Qureos Mentor

FinLeap Financial Services (Pvt) Ltd

Key Responsibilities<ul><li>Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.</li><li>Facilitate the customer application process on field</li><li>Monitor and resolve operational bottlenecks, system errors, and payment failures.</li><li>Serve as the operational point of contact for partner merchants.</li><li>Coordinate with merchants for reconciliation, dispute resolution, and process improvements.</li><li>Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.</li><li>Monitor repayment performance, delinquencies, and default trends.</li><li>Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.</li><li>Work closely with customer support teams to resolve escalated customer issues.</li><li>Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.</li><li>Generate and present performance reports to senior management.</li><li>Identify trends and recommend process automation or optimization opportunities.</li></ul>Key Skills &amp; Competencies<ul><li>Strong understanding of product (Offline &amp; Online), consumer lending, or payment operations.</li><li>Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.</li><li>Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.</li><li>Excellent problem-solving skills with a process improvement orientation.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to thrive in a fast-paced fintech environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or related field (Master&rsquo;s preferred).</li><li>Experience in offline product-based installment verification is highly desirable.</li><li>Familiarity with Off-Line &amp; API-based system integrations and payment processing platforms.</li></ul>KPIs <ul><li>Transaction processing accuracy and turnaround time.</li><li>Delinquency and default rate management.</li><li>Operational cost efficiency.</li><li>Compliance and audit success rate.</li></ul>Job Type: Full-timeWork Location: In person

Operations Team Leader

Join FinLeap Financial Services (Pvt) Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FinLeap Financial Services (Pvt) Ltd

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Operations Team Leader