Urwah Admin

Fendi

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 Position
 
 
 
 The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.
 
 
 
 Job Responsibilities
 
 
 
 
 Category Sales Management and Business Development
 
 
 
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 Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
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 Monitor and achieve category department performance with relevant KPIs;
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 Analyse the category business, propose and implement action plans to improve results;
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 Set category performance target for the team and individual with the Store Manager;
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 Be sensitive to competitors' trading activities and give feedback to Store Manager.
 
 
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 </ul>
 
 Client Management
 
 
 
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 Leverage all clienteling tools to achieve Department and Store business goals;
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 Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
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 Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
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 Improve Mystery Shopper Results with action plans;
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 Implement appropriate CRM tools and develop loyal customer of particular product category;
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 Act as brand category ambassador to educate VIP and new Clients;
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 Participate into ad-hoc Clientele projects.
 
 
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 </ul>
 
 Operations and Visual Merchandising
 
 
 
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 Ensure that merchandize is properly managed, displayed, stored and maintained by team;
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 Maintain inventory accuracy and shrink rates within company standards;
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 Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
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 Maintain the Visual Merchandising consistent with Company standards;
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 Align periodically visual merchandising and sales performance;
 
 
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 </ul>
 
 Team Management and Development
 
 
 
 <ul>
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 Discuss individual performance every month and coach team members
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 Motivate the team so that they perform at their highest level to meet their individual and store objectives
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 Organize the team in an efficient manner according to business needs and delegate responsibility
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 Translate strategic and business goals into concrete and individual actions and objectives
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 Conduct category training to the team
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 Execute the in-store training routine set by the Store Manager
 
 
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 </ul>
 
 Profile
 
 
 
 <ul>
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 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
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 Bachelor's Degree or equivalent is preferred
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 Fluency in English
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 Leadership and experience in managing large teams
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 Strong communication skills
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 Excellent relationships skills, self-reliant, approachable and patient
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 Confidence, organizational skills, professionalism
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 Goal oriented approach, multitasking
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 Client focus with great business acumen
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 Administration and financial skills
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 Computer skills and Retail management system knowledge
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 Strong knowledge and/or interest for fashion/luxury industry
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 </ul>
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Department Manager - Dubai Mall

Join Fendi and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Department Manager - Dubai Mall