Qureos Mentor

First Abu Dhabi Bank (FAB)

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 This role is for a Specialist primarily responsible to undertake the work specialised in TBML alert monitoring or assignments related to Trade Finance / Trade Based Money Laundering (TBML) project.
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Senior Officer, TBML Transaction Monitoring

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 Company Description
 
 
 
 Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team.
 
 
 We're committed to our grow stronger movement, and as a member of our team, you'll have access to everything you need to advance your career and make a meaningful contribution to our shared success.
 
 
 If you're looking for a career that will help you stand out and make a difference, now is the time to join us. Let's work together to achieve great things.
 
 
 
 Job Description
 
 
 
 The role assists the Head of Legal &ndash; Consumer and Private Banking manage legal risk in all the geographies where the FAB Group operates in relation to payments activities in accordance with FAB Group legal policies and procedures. The role holder should be able to work autonomously, but should seek the Head of Legal &ndash; Consumer and Private Banking&rsquo;s input on unusual situations, complex matters, and issues which may pose significant legal, financial and/or reputational risk to the FAB Group.
 
 
 
 Core Responsibilities
 
 
 
 
 Legal Advisory
 
 
 
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 Provides legal advice and support to the business while keeping in mind the FAB Group&rsquo;s strategic and business objectives.
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 Provides direction and guidance to facilitate the FAB Group&rsquo;s compliance with all applicable international and domestic laws, rules and regulations.
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 Collaborates with the Head of Legal &ndash; Consumer and Private Banking to establish, disseminate and implement the FAB Group&rsquo;s legal policies.
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 Completes legal tasks and projects in a timely manner and responds to legal queries assigned by the Head of Legal &ndash; Consumer and Private Banking.
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 Supports FAB&rsquo;s subsidiaries and international branches by providing general legal oversight on legal risks associated with payments products and services.
 
 
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 Litigation
 
 
 
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 Supervises and is responsible for the adequate management of litigation or disputes between the business and its customers in the UAE and abroad.
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 Represents FAB and its subsidiaries before the notary public, court experts, courts, and the police to resolve matters in the best interest of the FAB Group.
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 Reports relevant litigation matters to the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking and provides updates to the relevant stakeholders.
 
 
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 Legal Documentation and Review
 
 
 
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 Drafts, reviews and negotiates contracts and other legal documents in order to maximise the FAB Group&rsquo;s legal protections whilst simultaneously minimising legal risks.
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 Produces and regularly updates standardised legal agreements, contracts and standard terms and conditions for the FAB Group in compliance with international best practices and applicable legal requirements.
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 Assists the business in launching new products and conducts legal and regulatory due diligence on such products, including identifying risks and mitigants in all applicable geographies.
 
 
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 Knowledge of External Environment
 
 
 
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 Stays abreast of new laws and regulations through continuous legal education, attending professional conferences, and participating in professional associations.
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 Provides updates to the FAB Group&rsquo;s senior business persons on new legislation and regulatory developments that may have an impact on the FAB Group and advises on how to comply with such new legislation and regulations.
 
 
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 Knowledge Sharing
 
 
 
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 Works closely and develops a positive professional relationship with the other members of the legal function and shares legal knowledge and best practices with legal colleagues, including providing formal and informal training sessions at the direction of the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking.
 
 
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 Stakeholder Management
 
 
 
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 Liaises with external law firms and relevant authorities (such as courts) to ensure the effective resolution of all legal matters affecting the FAB Group.
 
 
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 Learning and Development
 
 
 
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 Functions as a subject matter expert and provides input on learning and development initiatives including training content to ensure value addition and relevance.
 
 
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 Reporting
 
 
 
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 Ensures that all requisite reports are prepared in a timely and accurate manner, and meet the FAB Group&rsquo;s requirements, policies, and standards.
 
 
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 People Management Responsibilities
 
 
 
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 Defines goals and key performance indicators for direct reports and ensures effective implementation of the FAB performance management process.
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 Develops talent within the team by providing guidance and coaching to achieve defined goals.
 
 
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 Specific Accountability
 
 
 
 <ul>
 <li>
 Assists the Head of Legal &ndash; Consumer and Private Banking and the business with developing and rolling out new payments products and services and works with stakeholders on digitisation initiatives.
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 Drafts, reviews and/or negotiates payment services related documentation (e.g. merchant acquirer agreements, payment services partnership agreements with third parties, PSP agreements).
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 Assists the Head of Legal &ndash; Consumer and Private Banking in managing potential disputes and customer complaints in the UAE and abroad.
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 Makes recommendations for improvements to policies and processes and streamlining the same to bring about efficiency and improve turn-around time.
 
 
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 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
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 <li>
 Bachelor&rsquo;s degree in law from an internationally recognised university
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 Master&rsquo;s degree in law is preferred
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 Qualified as a lawyer in the UAE
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 UAE National
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 Excellent ability to read, write and communicate in both Arabic and English
 
 
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 Minimum Experience
 
 
 
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 Minimum of 8 years&rsquo; experience in a reputed bank or law firm
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 Familiarity with banking products and services
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Senior Legal Counsel (Emiratised)

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 The purpose of this role is to take credit ownership from underwriting to obtaining necessary approvals for the assigned portfolio of clients within the Wholesale Banking. Aside of ensuring all propositions are in compliance with Group Credit Policy and guidelines, the role&rsquo;s purpose is also to provide guidance and expertise across full spectrum of product offering(s) working with Coverage &amp; Product teams as also engaging with the client, where necessary, in structuring and propositioning so that the twin objective of client needs and Bank requirements are met in a swift and expeditious manner.
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AVP & Lead, Credit Management

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 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Responsible for handling a team of CSR&rsquo;s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR&rsquo;s through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &amp; systems at the same time develop existing CSR&rsquo;s, mentor staff, provide coaching and motivational assistance,. Continuously review work processes for improvement and effective supervision is offered
 
 
 
 Key Accountabilities
 
 
 
 
 Team Supervision (only for Team leaders and supervisors)
 
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 
 Budgeting and Financial Performance
 
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service. Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 Reporting
 
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 
 Specific Job Accountability
 
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 
 Frameworks, Boundaries, &amp; Decision Making Authority
 
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 &squf; Bachelor&rsquo;s degree
 
 
 
 Minimum Experience
 
 
 
 &squf; 3 years relevant experience in customer service / Contact Centre
 
 
 &squf; Should hold valid UAE National family book (Mandatory)
 
 
 
 Knowledge, Skills, And Attributes
 
 
 
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 
 
 &squf; Excellent communication skill in English &amp; Arabic
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Team Leader - Contact Center - Al Ain

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 The job-holder is responsible for processing or authorising all Trade Finance products ( Funded &amp; Unfunded) in Trade Middle office and ensure quality and timeliness of the delivery in a cost-efficient &amp; error-free manner, subject to high risk management and Bank&rsquo;s / Regulator&rsquo;s Compliance standards.
 
 
 Trade Finance department- Middle Office Unit facilities execution of all Trade transactions originated primarily by WBG (CIB, CB, FI, IB and Islamic Banking) and by Consumer Banking Group.
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Specialist, Trade Finance Operations

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 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
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Senior Officer, Personal Banking Ops

<div>
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
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Senior Officer, Complaints Management

Join First Abu Dhabi Bank (FAB) and explore 24   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.