Abrar Admin

Fidelity Co-Operative Bank

<div>Salary Grade: 12R

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank&rsquo;s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at Fidelity Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
<div>
<ul><li>Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)</li></ul>
<ul><li>Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures</li></ul>
<ul><li>Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer&rsquo;s check issuance and savings bond redemption</li></ul>
<ul><li>Safeguards customer trust by upholding duty of customer confidentiality</li></ul>
<ul><li>Works to develop a comprehensive knowledge of the Bank&rsquo;s products and services offered, taking responsibility to request assistance for further development needs</li></ul>
<ul><li>Must comply with all required laws, regulations, policies, and procedures</li></ul>
<ul><li>Timely completion of all assigned learning activities</li></ul>
<ul><li>Actively participate in Banking Center meetings and one-on-one coaching sessions</li></ul>
<ul><li>Participation/volunteerism in community groups and events</li></ul>
<ul><li>Additional duties as assigned</li></ul>
</div>
EDUCATION, CERTIFICATIONS:
<ul>
<li>Bachelor's degree preferred</li>
<li>Eligible for Nationwide Mortgage Licensing System (NMLS) registration</li>
<li>Eligible for Notary Public commission</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>Minimum six months&rsquo; cash handling experience preferred</li>
<li>Minimum six months&rsquo; customer service experience</li>
<li>Prior customer relationship building experience</li>
<li>Cyber security awareness</li>
<li>Strong verbal and written communication skills</li>
<li>Critical thinking, decision making and problem-solving skills</li>
<li>Must have cyber security awareness to protect the digital environment, the Bank, and customers</li>
</ul>
COMPETENCIES:
<ul>
<li>Courage</li>
<li>Technology Savviness/Digital Enthusiast</li>
<li>Financial Comprehension</li>
<li>Adaptability and Flexibility</li>
<li>Sales Aptitude</li>
<li>Eager and Agile Learner</li></ul> 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Relationship Banker I

Join Fidelity Co-Operative Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fidelity Co-Operative Bank

About Company

Relationship Banker I

Relationship Banker I