Urwah Admin

Fendi

<div>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 As a FENDI Ambassador in our Dubai Mall Boutique you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead individual sales and achieve performance targets and KPIs
  </li>
  <li>
   Engage in upselling, cross selling and multiple selling for all product categories
  </li>
  <li>
   Grant an outstanding service to the clients in compliance with the company guidelines
  </li>
  <li>
   Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  </li>
  <li>
   Manage customer service quality, to meet customer expectations by offering professionalism and human touch
  </li>
  <li>
   Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
  </li>
  <li>
   Support the store operations activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years&rsquo; experience in Fashion/Luxury sales
  </li>
  <li>
   Bachelor&rsquo;s Degree or equivalent is preferred
  </li>
  <li>
   Passion for retail and fashion trends
  </li>
  <li>
   Excellent communication skills, self-reliant, friendly and patient
  </li>
  <li>
   Organization, professionalism, self-confidence
  </li>
  <li>
   Fluent English, additional languages will be a plus.
  </li>
 </ul>
</div>


Client Advisor

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p>As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.
</p><p>Responsibilities:<br>
</p><div><br>
Business Development and Performance Management:
<br>
<ul><li>Drive and increase sales performance for overall business.
</li><li>Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
</li><li>Develop a sales strategy, working cross-functionally with corporate partners.
</li><li>Market authority, identifying new opportunities to attract and retain clients.
</li><li>Develop and deliver events and incentives to grow the business.
</li><li>Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
</li><li>Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
</li><li>Collaborate with the Retail Events team for the organization of local events.
</li></ul>Client Management:
<br>
<ul><li>Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
</li><li>Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
</li><li>Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
</li><li>Improve Mystery Shop Results with action plans.
</li><li>Cultivate a strong private appointment culture.
</li></ul>Administrative &amp; Operations Management:
<br>
<ul><li>Ensure alignment and partnership between front of house and back of house.
</li><li>Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
</li><li>Control vital actions to optimally control costs and ensure efficient operation in store.
</li><li>Review and submit sales and operational reports to management in adherence to company&rsquo;s critical metrics and policies.
</li><li>Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
</li><li>Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
</li><li>Ensure team follows all company policies and procedures
</li><li>Lead the team with health and safety protocol and processes
</li></ul>Visual Merchandising:
<br>
<ul><li>Maintain merchandising standards.
</li><li>Know the bestsellers and have them on display all the time.
</li></ul>Team Management:
<br>
<ul><li>Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
</li><li>Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
</li><li>Attract and recruit the best talent available in the market through networking and scouting.
</li><li>Implement company policies while adhering to accurate procedure regarding disciplinary action.
</li><li>Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
</li><li>Identify individual and team training needs.
</li></ul></div></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p>Qualifications:
<br>
&bull; Minimum 5 years&rsquo; related experience, luxury retail preferred.
<br>
&bull; Strong drive for results; goal oriented.
<br>
&bull; Excellent social skills: the ability to communicate optimally both verbally and in writing.
<br>
&bull; Ability to use POS system and its inventory management functions.
<br>
&bull; RTW experience preferred.
<br>
&bull; Foreign language skills are a plus.
<br>
&bull; Ability to work in a collaborative team environment.
<br>
&bull; Ability to lift boxes/weight up to 10 lbs.
<br>
&bull; Organizational and strong digital literacy required.
<br>
&bull; Must have flexible schedule: some nights, weekends, and holidays.
</p><p>At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

Store Manager - Houston, TX - The Galleria

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3> <p></p><p><b>MAN MERCHANDISER MIDDLE EAST
</b></p><p><b>Mission
</b></p><p>The Man Merchandiser works closely with the General Merchandising Manager Middle East on the Middle Eastern retail network. He/She ensures the stores&rsquo; assortments are aligned to budget and seasonal analysis. Coordinates and provides product division buying estimates in terms of number of SKUs per category. Participation in the buying plan definition process by category and by store. Define, propose and implement product assortments by cluster &ndash; validate final assortment and quantities.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Main Responsibilities
</b></p><ul><li>Provide continuous feedback to HQ on products, customer behaviour, competitors, business opportunities.
</li><li>Influence the sales plan definition by store for the Man category.
</li><li>Validate proposed assortment and define quantities.
</li><li>Participation in the sales plan definition process by category by regional store.
</li><li>Define, propose and implement product assortments by cluster &ndash; validate final assortment and quantities.
</li><li>Drive the product assortment execution in the stores.
</li><li>Provide weekly and monthly reports and be active part in regular Business Reviews with HQ.
</li><li>Ensure continuous feedback to HQ regarding product performance, competition, demand evolution.
</li><li>Nourish competency on business and markets by regular presence in stores.
</li><li>Increase client advisors&rsquo; competencies in the stores through animation and training on selling techniques and propositions.
</li><li>Promote and nurture in-store category expertise by being and active category ambassadors among the whole network.
</li><li>Make sure each store is providing customers an effective presentation and experience of the category.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Profile
</b></p><ul><li>2 &ndash; 5 years&rsquo; experience in Luxury product Merchandising with focus on Retail;
</li><li>Bachelor&rsquo;s or master&rsquo;s degree is preferred
</li><li>Knowledge of the main players of the Business and Strong fashion sense.
</li><li>Ability to understand current market trends and buying strategy;
</li><li>Excellent merchandising skills with attention to detail;
</li><li>Skills in the analysis of sales and market data;
</li><li>Ability to both communicate and negotiate effectively;
</li><li>Fluency in English (Arabic will be considered a plus)
</li><li>Mastery of MS office tools
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

MAN MERCHANDISER MIDDLE EAST

<div>
 <p>
  As a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.
 </p>
 <p>
  Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor and achieve store performance with relevant KPIs
  </li>
  <li>
   Assist in the selling process
  </li>
  <li>
   Analyze the business, propose and implement action plans to improve results, generate sales for each product category
  </li>
  <li>
   Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
  </li>
  <li>
   Be aware of local trading environment and its impact on our sales, including competitors' trading activities
  </li>
  <li>
   Manage and supervise the team in the correct execution of all company operating and stock procedures
  </li>
  <li>
   Manage customer service quality, to meet client&rsquo;s expectations by offering excellent customer service standards
  </li>
  <li>
   Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
  </li>
  <li>
   Act as brand ambassador to strengthen/build relationships with VIP clients
  </li>
  <li>
   Improve Mystery Shopper Results with action plans
  </li>
  <li>
   Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
  </li>
  <li>
   Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
  </li>
  <li>
   Identify individual and team training needs to develop Talents and communicate these needs to HR Department
  </li>
  <li>
   Review and submit sales and operational reports to management in adherence to company's KPIs and policies
  </li>
  <li>
   Ensure that FENDI&rsquo;s standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile
  </strong>
 </p>
 <ul>
  <li>
   7-10 years&rsquo; experience in Fashion/Luxury Sales
  </li>
  <li>
   5-7 years&rsquo; experience in a top-location management of a retail luxury business &ndash;
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s Degree
  </li>
  <li>
   Strong selling and communication skills are necessary
  </li>
  <li>
   Excellent relationships skills, self-reliant, friendly and patient
  </li>
  <li>
   Leadership, confidence, organization, professionalism
  </li>
  <li>
   Strong customer orientation skills
  </li>
  <li>
   Goal oriented approach, multitasking
  </li>
  <li>
   Computer skills and Retail management system knowledge
  </li>
  <li>
   Strong knowledge and/or interest for fashion/luxury industry
  </li>
  <li>
   Fluent English. Additional languages are a plus.
  </li>
 </ul>
</div>


Store Manager

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The CRM Specialist supports the ME team with ad hoc analysis and reports, ensuring that FENDI CRM guidelines are implemented in the ME network. He/she will provide comprehensive administration and operative support to the other functions.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li>Maintain the database clean and reliable, manage clients reassignment and deduplication of profiles
</li><li>Data Mining, KPIs tracking, Strategic Analysis and Reporting
</li><li>Creation and control of target list for all direct marketing activities and in-store events
</li><li>Cost control and budgeting activities
</li><li>Ensure dedicated CRM training sessions for all the new joiners &amp; CRM Ambassadors
</li><li>Implement in-store moments calendar &amp; support in all clienteling activations
</li><li>Creation of Competition benchmark reports
</li><li>Support all logistic and operative activities for the direct marketing
</li><li>Support coordination between retail, merchandising and communication through the formalization of events
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>University Degree in Business or Economics
</li><li>Advanced analytical skills
</li><li>Excellent Excel and Power point mastery
</li><li>Fluency in English
</li><li>Clienteling mindset
</li><li>Previous experience in a similar role will be considered a plus
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>FENDI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
<br>
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
<br>
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div><p></p>

CRM Specialist