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Fidelity Bank, NA

<div>DIGITAL OPERATIONS SUPPORT INTERN

Job Overview: The Digital Operations Support Intern will serve as a frontline resource for assisting customers and internal teams with online and mobile banking inquiries. This role is help desk focused and provides hands-on experience supporting digital banking platforms, troubleshooting user issues, and ensuring a seamless digital experience. The intern will gain exposure to banking technology, customer support processes, and digital product operations within a fast-paced environment.

This candidate will be responsible for the following:
<ul>
<li>Respond to and resolve incoming digital banking support requests, including online banking, mobile app, and bill pay inquiries</li>
<li>Troubleshoot login issues, account access problems, and general platform navigation questions</li>
<li>Escalate complex or technical issues to appropriate team members while maintaining ownership of the request</li>
<li>Document support cases accurately within internal systems and track resolution progress</li>
<li>Assist in monitoring system alerts, outages, and service disruptions, providing timely updates as needed</li>
<li>Partner with internal teams such as IT, Customer Support, and Digital Product to ensure efficient issue resolution</li>
<li>Identify recurring issues or trends and provide feedback to improve the customer experience</li>
<li>Support testing and validation efforts for digital platform updates or enhancements</li>
<li>Maintain a strong understanding of Fidelity Bank&rsquo;s digital banking tools and services</li>
</ul>
Requirements for the position include:
<ul>
<li>Currently pursuing a degree in Business, Finance, Information Systems, or a related field</li>
<li>Strong problem-solving skills with attention to detail</li>
<li>Effective written and verbal communication skills</li>
<li>Customer-first mindset with a willingness to learn</li>
<li>Ability to manage multiple tasks and prioritize in a fast-paced environment</li>
<li>Basic technical aptitude and comfort navigating digital platforms</li>
<li>Proficiency in Microsoft Office (Excel, Word, Outlook)</li>
</ul>
Preferred requirements include:
<ul>
<li>Interest in digital banking, fintech, or technology operations</li>
<li>Previous customer service or help desk experience</li>
<li>Familiarity with mobile apps, online platforms, or troubleshooting</li>
</ul>
EEO/Veterans/Disabled</div>

Digital Operations Support Intern

Join Fidelity Bank, NA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fidelity Bank, NA

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Digital Operations Support Intern