Qureos Mentor

Finger Lakes Community College

<div>The Junior Helpdesk Support Technician provides direct staffing of the College helpdesk, fielding calls from employees and students within the institution and providing direct phone support as well as subsequent referrals. The technician provides day-to-day supervision of the centralized academic labs and direct support as necessary to students and employees. The technician will help with the implementation of general IT functions, including but not limited to software installation and troubleshooting, Operating System installation and troubleshooting, as well as research and development of new applications.
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
This is a part-time position, approximately 20 hours per week.
Qualifications:
Educational Background: Minimum of an Associate&rsquo;s Degree, or combination of classes and work experience, in a computer-related area. Bachelor&rsquo;s Degree preferred. 
Experience: Competent in the use of current technical communication and productivity tools, with an ability to communicate well and respectfully with staff and students. Experience with the installation, configuration, and troubleshooting of computers, peripherals, and computer applications is required. Experience with the use of Windows and Macintosh, Windows-based and Macintosh-based applications, Internet, and email is highly desirable. Experience with the creation of documentation, multi-media creation, presentation software and A/V equipment, and supporting and/or training users is also desirable.
Essential Functions:
<div><ul><li>Provides helpdesk coverage and direct telephone support to employees and students institution wide. Provides referral of problems to appropriate computing services personnel.
</li></ul><ul><li>Provides direct user support, training, and consulting in the use of desktop applications and peripherals. Provides direct one-on-one consultation as needed.
</li></ul><ul><li>Conducts preliminary troubleshooting and problem resolution for Informational Technology.
</li></ul><ul><li>Administrates the helpdesk ticket software.
</li></ul><ul><li>Key individual for creating documentation for applications and Knowledge Base of the Helpdesk software with approval of the Manager of Technical Support Services.
</li></ul><ul><li>Assists the IT area as needed in maintaining essential desktop computing services to include troubleshooting and component/peripheral repair and replacement.
</li></ul><ul><li>Functions as an IT staff member, assisting with high priority Division operations on an as needed basis.
</li></ul></div>PHYSICAL REQUIREMENTS: 
In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.
<div><ul><li>Ability to use computer for extended periods of time.
</li></ul><ul><li>Ability to move to other parts of the building and to bend down for assistance with equipment setup
</li></ul><ul><li>Ability to lift up to 20 pounds across offices for various needs.
</li></ul><ul><li>The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
</li></ul></div>Benefits and Salary Range:
<div><ul><li>$20.00 per hour and is commensurate with experience and qualifications
</li></ul><ul><li>NYS Retirement
</li></ul><ul><li>SUNY Voluntary Savings Plan
</li></ul></div>Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Application Instructions:
Applicants interested in applying MUST submit the following documents via online:
<div><ul><li>Resume/Cv
</li></ul><ul><li>Cover letter
</li></ul></div>For full consideration, all application materials must be received by August 24, 2026.
Applications will only be accepted online.
Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual&rsquo;s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.</div>

Junior Helpdesk Support Technician (PT)

<div>The Associate Provost of Academic Innovation and Learning Resources serves as a senior academic leader responsible for advancing excellence in teaching and learning across the Academic and Student Affairs (ASA) Division. This position provides strategic leadership for instructional innovation, instructional delivery modalities, academic technology and artificial intelligence governance, library and learning resources, academic support services, and a comprehensive professional learning ecosystem serving ASA employees.
Working in collaboration with academic leadership, faculty, and shared governance bodies, the Associate Provost ensures coherence across instructional modalities, digital learning strategy, and ASA professional learning initiatives. The position advances evidence-based teaching practices, strengthens academic infrastructure, and supports continuous improvement in student success, retention, completion, and equity.
This role advances the Academic and Student Affairs Division&rsquo;s commitment to integrated learning pathways, experiential education, and partnerships that promote student success, community engagement, and regional vitality.
As a key member of the Academic and Student Affairs leadership team, the Associate Provost contributes to divisional and institutional strategy, fostering innovation and cross-college collaboration that advances the College&rsquo;s mission and strategic priorities.
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
Principal Duties and Responsibilities
Strategic Leadership
<div><ul><li>Develops and implements a strategic vision for academic innovation and learning resources aligned with the College&rsquo;s mission, strategic priorities, and Academic and Student Affairs goals.
</li></ul><ul><li>Serves as a principal advisor to the Provost on matters related to instructional innovation, instructional modalities, academic technology, library services, academic support services, and professional learning.
</li></ul><ul><li>Establishes measurable goals, performance indicators, and assessment frameworks to evaluate the effectiveness and impact of innovation initiatives and learning resources.
</li></ul><ul><li>Aligns divisional resources and budgets with institutional priorities related to teaching excellence, accessibility, and student success.
</li></ul><ul><li>Provides regular reports to the Provost regarding participation, outcomes, and institutional impact of major initiatives.
</li></ul><ul><li>Supervises, evaluates, and develops leadership staff responsible for online learning, library and learning resources, and professional learning initiatives.
</li></ul><ul><li>Promotes equity, accessibility, and inclusive excellence in teaching, learning, and resource allocation.
</li></ul><ul><li>Collaborates within shared governance structures to support innovation while respecting faculty authority over curriculum.
</li></ul></div>Instructional Modalities and Digital Learning
<div><ul><li>Provides strategic oversight of the College&rsquo;s instructional delivery ecosystem across all modalities&mdash;including face-to-face, asynchronous online, synchronous online, combined online, hybrid, HyFlex, live dual delivery, and emerging models&mdash;to ensure high standards of instructional quality, accessibility, and student engagement.
</li></ul><ul><li>Leads the development and implementation of sustainable course quality improvement processes supporting excellence across instructional modalities.
</li></ul><ul><li>Develops institutional policies, standards, and best practices related to course design, accessibility, and instructional effectiveness.
</li></ul><ul><li>Promotes the use of institutional data to evaluate student engagement, learning outcomes, and persistence across modalities.
</li></ul><ul><li>Collaborates with information technology and instructional design teams to ensure effective and reliable digital learning environments.
</li></ul></div>Academic Technology and Artificial Intelligence
<div><ul><li>Leads the strategic integration of academic technologies that support effective teaching and learning.
</li></ul><ul><li>Develops and implements institutional policies and governance frameworks for the ethical, transparent, and responsible use of artificial intelligence in teaching and learning.
</li></ul><ul><li>Partners with academic departments and technology professionals to support effective adoption of instructional technologies.
</li></ul><ul><li>Evaluates emerging technologies and assesses their potential impact on instructional practices and student learning.
</li></ul></div>Library and Academic Support Services
<div><ul><li>Provides strategic leadership for the College&rsquo;s library and learning resources to support teaching, learning, and scholarly engagement.
</li></ul><ul><li>Expands access to digital collections, research databases, and open educational resources.
</li></ul><ul><li>Fosters collaboration between library professionals and academic departments to strengthen information literacy and research skills.
</li></ul><ul><li>Provides executive oversight of academic support services, including tutoring and learning assistance programs.
</li></ul><ul><li>Promotes data-informed strategies to assess and strengthen the effectiveness of academic support services in improving student learning outcomes and persistence.
</li></ul></div>Professional Learning for Academic and Student Affairs Employees
<div><ul><li>Provides strategic leadership for a comprehensive professional learning ecosystem serving employees within the Academic and Student Affairs Division.
</li></ul><ul><li>Develops and sustains programmatic strategies for year-round ASA professional learning initiatives that support teaching excellence, academic advising, and student support practices.
</li></ul><ul><li>Leads Opening Days for the FLCC community and other initiatives that support ASA-specific knowledge and skill development.
</li></ul><ul><li>Collaborates with partners across the College&mdash;including the Center for Teaching and Learning and the Office of Assessment, Planning, and Continuous Improvement&mdash;to align ASA professional learning initiatives with institutional assessment and improvement priorities.
</li></ul><ul><li>Stewards resources to ensure the sustainability, scalability, and long-term impact of ASA professional learning initiatives.
</li></ul><ul><li>Assesses and reports on the effectiveness of ASA employee professional learning initiatives in strengthening employee effectiveness and student success outcomes.
</li></ul></div>Education and Experience
Required
<div><ul><li>Master&rsquo;s degree from an accredited institution in a relevant field.
</li></ul><ul><li>Minimum of five years of progressively responsible leadership experience in education, training, learning innovation, or a related field.
</li></ul><ul><li>Teaching experience.
</li></ul><ul><li>Demonstrated experience leading initiatives related to instructional innovation, academic technology, digital learning environments, or professional learning programs.
</li></ul><ul><li>Demonstrated commitment to diversity, equity, inclusion, and student success.
</li></ul><ul><li>Demonstrated ability to lead cross-functional teams, manage complex initiatives, and communicate effectively with diverse stakeholders.
</li></ul></div>Preferred
<div><ul><li>Terminal degree (Ed.D., Ph.D., or equivalent).
</li></ul><ul><li>Leadership experience in higher education.
</li></ul><ul><li>Experience working within shared governance and/or unionized environments.
</li></ul><ul><li>Familiarity with SUNY policies and practices.
</li></ul></div>Benefits and Salary Range
Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver
<div><ul><li>The competitive salary range for this position is $103,073 - $127,644 and is commensurate with qualifications
</li></ul><ul><li>NYS Retirement or Optional SUNY Retirement Program
</li></ul><ul><li>SUNY Voluntary Savings Plan with a 2% FLCC match
</li></ul><ul><li>Comprehensive Health and Dental Insurance through Excellus BCBS
</li></ul><ul><li>FSA
</li></ul><ul><li>21 days of annual leave, 12 sick days, and 13.5 holidays annually
</li></ul><ul><li>FLCC Tuition Waiver for employees and dependents
</li></ul><ul><li>Tuition assistance at 4-year institutions
</li></ul></div>Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
Application Instructions:
For full consideration, please apply by Sunday, April 19. The position will remain open until filled.
Applicants must submit the following documents online:
<div><ul><li>Cover letter
</li></ul><ul><li>Curriculum vitae or r&eacute;sum&eacute;
</li></ul></div>Applications will only be accepted online.
Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual&rsquo;s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.</div>

Associate Provost of Academic Innovation and Learning Resources (MC)

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Finger Lakes Community College

About Company

Junior Helpdesk Support Technician (PT)

Associate Provost of Academic Innovation and Learning Resources (MC)