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Finclutech FZO

About FinclutechFinclutech is a Dubai-based technology company that builds and operates digital financial products and services across multiple international markets.Location: Dubai, United Arab EmiratesDepartment: Information Technology / PMOReports To: Head of EngineeringEmployment Type: Full-time/OnsiteCoverage: Extended-hours / on-call rotation across multiple regional marketsPosition Summary:-The Technical Project Manager (TPM) leads the end-to-end delivery of technology projects spanning multiple initiatives. Acting as a point of coordination across business, technical, and stakeholder groups, the TPM ensures projects are delivered on time, within scope, and to the required quality and compliance standards.The TPM's mandate is scoped to active projects: driving each initiative from initiation through delivery, formal handover, and closure. The role combines strong project management discipline with genuine technical depth &mdash; understanding architectures, environments, and release pipelines well enough to challenge estimates, de-risk dependencies, and make informed trade-off decisions. The TPM also safeguards regulatory, security, and audit requirements throughout the delivery lifecycle.Key Responsibilities:-Project Planning &amp; Delivery<ul><li>Lead projects through the full lifecycle: initiation, planning, execution, monitoring and control, and closure.</li><li>Develop and maintain project charters, SOWs, work breakdown structures, schedules, and resource plans.</li><li>Translate approved business requirements into actionable delivery plans, ensuring requirements are baselined, traceable, and reflected in project scope.</li><li>Manage scope, timelines, resources, dependencies, and inter-project constraints, and control scope creep.</li><li>Establish delivery baselines and track actuals against plan, escalating variances early with recommended corrective actions.</li></ul>Governance, Risk &amp; Compliance<ul><li>Deliver projects in full alignment with the organisation's established change-control, release governance, and information-security frameworks.</li><li>Maintain RAID logs and lead weekly RAID reviews for all active projects.</li><li>Ensure project delivery complies with applicable regulatory and data-protection requirements in coordination with the relevant control functions.</li><li>Maintain project governance artefacts: sign-offs, decision logs, and audit-ready project documentation.</li></ul>Stakeholder &amp; Client Coordination<ul><li>Serve as the interface between project teams and business stakeholders.</li><li>Coordinate clients and integration partners on project deliverables: onboarding to the project, milestone and deliverable tracking, and project-level escalations.</li><li>Prepare and deliver clear, decision-oriented project status reporting to executive management on schedule.</li><li>Negotiate priorities and resolve conflicts across cross-functional teams while protecting delivery commitments.</li></ul>Agile Delivery &amp; Go-Live Coordination<ul><li>Drive Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and hybrid delivery models where appropriate.</li><li>Track dependencies as inputs to the project plan, coordinating closely with the teams that own them.</li></ul>Documentation, Handover &amp; Continuous Improvement<ul><li>Ensure project documentation is complete.</li><li>Complete formal handover to the accountable owners at closure; capture and socialise lessons learned.</li><li>Feed improvements back into delivery standards, templates, and playbooks, and contribute to maturing PMO practices, tooling, and reporting.</li></ul>Qualifications &amp; Experience:-Technical Knowledge<ul><li>Delivery methods: Software Development Lifecycle (SDLC).</li><li>Architecture &amp; integration: APIs (REST/SOAP), microservices, message queues, and relational/NoSQL databases.</li><li>Infrastructure &amp; security: Networking fundamentals, information security principles, business continuity and disaster recovery.</li><li>Service management: ITIL-aligned change, release, and incident management practices.</li><li>Tooling: Jira, Confluence, MS Project or equivalent planning tools, and collaboration platforms.</li></ul>Must have<ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>4-6 years of progressive experience managing technology projects of increasing scale and complexity.</li><li>Demonstrated success delivering enterprise software implementations and cross-functional programs end to end.</li><li>Experience delivering within established ITSM and change-management environments.</li><li>Hands-on experience managing vendors and integration partners on project deliverables and working with Agile delivery teams.</li></ul>Nice to have<ul><li>Experience in fintech, banking, payments, or financial services, including exposure to regulated go-lives and compliance-driven delivery.</li><li>Experience delivering across multiple markets or geographies.</li></ul>Preferred Certifications<ul><li>PMP (Project Management Professional)</li><li>PRINCE2 Practitioner</li><li>Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)</li><li>PMI-ACP (Agile Certified Practitioner)</li><li>ITIL Foundation</li><li>SAFe Agilist</li></ul>Key Competencies:-<ul><li>Leadership: Motivates matrixed teams; sets direction and drives accountability.</li><li>Communication: Communicates clearly and concisely across technical and executive audiences, in writing and in person.</li><li>Stakeholder management: Builds trust with clients, stakeholders and delivery teams; manages expectations proactively.</li><li>Risk management: Identifies, quantifies and mitigates risk early; escalates with solutions.</li><li>Problem solving: Diagnoses delivery blockers quickly and drives structured resolution.</li><li>Strategic thinking: Connects project outcomes to business objectives and roadmap priorities.</li><li>Technical aptitude: Engages credibly with engineers, architects, and operations teams on technical detail.</li><li>Negotiation: Balances competing priorities and secures commitments across teams and clients.</li><li>Organisation &amp; accountability: Manages multiple concurrent workstreams with rigour, ownership, and follow-through.</li></ul>Application Question(s):<ul><li>Do you have experience delivering projects in FinTech, Banking, Payments, or other regulated industries?</li><li>How many enterprise software implementation projects have you successfully delivered from initiation to production go-live?</li><li>How many years of experience do you have managing projects involving APIs, Microservices, and System Integrations?</li><li>How many years of hands-on software development experience do you have?</li><li>How many years of experience do you have working with Agile/Scrum, Jira, and Confluence?</li><li>Have you managed projects involving CI/CD pipelines, Docker, and Kubernetes?</li><li>Which technologies have you worked with? (Java, .NET, Python, Node.js, PHP, React, Angular, etc.)</li></ul>Work Location: In person

Technical Project Manager

We're looking for an experienced Technical Business Analyst to bridge business and technology by translating complex business needs into technical solutions for our fintech products.Job description: -<ul><li>To understand business requirements from multiple stakeholders and accurately translate them into technical requirements for software solutions.</li><li>Ensuring that requirements are delivered on time and within scope.</li><li>Design of technical solutions that align with business requirements.</li><li>Creating detailed documentation (functional specifications, system requirements, workflows, UMLs) for development teams.</li><li>Ensuring the technical feasibility of the proposed solutions and identifying risks or limitations early on.</li><li>Acting as the liaison between technical teams (developers, testers, etc.) and business stakeholders to ensure clear communication and understanding.</li><li>Providing ongoing support and clarification to the development team during the software development lifecycle.</li><li>Collaborating with QA teams to define acceptance criteria and test cases based on business requirements.</li><li>Ensuring that software meets functional requirements, performance benchmarks, and quality standards.</li><li>Assisting in UAT (User Acceptance Testing) and validating that the delivered solution meets business needs.</li><li>Suggesting improvements to business processes and system features based on feedback from stakeholders and end-users.</li><li>Monitoring and analysing product performance post-deployment to identify areas for improvement.</li><li>Working alongside project managers to ensure timely and efficient project delivery.</li><li>Leveraging AI tools (e.g. Claude) to accelerate requirements analysis, documentation drafting, and workflow automation, while critically reviewing AI-generated outputs for accuracy before use.</li><li>Writing requirements for integrations with third party providers (telcos, payment gateways, banking partners) and coordinating dependencies across external vendors.</li></ul>Job Specification and Technical Requirements: -<ul><li>Degree in Computer Science, Engineering, Information Technology, or a related field is a must. Certifications in CBAP, PMI-PBA or related certification in Business Analysis is strongly preferred.</li><li>At least 8 years of hands-on BA experience in a software development environment, with exposure to technical aspects of the development process.</li><li>Have a deep understanding and knowledge of Banking and Mobile Money domains.</li><li>Proven track record of writing business requirements for financial systems &ndash; knowledge of banking and mobile money is preferred.</li><li>Deep understanding of Waterfall and Agile methodologies and familiarity with project management tools (e.g., JIRA).</li><li>Experience in writing detailed business and technical specifications, user stories, and acceptance criteria.</li><li>Proficient in the Software Development Life Cycle (SDLC).</li><li>Proficiency with tools for requirements management, such as Microsoft Office, MS Visio, Adobe XD, Confluence or specialized business analysis tools.</li><li>A good understanding of software development principles, databases (e.g., SQL), and web technologies (e.g., HTML, CSS, JavaScript, APIs), programming languages or frameworks to understand technical discussions.</li><li>Experience in creating UML diagrams (Use Case, Activity, Sequence, and Class Diagrams) for system design.</li><li>Ability to develop workflows and process flow diagrams to represent business processes.</li><li>Ability to understand and explain complex technical concepts to non-technical stakeholders and vice versa.</li><li>Strong verbal and written communication skills (English) for documentation, reports, and stakeholder meetings.</li><li>Analytical thinking to break down complex business issues and propose technical solutions.</li><li>Proactive in identifying problems early in the development cycle and helping find solutions.</li><li>Working effectively in cross-functional teams, including developers, QA engineers, product owners, and project managers.</li><li>Managing multiple tasks, meeting deadlines, and adapting to changes in project scope or timelines.</li><li>Working knowledge of AI/LLM tools, particularly Claude, for requirements analysis, documentation and process automation is a strong plus.</li><li>Understanding prompt engineering principles and the judgement to critically evaluate AI-assisted outputs for accuracy and business relevance.</li><li>Experience with API documentation and specification tools such as Postman is an advantage.</li><li>Awareness of payment rails, regulatory and compliance considerations relevant to mobile money such as PCI-DSS and Data Protection, is an advantage.</li><li>Exposure to data/reporting tools such as Power BI to interpret product and transaction performance metrics is a plus.</li></ul>Application Question(s):<ul><li>Is your Business Analysis experience backed by a software development background?</li><li>Briefly describe your software development background before transitioning into Business Analysis. Please include the programming language(s) you have worked with, your years of software development experience, the types of applications you developed, and how many years you have been working as a Business Analyst.</li><li>Which domain(s) have you worked in? Banking / Mobile Money / Payments / Other fintech / None of these</li><li>Do you hold a CBAP, PMI-PBA, or equivalent BA certification? </li><li>Can you write basic SQL queries and read/interpret API documentation (e.g., request/response structures, Postman collections) well enough to participate in technical discussions with developers?</li></ul>Work Location: In person

Technical Business Analyst

Job Summary:The Junior / L1 Service Desk Engineer is the first point of contact for end-users requiring IT support. The role involves handling incoming incidents, service requests, and technical queries, ensuring timely resolution or escalation as per defined processes. This position requires strong customer service skills, basic technical knowledge, and the ability to work in a fast-paced environment.Job description: -<ul><li>Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools.</li><li>Detect and log alerts, anomalies, or system events in the incident management system.</li><li>Perform initial triage and basic troubleshooting as per SOPs.</li><li>Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines.</li><li>Maintain accurate incident logs, updates, and resolution notes.</li><li>Check server and application health using predefined scripts and monitoring tools</li><li>Restart basic services or processes as instructed in SOPs</li><li>Assist in routine checks (backups, patching status, server availability, endpoint monitoring).</li><li>Verify deployment or scheduled jobs completion and escalate failures.</li><li>Monitor SIEM dashboards for potential threats or security alerts.</li><li>Log suspicious events and escalate to SOC analysts.</li><li>Follow basic cybersecurity incident playbooks.</li><li>Work closely with DevOps, Network, and Security teams to ensure smooth escalation and knowledge sharing.</li><li>Update SOPs, knowledge base articles, and shift handover logs regularly</li><li>Work in shift rotations to ensure 24/7 coverage.</li></ul>Job Specification and Technical Requirements: -<ul><li>Diploma or Bachelor&rsquo;s in Computer Science, IT, or related field.</li><li>1&ndash;3 years in IT monitoring, service desk, or NOC/SOC environment. Fresh graduates with relevant internships may also be considered.</li><li>Certification can be plus point- ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure).</li><li>Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools).</li><li>Basic understanding of Linux and Windows server administration.</li><li>Basic understanding of database concepts (tables, queries, backup/restore, job monitoring).</li><li>Awareness of database health indicators &ndash; availability, connection errors, slow queries, backup success, log growth.</li><li>Knowledge of networking fundamentals (IP, DNS, firewalls, routing).</li><li>Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus).</li><li>Basic cybersecurity awareness (malware, phishing, access control).</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>This position requires 24&times;7 support, including night shifts. Are you comfortable working in such an environment?</li><li>Do you have any hands-on or learning experience with IT monitoring dashboards or tools (for example: Grafana, Prometheus, Zabbix, ELK, CloudWatch, SolarWinds, Wireshark, etc.)?</li><li>What is your plan for the next 3 years? Which technical stream are you most interested in building your career in (e.g., Networking, Security, DevOps, Database, or any other &mdash; please specify)?</li></ul>Work Location: In person

IT Service Desk Engineer (Jr-L1)

Join Finclutech FZO and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Finclutech FZO

About Company

Technical Project Manager

Technical Business Analyst

IT Service Desk Engineer (Jr-L1)