Qureos Mentor

Federal Student Aid an Office of the U.S. Department of Education

<div>
 
 Summary
 
 
 
 This position is located in Federal Student Aid (FSA). FSA is a Principal Office of the United States Department of Education responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information, and services in the nation. Our core values include integrity, customer service, excellence, respect, stewardship, and teamwork.
 
 
 
 Duties
 
 
 
 APPLICATION LIMIT: This vacancy announcement will close at 11:59PM Eastern Time on the listed closing date July 24, 2026.
 
 
 We encourage you to read this entire vacancy announcement prior to submitting your application.
 
 
 As a Management and Program Analyst GS-0343-09, you will be responsible for:
 
 
 <ul>
 <li>
 Assisting with analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications.
 </li>
 <li>
 Preparing administrative reporting, evaluating internal operations for efficiency and cost savings, recommends organizational improvements, and assists in supporting project cost and program economic analyses.
 </li>
 <li>
 Supporting senior staff by evaluating managerial operations, assist with advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools.
 </li>
 <li>
 Assisting in identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Conditions of employment
 
 
 
 <ul>
 <li>
 Relocation will not be paid.
 </li>
 <li>
 Subject to the completion of a one-year probationary period.
 </li>
 <li>
 Males 18 and over must be registered with the Selective Service.
 </li>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must complete a Background Investigation and Fingerprint check.
 
 
 
 </li>
 </ul>
 
 Condition of Employment:
 
 
 
 As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
 
 
 <ul>
 <li>
 your performance and conduct;
 </li>
 <li>
 the needs and interests of the agency;
 </li>
 <li>
 whether your continued employment would advance organizational goals of the agency or the Government; and
 </li>
 <li>
 whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
 
 
 
 </li>
 </ul>
 
 You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.
 
 
 
 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.
 
 
 
 Qualifications
 
 
 
 This is an open-continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows:
 
 
 
 1st cutoff date:
 
 06/29/2026
 
 
 
 2nd cutoff date:
 
 07/10/2026
 
 
 
 Last cutoff date:
 
 07/24/2026
 
 
 
 Minimum Qualification Requirements
 
 
 
 You may meet the minimum qualifications for the GS-09, if you possess the specialize experience, education, or a combination of the two.
 
 
 Specialized Experience for the GS-9
 
 
 One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments:
 
 
 <ul>
 <li>
 Experience in developing the effectiveness and efficiencies of a program or process and providing recommendations for improvement.
 </li>
 <li>
 Experience in project management including development, implementation of planning tools and controls, tracking, reporting, and communicating with stakeholders.
 </li>
 <li>
 Experience in analyzing data and documents to identify issues and patterns that need to be addressed.
 
 
 
 </li>
 </ul>
 OR
 
 
 EDUCATION (see EDUCATION SECTION of the vacancy announcement)
 
 
 OR
 
 
 A combination of both education and experience in which the total percentages must equal at least 100 percent to qualify an applicant for that grade level
 
 
 
 Knowledge, Skills, And Abilities (KSAs)
 
 
 
 The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
 
 
 <ul>
 <li>
 Ability to communicate orally with both internal and external stakeholders.
 </li>
 <li>
 Ability to analyze data and make written recommendations to management.
 </li>
 <li>
 Knowledge of customer service and customer support principles and methods.
 </li>
 <li>
 Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity for an office.
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 You may meet the minimum qualifications of this position by meeting the following education options.
 
 
 
 Minimum Qualification Requirements For GS-9
 
 
 
 Two years of graduate education (beyond a bachelor&rsquo;s degree).
 
 
 
 OR
 
 
 
 A master's degree or equivalent degree
 
 
 
 OR
 
 
 
 LL.B. or J.D., if related
 
 
 
 OR
 
 
 
 A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more.
 
 
 
 Foreign Education:
 
 
 
 Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education .
 
 
 
 Additional Information
 
 
 
 Veterans&rsquo; Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email careers@ed.gov to schedule a session with a career counselor (&ldquo;Veterans Counseling Session&rdquo; should be placed in the subject line of the email).
 
 
 Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.
 
 
 Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.
 
 
 Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.
 
 
 Financial Disclosure: This position does not require financial disclosure.
 
 
 Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).
 
 
 Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.
 
 
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 
 
 A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
 
 
 As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
 
 
 Review our benefits
 
 
 Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
 
 
 
 How You Will Be Evaluated
 
 
 
 You will be evaluated for this job based on how well you meet the qualifications above.
 
 
 We will review your application and documentation submitted to ensure you meet the basic qualification requirements. You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and the result of the Monster Competency Based Assessment(s) required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
 
 
 
 Non-Supervisory:
 
 Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management
 
 
 You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined in the Qualifications section. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled.
 
 
 Based on the outcome of this evaluation, your application data may be further assessed by a Subject Matter Expert (SME) panel. If your qualifications are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.
 
 
 If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.
 
 
 
 You may preview questions for this vacancy.
 
</div>

Management & Program Analyst, GS-0343-09, FPL 12, (Direct Hire) Open- Continuous

Join Federal Student Aid an Office of the U.S. Department of Education and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Federal Student Aid an Office of the U.S. Department of Education

About Company

Management & Program Analyst, GS-0343-09, FPL 12, (Direct Hire) Open- Continuous