Qureos Mentor

First Abu Dhabi Bank (FAB)

<div>
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Transaction Processing &amp; Operational Accuracy
 
 
 
 
 <ul>
 <li>
 Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
 </li>
 <li>
 Perform end-of-day reconciliation of teller cash and valuables.
 </li>
 <li>
 Manage transactions related to manager&rsquo;s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
 </li>
 <li>
 Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
 </li>
 <li>
 Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
 </li>
 </ul>
 
 
 
 
 
 
 Service Excellence &amp; KPI Support
 
 
 
 
 <ul>
 <li>
 Contribute to achieving branch service KPIs, including:
 </li>
 <li>
 NPS through friendly, professional, and efficient teller service.
 </li>
 <li>
 Right First Time (RFT) in teller transactions &mdash; ensuring error-free processing to avoid reversals or corrections.
 </li>
 <li>
 Service Request (SR) turnaround times for teller-related requests in line with SLA.
 </li>
 <li>
 Complaint resolution timelines for teller-related issues, escalating where necessary.
 </li>
 <li>
 Mystery Shopping performance by adhering to FAB service standards.
 </li>
 <li>
 Promote FAB&rsquo;s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
 </li>
 </ul>
 
 
 
 
 
 
 Compliance &amp; Risk Control
 
 
 
 
 <ul>
 <li>
 Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
 </li>
 <li>
 Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
 </li>
 <li>
 Safeguard customer information and adhere to FAB&rsquo;s Information Security Policy, including clear desk practices.
 </li>
 <li>
 Participate in mandatory compliance and operational training.
 </li>
 </ul>
 
 
 
 
 
 
 Customer Engagement &amp; Sales Support
 
 
 
 
 <ul>
 <li>
 Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
 </li>
 <li>
 Generate leads for branch sales teams through referral of potential product opportunities.
 </li>
 <li>
 Encourage customers to migrate to higher-value programs and services.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Operational Administration
 
 
 
 
 <ul>
 <li>
 Complete all assigned reports and documentation accurately and on time.
 </li>
 <li>
 Assist with surprise cash counts and vault audits as required.
 </li>
 <li>
 Support the Teller Supervisor in maintaining cash limits and exchange positions.
 </li>
 </ul>
 <ul>
 <li>
 Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
 </li>
 <li>
 Plays a critical role in the branch&rsquo;s front-line service delivery and teller-related KPI performance.
 </li>
 <li>
 Operates within FAB policies, governance frameworks, and regulatory requirements.
 </li>
 <li>
 Authorised to process teller transactions within approved limits.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; banking experience in teller or cashier roles.
 </li>
 </ul>
 
 Strong understanding of cash handling, teller operations, and regulatory requirements.
 
 
 
</div>

Teller

<div>
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 Assist in management of the Account Services Centre workflow Onshore activities related to Account opening and Account Maintenance on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening &amp; Account Maintenance for Retail, ELITE &amp; GPB (ISL &amp; Conventional ) segment.
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Demonstrate compliance to organisation&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the bank.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 </li>
 </ul>
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
 </li>
 </ul>
 
 
 Job Context
 
 
 
 
 
 
 SERVICE
 
 
 
 
 <ul>
 <li>
 Handle all Onshore activities and account opening of NHL, Dubai first, Digital, &amp; Staff account
 </li>
 <li>
 Handle all Account maintenance activities of Staff account and NHL .
 </li>
 <li>
 Assist in management, all the exceptions for all type of Account opening for Retail, ELITE &amp; GPB (ISL &amp; Conventional) segment for all UAE branches
 </li>
 <li>
 Assist in management, for all type of Account Maintenance for Retail, ELITE &amp; GPB (ISL &amp; Conventional) segment for all UAE branches
 </li>
 <li>
 Assist offshore team for Bank initiated Account Closure due to Central Bank regulations, by issuing Manager&rsquo;s cheque, cancellation of STO/DD via TBO and Central Bank reporting
 </li>
 <li>
 End to end process of handling due for Dormancy and Inactive Accounts
 </li>
 <li>
 Responsible in management, for all related UATs
 </li>
 <li>
 support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service related requests
 </li>
 <li>
 Handle all Macro uploads
 </li>
 <li>
 Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA&rsquo;s)
 </li>
 <li>
 Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
 </li>
 <li>
 Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
 </li>
 <li>
 Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies &amp; procedures
 </li>
 <li>
 Maintain highly efficient turnaround time.
 </li>
 </ul>
 
 
 
 
 
 
 RISK
 
 
 
 
 <ul>
 <li>
 Manage the work flow efficiently with the resources available without compromising on the risk and services.
 </li>
 <li>
 Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
 </li>
 <li>
 Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
 </li>
 <li>
 Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors
 </li>
 </ul>
 
 
 PEOPLE
 
 
 
 
 <ul>
 <li>
 Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
 </li>
 <li>
 Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
 </li>
 <li>
 Adhere to your individual duties and responsibilities and support the team to deliver service excellence
 </li>
 <li>
 Ensure all staff are able to deliver the tasks assigned including on the job, technical &amp; soft skill training and development
 </li>
 <li>
 Induct all new recruits on the complete services offered by Accounts Services, how their role contributes to the overall delivery of the Group Operations vision and mission.
 </li>
 </ul>
 
 
 BUSINESS EFFICIENCY
 
 
 
 
 <ul>
 <li>
 To manage the work flows efficiently with the resources available without compromising on the risk and services.
 </li>
 <li>
 Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
 </li>
 <li>
 Maintain highly efficient turnaround time.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree preferable in Commerce, Banking, Finance or Economic.
 
 </li>
 <li>
 
 5 Year&rsquo;s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the&hellip; function.
 
 </li>
 </ul>
</div>

Senior Officer- CBG & PBG Account Services (Emiratized)

<div>
 
 
 
 JOB PURPOSE:
 
 
 
 
 To develop and maintain relationships with an assigned client portfolio of clients through understanding the clients' requirements, close collaboration with other teams such as Products Teams, Group Credit, Treasury and Global Markets Group, etc. and recommending suitable solutions/ sophisticated products and services to the Head of CMB for feedback and approval. The role holder is also responsible for ensuring delivery of high quality of service to the clients while meeting the client requirements and enabling client satisfaction.
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 
 
 
 Client and Market Analysis:
 
 
 
 
  Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.
 
 
 
 
 Client Relationship Management:
 
 
 
 
  Visit and provide continuous support to clients in order to satisfy their daily transactional requirements, enquiries, and documentation needs.
 
 
  Follow-up with other sub-departments/ departments on credit/ facility requests to ensure clients&rsquo; requests are met on-time.
 
 
  Assist the coverage banker / team in making some basic calls to clients and following up with them on the services provided by FAB and any other requirements as directed by the Head of CMB or Executive Directors / Directors, in order to build capability of the CB sub-department.
 
 
  Review facility documents and follow-up with clients to ensure that they submit renewed or missing documents on-time.
 
 
  Convey potential client acquisitions to Head of CMB or Executive Directors / Directors while providing them with clients&rsquo; needs and the conducted due diligence in order to conduct credit assessments/ appraisals and pass them for approval.
 
 
  Works closely with the Client Service team to guarantee the highest quality of service to the clients in the portfolio.
 
 
  Achieve individual and team financial performance targets.
 
 
  Identify &amp; develop cross selling opportunities and increase the cross-sell ratio with key clients.
 
 
  Ensure Account Plans are prepared and maintained for all key clients.
 
 
  Ensure all clients&rsquo; files /documents are maintained.
 
 
  Ensure all credit reviews are submitted on time and agreed conditions are met.
 
 
  Adhere to process KPI&rsquo;s and, ORM, BCP &amp; Internal Audit requirements
 
 
 
 
 Day-to-Day Activities:
 
 
 
 
  Assist the Head of CMB or Executive Directors / Directors in the day-to-day administrative and transactional activities such as client calls, documentation follow up, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high-quality outputs.
 
 
  Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank&rsquo;s KYC and AML policies and regulatory requirements.
 
 
 
 
 Credit Approval:
 
 
 
 
  Collects credit request and documents from the clients in the portfolio and conduct initial analysis to check plausibility against preliminary rejection criteria and submit necessary documents to Group Credit in order to facilitate the credit analysis and approval process.
 
 
  Assists Group Credit in development of the CAs through provision of relevant client documents and inputs, and reviews it in the end, in order to ensure quality and completeness of all CAs before approval.
 
 
  Ensures the quality of the credit portfolio is maintained by assisting in reviewing proposals and identifying and assessing all risks inherent in credit exposures.
 
 
 
 
 Internal Collaboration:
 
 
 
 
  Develops a close working relationship with all departments including Product partners (Debt Markets, Global Transaction Services, Islamic Banking, Corporate Finance, and Treasury &amp; Global Markets Group) in order to contribute to cross selling opportunities.
 
 
 
 
 Policies, Systems, Processes, and Procedures:
 
 
 
 
  Follow all relevant sub-departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 
 
 
 
 MIS and Reports:
 
 
 
 
  Assist in the preparation of timely and accurate statements and reports to meet the unit&rsquo;s requirements, policies, and standards.
 
 
 
 
 
 
 
 Minimum Qualification:
 
 
 
 
  Bachelor&rsquo;s degree in Finance or related discipline.
 
 
 
 
 
 
 
 Master&rsquo;s degree in Business Administration is preferred.
 
 
 
 
 
 
 
 Knowledge, Skills, and Attributes:
 
 
 
 
  Knowledge of the banking sector, and FAB&rsquo;s products and business strategies
 
 
  Ability to work under pressure and adjust quickly to changing priorities
 
 
  Computer proficiency
 
 
  Ability to analyse and research information
 
 
  Banking software systems proficiency
 
 
  Data analysis and financial modelling skills
 
 
  Credit analysis and FOREX skills
 
 
  Communication skills
 
 
 
 
 
 
 
 Minimum Experience
 
 
 
 
  2 &ndash; 4 years of experience in banking or a similar area
 
</div>

Associate Director, Coverage

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 This role is primarily responsible for supervising &amp; authorizing transactions related to Trade Finance Unit while ensuring compliance with all internal procedures and operational controls, to ensure smooth workflow and delivery of high quality and timely service to the clients. Whilst timely analysing and addressing any process related risk; this role is also responsible for developing and maintaining efficient processes and systems for Trade Finance function in the Bank.
 
 
 
 
 FAB Centralised Operation is a part of the Business Support Group that provides transaction processing and other operational services to First Abu Dhabi Bank, its subsidiaries and affiliates across various lines of Business. The highest standards of control and risk oversight is maintained to ensure that the large amounts of financial transactions that take place every day do not entail any unanticipated risk to the Bank or its customers.
 
 
 
 
 
 
 
 
 Trade Finance department services the Trade transactions originated primarily by WBG (CIB, CB, FI, IB and Islamic Banking) and also by Consumer Banking.
 
 
 
 <ul>
 <li>
 
 Team Supervision
 
 </li>
 <li>
 Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 </li>
 <li>
 Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 </li>
 <li>
 Promote the organization&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 </li>
 <li>
 
 Budgeting and Financial Performance
 
 </li>
 <li>
 
 Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 </li>
 <li>
 
 Policies, Systems, Processes &amp; Procedures
 
 </li>
 <li>
 
 Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service
 
 
 
 </li>
 <li>
 
 Continuous Improvement
 
 </li>
 <li>
 
 Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 </li>
 <li>
 
 Reporting
 
 
 
 </li>
 <li>
 
 Prepare sectional statements and reports timely and accurately to meet FGB-NBAD and department requirements, policies and quality standards.
 
 
 
 </li>
 <li>
 
 Other
 
 </li>
 <li>
 Maintain zero operational loss
 </li>
 <li>
 Adherence to SLA and Customer TAT
 </li>
 <li>
 Achieve satisfactory Internal/external Audit, OCS and OR ratings
 </li>
 <li>
 Achieve high Customer Satisfaction Score
 </li>
 <li>
 Achieve high rate of employee satisfaction.
 </li>
 <li>
 Undertake employee productivity measures
 </li>
 <li>
 Ensure adherence to Training Man-Days for team and self
 </li>
 <li>
 Execute departmental initiatives as advised
 </li>
 <li>
 Responsible for effectively processing/checking, verifying and authorizing transactions as per approval matrix, ensuring processing of transactions is carried out in a controlled manner.
 </li>
 <li>
 Effectively monitoring compliance to regulatory guidelines and local/international sanctions in Trade Finance processes and improving the controls to identify/mitigate risk.
 </li>
 <li>
 Ensuring self and staff adhere to Standard Operating Procedures of PBO at all times and recommend/implement changes in policies, procedures, processes and systems in line with development in the industry.
 </li>
 <li>
 Participate and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
 </li>
 <li>
 Support in preparation, control testing for BIA , RCSA, as per Risk and audit management policy
 </li>
 <li>
 Monitoring and reconciliation of Internal/Income /Suspense account and Attestation of the accounts as per bank policy.
 </li>
 <li>
 Developing and introducing robust tools/processes to identify/mitigate operational risks attached to the department.
 </li>
 <li>
 Support the development and implementation of policies / procedures / practices towards Cost efficiency.
 </li>
 <li>
 Support the line manager in sustaining higher / acceptable rate of Employee Satisfaction in line with Bank Policy.
 </li>
 <li>
 Ensure Anti money laundering, Central Bank guidelines and other internal policies / procedures are strictly followed and any unusual transactions are reported to levels prescribed.
 </li>
 <li>
 Keeping self-apprised of developments taking place in the industry and disseminate them to staff under direct and indirect reporting where applicable.
 </li>
 <li>
 Proactively highlight situations of extraordinary non-operational risks e.g. market and legal risks, which may arise due to transactions that are entered into.
 </li>
 <li>
 Prepare statistical data for internal and external relationship.
 </li>
 <li>
 Deal with internal customers/counterparts in other banks to respond to queries and problems
 </li>
 <li>
 Correspondence of routine nature with customers and other external/internal contacts
 </li>
 <li>
 To provide technical guidance to customers when needed.
 </li>
 <li>
 To hold records in safe custody.
 </li>
 <li>
 To participate and implement projects, system development and other initiatives applicable to the department.
 </li>
 <li>
 Support Line Manager in developing, coaching, monitoring staff performance and arranging remedial training where necessary.
 </li>
 <li>
 Preparing SOPs as per the Audit and RMU requirement for TFU products.
 </li>
 <li>
 Any other duty/task entrusted by the Line Manager/Head.
 </li>
 <li>
 Target Zero complaints, minimum 95 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
 </li>
 <li>
 NIL unauthorized breaches in Policy/regulatory requirement ad SOP&rsquo;s. Satisfactory rating in all audits-INA/RMU/OCS/Self- Assessment.
 </li>
 <li>
 NIL breaches in housekeeping (reconciliations. Tracers ,DCFCL etc)
 </li>
 <li>
 NIL critical findings in regulatory/external/internal audits
 </li>
 <li>
 No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI&rsquo;s implemented
 </li>
 <li>
 Create a positive environment on the floor for employees and support them in achieving their respective goals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Graduate (Preferably in Commerce / Financial Services/Banking &amp; Finance etc.) and CDCS/CSDG/CITF/ACAMS preferred.
 </li>
 <li>
 Thorough understanding of ICC Rules, Local laws and legal risks, trade documentations and Shipping terms.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum 8-10 years of experience in Trade Finance with at least 3 years as supervisor.
 </li>
 <li>
 Excellent customer service skills, relationship skills, Customer focused with interpersonal skills.
 </li>
 <li>
 Proactive and self-motivated with ability to work independently with minimal supervision and under tight deadlines
 </li>
 <li>
 Proven ability to meet new challenges, assimilate new information and influence people through maturity of approach.
 </li>
 <li>
 Working expertise and knowledge of the following OFAC , Swift , UCP600,URC522,ISBP, URDG758,URR725, Incoterms 2020, ICC banking commission opinions and other compliance or trade related rules and regulations.
 </li>
 </ul>
</div>

AVP- Trade Finance Operations

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To perform duties as required in the relevant bank policies and KYC department SOPs covering KYC Review process. The candidate will perform independent reviews of KYC files at the time of client on-boarding and KYC periodic reviews The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank. To ensure that AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced. Review/Assess/prepare all cases to be submitted to HO KYC team for review and approvals.
 
 
 Handle the day to day KYC activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval
 
 
 <ul>
 <li>
 Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews
 </li>
 <li>
 Verify account opening forms have been completed adequately and have been verified
 </li>
 <li>
 Conduct name screening, due diligence and adverse media matches where applicable
 </li>
 <li>
 Review AML and Sanctions Questionnaires, if applicable
 </li>
 <li>
 Conduct Customer Risk Assessment where applicable
 </li>
 <li>
 Ensure appropriate checks and controls within the team to ensure files are processed correctly
 </li>
 <li>
 Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions
 </li>
 <li>
 Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements
 </li>
 <li>
 Escalation of risks identified during CDD reviews to the relevant stakeholders in HO KYC team and Business, where necessary and applicable
 </li>
 <li>
 Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes
 </li>
 <li>
 Support line manager with ADHOC projects and KYC related requierments where appropriate.
 </li>
 <li>
 Ensure adherence to all internal policies / procedures and external regulatory requirements at all times
 </li>
 <li>
 Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately
 </li>
 <li>
 Follow defined RCSA and identify KRIs (wherever applicable)
 </li>
 <li>
 Perform maker checker reviews and approve files as per the DOA (files Risk rated up to Medium)
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Have positive working relationships with all stakeholders across business lines and supporting functions.
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders where applicable.
 </li>
 <li>
 MI Reporting
 </li>
 <li>
 Ensure all departmental trackers are timely maintained.
 </li>
 <li>
 Generic
 </li>
 <li>
 Support in ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of 2-3 years of experience in a reputed Bank
 </li>
 <li>
 At least 1-2 years&rsquo; technical experience across various aspects of Regulatory and Financial Crime. Compliance (e.g., local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 </li>
 <li>
 Relevant experience (Compliance/AML/KYC/Transaction Monitoring) with the understanding of Consumer Banking, and GPB KYC requirements.
 </li>
 <li>
 Sound Microsoft Office applications knowledge
 </li>
 <li>
 Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.
 </li>
 </ul>
</div>

Analyst- KYC & Onboarding

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

Join First Abu Dhabi Bank (FAB) and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.