Qureos Mentor

FFF Enterprises

Why We Are - Who We Are: About FFF Enterprises
 What We Do - https://www.fffenterprises.com/company/what-we-do.html
 
Position Summary
 The Staffing Coordinator supports the operational readiness of nursing services by coordinating onboarding workflows, maintaining compliant personnel records, and assisting with staffing logistics. This role ensures that required documentation, certifications, and onboarding milestones are completed accurately and on time, enabling clinicians to be fully credentialed and scheduled without delay.
 Operating within established processes, this position serves as a key coordination point across candidates, clinical staff, and internal partners, driving consistency, accuracy, and efficiency in staffing-related activities.
 Essential Functions and Duties
 
Onboarding & Documentation Coordination: 
<ul>
<li>Coordinate onboarding workflows for nursing staff, ensuring timely completion of all required documentation.</li>
<li>Serve as a point of contact for candidates, providing guidance throughout the onboarding process.</li>
<li>Track and maintain completion of required onboarding materials in accordance with company standards.</li>
</ul>
Compliance & Record Management: 
<ul>
<li>Process background checks in accordance with company procedures and applicable federal and state laws.</li>
<li>Verify and maintain Form I-9 documentation in compliance with federal guidelines.</li>
<li>Maintain accurate personnel records, including certifications, licensures, and required documentation.</li>
<li>Monitor certification and licensure expirations and coordinate renewals to maintain compliance.</li>
</ul>
Scheduling & Operational Support: 
<ul>
<li>Assist with scheduling new hire orientations and support ongoing nurse scheduling coordination.</li>
<li>Support staffing-related administrative workflows to ensure continuity of operations.</li>
<li>Prepare and maintain reports related to onboarding, compliance tracking, and staffing activities.</li>
</ul>
Audit & Process Support: 
<ul>
<li>Support internal and external audits by ensuring documentation is complete, accurate, and accessible.</li>
<li>Follow established procedures to maintain audit readiness and documentation integrity.</li>
<li>Identify and escalate discrepancies or gaps in documentation or compliance requirements.</li>
</ul>
General Responsibilities: 
<ul>
<li>Adheres to all company policies and procedures, Federal and State regulations, and laws.</li>
<li>Display dedication to position responsibilities and achievement of assigned goals and objectives.</li>
<li>Represent the Company in a professional manner and appearance.</li>
<li>Understand and internalize the Company’s purpose.</li>
<li>Display loyalty to the Company and its organizational values.</li>
<li>Work effectively with internal and external stakeholders, fostering collaboration and constructive problem-solving.</li>
<li>Comply with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company.</li>
<li>Other duties as assigned.</li>
</ul>
Education, Knowledge, Skills and Experience
 
Required Education: 
<ul>
<li>High school diploma or equivalent.</li>
<li>Equivalent professional experience demonstrating core administrative and coordination capabilities may be considered in lieu of formal education.</li>
</ul>
Preferred Education: 
<ul>
<li>Associate’s or Bachelor’s degree in business administration, healthcare administration, or a related field.</li>
</ul>
Required Knowledge: 
<ul>
<li>Working knowledge of administrative processes related to onboarding, documentation management, and record-keeping.</li>
</ul>
Preferred Knowledge: 
<ul>
<li>Familiarity with healthcare staffing environments or credentialing processes.</li>
<li>General understanding of onboarding documentation and compliance practices.</li>
</ul>
Required Experience: 
<ul>
<li>Minimum two (2) to four (4) years of administrative, clerical, or coordination experience demonstrating strong organizational capability and attention to detail.</li>
</ul>
Preferred Experience: 
<ul>
<li>Experience supporting onboarding, staffing coordination, or HR operations.</li>
</ul>
Required Skills: 
<ul>
<li>Strong organizational and time management skills with the ability to manage multiple priorities.</li>
<li>High attention to detail and accuracy.</li>
<li>Effective written and verbal communication skills.</li>
<li>Ability to follow structured processes and maintain consistency.</li>
<li>Ability to work independently within established guidelines and collaborate effectively as part of a team.</li>
<li>Sound judgment in handling sensitive and confidential information.</li>
</ul>
Preferred Skills: 
<ul>
<li>Experience with HRIS, onboarding systems, or scheduling tools.</li>
<li>Ability to operate effectively in a fast-paced, deadline-driven environment.</li>
</ul>
Physical requirements
 Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee may occasionally lift up to 20 lbs. and kneel and bend. Must have the ability to travel occasionally. Working conditions include normal office setting.
 
Mental Demands
 Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
 
Direct Reports
 No
 
EEO/AAP Statement
 FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
 
Acknowledgement
 The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
 
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.
 
To be considered for a position with FFF Enterprises, Inc, applicants must complete and sign the application.
 Employee Benefits Available for FFF Enterprises Team Members
 
Employee benefits include: 
<ul>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Discount Program</li>
<li>Vision Insurance Plan</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Dependent Care Flexible Spending Account</li>
<li>Employee Assistance Program (EAP)</li>
<li>Group Life and AD&D</li>
<li>Voluntary Supplemental Life Insurance Plans</li>
<li>Short Term Disability</li>
<li>Long Term Disability Income Protection</li>
<li>401k Profit Sharing Retirement Plan - Discretionary Match</li>
<li>Discretionary Bonus</li>
<li>Supplemental Insurance Plans</li>
<li>Prepaid Legal/Identity Theft Plan</li>
<li>Paid Holidays/Vacation/Sick Days</li>
<li>Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX</li>
</ul>
All Other States Receive One Hundred Twenty (120) Hours of PTO
 <ul>
<li>Tuition Reimbursement Program</li>
<li>Notary Services</li>
<li>Employee Referral Bonus</li>
<li>Vendor Discount Programs</li>
<li>Corporate Individual Travel Program</li>
</ul>
(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.)

Staffing Coordinator

Why We Are - Who We Are: About FFF Enterprises
 What We Do - https://www.fffenterprises.com/company/what-we-do.html
 
Job Title Senior Manager, Contracts Operations & Quality Assurance
 Department Operations - Specialty Pharmacy
 FLSA Class Exempt
 Salary Grade
 Revised Date 03.31.2026
 
Position Summary
 The Senior Manager, Contracts Operations & Quality Assurance as the accountable owner of the end-to-end contract-to-claim translation lifecycle, ensuring that payer contract terms, pricing methodologies, and reimbursement structures are precisely interpreted, rigorously implemented, and consistently realized in expected financial outcomes.
 This role establishes and enforces a formal governance and control framework between Managed Markets contract strategy and downstream operational processing, eliminating reliance on manual processes, fragmented ownership, and inconsistent interpretation. The position is responsible for translating all contract constructs and pricing logic into structured, system-ready requirements; ensuring accurate configuration and alignment within operational systems; and validating readiness prior to claim submission to safeguard reimbursement accuracy and financial performance.
 Operating at the intersection of Managed Markets, Operations, Reimbursement, Finance, IT, and Quality Assurance, this role functions as a critical control point for revenue integrity. The incumbent proactively identifies and mitigates sources of revenue leakage, reduces claim denials and operational rework, and ensures that negotiated contract value is fully realized. Through disciplined implementation, cross-functional alignment, and audit-ready processes, this role enables scalable, consistent, and defensible execution across NuFactor’s payer portfolio, including PBM, Medicare, Medicaid, and commercial contracts.
 Essential Functions and Duties
 
Contract-to-Claim Translation Ownership: 
<ul>
<li>Serve as the single point of accountability for translating payer contract terms into executable pricing and reimbursement logic across all payer types.</li>
<li>Convert contractual language, including fee schedules, percentage-based reimbursement structures, and payer-specific methodologies, to operationalize these requirements into a clear, structured system implementation.</li>
<li>Ensure consistency and accuracy in how contract terms are translated across all lines of business, payer variations, and contract amendments.</li>
<li>Eliminate ambiguity and reliance on undocumented knowledge by standardizing contract interpretation and translation practices.</li>
</ul>
Contract Pricing Implementation and Oversight: 
<ul>
<li>Maintain ownership of pricing integrity across all payer contracts, ensuring methodologies such as AWP, ASP, WAC, NADAC, and MAC are applied accurately and consistently.</li>
<li>Oversee all pricing updates, including monthly, quarterly, and ad hoc changes, ensuring completeness, timeliness, and accuracy across systems and documentation.</li>
<li>Validate that pricing updates are correctly applied across all impacted contracts, including drug additions, HCPCS transitions, and payer-specific adjustments.</li>
</ul>
Financial Alignment and Revenue Integrity: 
<ul>
<li>Evaluate contract implementation outcomes against expected reimbursement and margin performance to ensure alignment with financial objectives.</li>
<li>Partner with Reimbursement and Finance to analyze expected versus actual reimbursement and identify drivers of revenue variance.</li>
<li>Partner with Managed Markets to understand their financial modeling for new contracts, renegotiations, and pricing changes to on profitability and risk.</li>
<li>Identify, quantify, and mitigate risks to resolve pricing discrepancies, contract misinterpretation, and system misalignment that may result in incorrect reimbursement or margin erosion.</li>
</ul>
Contract and Pricing Configuration Governance: 
<ul>
<li>Define and document business requirements for contract and pricing configuration within specialty pharmacy systems, ensuring accurate translation of pricing logic into system specifications.</li>
<li>Partner with IT to ensure system configurations are executed accurately while maintaining clear separation of duties between business interpretation and technical implementation.</li>
<li>Validate that all system configurations align with approved contract terms and pricing methodologies prior to activation.</li>
<li>Maintain complete documentation and traceability of all system-related implementation decisions to support audit readiness.</li>
</ul>
Processing Validation and Control Framework: 
<ul>
<li>Establish and enforce processing validation standards to ensure that contract terms, pricing logic, and system configurations are accurate before claims are generated.</li>
<li>Design structured validation checkpoints that confirm correct pricing application, payer mapping, based on contract requirements.</li>
<li>Oversee Quality Assurance team to enable independent validation of system outputs while retaining ownership of implementation accuracy.</li>
<li>Reduce reliance on downstream correction by strengthening upstream controls and ensuring implementation readiness.</li>
</ul>
Root Cause and Impact Analysis: 
<ul>
<li>Partner with Reimbursement on assessment of denials, underpayments, and reimbursement discrepancies to identify and reconcile system issues related to contract processing and pricing accuracy.</li>
<li>Conduct root cause analysis across contract processing, system configuration, and operational workflows to identify failure points.</li>
<li>Implement corrective actions that reduce denial rates, improve reimbursement accuracy, and prevent recurring issues.</li>
<li>Quantify financial impact associated with identified issues and communicate findings to leadership.</li>
</ul>
Cross-Functional Governance and Alignment: 
<ul>
<li>Serve as the central coordination point across Managed Markets, Operations, Reimbursement, Finance, IT, and applicable stakeholders to ensure alignment on contract implementation.</li>
<li>Establish and reinforce clear ownership boundaries across functions to prevent scope drift and operational inefficiencies.</li>
<li>Facilitate cross-functional discussions to align on contract interpretation, pricing updates, system changes, and issue resolution.</li>
<li>Ensure that issues are directed to the appropriate functional owner to ensure proper accountability and governance is transferred.</li>
</ul>
Process Standardization and Scalability: 
<ul>
<li>Standardize contract operational processes, pricing update protocols, and validation procedures to improve consistency and efficiency.</li>
<li>Identify and implement opportunities for system automation, integration, and technical process improvement in partnership with IT.</li>
<li>Identify and implement opportunities for reduction in manual, administrative-driven processes with structured workflows that support scalability and accuracy.</li>
<li>Support long-term scalability by developing repeatable, controlled implementation frameworks.</li>
</ul>
Performance Monitoring and Reporting: 
<ul>
<li>Develop and monitor key performance indicators related to contract operational processing, including translation, systems, and quality assurance.</li>
<li>Provide structured quarterly reporting to leadership on integrity or quality assurance risks related to contract operational processing, and areas for operational improvements.</li>
<li>Track trends and performance metrics to support continuous improvement and informed decision-making.</li>
</ul>
Documentation and Compliance: 
<ul>
<li>Maintain comprehensive and organized documentation of contract translation, pricing logic, system requirements, validation results, and change history.</li>
<li>Ensure all processes are audit-ready, traceable, and compliant with internal policies and regulatory standards.</li>
<li>Support documentation best practices by having clear, updated, standard operating procedures including evidence of contract processing and quality assurance.</li>
</ul>
Education, Knowledge, Skills, and Experience
 
Required Education: 
<ul>
<li>Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Information Systems, or a closely related field.</li>
<li>In lieu of a degree, equivalent professional experience demonstrating advanced expertise may be considered.</li>
</ul>
Preferred Education: 
<ul>
<li>Master of Business Administration (MBA) or a master’s degree in Finance, Healthcare Administration, or a related discipline.</li>
</ul>
Required Knowledge: 
<ul>
<li>Familiarity with specialty pharmacy operations, pharmaceutical contracting structures, or health plans.</li>
<li>Working knowledge of specialty pharmacy systems or healthcare systems.</li>
<li>Understanding of data governance, audit frameworks, and internal control environments.</li>
</ul>
Preferred Knowledge: 
<ul>
<li>Understanding of healthcare reimbursement methodologies, including PBM, Medicare, Medicaid, and commercial payer structures.</li>
<li>Knowledge of pricing methodologies such as AWP, ASP, WAC, NADAC, and MAC, and how they impact reimbursement outcomes.</li>
<li>Understanding of the contract-to-claim lifecycle and the relationship between contract terms, system configuration, and financial performance.</li>
<li>Knowledge of system-based pricing and claims processing logic within healthcare or specialty pharmacy environments.</li>
</ul>
Required Experience: 
<ul>
<li>Minimum of five (5) to eight (8) years of progressive experience in managed markets, business development, reimbursement, pricing, or specialty pharmacy operations or similar function.</li>
<li>Basic demonstrated experience with contract terms and operational or system execution requirements.</li>
<li>Experience working cross-functionally across Finance, IT, and Operations to ensure accurate implementation and outcomes.</li>
</ul>
Preferred Experience
 <ul>
<li>Experience in specialty pharmacy, pharmaceutical distribution environments, health plans, and regulated environments in healthcare.</li>
<li>Experience in revenue integrity, pricing governance, or contract implementation functions.</li>
<li>Experience supporting system implementations or configuration governance initiatives.</li>
</ul>
Required Skills: 
<ul>
<li>Advanced analytical and data reasoning skills, with the ability to assess pricing accuracy and reimbursement outcomes.</li>
<li>Strong ability to understand contractual language and translate it into structured, actionable requirements.</li>
<li>Exceptional attention to detail and commitment to accuracy, precision, documentation, and validation.</li>
<li>Strong cross-functional collaboration and stakeholder influence skills.</li>
<li>Strong Excel and data analysis capabilities.</li>
<li>Ability to operate effectively in high-complexity, high-impact environments with multiple priorities.</li>
</ul>
Preferred Skills: 
<ul>
<li>Experience with data visualization tools such as Power BI or Tableau.</li>
<li>Experience with process improvement, automation, or workflow optimization initiatives.</li>
</ul>
Required Professional Certifications: 
<ul>
<li>None.</li>
</ul>
Preferred Professional Certifications: 
<ul>
<li>None.</li>
</ul>
Physical requirements
 Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.
 Mental Demands
 Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
 Direct Reports
 Yes
 EEO Statement
 FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
 Acknowledgement
 The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
 
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.
 
__________________________ ______________________
 Print Name Signature
 
__________________________
 Date
 
To be considered for a position with FFF Enterprises, Inc, applicants must complete and sign the application.
 Employee Benefits Available for FFF Enterprises Team Members
 
Employee benefits include: 
<ul>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Discount Program</li>
<li>Vision Insurance Plan</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Dependent Care Flexible Spending Account</li>
<li>Employee Assistance Program (EAP)</li>
<li>Group Life and AD&D</li>
<li>Voluntary Supplemental Life Insurance Plans</li>
<li>Short Term Disability</li>
<li>Long Term Disability Income Protection</li>
<li>401k Profit Sharing Retirement Plan - Discretionary Match</li>
<li>Discretionary Bonus</li>
<li>Supplemental Insurance Plans</li>
<li>Prepaid Legal/Identity Theft Plan</li>
<li>Paid Holidays/Vacation/Sick Days</li>
<li>Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX</li>
</ul>
All Other States Receive One Hundred Twenty (120) Hours of PTO
 <ul>
<li>Tuition Reimbursement Program</li>
<li>Notary Services</li>
<li>Employee Referral Bonus</li>
<li>Vendor Discount Programs</li>
<li>Corporate Individual Travel Program</li>
</ul>
(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.)

Senior Manager, Contracts Operations & Quality Assurance

Position Summary Nufactor facilitates the delivery of specialty pharmacy products and services for people that are living with chronic illness throughout the United States. The Patient Care Services Department is responsible for many aspects of the patient’s care. Including but not limited to on-going patient support services, obtaining patient updates, orders, service needs, placing medication orders, coordination of clinical needs and understanding the medical management of Immunology, Neurology, Dermatology, Gastroenterology, Coagulopathy, and other Disease states. The Patient Care Coordinator (PCC) is responsible for being the liaison between Nufactor patients, contracted nursing partners and all the other departments within the company.
 
The Patient Care Coordinator is an active member of the Patient Care Services team, providing high level patient service coordination while actively supporting the department, peers, and company daily. Essential Functions and Duties • Extensive knowledge of the Patient Care Services department, systems, processes, job responsibilities and duties. • Extensive knowledge of the disease states, medications, supplies, coordination and medical management of Immune Globulin, Monoclonal Antibodies and Blood Disorder medications. • Provide daily support to department management, peers and department staff as needed and directed by direct Supervisor and approved by Senior Director, Patient Care Services • Possess a full knowledge of shipping company(ies) and options.
 
Ability to intervene and work towards an appropriate solution(s) to shipping issues and concerns. • Assist with building a firm foundation for incoming and existing team members – promoting solidarity, trust and inclusivity while maintaining an efficient and ethical work environment both within and outside the department. Maintain/obtain a full understanding of required systems, programs, and technology needed to complete the requirements of the position, providing the highest level of patient service and care. FFF: Public Information • Maintain a patient census of approximately 120 -130 patients within the required departmental processes.
 
Including but not limited to on-going patient support services, obtaining patient updates, orders, service needs, placing medication orders, coordination of clinical needs with a full understanding of the disease states, medications, and management needs for home administration. • Ability/willingness to participate in conflict/complaint/grievance or occurrence resolution including but not limited to all levels of communication, documentation, reporting and follow up. • Responsible for efficient and knowledgeable response and support to Medication Recalls. • Promote the Nufactor service model, product lines and positive corporate image.
 
<ul>
<li>Maintain a professional and ethical relationship with work peers and customers internal and external to the company. Maintaining a customer/patient focus with a high level of professionalism, compassion, respect, and integrity. Including but not limited to all internal departments, patients, caregivers, nursing agencies, nurses, referring/prescribing physician offices, hospitals, outpatient clinics, manufacturing representatives, consumers etc. All Nufactor staff are responsible for their behavior at all times, promoting high level professionalism and Nufactor corporate values.</li>
<li>Represent the department and/or company at industry, community or advocacy meetings providing information, guidance, and representation of our work within the community(ies) we serve. • Networking / maintaining a professional and ethical image and relationship with consumer groups, patient advocacy organizations, fundraising organizations, including but not limited to attending local, regional and/or national events, tradeshows or meetings as directed and approved by Senior Director, Patient Care Services. • Receive patient referrals when appropriate from direct patient referral sources. Forwarding to Intake Department for follow up.</li>
<li>Participate in staff On-Call Rotation as needed. • Responsible for knowledge and proficiency in all duties within PCC I level of responsibility. • Pursue and participate in ongoing professional development. • Communicate thoroughly, timely, and regularly with direct supervisor regarding all questions, concerns, needs or issues.</li>
<li>Communicate and partner with all necessary teammates to ensure our Nufactor DME (pumps) are tracked, maintained, and returned as needed. Always working towards compliance to the best of their ability. • Conflict resolution for conflicts, concerns, or complaints internally or externally including active participation and guidance through resolution as well as reporting and/or working with Human Resources as needed and appropriate. FFF: Public Information • Work from a remote/home office with efficiency and effectiveness.</li>
</ul>
Working a full 40-hour work week in your office space being accounted for by your work, your actions, and your active availability via company issued computer, and iPhone during an established daily/weekly time schedule. Including email, Ring Central, System of Record, Teams and Cell phone. • Patient retention. • Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
 
<ul>
<li>Display dedication to position responsibilities and achieve assigned goals and objectives. Understand and internalize the company’s purpose and display loyalty to the company and its organizational values. • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.</li>
<li>Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations. • Other duties as assigned.</li>
</ul>
Education, Knowledge, Skills and Experience Required Education: • High school diploma or equivalent • College degree in (nursing, health sciences, business administration, or similar) preferred but not required. Required Knowledge: • A firm foundation of computer knowledge, detail oriented, process driven, understanding of Microsoft Office and Excel. • Comprehensive understanding of chronic disease state management. • Customer/patient facing customer service in a multidimensional office, clinic, or hospital setting.
 
<ul>
<li>Ability, flexibility, and desire to participate in all aspects of patient care, community projects and events that occasionally occur outside usual work hours (ie: evening hours or on weekends). • Integrity is key. FFF: Public Information Preferred Knowledge: • Excellent understanding of Immune Deficient, Hemophilia, Plasminogen Deficiency, and other chronic disease states. • Understanding of Immune Globulin, MAB and COAG Medications, therapy options, home infusion coordination, etc.</li>
<li>Specialty Pharmacy/Home Infusion clinical management Required Experience: • Minimum of two (2) years’ experience in Customer facing customer service in multidimensional office, clinic, hospital setting or related degree. Chronic Disease state management, Specialty Pharmacy, sales, clinical services, patient care coordination a plus. Preferred Experience: • Bi-lingual is a plus / not required. • Specialty pharmacy work experience • Remote work experience.</li>
</ul>
Required Skills: • Must have strong organizational skills. • Must have a detail orientation and the proven ability to prioritize work. • Must have effective verbal and written communication skills. • Must have the ability to work with limited supervision and as part of a team.
 
<ul>
<li>Sound decision-making abilities Preferred Skills: • Ability to develop, maintain and enhance supportive relationships with patients, caregivers, nurses, physician office staff, community members and professional organizations as well as our internal partners within the rest of our company. Physical requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.</li>
</ul>
Must have the ability to lift and maneuver items of at least 20 lbs. Ability to travel 10 - 20% of the time, overnight travel of one (1) to five (5) days travel occurrence may be required 1 to 3 times annually. Working conditions include a normal office setting. Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.
 
Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and FFF: Public Information exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
 
Direct Reports No EEO Statement FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics

Patient Care Coordinator I

Position Summary
 Nufactor facilitates the delivery of specialty pharmacy products and services for
 people that are living with chronic illness throughout the United States. The
 Patient Care Services Department is responsible for many aspects of the patient’s
 care. Including but not limited to on-going patient support services, obtaining
 patient updates, orders, service needs, placing medication orders, coordination of
 clinical needs and understanding the medical management of Immunology,
 Neurology, Dermatology, Gastroenterology, Coagulopathy, and other Disease
 states.
 The Patient Care Coordinator (PCC) is responsible for being the liaison between
 Nufactor patients, contracted nursing partners and all the other departments
 within the company.
 The Patient Care Coordinator is an active member of the Patient Care Services
 team, providing high level patient service coordination while actively supporting
 the department, peers, and company daily.
 Essential Functions and Duties
 <ul>
<li>Extensive knowledge of the Patient Care Services department, systems,</li>
</ul>
processes, job responsibilities and duties.
 <ul>
<li>Extensive knowledge of the disease states, medications, supplies,</li>
</ul>
coordination and medical management of Immune Globulin, Monoclonal
 Antibodies and Blood Disorder medications.
 <ul>
<li>Provide daily support to department management, peers and department</li>
</ul>
staff as needed and directed by direct Supervisor and approved by Senior
 Director, Patient Care Services
 <ul>
<li>Possess a full knowledge of shipping company(ies) and options. Ability to</li>
</ul>
intervene and work towards an appropriate solution(s) to shipping issues
 and concerns.
 <ul>
<li>Assist with building a firm foundation for incoming and existing team</li>
</ul>
members – promoting solidarity, trust and inclusivity while maintaining an
 efficient and ethical work environment both within and outside the
 department. Maintain/obtain a full understanding of required systems,
 programs, and technology needed to complete the requirements of the
 position, providing the highest level of patient service and care.
 FFF: Public Information
 <ul>
<li>Maintain a patient census of approximately 120 -130 patients within the</li>
</ul>
required departmental processes. Including but not limited to on-going
 patient support services, obtaining patient updates, orders, service needs,
 placing medication orders, coordination of clinical needs with a full
 understanding of the disease states, medications, and management needs
 for home administration.
 <ul>
<li>Ability/willingness to participate in conflict/complaint/grievance or</li>
</ul>
occurrence resolution including but not limited to all levels of
 communication, documentation, reporting and follow up.
 <ul>
<li>Responsible for efficient and knowledgeable response and support to</li>
</ul>
Medication Recalls.
 <ul>
<li>Promote the Nufactor service model, product lines and positive corporate</li>
</ul>
image.
 <ul>
<li>Maintain a professional and ethical relationship with work peers and</li>
</ul>
customers internal and external to the company. Maintaining a
 customer/patient focus with a high level of professionalism, compassion,
 respect, and integrity. Including but not limited to all internal departments,
 patients, caregivers, nursing agencies, nurses, referring/prescribing
 physician offices, hospitals, outpatient clinics, manufacturing
 representatives, consumers etc. All Nufactor staff are responsible for their
 behavior at all times, promoting high level professionalism and Nufactor
 corporate values.
 <ul>
<li>Represent the department and/or company at industry, community or</li>
</ul>
advocacy meetings providing information, guidance, and representation of
 our work within the community(ies) we serve.
 <ul>
<li>Networking / maintaining a professional and ethical image and relationship</li>
</ul>
with consumer groups, patient advocacy organizations, fundraising
 organizations, including but not limited to attending local, regional and/or
 national events, tradeshows or meetings as directed and approved by Senior
 Director, Patient Care Services.
 <ul>
<li>Receive patient referrals when appropriate from direct patient referral</li>
</ul>
sources. Forwarding to Intake Department for follow up.
 <ul>
<li>Participate in staff On-Call Rotation as needed.</li>
<li>Responsible for knowledge and proficiency in all duties within PCC I level</li>
</ul>
of responsibility.
 <ul>
<li>Pursue and participate in ongoing professional development.</li>
<li>Communicate thoroughly, timely, and regularly with direct supervisor</li>
</ul>
regarding all questions, concerns, needs or issues.
 <ul>
<li>Communicate and partner with all necessary teammates to ensure our</li>
</ul>
Nufactor DME (pumps) are tracked, maintained, and returned as needed.
 Always working towards compliance to the best of their ability.
 <ul>
<li>Conflict resolution for conflicts, concerns, or complaints internally or</li>
</ul>
externally including active participation and guidance through resolution as
 well as reporting and/or working with Human Resources as needed and
 appropriate.
 FFF: Public Information
 <ul>
<li>Work from a remote/home office with efficiency and effectiveness.</li>
</ul>
Working a full 40-hour work week in your office space being accounted for
 by your work, your actions, and your active availability via company issued
 computer, and iPhone during an established daily/weekly time schedule.
 Including email, Ring Central, System of Record, Teams and Cell phone.
 <ul>
<li>Patient retention.</li>
<li>Adheres specifically to all company policies and procedures, Federal and</li>
</ul>
State regulations, and laws.
 <ul>
<li>Display dedication to position responsibilities and achieve assigned goals</li>
</ul>
and objectives. Understand and internalize the company’s purpose and
 display loyalty to the company and its organizational values.
 <ul>
<li>Display enthusiasm and dedication to learning how to be more effective on</li>
</ul>
the job and share knowledge with others.
 <ul>
<li>Work effectively with co-workers, internal and external customers and</li>
</ul>
others by sharing ideas in a constructive and positive manner; listen to
 and objectively consider ideas and suggestions from others; keep
 commitments; keep others informed of work progress, timetables, and
 issues; address problems and issues constructively to find mutually
 acceptable and practical business solutions; address others by name, title,
 or other respectful identifier, and respect the diversity of our work force in
 actions, words, and deeds.
 <ul>
<li>Comply with the policies and procedures stated in the Injury and Illness</li>
</ul>
Prevention Program by always working in a safe manner and immediately
 reporting any injury, safety hazard, or program violation.
 <ul>
<li>Ensure conduct is consistent with all Compliance Program Policies and</li>
</ul>
procedures when engaging in any activity on behalf of the company.
 Immediately report any concerns or violations.
 <ul>
<li>Other duties as assigned.</li>
</ul>
Education, Knowledge, Skills and Experience
 
Required Education: 
<ul>
<li>High school diploma or equivalent</li>
<li>College degree in (nursing, health sciences, business administration, or</li>
</ul>
similar) preferred but not required.
 
Required Knowledge: 
<ul>
<li>A firm foundation of computer knowledge, detail oriented, process driven,</li>
</ul>
understanding of Microsoft Office and Excel.
 <ul>
<li>Comprehensive understanding of chronic disease state management.</li>
<li>Customer/patient facing customer service in a multidimensional office,</li>
</ul>
clinic, or hospital setting.
 <ul>
<li>Ability, flexibility, and desire to participate in all aspects of patient care,</li>
</ul>
community projects and events that occasionally occur outside usual work
 hours (ie: evening hours or on weekends).
 <ul>
<li>Integrity is key.</li>
</ul>
FFF: Public Information
 
Preferred Knowledge: 
<ul>
<li>Excellent understanding of Immune Deficient, Hemophilia, Plasminogen</li>
</ul>
Deficiency, and other chronic disease states.
 <ul>
<li>Understanding of Immune Globulin, MAB and COAG Medications,</li>
</ul>
therapy options, home infusion coordination, etc.
 <ul>
<li>Specialty Pharmacy/Home Infusion clinical management</li>
</ul>
Required Experience: 
<ul>
<li>Minimum of two (2) years’ experience in Customer facing customer service</li>
</ul>
in multidimensional office, clinic, hospital setting or related degree.
 Chronic Disease state management, Specialty Pharmacy, sales, clinical
 services, patient care coordination a plus.
 
Preferred Experience: 
<ul>
<li>Bi-lingual is a plus / not required.</li>
<li>Specialty pharmacy work experience</li>
<li>Remote work experience.</li>
</ul>
Required Skills: 
<ul>
<li>Must have strong organizational skills.</li>
<li>Must have a detail orientation and the proven ability to prioritize work.</li>
<li>Must have effective verbal and written communication skills.</li>
<li>Must have the ability to work with limited supervision and as part of a</li>
</ul>
team.
 <ul>
<li>Sound decision-making abilities</li>
</ul>
Preferred Skills: 
<ul>
<li>Ability to develop, maintain and enhance supportive relationships with</li>
</ul>
patients, caregivers, nurses, physician office staff, community members
 and professional organizations as well as our internal partners within the
 rest of our company.
 Physical requirements
 Vision, hearing, speech, movements requiring the use of wrists, hands and/or
 fingers. Must have the ability to view a computer screen for long periods and the
 ability to sit for extended periods. Must have the ability to work the hours and days
 required to complete the essential functions of the position, as scheduled. Must
 have the ability to lift and maneuver items of at least 20 lbs. Ability to travel 10 -
 20% of the time, overnight travel of one (1) to five (5) days travel occurrence may
 be required 1 to 3 times annually. Working conditions include a normal office
 setting.
 Mental Demands
 Learning, thinking, concentration and the ability to work under pressure,
 particularly during busy times. Must be able to pay close attention to detail and
 be able to work as a member of a team to ensure excellent customer service.
 Must have the ability to interact effectively with co-workers and customers, and
 FFF: Public Information
 exercise self-control and diplomacy in customer and employee relations’
 situations. Must have the ability to exercise discretion as well as appropriate
 judgments when necessary. Must be proactive in finding solutions.
 Direct Reports
 No
 EEO Statement
 FFF Enterprises and Nufactor are an equal opportunity employer and prohibits
 discrimination and harassment based on the following characteristics: race,
 color, religion, national origin, physical or mental disability, gender, age (40
 years and over) qualified veteran and any other characteristic protected by state
 or federal anti-discrimination law covering employment. These categories are
 defined according to Government Code section 12920. The Company prohibits
 unlawful discrimination based on the perception that anyone has any of those
 characteristics or is associated with a person who has or is perceived as having
 any of those characteristics.

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FFF Enterprises

About Company

Staffing Coordinator

Senior Manager, Contracts Operations & Quality Assurance

Patient Care Coordinator I

Patient Care Coordinator I