</p><div></div><div><br>
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CORE PERFORMANCE &amp; RESPONSIBILITIES
</b></div><div><b>Advocacy &amp; Program Specific Responsibilities
</b></div><p>Provide culturally informed, comprehensive trauma-responsive crisis intervention in person and via Crisis Hotline. Including, but not limited to: nonjudgmental, supportive individual or group counseling, assessments, shelter screenings, and intake interviews.
</p><p>Proactively respond to Hotline calls and referrals from various sources, complete the specialized risk assessment, and conduct outreach and follow-up contact (as safe and appropriate).
</p><p>Act as the liaison to the Risk Reduction Response Team and essential community partners to support program activities, including but not limited to coordinated response and outreach activities via the agencys 24-hour crisis hotline.
</p><p>
Support the collection and processing of data and information to meet program requirements and to inform and support decision-making. Prepare and submit required reporting promptly and without error.
</p><p>Facilitate advocacy and accompaniment services, assistance in preparing court documents, accessing support and services through other agencies, and transportation.
</p><p>
Support Safety planning and conduct risk assessments.
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Share information and referrals to outside agencies and providers (i.e., legal, housing, transportation, and economic options).
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Assist clients in exploring options regarding the legal system, housing, and economic/financial options, and advocate with community agencies, including DSS, medical providers, courts, counseling agencies, housing agencies, Social Security, etc.
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Provide clients with information regarding the NYS Office of Victims Services, assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.
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Work closely and collaboratively with the Family Justice Center Manager and other supervisory staff, as appropriate, to understand and accomplish position responsibilities.
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Work closely and collaboratively with agency staff within the Family Justice Center, residential settings, and collocated office spaces.
</p><p>Provide on-call advocacy outside of traditional business hours, as scheduled.
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As appropriate, engage in ongoing learning and development by proactively participating in webinars, in-service, and external training.</p><div><b>
Administrative &amp; Agency Responsibilities</b></div><p>
Attend and actively participate in supervision with the Family Justice Center Manager, program-specific and agency-wide meetings, training, awareness month activities, and agency events.
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Maintain the confidentiality of clients, staff, volunteers, and agency information. Exceptions include information pertaining to child abuse, danger to self or others, or in response to an authorized release of information.
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Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor, as directed.
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Adhere to agency policies and protocols related to the security of electronic client service records, operational responsibilities, and
</p><p>Ensure timely response and follow-up to email communication and voicemail messages.
</p><p>Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.</p><div><b>
Safety &amp; Hygiene</b></div><p>
Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.
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Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.
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Attend to overall facility maintenance and repairs.
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Adhere to and uphold agency policies and protocols related to clients' physical safety and the safety of electronic client service records.</p><div></div><div><b><br>
POSITION COMPENSATION, CLASS, AND SCHEDULE
</b></div><p><b>
Reports To:</b> Risk Reduction Response Program Manager</p><p><b>
Classification/Status:</b> Full-Time, Non-exempt <b>Pay Rate:</b> Hourly Rate Range $24.03- $25.48
</p><p><b>
Primary Worksite:</b> Family Justice Center, Newburgh, NY
</p><p><b>
Work Hours:</b> 40 hours per week, Monday through Friday, with flexibility around evenings, weekends, and holidays; primarily business hours with some evening shifts required; minimum one holiday per year required.
</p><p><b>
Travel Requirements:</b> Some travel required, as needed, between the agency's office sites and other locations throughout the service region.</p><div></div><div><b><br>
CONDITIONS OF EMPLOYMENT:
</b></div><div>Fearless! Hudson Valley is an equal opportunity employer committed to a diverse, culturally inclusive work environment and prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender and identity, disability, and national origin in employment and delivery of services. All are encouraged to apply.</div><div></div><div><br>
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All jobs are contingent upon successfully completing certain background checks, including criminal history, employment verification, education verification, DMV checks, State Central Registry, State Exclusion List, and fingerprinting, unless prohibited by applicable law.</div><div></div><div><br>
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This description reflects the principal functions of the job for job evaluation. It should not be construed as a detailed description of all job work requirements, nor shall it be construed as giving exclusive responsibility for every function described.</div></div><div></div>

Strive Hotline Advocate

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Fearless! Hudson Valley Inc.

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Strive Hotline Advocate