Qureos Mentor

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 FAB Digital, the team behind payit - the UAE&rsquo;s newest digital wallet - is looking for a passionate, driven, digital native to be a key part of driving growth on our digital platforms through innovation and product optimization. Our new team is committed to building innovative digital solutions, providing our customers with an exceptional experience.
 
 
 You&rsquo;ll be in charge of everything from growth hacking to acquisition marketing to developing, implementing, tracking and optimizing our digital marketing campaigns across all digital channels &ndash; and have the remit to run things the best way you see fit. You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. You will build the digital marketing function within our growing team, and work with marketing, design, engineering, and vendors to launch integrated campaigns, working with programmatic systems to ensure efficient delivery and optimisation.
 
 
 <ul>
 <li>
 Lead our digital marketing efforts.
 </li>
 <li>
 Identify digital marketing initiatives, and set up channels and targets to track campaign performance
 </li>
 <li>
 Devise, prioritise and run growth experiments
 </li>
 <li>
 Lead generation, prospecting, user acquisition, pipeline/funnel optimisation
 </li>
 <li>
 Running A/B tests and optimising for conversion
 </li>
 <li>
 Identifying ways to capture users and quickly validating ideas
 </li>
 <li>
 Writing engaging and insightful content to generate new leads
 </li>
 <li>
 Working with internal teams on our brand image, perception, position and recognition
 </li>
 <li>
 Promotion on social channels and other 3rd party sites
 </li>
 <li>
 Managing website content and messaging
 </li>
 <li>
 Tweaking ASO campaigns, and setting up, managing and tracking ROI
 </li>
 <li>
 Tracking feedback from customers and communicating with the wider team.
 </li>
 <li>
 Analysing data and user behaviour via analytics tools
 </li>
 <li>
 Keeping the wider team up to date with digital marketing and growth hacking trends
 </li>
 <li>
 Improving our search engine presence (SEO) and domain authority
 </li>
 <li>
 Devising email campaigns, tracking performance, and optimising
 
 
 </li>
 </ul>
 You should have experience implementing and owning both Paid &amp; Organic Search marketing; maximising leads generated while controlling the costs; and operating social media channels including Facebook, Twitter, Instagram, and Snapchat.
 
 
 
 Qualifications
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 10+ years in digital marketing and acquisition marketing experience.
 </li>
 <li>
 Extremely data driven when it comes to testing, measuring and analysing both quantitative and qualitative data to improve the metrics that matter.
 </li>
 <li>
 Proven in at least two previous roles, ideally one of which should be in a start-up or company, and you should be able to demonstrate your ability to engage and grow an audience.
 </li>
 <li>
 Experienced at digging into Google Analytics and working with data analysis tools
 </li>
 <li>
 Familiar with marketing automation tools
 </li>
 <li>
 Experience working within agile teams using lean practices
 </li>
 <li>
 Creative with great verbal and written communication
 </li>
 <li>
 Passionate about digital marketing and best practices
 </li>
 <li>
 A self-starter that can prioritize and define scope of work, and accomplish tasks even when there are no clear requirements and direction
 </li>
 <li>
 A team player who can easily adapt in a rapidly changing environment
 </li>
 </ul>
</div>

Lead- Acquisition & Promotions

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.
 
 
 
 
 We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 Strategic Contribution
 
 
 
 
 <ul>
 <li>
 Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
 </li>
 </ul>
 
 
 People Management
 
 
 
 
 <ul>
 <li>
 Manage the effective achievement of assigned objectives through the leadership of the assigned department(s) by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
 </li>
 <li>
 Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
 </li>
 <li>
 Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.
 </li>
 </ul>
 
 
 Budgeting and Financial Planning (if required)
 
 
 
 
 <ul>
 <li>
 Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
 </li>
 </ul>
 
 
 Advisory &amp; Coaching
 
 
 
 
 <ul>
 <li>
 Develop a strong partnering relationship with n-2 and n-3 roles in designated areas of the business, acting as an internal consultant to diagnose, develop and implement effective HR strategies and people plans which support business goals and drive sustained performance.
 </li>
 <li>
 Advise, guide and support all employees on all HR disciplines and policies to drive effective HR practices which are appropriate to the Group&rsquo;s culture, size and growth ambitions. Keep abreast of current legislation/trends in order to develop practical and appropriate policies and procedures, communicate and embed ensuring they are relevant to the ongoing needs of the Group.
 </li>
 <li>
 Coach and support managers with performance management process to help them manage complex employee relations issues.
 </li>
 </ul>
 
 
 Collaboration
 
 
 
 
 <ul>
 <li>
 Engage and collaborate with n-2 and n-3 and with HR product partners to develop value propositions and products for business in order to improve people performance and overall business capability.
 </li>
 </ul>
 
 
 Organizational Restructuring
 
 
 
 
 <ul>
 <li>
 Influence, advise and guide the scoping and implementation of organizational restructures, providing challenge and insight to ensure alignment with the Group&rsquo;s strategic direction and business unit goals.
 </li>
 </ul>
 
 
 Talent Development and Retention
 
 
 
 
 <ul>
 <li>
 Manage the development of action plans to support, succession, retention and development of high potential individuals and Emiratis in collaboration with HR product partners and Manager in order to ensure business continuity and employee progression and development.
 </li>
 </ul>
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 
 <ul>
 <li>
 Manage and ensure effective implementation of the departmental policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 </li>
 </ul>
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
 </li>
 </ul>
 
 
 Conflict of Interest
 
 
 
 
 <ul>
 <li>
 The role holder will be expected to assist key stakeholders to ensure Conflicts of Interest and FABs Code of Conduct policies and protocols are upheld. The role holder will also partner and advise the aforementioned on; conflicts management, policy, process, procedure and breach escalation, including but not limited to core themes such as; Gifts, Entertainments, Personal Account Dealing, Outside Business Interests/Activities, Material Deals and Information Walls.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources or related discipline.
 </li>
 <li>
 Master&rsquo;s degree in Business Administration or Human Resources is preferred.
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 6 years&rsquo; relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in a similar HR consultancy function.
 </li>
 </ul>
</div>

AVP- HR Business Partner (Emiratised Role)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Be a subject matter expert on all existing customer engagement and onboarding services perform technical and/ or user acceptance testing on all Digital Channels (Mobile, Web &amp; Staff Tablets) and Digital Products (CASA, Cards, Lending, NHL, Elite etc).
 
 
 Testing activities would include to work as part of cross-functional teams in unison to test new digital solutions before launch to customer and staff which contributes to the overall innovation delivery of digital product solutions - as well as also the continuous support &amp; maintenance testing activities as part of ongoing system support
 
 
 Key Responsibility
 
 
 <ul>
 <li>
 Maintain and support all existing services and onboarding process across all digital channels and products, including to act as a quality control for ad hoc testing prior to the go live of new digital solutions across multiple delivery squads driving innovation and the best customer experience in the market.
 </li>
 <li>
 Establish trusted partnerships with Business Product teams, Frontline sales staff teams, Operations and processing teams, Vendors, Technology and other internal teams.
 
 
 </li>
 </ul>
 
 Generic Accountabilities
 
 
 
 <ul>
 <li>
 Act as key liaison between cross functional teams of product, technology, ops &amp; sales teams to identify, investigate and solve for any test defect issue across any new or existing digital solution
 </li>
 <li>
 Perform test analysis, identify testing activities in scope to test process &amp; system enhancements where relevant as part of the innovation delivery project and/ or support &amp; maintenance activities
 </li>
 <li>
 Design Test artefacts, execute and share reports to senior management and stakeholders
 </li>
 <li>
 Communicate with stakeholders for Progress reviews and UAT sign off
 </li>
 <li>
 Collaborate within squad and wider stakeholders as part of UAT
 </li>
 <li>
 Perform ad hoc maintenance sanity testing on existing digital channel services and product customer journeys to ensure all functionalities are working as designed
 </li>
 <li>
 Assist in developing &amp; continuously improve existing business and operational processes
 </li>
 <li>
 Works closely with all Product Owners to quality control test new digital initiatives prior to launch.
 </li>
 <li>
 Digital UAT Support
 </li>
 <li>
 Relentlessly be the voice of business and customer while driving technology led business solutions to identify testing scope of solutions, test defects and reporting for all innovation delivery across all digital channels &amp; products.
 </li>
 <li>
 Represent, interface and engage with relevant business teams, operations- &amp; sales teams and technology to act as key liaison and voice of the customer and business user when conducting testing activities on a solution
 </li>
 <li>
 Understand the customer, market and business needs and align them with the strategic direction of the business segment and organization in supporting all digital channels services &amp; onboarding product journeys
 </li>
 <li>
 Identify, investigate and solve for any test defect issues and move quickly in partnership with technology to resolve the problem in order to have minimal to no impact to the customer and operational processes. Move quickly with a focused objective to get things implemented and done. Break down complex problems into actionable solutions.
 </li>
 <li>
 Build and manage the test cases and log all test defects aligned to set governance standard for each assigned initiative across all digital channels &amp; product customer journeys and ensure prioritization with technology to resolve test defects
 </li>
 <li>
 Policies, Systems, Processes &amp; Procedures
 </li>
 <li>
 Manage and ensure effective implementation of product functional policies, procedures and controls covering all areas of assigned department so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 </li>
 <li>
 Conduct end user training and ensuring the required knowledge transfer to key team members is set in place.
 </li>
 <li>
 Reporting
 </li>
 <li>
 Ensure that all unit reports are prepared timely and accurately and meet Bank requirements, policies and quality standards.
 </li>
 <li>
 Agile
 </li>
 <li>
 Ensure all testing artefacts including test cases and test defects are logged on JIRA an prioritized for resolution
 </li>
 <li>
 Lead all testing activities and ensure deliverables are completed as part of the agreed testing cycle
 </li>
 <li>
 Provide input into relevant delivery squad&rsquo;s backlog to solve for continuous digitized process and services items, improving overall customer experience and business actions of systems/ processes impacted
 </li>
 <li>
 Communication &amp; Reporting
 </li>
 <li>
 Communicate effectively with the different teams (business, design, technology, security, legal etc.) to ensure visibility into the department&rsquo;s direction.
 </li>
 <li>
 Communicate &amp; report the root cause &amp; agreed way forward to solve for any test defect issues to key stakeholders and interested parties. It is crucial that the business understands the root cause, impact and solution of all test defect issues impacting their business operational processes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills given the function requires constant communication and problem solving across multiple cross functional teams
 </li>
 <li>
 Extensive experience in implementation of business change and process improvements
 </li>
 <li>
 Proficiency in technology development methodologies and coding languages &ndash; proven development in innovation &amp; impactful system solutions
 </li>
 <li>
 2-3 years&rsquo; experience as a Business Analyst/ Product Owner/ Tech Support Engineer in relevant specialization
 </li>
 <li>
 2-3 years&rsquo; relevant experience in product management functions designing and developing digital solutions.
 </li>
 <li>
 2-3 years&rsquo; experience working in software development environment using one of the agile methodologies.
 
 
 </li>
 </ul>
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business/engineering/computer science or related discipline.
 
 
 </li>
 </ul>
 Specific training and certifications for Agile Delivery i.e. Scrum Master and Agile Product Owner or related disciplines.
</div>

Specialist- UAT

<div>
 
 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 Job Description
 
 
 
 The role holder reports to the Group General Counsel and is responsible for managing legal risk associated with the matters handled by the Group General Counsel Office in accordance with FAB legal policies and procedures and the instructions of the Group General Counsel. The role holder will primarily work autonomously but should seek the Group General Counsel&rsquo;s input on unusual situations, complex matters, and issues which may pose significant legal, financial and/or reputational risk to the FAB Group.
 
 
 
 Core Responsibilities
 
 
 
 
 Legal Advisory
 
 
 
 <ul>
 <li>
 Provides legal advice in the context of this role
 </li>
 <li>
 Works with external legal counsel as required.
 </li>
 <li>
 Prepares and issues various legal reports in a timely manner.
 </li>
 <li>
 Supports the Group General Counsel with preparing and managing the Legal budget.
 </li>
 <li>
 Manages special legal and regulatory projects and collaborates with other lawyers in FAB Group Legal.
 
 
 </li>
 </ul>
 
 Knowledge of External Environment
 
 
 
 <ul>
 <li>
 Stays abreast of new laws and regulations through continuous legal education, attending professional conferences, and participating in professional associations.
 </li>
 <li>
 Provides updates to the FAB Group&rsquo;s senior businesspersons on new legislation and regulatory developments that may have an impact on the FAB Group and advises on how to comply with such new legislation and regulations.
 
 
 </li>
 </ul>
 
 Knowledge Sharing
 
 
 
 <ul>
 <li>
 Works closely and develops a positive professional relationship with the other members of the legal function and shares legal knowledge and best practices with legal colleagues, including providing formal and informal training sessions at the direction of the Group General Counsel and Heads of Legal.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Liaises with external law firms and relevant authorities (such as courts) to ensure the effective resolution of all legal matters affecting the FAB Group.
 
 
 </li>
 </ul>
 
 Learning and Development
 
 
 
 <ul>
 <li>
 Functions as a subject matter expert and provides input on learning and development initiatives including training content to ensure value addition and relevance.
 
 
 </li>
 </ul>
 
 MIS and Reporting
 
 
 
 <ul>
 <li>
 Ensures that all requisite reports are prepared in a timely and accurate manner, and meet the FAB Group&rsquo;s requirements, policies, and standards.
 
 
 </li>
 </ul>
 
 People Management Responsibilities
 
 
 
 <ul>
 <li>
 Defines goals and key performance indicators for direct reports and ensures effective implementation of the FAB performance management process.
 </li>
 <li>
 Develops talent within the team by providing guidance and coaching to achieve defined goals.
 
 
 </li>
 </ul>
 
 Specific Accountability
 
 
 
 <ul>
 <li>
 Works closely with the Group General Counsel on matters the Group General Counsel is tasked to handle, which shall cover a broad spectrum of topics, ranging from corporate governance, sensitive non-performing loan recovery cases, corporate structuring, strategic M&amp;A.
 </li>
 <li>
 Act as line manager to a Paralegal who supports the Group Legal Department with administrative matters which include trademark management, litigation reporting, management information reports, creation of presentations, supporting department events and similar activities.
 </li>
 <li>
 Acts as line manager to a Legal Associate who supports the Group Legal Department with the processing of legal invoices, litigation reporting, the annual Business Continuity Planning, and the recurring Risk &amp; Control Self-Assessment (RCSA process).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law from an internationally recognised university
 </li>
 <li>
 Master&rsquo;s degree in law (preferred)
 </li>
 <li>
 Qualified as a lawyer in the UK, the USA, Australia or another Commonwealth or Western European jurisdiction is preferred.
 </li>
 <li>
 Fluent in Arabic (spoken &amp; written), with ability to draft professional documents
 </li>
 <li>
 Excellent English language skills (spoken and written) mandatory.
 </li>
 <li>
 Ability to read, write and communicate in Arabic is beneficial but not mandatory.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of 10 years&rsquo; experience in a reputed bank or law firm.
 </li>
 <li>
 Experience with corporate governance and/or corporate law is preferred.
 </li>
 </ul>
</div>

SVP & Head of Legal - GGC Office (Arabic Speaker)

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.
 
 
 
 
 We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The role holder is responsible for day to day management of learning initiatives and programs aligned to the learning strategy of allocated business functions
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Supports and implements the learning programes of allocated business unit.
 </li>
 <li>
 Ensures compliance with internal quality standards.
 </li>
 <li>
 Training Planning
 </li>
 <li>
 Delivers on the training needs analysis, in line with the approved organizational strategy, its applications for each Group, growth plans and future capability requirements.
 </li>
 </ul>
 
 
 Training Delivery
 
 
 
 
 <ul>
 <li>
 Oversees the development of in-house course and content for the identified trainings to ensure its effectiveness.
 </li>
 <li>
 Liaison with external trainers or training vendors at a local, regional and global level to provide best in class training in line with international standards to all employees.
 </li>
 <li>
 Ensures cost efficient procurement of learning services &ndash; learning facilities, learning content and delivery.
 </li>
 </ul>
 
 
 Training Program Evaluation
 
 
 
 
 <ul>
 <li>
 Measures the ROI on learning and development and effectiveness of training imparted, in order to understand high impact interventions and subsequent allocation of learning and development budgets.
 </li>
 </ul>
 
 
 Job Context
 
 
 
 
 
 
 Learning &amp; Development Activities
 
 
 
 
 <ul>
 <li>
 Design, Obtain necessary approvals, Delivery, Assessment, Development and Evaluation of the best in class customized training delivery models &ndash; CBT, presentations, textbooks and instructor guides for various leadership levels
 </li>
 <li>
 Liaise with the all respective Stake holders, Trainees, Trainers, Subject Matter Experts, Product Managers, Vendors to understand training needs analysis and continuously develop, deliver course offerings
 </li>
 <li>
 Source and Manage vendors (if applicable) from initial identification of vendors through RFP process to day to day operational management of design and delivery of programs and assessment
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Bachelor&rsquo;s degree in Business Administration (Human Resources) or any related discipline.
 
 
 
</div>

Specialist- Learning and Development (Emiratised Role)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
 
 
 
 Key Accountabilities
 
 
 
 
 This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.
 
 
 
 <ul>
 <li>
 Customer Excellence:
 </li>
 <li>
 Formulate &amp; manage end to end process for all customer communication.
 </li>
 <li>
 Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.
 </li>
 <li>
 Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit.
 </li>
 <li>
 Support implementation of KYC related projects and initiatives
 </li>
 <li>
 Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
 </li>
 <li>
 Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
 </li>
 <li>
 Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan
 </li>
 <li>
 Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.
 </li>
 <li>
 Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.
 </li>
 <li>
 Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals.
 </li>
 <li>
 Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.
 </li>
 <li>
 Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque
 </li>
 <li>
 Follow up with branch for tracking of requests (in case of direct submission of requests in branch e.g.: TT requests / any other maintenance request
 </li>
 <li>
 Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience.
 
 
 </li>
 </ul>
 
 Job Context
 
 
 
 <ul>
 <li>
 Evaluate Existing Business Processes &amp; propose Process Improvements
 </li>
 <li>
 Creates processes and integrates voice of the customer insights into cross-functional action plans.
 </li>
 <li>
 Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
 </li>
 <li>
 Formulate &amp; manage end to end process for all customer communication
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries, &amp; Decision Making Authority
 
 
 
 <ul>
 <li>
 Process excellence
 </li>
 <li>
 Customer experience
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 
 Graduate with at least 3 years relevant local market knowledge in retail banking product and services
 
 
 <ul>
 <li>
 Sound compliance, ops or product or sales governance background
 </li>
 <li>
 Customer obsessed, change focused pragmatist
 </li>
 <li>
 Good communication &amp; interpersonal skills
 
 
 </li>
 </ul>
</div>

Specialist- Commercial Banking

Join First Abu Dhabi Bank (FAB) and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.