Qureos Mentor

Finleap Financial Services (Private) Limited

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 Key Responsibilities
 
 
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 Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.
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 Facilitate the customer application process on field
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 Monitor and resolve operational bottlenecks, system errors, and payment failures.
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 Serve as the operational point of contact for partner merchants.
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 Coordinate with merchants for reconciliation, dispute resolution, and process improvements.
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 Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.
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 Monitor repayment performance, delinquencies, and default trends.
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 Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.
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 Work closely with customer support teams to resolve escalated customer issues.
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 Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.
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 Generate and present performance reports to senior management.
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 Identify trends and recommend process automation or optimization opportunities.
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 Key Skills &amp; Competencies
 
 
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 Strong understanding of product (Offline &amp; Online), consumer lending, or payment operations.
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 Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.
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 Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.
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 Excellent problem-solving skills with a process improvement orientation.
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 Strong stakeholder management and communication skills.
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 Ability to thrive in a fast-paced fintech environment.
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 Qualifications &amp; Experience
 
 
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 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or related field (Master&rsquo;s preferred).
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 Experience in offline product-based installment verification is highly desirable.
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 Familiarity with Off-Line &amp; API-based system integrations and payment processing platforms.
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 KPIs
 
 
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 Transaction processing accuracy and turnaround time.
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 Delinquency and default rate management.
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 Operational cost efficiency.
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 Compliance and audit success rate.
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Operations Team Leader

Join Finleap Financial Services (Private) Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Finleap Financial Services (Private) Limited

ABOUT_COMPANY

Operations Team Leader