Mustafa Zidan

First Abu Dhabi Bank

<div>Company Description 
Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry. 
Job Description 
As a member of the Corporate Sales Team, the incumbent will be focused on origination and distribution of Global Markets (&lsquo;GM&rsquo;) solutions to key Corporate Clients in FAB. Incumbent is expected to have a deep understanding of GM products and the ability to engage with clients to provide timely and relevant solutions.
Candidate will be a strong team player with a proven track record to deliver GM sales revenues. Individual is expected to enhance the existing engagement, build long term relationships and establish First Abu Dhabi Bank PJSC as the institution of choice for all GM products and solutions.
The specific customer segment will fall under the purview of Head of Global Market Sales (Investment Banking, Government and PCG). This opening is reserved for UAE Nationals. 
Key Accountabilities:<ul><li>
Manage a portfolio of corporate clients as a cross-asset sales specialist with the aim to deepen the relationship, originate sales opportunities and meet revenue and sales targets.</li><li>
Maintain regular engagement, thought leadership and solution driven approach, aimed at building long-term partnerships with key accounts.</li><li>
Ensure adherence to all GM Sales requirements across the client which are in-line with FAB&rsquo;s regulatory, compliance and best practice standards.</li><li>
Work closely with internal and external stakeholders to build/maintain strong relationship with GM products, Coverage teams and the enablement functions.</li><li>
Strong team player, working closely with members of the GM Sales Team and supporting as required.</li><li>
Ensure client / internal / monetary impacting issues are escalated appropriately to line manager within suitable time-frame.</li><li>
Promote the bank&rsquo;s strategic global brand &amp; creating a positive culture in line with FAB&rsquo;s values.</li></ul>
Coverage &amp; Segment Coverage: Segment Coverage to include the following as required by your assigned line manager.<ul><li>
Privileged Client Group.</li></ul>
Product Knowledge: Incumbent is expected to provide cross asset class coverage. These include FX (including options), Money market, Credit (Repo, bonds) Interest rate derivatives, Commodity solutions, Equites, Derivatives, Islamic Products.
Candidate should be able to have in-depth conversations with Risk/Legal/Compliance Department for development &amp; delivering on business.
Managerial Duties: You maybe assigned a mangerial duty which can extend to managing an assigned intern, graduate trainees. 
Qualifications 
<ul><li>
Knowledge of Global Market products, including risk valuations, XVA pricing and RAROC.</li><li>
Proven experience of 10-15 years working in Financial Markets. Ideally but not limited to Corporate Sales within Global Markets.</li><li>
Direct Customer support / Client Service experience.</li><li>
Strong and effective communications and analytical skills.</li><li>
Strong knowledge in using range of MIS &amp; performance metrics to drive client portfolio growth.</li><li>
Experience of working in a high volume and high-pressure environment.</li><li>
Experience of interaction with other regional and global teams. Regional and/or foreign language skills would be an added advantage.</li><li>
Strong team player, with ability to accommodate a range of views and drive team performance.</li><li>
Confident at communication to all levels of internal and external clients, business partners and technology.</li><li>
Accurate, thorough and highly responsible with a good attention to detail.</li><li>
Takes accountability for own actions and seeks guidance from management when appropriate.</li></ul> 
Education:<ul><li>
Minimum degree in Accounting, Economics, Banking or Financial Management or equivalent, viz., Bachelors/Masters or equivalent professional certifications.</li></ul></div>

Executive Director- Global Markets - Sales

<div>Company Description 
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. 
Job Description 
JOB PURPOSE:
In accordance with UAE and international Anti-Money Laundering Requirements, banks such as FAB are obliged to perform Know-Your-Client ('KYC') reviews on all new clients they adopt and periodic reviews of these clients. 
To perform duties as required in the KYC Review &amp; Approval Corporate function. The centralised team will perform the client On-boarding &ldquo;approval&rdquo; role. This can be either new on-boarding, trigger events or periodic reviews. It will ensure the documentary evidence meets internal guidelines and regulatory expectations. Additionally, adherence to Group KYC standards need to be enforced.
KEY ACCOUNTABILITIES:
CIB On boarding &amp; KYC &ndash; Corporate
Working for the Risk &amp; Control (FLOD) which will conduct the following activities:
 Main Objectives: Manger will act as a support to Team Leader (AVP) to local KYC on-boarding team, working both as an individual contributor and guiding team along with offshore locations on day to day activities. Managers objective is to be accountable for the end to end KYC process, from the movement it is decided to on-board the clients, through providing Corporate Advisory on risk matters, managing relevant stake holders, to exit. Aligned to Banking Coverage teams he/she will work closely with products teams and other onboarding functions to deliver the service required.
 Key Role:<ul><li>
Manage approval process for New to Bank Client Onboarding Process along with Periodic &amp; Trigger Reviews in liaison with all stake holders. Ensure all clients are onboarded within the onboarding timelines agreed. Main stakeholders are Clients, Coverage Bankers ( Region / Global ) , KYC Operations Team, Compliance, Offshore Support Team.</li><li>
Experience in risk management field and proven experience in supporting the development of business activities whilst robustly applying risk management disciplines and controls.</li><li>
Previous experience of developing relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants m technical experts across the whole department and businesses.</li><li>
Proven business and operational experience with sound knowledge of the wide range and complex variety of Corporate &amp; Commercial clients.</li><li>
Review account opening forms for all new busines where applicable.</li><li>
Be aware of the strategic clients and their longer-term requirements by engaging with the Coverage Bankers when they undertake the Business Case and client selection process.</li><li>
Ensure adherence to all internal policies / procedures and external regulatory requirements at all times</li><li>
Previous experience on handing post facto transaction review for all correspondent banking clients and knowledge of key principals like Nesting &amp; Downstream activities will be an added advantage</li><li>
Perform post facto transaction analysis for correspondent banks on annual basis, and flag any Nested payments to Compliance &amp; Coverage Bankers</li><li>
On need basis support AVP, Coverage Bankers, Business Compliance to conduct EDD Meetings with Correspondent Banks where applicable.</li><li>
Perform independent analysis of high-risk factors and as an outcome of key risk indicators escalate the relevant case to Financial Crime Compliance teams (FCC).</li><li>
Efficiency- Adherence to the escalation and abandonment policy.</li><li>
Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the cases are accepted through the approved channels and expectations are managed appropriately.</li><li>
Review questionnaires such as Wolfsberg, AML &amp; Sanctions appropriately</li><li>
Along with managing approval process for CDD delivery; also support and participate in various change management &amp; digital initiatives also involve in providing, Corporate Advisory, drafting SOP&rsquo;s , Checklist , internal MEMO&rsquo;s etc.</li></ul>
Relationship Management<ul><li>
Develop and manage relationships with CIB stakeholders across business lines and supporting functions.</li><li>
Undertake strong support and communication with both internal &amp; external clients to facilitate efficient client on boarding &amp; off boarding</li><li>
Deliver fair outcomes of our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.</li></ul>
Reporting<ul><li>
Ensure information for MI related to CIB On boarding &amp; KYC is prepared and presented on a periodic basis.</li><li>
Ensure exceptions are updated in CDD Exception tracker and tracked to resolution. Tracker to be circulated to relevant stake holders on monthly basis.</li><li>
Monitor monthly KYC KRI /KPI reports</li><li>
Interact with other stakeholders and help the KYC teams achieve KIR&rsquo;s / KPI&rsquo;s.</li></ul> 
Qualifications 
Minimum Qualification<ul><li>
 Bachelor&rsquo;s degree or higher in management, banking, finance.</li><li>
Preferably with certification in compliance, KYC/AML/CFT, financial crime or risk management ( will be added advantage)</li></ul>
 Minimum Experience<ul><li>
Minimum of 5 years of experience in a reputable international bank</li><li>
Minimum of 5 years of experience within an On-boarding, KYC or Compliance function.</li><li>
Relevant experience (AML/KYC/compliance related) with understanding of Corporate KYC requirements.</li><li>
Familiarity with AML/KYC regulations and industry guidelines, along with client structure and hierarchies, knowledge of Funds, Brokers, Loan Agencies &amp; Correspondent Banks</li><li>
Experienced with operating in a global regulatory environment</li><li>
Strong Microsoft application knowledge</li><li>
Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.</li></ul></div>

Manager KYC Review & Approval - PCG

<div>Job Description 
JOB PURPOSE: 
The Business Finance function is responsible for all finance matters specific to the business including, but not limited to Performance, Control, Forecasting, Budgeting &amp; Strategy. In addition, the function provides a key support role to other Group Finance functions; Treasury, Central FP&amp;A, Tax as well as Financial &amp; Regulatory Reporting.
The Business Finance team comprises of individual functions globally supporting the following products; Global Corporate Finance, Transaction Banking, Global Markets along with the Coverage functions under Corporate &amp; Commercial banking and Investment banking. The unit falls under the Group Finance department and reports to the CFO &ndash; CCB, IB &amp; International.
Key priorities of this role include:<ul><li>
Being a trusted Finance advisor on business performance &amp; strategic issues specific to the business</li><li>
Production of in-depth Financial Analysis covering both Corporate &amp; Commercial and Investment Banking</li><li>
Execution of Finance &amp; business initiatives - centralized MI and commentaries, country and business reviews, strategy papers, balanced scorecard</li><li>
Providing world class financial reporting &amp; support services, adding value through professional, independent &amp; objective financial analysis, which assist in the achievement of business objectives whilst complying with Group policies and standards, and external statutory obligations.</li></ul>
KEY ACCOUNTABILITIES:
Generic Accountability
Business Partnering<ul><li>
Enhance value added business partnership to drive business performance</li></ul>
Reporting<ul><li>
Preparation &amp; development of best in class MIS reporting which meets the needs of Business, Department &amp; Group</li></ul>
Continuous Improvement<ul><li>
Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li></ul>
Products, Policies, Systems, Processes &amp; Procedures<ul><li>
Provide inputs for implementation of policies, new products, systems and procedures for the CCB &amp; IB Business Finance team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service</li><li>
Lead the Business Finance function for both Investment Banking (&ldquo;IB&rdquo;) Coverage and Corporate &amp; Commercial Banking Finance.</li><li>
Primary Finance Business Partner to global Head of CCB (N1), Head of IB (N1) and IB sector and segment Coverage heads (N2). In addition, leading the Analysis &amp; Governance stream involves collaboration with other N1/N2s across CCB &amp; IB Products and coverage units, requiring an ability to build strong cross-functional relationships with senior leaders across the FAB group.</li><li>
Provide direction to the businesses through value-adding insights; driving growth through return and balance sheet optimisation, capital allocation, client selection and strategic planning. Periodically conduct business review to critically assess business performance and strategy - including revenue and expense trends, volumes, pricing, gross margin trends and drivers, Peer review of countries and businesses, etc.</li><li>
Influence policy &amp; decision-making as the principle finance representative on: Strategic Projects &amp; Initiatives: Advise and participate in FAB&rsquo;s inorganic growth opportunities and divestments: perform valuations, conduct strategic fit and opportunity assessments, lead and participate in transaction execution of any M&amp;A opportunities</li><li>
Business Management Forums &amp; Reviews: Pipeline, Credit Approval Committees, ALCO&rsquo;s &amp; Strategy related meetings specific to IB Coverage and CCB.</li><li>
Lead the Planning and Forecasting for IB Coverage and CCB as well as oversight of the process globally across CCB &amp; IB units. Deliver critical assessment of related Business performance and strategy against the Balanced Scorecard and FAB&rsquo;s overall goals.</li><li>
Provide relevant support to CFO &ndash; CCB, IB &amp; International and deputizing on related CCB &amp; IB /Finance forums wherever necessary.</li><li>
Provide relevant Coverage support to International CFO&rsquo;s on Business Performance</li><li>
Gather, research and use relevant market, economic, competitor and industry information to influence management decision making and strategic business plans</li><li>
Central point of contact for all Control &amp; Governance queries, leading discussions, as appropriate, with both the business as well as relevant enablement functions &ndash; Group Finance, Risk, Audit.</li><li>
Development and ownership of CCB &amp; IB Finance relevant policies and accountability for adherence therewith.</li><li>
Contribute towards the development &amp; rollout of enhanced MIS to support CCB, IB &amp; International</li><li>
Work with Treasury on FTP, capital, regulatory and liquidity matters affecting CCB &amp; IB</li><li>
Provide leadership, inspire &amp; engender a culture of continuous improvement within the Business Finance team, ensuring that operations are kept continually under review and that all opportunities for re-engineering and achieving economies of scale are identified, implemented.</li></ul> 

Qualifications 
<ul><li>
Qualified Finance Professional or equivalent 15+ years of banking experience with associated Wholesale product expertise from a leading International bank(s)</li><li>
Proven ability in direct management of a finance team from a leading International Bank(s)</li><li>
Proven ability in liaising &amp; dealing with senior Business leaders (CEOs), CFOs, Enablement heads, Auditors &amp; External Consultants</li><li>
Proven leader with an ability to influence strategic decisions at the highest level of management</li><li>
Excellent communication skills with a high degree of personal integrity who can deliver under pressure</li><li>
Strong presentation skills and adept in MS Productivity tools e.g. MS PowerPoint and MS Excel</li><li>
Technical knowledge of Wholesale &amp; Investment Banking products. Senior level of experience in finance, analysis, strategic planning, banking and financial markets with ability to interpret key bank ratios and economic indicators. Ability to use and apply key strategic concepts, models and tools</li><li>
Commercially oriented mind-set and keen awareness of significant trends in financial markets and banking</li></ul></div>

SVP & Head of Business Finance - Global Transaction Banking

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
Job Purpose:<ul><li>
Meet and exceed monthly and annual sales target objectives</li><li>
Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele.</li><li>
Do proper analysis of the case and provide all related information of the customer after the field visit is done.</li><li>
To be familiar with all policies, products and processes to ensure superior client onboarding experience.</li><li>
To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel member.</li><li>
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.</li></ul>
Key Accountabilities:
Generic Accountability 
 
Financial: 

 
Accomplish set sales and revenue objectives for all Products as per set business plan.<ul><li>
Achieve monthly&amp; annual set KPI objectives</li><li>
Focus on New To Bank acquisition along with leveraging existing client base</li><li>
To leverage on cross sell opportunities to ensure higher revenue per customer</li><li>
Maintain Daily Sales Reports on sales performance for review by team leader and manager assets</li></ul>
Customers: 

 
Be commercially effective in the role and consistently keep customer/client as focus &amp; ensure excellent customer service by delivering quality client on-boarding experience.<ul><li>
Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience</li><li>
To ensure no mis selling to customers by offering products/services transparently as per customer requirements</li><li>
Understand and resolve/escalate customer redresses to ensure timely resolution</li></ul>
Learning &amp; Growth: 
Participate in the assigned People Development and L&amp;D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team 
<ul><li>To ensure participation in assigned training, Learning &amp; Development programmes</li><li>
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes</li></ul>
Internal Processes: 
Ensure implementation of prescribed Sales &amp; Compliance processes as per Bank's policies. 
Implement governance &amp; controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.<ul><li>
Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application &amp; KYC Documentation etc.</li><li>
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes</li><li>
Ensure to bring quality and right customers to the franchise.</li><li>
Discuss the cases with stake holders and ensure support is provided</li></ul>
#LI-MM2 
Qualifications 
Essential<ul><li>
Requires good convincing and Negotiating Skills according to the complexity of business.</li><li>
Continuous suggestions on Changes and ways of improving FAB Products.</li><li>
To build and maintain effective business relationship with all colleagues.</li><li>
Identify any cross-Selling opportunity for Other Business Divisions of the Bank</li></ul>
Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable. 
Experience: 3 &ndash; 5 years of experience in Banking or in a Financial Industry</div>

Relationship Officer - POS Loans

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together 
Job Description 
<ul><li>
Enhance the Investment Advisory business value proposition and actively promoting the business development in the UAE, GCC, MENA and international jurisdictions.</li><li>
Direct contribution and commitment to the growth of the advisory business financial budget, AUM targets, business key performances indicators, investment sales, by growing the number of advisory clients, advisory mandates, assets under management (AUM), business revenues and fees generation, and return on assets, as per the KPI&rsquo;s and business targets set by the Head of the Advisory business.</li><li>
Accountable for key business targets, key performance indicators and deliverables are met throughout the budget year and as set by the Head of Investment Advisory.</li><li>
Providing investment advisory related services to private banking and key client group clients.</li><li>
Directly handling existing client relationships with regards to all investments, strategies, and portfolio management related services including client portfolio construction, management, monitoring and rebalancing and other portfolio related services.</li><li>
Actively promoting investment opportunities across the full spectrum of asset classes and investment solutions in line with FAB&rsquo;s investment outlook and strategy. Source potential new ideas based on market trends, relationship manager and client feedback.</li><li>
Ensure full time compliance with the business policies and procedures, rules and regulations of the advisory business, FAB, and external regulatory framework.</li><li>
Working on various investment advisory related projects targeted to enhance the infrastructure and the operational workflow of the advisory business and implementing changes that drive the investment advisory service level forward and to the next level.</li><li>
Participating in all operational matters related to the Investment Advisory business.</li><li>
Coordinating and facilitating investment advisory training where required.</li></ul>
#LI-MM2 
 
 
Qualifications 
<ul><li>
Excellent technical background in delivering investment propositions, research and recommendations.</li><li>
In-depth knowledge of the global markets, macro and micro trends as well as portfolio construction, portfolio implementation and portfolio management.</li><li>
CAN-DO attitude with the ability to operate independently under tight deadlines, and effectively manage multiple tasks with minimal guidance.</li><li>
Team player with the ability to build strong relationships at various levels including: private bankers, clients, team subordinates, peers and superiors.</li><li>
Possess strong communication and inter-personal skills as well as attention to details.</li><li>
Fluent in English, Arabic. Other languages are appreciated.</li></ul>
Academic/Professional Qualifications:<ul><li>
Bachelor&rsquo;s degree in business, Finance or a related field.</li></ul></div>

Associate Director- Investment Advisory

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
To ensure that all Capital Markets related transactions executed by the Global Markets department are successfully matched, validated, confirmed and settled within the agreed timeframes in the appropriate systems. To ensure that all life cycle events are captured, booked and instructed accurately. To monitor all breaks derived from the reconciliation report, to resolve them and to escalate where necessary.
Products handled by Capital Markets team include:<ul><li>
Bonds</li><li>
Structured Bonds</li><li>
Equity</li><li>
Repo, Reverse Repo &amp; Triparty Repo</li><li>
MBills/TBills</li><li>
Coupons/Dividends</li><li>
Collateral securities &amp; Collateral cash</li></ul>
Team Work<ul><li>
Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.</li><li>
Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.</li></ul>
Policies, Systems, Processes &amp; Procedures<ul><li>
Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.</li></ul>
Continuous Improvement<ul><li>
Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li></ul>
Reporting<ul><li>
Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.</li></ul>
Specific Accountability<ul><li>
Staff must be accountable for accurate and timely Validation, Confirmation, Matching &amp; Settlement of all securities traded by Global Markets team.</li><li>
Staff must make informed and educated decisions about how to deal with the problems encountered, and must be aware of when it is necessary to escalate issues to management.</li><li>
Staff will be required to regularly communicate, interact and problem solve with the Banks Global Markets clients who are sophisticated investors so it&rsquo;s imperative they are</li><li>
professional, knowledgeable and take ownership of any issues whilst ensuring the client is kept informed at all times.</li><li>
Staff will be required to service the Operational requirements for various international FAB offices, specifically but not limited to London, Hong Kong, Oman and Cayman Islands.</li><li>
Staff should be aware of and adhere to any regulations as defined by the jurisdiction in operation.</li></ul>
The Validation &amp; Confirmation of Global Market trades:<ul><li>
Ensure all security transactions executed by the Global Markets trading team are validated within the agreed turnaround time within Murex.</li></ul><ul><li>
Ensure all trade confirmations are sent to the Counterparties within the agreed turnaround time.</li><li>
Ensure all deals matched through Omgeo system are allocated to on-boarded funds.</li><li>
Ensure all Securities trades are uploaded into EUCLID / Clearstream / JP Morgan, ready for settlement.</li></ul>
 The Settlements of the Global Market trades:<ul><li>
Ensure all trades booked in Murex are matched on the agreed value date.</li><li>
Transfer the net settlement amount to the custodian account before the cut off time.</li><li>
Follow up with the Counterparties for all unsettled or unmatched trades.</li><li>
Help in resolving all reconciliation issues.</li><li>
Ensure all coupons and corporate actions are settled on time</li></ul><ul><li>
Report &amp; highlight all risk factors identified.</li><li>
Participate in daily huddle meetings to raise any concerns or issues.</li><li>
Strict adherence to the bank policies &amp; procedures</li><li>
Support the department in business development projects</li><li>
Ensure that all processes are documented in the relevant SOP and that they are kept up to date.</li><li>
Ensure all KRIs reports are updated daily.</li><li>
Ensure that all reporting requirements are adhered to.</li></ul> 

Qualifications 
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree in Business, Accounting or related discipline.</li></ul>
Minimum Experience
5 years&rsquo; relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing responsibilities in an Operations function.</div>

Specialist- Capital Market Operations

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together 
Job Description 
Generic Accountability<ul><li>
KYC &amp; onboarding governance framework &ndash; ensure a thorough understanding of on-boarding governance framework to onboard as CB &amp; bank&rsquo;s processes/guidelines.</li><li>
Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.</li><li>
Compliance Risk Management: Ensure complete understanding &amp; adherence to compliance risk management.</li><li>
AML &amp; Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.</li><li>
Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.</li><li>
Product Knowledge: deep understanding of business banking products to increase cross-sell and hence, revenue per client.</li><li>
Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services</li><li>
Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.</li><li>
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player &amp; Coordination with RM/Sr RM.</li></ul>
Job Specific Accountabilities / KPIs
Customer Onboarding<ul><li>
 Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization.</li><li>
Upselling /Cross selling to existing client base by marketing of all products of the bank including Trade unfunded products (100% cash backed proposition).</li><li>
Enable i-Banking Online platform channel Migration &amp; Activation for all existing &amp; NTB client base for superior client experience and enhanced revenues.</li><li>
Generate Referrals by referring clients to other coverage sales channels &amp; Liability RMs, PB for Revenue generation products viz. TWC, PL Assets, Fx, Investments, Banca, Liabilities, WPS &amp; Retail products.</li><li>
Maintain customer documents and files in accordance with bank&rsquo;s policies and procedures. Ensures accuracy of all bank forms and documents executed by the customer.</li><li>
Implement a structured calling program to give effect to the relationship plan pertaining to existing customers.</li><li>
Perform ongoing credit risk management and daily monitoring of credit portfolio. Resolve and minimize pending deferrals and limit expiry across borrowing portfolio.</li><li>
Timely response to internal and external emails and communications. Responsible for preparing and assisting in business banking customer requirements.</li><li>
Gather requisite information and documents for preparation of Credit Applications, Credit Assessment &amp; Approval.</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience.</li></ul>
Internal Processes<ul><li>
Adhere to the prescribed Sales &amp; Compliance processes as per Bank's policies. Implement governance &amp; controls to proactively identify, manage and minimize/mitigate potential losses to the franchise.</li><li>
Ensure strict adherence to Risk Control Assessment RCA process across all areas of Business Banking Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, and Client Application &amp; KYC Documentation etc.</li><li>
Ensure customer onboarding and various other services to Business Banking customers are managed within current policies and procedures. Any deviations to be backed by requisite approvals.</li><li>
Manage service delivery expectations of customers to sustain positive NPS score and minimize NPS detractors in the managed portfolio.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Monitor transactions in customer accounts are in line with KYC. Ensures timely processing of all customers-initiated transactions to enable increased share of wallet.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan.</li></ul>
#LI-MM2 
Qualifications 
Minimum Qualification
Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred. 

Minimum Experience
5 years&rsquo; relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.</div>

Specialist- Commercial Banking

Join First Abu Dhabi Bank and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.