Qureos Mentor

FedEx Logistics

<div>Customer &amp; Quotation Management:
 
The RECC Manager handles engine quote requests and supports outside sales with customer inquiries. He/She ensure all documentation is accurate, respond promptly to engine shipment needs, and provide excellent customer service. 
Operational Management:
 
The RECC Manager ensures the smooth handling of aircraft engine coordinating with all the stakeholders involved. They work closely with AOG desks, monitor shipment flows, and contribute to quality and process improvement initiatives. 
Customer Relation Key Outcomes:<ul><li>
Answer &amp; Handle customer engine quote requests</li><li>
Provide accurate multiple shipping solutions in a prompt manner</li><li>
Negotiate with suppliers (airlines &amp; truck companies) &amp; internal network (FXL</li><li>
network) if necessary to provide the best rates</li><li>
Representing the client to carriers and FXL network</li><li>
Inform the customer in real-time</li><li>
Provide excellent customer service</li><li>
Track &amp; identify trends &amp; opportunities</li><li>
Monitor sales margins</li><li>
Strict compliance of Aero-Lift rules</li></ul>
Operational Key Outcomes:<ul><li>
Update operational instructions for Hand-Over to AOG Desk</li><li>
Adhere to client-specific operational procedures (SOP)</li><li>
Work closely with AOG Desk on each engine file</li><li>
Monitor engine files in F.A.S.T in accordance with KPIs</li><li>
Ensure the green-light process is being followed (engine checklist &amp; pictures</li><li>
completed with truck companies &amp; updated in F.A.S.T)</li><li>
Control administrative documents, forms related to the transport of goods, and content.</li><li>
Support issue resolution and manage dispute cases.</li><li>
Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database&hellip;)</li></ul>
External Interactions:<ul><li>
Customers (External and/or FedEx Airlines)</li><li>
Carriers</li><li>
Suppliers</li></ul>
Internal Interactions:<ul><li>
Global Engines Product Manager</li><li>
AOG Desk Manager</li><li>
AOG desk Supervisor</li><li>
AOG Back Officers</li><li>
FXL Network organization &amp; branches (Sales, Pricing &amp; Operational Teams)</li></ul>
Required Competence 
Knowledge:<ul><li>
Business English (read, written, spoken)</li><li>
Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)</li><li>
Familiarity with rate building and quoting tools</li><li>
Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG</li><li>
Arabic/ is a PLUS for DXB</li><li>
Chinese / Japanese/ Korean/Thai is a plus for MNL</li><li>
Spanish/Portuguese/French is a plus for MIA/DFW</li><li>
Mastery of international air transport regulations (Incoterms/Customs Rules&hellip;)</li><li>
Knowledge of computer tools</li></ul>
Skills<ul><li>
Attention to detail and documentation accuracy</li><li>
Excellent communication and coordination</li><li>
Strong negotiation skills with customers and suppliers</li><li>
Data analysis and margin tracking</li><li>
Adherence to SOPs and Compliance Rules</li><li>
Respect and apply the company's Quality, Hygiene, and Safety rules.</li><li>
Convey a positive brand image to clients.</li><li>
Adherence to procedures and organization of the service (schedules, break times, holidays).</li><li>
Good command of written and oral communication</li></ul>
Personal Qualities<ul><li>
Customer service orientation (internal and external)</li><li>
Initiative and problem-solving mindset</li><li>
Teamwork orientation</li><li>
Organizational skills</li><li>
Reactivity and proactivity</li><li>
Good interpersonal skills</li><li>
Sense of responsibility</li></ul>
Experience &amp; Qualifications<ul><li>
4-6 years&rsquo; experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements)</li><li>
Experience with quoting, pricing, and shipment documentation</li><li>
Knowledge and understanding of international logistics operations across multiple modes</li><li>
Driving license is necessary and vehicle autonomy is required</li></ul>
Other Information<ul><li>
The position follows a standard workweek schedule (Monday to Friday)</li><li>
Occasional extended hours may be required based on urgent engine movements or projects deadlines</li><li>
On-call support is not part of regular responsibilities but may be requested during critical incidents</li></ul><h2 class="jobSectionHeader"> 
The Company</h2>
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.<h2 class="jobSectionHeader">
The Philosophy</h2>
People&ndash;Service&ndash;Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.<h2 class="jobSectionHeader">
The Culture</h2>
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.<h2 class="jobSectionHeader">
The Mission</h2>
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!</div>

RECC Manager

<div>Implements, administers, interprets and communicates human resource policies and programs to ensure maximum efficiency, cost effectiveness, and adherence to overall company philosophy, policy, and procedures. 
Provides consulting to management on employee relations issues and HR policies and procedures. Recruits or assists management in the recruitment process for exempt and non-exempt candidates; conducts new hire orientations, maintains the career opportunity program, and the appropriate employment records; ensures that job postings and all transfer and promotion activity is in compliance with established company policy and AAP/EEO guidelines. Provides guidance to management when writing job descriptions; manages the performance appraisal and salary review processes to ensure fair and equitable appraisals and compensation levels for employees; ensures compensation and benefits programs are administered in accordance with company policies and procedures. Investigates internal and external EEO complaints, and employee relations issues within and outside assigned region up to manager level; conducts exit interviews and provides trends and analyses reports to management. Develops action plans to comply with the annual affirmative action plan and related reports; helps ensure the delivery of corporate EEO/ affirmative action programs in an assigned area; completes all regulatory reports. Facilitates training and leadership programs, and evaluates the effectiveness of the programs; ensures that all legally-required training is conducted. Educates management on proper timesheet and payroll procedures; resolves discrepancies as needed. Assists management in the administration of personnel paperwork (e.g. Promotions, new hires, terminations, salary changes, and benefits). Prepares statistical reports of trends &amp; data necessary for management information. Reports the status of personnel programs, policies, and procedures. Administers employee surveys, communicates results to management, and assists management in the resolution of identified problem areas. Performs other duties as assigned. 
Bachelor's degree/equivalent in human resources, business or other related discipline. Professional accreditation preferred. Three (3) years professional experience as a generalist including experience with recruitment/employment practices, employee relations, eeo/aap administration, management development and leave of absence administration required. Working knowledge of applicable federal, state, and local laws, and federal regulations required. Strong human relations and communications skills required. Some travel required. 
Preferred Qualifications: The ideal candidate will have a HR Generalist background with a strong focus on Employee Relations. This position will be Hybrid out of our Auburn, WA or Anchorage, AK offices. The work schedule will be Mon-Fri regular business hours. Typically 8am-5pm.
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $4,890.03-$8,912.18 per month
Additional Details: 
 
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We&rsquo;re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.<ul><li>
Know Your Rights</li><li>
Pay Transparency</li></ul>
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.</div>

People Operations Representative

Join FedEx Logistics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FedEx Logistics

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RECC Manager

People Operations Representative