Qureos Mentor

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
<ul><li>Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
</li></ul><ul><li>Provide follow up to customer questions and find solutions to address issues
</li></ul><ul><li>Be responsive and timely with correspondence to keep lines of communication open and clear
</li></ul><ul><li>Maintain a position of trust and responsibility by keeping all customer business confidential
</li></ul><ul><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
</li></ul>Operations:
<ul><li>Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
</li></ul><ul><li>Partner with Financial Center Manager to gather and report monthly FCA requests.
</li></ul><ul><li>Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
</li></ul><ul><li>Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
</li></ul><ul><li>Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
</li></ul><ul><li>Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
</li></ul><ul><li>Assist in training newly hired Customer Service Representative
</li></ul>Referrals:
<ul><li>During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
</li></ul><ul><li>Build and maintain a working knowledge of the Retail products and services offered
</li></ul><ul><li>Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
</li></ul>Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>High school diploma/GED.
</li></ul><ul><li>Work involves extensive cash handling.
</li></ul><ul><li>Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
</li></ul><ul><li>Work involves contact with the public, adhere to dress code guidelines.
</li></ul><ul><li>Must have the ability to interact comfortably and confidently with the public.
</li></ul><ul><li>Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
</li></ul><ul><li>Act as a leader and a resource for both customers and platform team.
</li></ul><ul><li>Demonstrate the company&rsquo;s core values, work as one bank, take accountability, be respectful &amp; inclusive, act with integrity.
</li></ul><ul><li>Need to have flexibility in scheduling.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li></ul><ul><li>Extensive viewing of computer screens.
</li></ul>Lead CSR/Teller - Roosevelt/Monroe, NC - Full-Time
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Monroe, North Carolina 28110
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Lead CSR/Teller - Roosevelt/Monroe, NC - Full-Time

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li></ul>#LI-HT1
Retail Personal Banker Associate I- Charleston Proper
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Mount Pleasant, South Carolina 29464
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Retail Personal Banker Associate I- Charleston Proper

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank&rsquo;s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Handles customer interactions in a professional, courteous manner.
</li><li>Provides accurate information to the customer. Explains products and policies so the customer can understand.
</li><li>Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.
</li><li>Directs Treasury Management product and service requests to the CSC Implementations Specialists.
</li><li>Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
</li><li>Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department.
</li><li>Follows departmental policies and procedures, particularly in regards to customer confidentiality.
</li><li>Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
</li><li>Handles a significant number of customer interactions within the call center environment. The interactions will be received via phone or email.
</li><li>Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. All issues or requests are successfully tracked by creating a service request within the CRM application.
</li><li>Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals.
</li><li>Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
</li><li>Continually learning and developing knowledge of Bank products and services.
</li><li>Other duties as assigned.
</li></ul>MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>High school education or equivalent.
</li><li>Minimum two (2) years of previous customer service or commercial experience preferred.
</li><li>Must be able to perform data entry and basic computer skills.
</li><li>Knowledge of banking products and procedures helpful.
</li><li>Excellent customer service skills and the ability to articulate and explain information clearly.
</li><li>Excellent telephone communication skills are essential.
</li><li>Must be able, and willing to learn about Bank products and services.
</li><li>Good problem solving skills.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment with little exposure to dust, noise, temperature and the like.
</li><li>Extended viewing of CRT screen.
</li><li>Extended telephone use.
</li><li>Repetitive keystroke movements.
</li><li>May occasionally lift or move up to 10 lbs.
</li></ul>Commercial Services Rep I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Commercial Services Rep I

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li></ul>Personal Banker Associate I - Bell Road East (Antioch, TN)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Antioch, Tennessee 37013
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker Associate I - Bell Road East (Antioch, TN)

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for profitable business development as well as monitoring the quality of an largest existing portfolio of companies with annual gross sales of at least $50MM and generally less than $500MM within a specific geographic area. Ability to develop trusted advisory relationships with the Senior Executives ( e.g. CEO, CFO, COO) of the Company. Capable to lead and coordinate with One Bank Partners to create and implement a relationship strategy for very large, complex assigned clients and prospects. This position requires a strong understanding of credit, commercial products and financial statement analysis, in order to offer beneficial banking solutions (e.g. loans, treasury management, capital markets) based on clients and prospects needs. This role is expected to solicit participation in public debt issuance for clients. Some incumbents may specialize in a specific industry such as Health Care. This role is expected to activity participate in community activities.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
#LI-JB1
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Business Development
<ul><li>Work independently to identify and develop profitable new &quot;lead left&quot; client relationships by leveraging centers of influence, existing clients, &amp; referral sources
</li><li>Effective grow long term profitable &quot;lead left&quot; relationships
</li><li>Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high value prospective relationships.
</li><li>Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
</li></ul>Portfolio Management
<ul><li>Work with One Bank partners (Treasury Management., Capital Markets, and Wealth Management etc.) analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
</li><li>Responsible for planning and conducting relationship strategy review meetings with internal Fifth Third Business Partners and Client's trusted advisors (e.g. attorney, accountants)
</li><li>Ensure that customer relationships are managed to maximize the opportunity for the bank, while taking into account Bank risk and customer needs.
</li></ul>Client Experience
<ul><li>Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met
</li><li>Lead and coordinate all client facing activities, including credit support, treasury management, and capital markets
</li><li>Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management. Reinforce use of CRM for assigned Fifth Third partners for monitoring pre-call and post-call activities
</li><li>Utilize consultative sells skills, commercial playbook principals and call reporting plans to enhance the client experience
</li></ul>Credit Excellence
<ul><li>Analyze the financial information provided to determine the questions to ask to decide on the credit request that should be pursued
</li><li>Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).
</li><li>Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.
</li></ul>SUPERVISORY RESPONSIBILITIES:
No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I &amp; II
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>Bachelor's or Master's in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred.
</li><li>Minimum of 10 years Commercial Banking experience.
</li><li>9 years of relationship account management experience preferred.
</li><li>Formalized commercial credit training or equivalent credit experience required.
</li><li>Underwriting experience preferred.
</li><li>Proven track record of partnership with investment bankers to provide strategic and capital market advice.
</li><li>Strong business acumen, to include detailed analysis, review of financial statements and understanding of accounting principles.
</li><li>Thorough knowledge of Commercial, Treasury Management, and alternative lending and financing options.
</li><li>Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
</li><li>Exhibits strong presentation skills in both large and small group settings. Proven ability to communicate with impact. U
</li><li>Understands the audience and adjust communication as is appropriate level of detail for the audience; captures and holds the audience's attention.
</li><li>Proven track record of identification and understanding of business issues, problems, and opportunities and the ability to create relevant options for addressing problems/opportunities to achieve desired outcomes.
</li><li>Proven track record of exploring options for a prospective client or existing buyer/COI's prior to advocating for a solution.
</li><li>Influences client decision regarding strategy and product solutions-Engages in joint business planning with internal partners and buyers.
</li><li>Determines task and resources and project requirements by breaking them down into task and defining roles and responsibilities.
</li><li>Scans the internal and external environment to identify the relationships that should be initiated or improved to achieve business goals and fulfill clients needs.
</li><li>Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations.
</li><li>Proven ability to work in a team-based sales environment.
</li><li>Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
</li><li>Regional /local travel
</li></ul>Commercial Relationship Manager IV
Total Base Pay Range 121,900.00 - 262,100.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - San Francisco, California 94111
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Commercial Relationship Manager IV

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li><li>#LI-DS1
</li></ul>Personal Banker Associate I - Winter Garden, FL
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Winter Garden, Florida 34787
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker Associate I - Winter Garden, FL

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Ability to work collaboratively in different financial centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
<ul><li>Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
</li></ul><ul><li>Provide follow up to customer questions and find solutions to address issues
</li></ul><ul><li>Be responsive and timely with correspondence to keep lines of communication open and clear
</li></ul><ul><li>Maintain a position of trust and responsibility by keeping all customer business confidential
</li></ul><ul><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
</li></ul>Operations:
<ul><li>Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
</li></ul><ul><li>Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
</li></ul><ul><li>Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Share all feedback with RAM, Financial Center Manager and Program Manager to ensure consistence through all financial centers.
</li></ul><ul><li>Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
</li></ul><ul><li>Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
</li></ul>Referrals:
<ul><li>During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
</li></ul><ul><li>Build and maintain a working knowledge of the Retail products and services offered
</li></ul><ul><li>Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
</li></ul>Other:
Perform other duties as assigned.
Ability to work collaboratively in different financial centers.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>High school diploma/GED.
</li></ul><ul><li>Work involves extensive cash handling.
</li></ul><ul><li>Work involves contact with the public, adhere to dress code guidelines.
</li></ul><ul><li>Must have the ability to interact comfortably and confidently with the public.
</li></ul><ul><li>Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties.
</li></ul><ul><li>Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
</li></ul><ul><li>Demonstrate the company&rsquo;s core values, work as one bank, take accountability, be respectful &amp; inclusive, act with integrity.
</li></ul><ul><li>Need to have flexibility in scheduling.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li></ul><ul><li>Extensive viewing of computer screens.
</li></ul><ul><li>Travel will be required.
</li></ul>Float CSR/Teller - Alexis-Lewis Toledo - Full-Time
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Toledo, Ohio 43612
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Float CSR/Teller - Alexis-Lewis Toledo - Full-Time

Join Fifth Third Bank and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.