Qureos Mentor

First Abu Dhabi Bank (FAB)

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 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
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 Provide excellent customer service by attending to incoming calls within the quality guidelines
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 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
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 Recommend potential products or services to management by collecting customer information and analyzing customer needs
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 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
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 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
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 Maintains customer records by updating customer history through service requests/complaints and Notes
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 Maintain confidentiality of the bank&rsquo;s customers and data
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 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
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 Attend to special tasks assigned by team leader and Managers
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 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
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 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
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 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
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 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
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 Authorized to take decisions as per the approved authorization matrix
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
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 High School
 
 
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 </ul>
 
 Minimum Experience
 
 
 
 <ul>
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 0 &ndash; 2 years relevant experience in banking sector
 
 
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 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
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 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
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 Excellent communication skill in English &amp; Arabic
 
 
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 </ul>
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Virtual Customer Service Executive - Emiratized Role

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 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
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Customer Service Representative

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 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 Perform all cash-counter transactions accurately as requested by customers with the set target time and in line with the banks polices and procedures. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner and build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities.
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualification:
 
 
 
 <ul>
 <li>
 High School graduated.
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 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures.
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 </ul>
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Teller ( Emiratised Role )

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 Strategic Contribution
 
 
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 Risk assessment: Identification of potential workplace hazards and assessing their risks to develop effective mitigation strategies.
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 Compliance: Ensuring the compliance with relevant regulations and standards
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 Safety Policy: Developing and implementation of safety policy and procedure to protect employees and assets.
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 Training and education, incident investigation, emergency preparedness, health and safety awareness, cost reduction.
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 Promote the organization values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
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 People Management
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 Provide on job training and constructive feedback to assigned team to support their overall development.
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 Budgeting and Financial Performance
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 Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
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 Policies, Systems, Processes &amp; Procedures
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 Provide input and implement policies, systems, and procedures for the assigned team/task so that all relevant procedure/ legislative requirements, fulfilled while delivering a quality, cost-effective service.
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 Relationship Management
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 Participate in the identification of opportunities for continuous improvement and sustainability of systems, process and practices considering global standards, productivity improvement and cost reduction.
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 Reporting Prepare sectional statements and reports timely and accurately to meet FAB requirements, policies, and quality standards.
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 Specific Accountability (UAE)
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 Implementation of FAB Health &amp; Safety system in compliance to ISO 45001:2018 and any other Health &amp; Safety standards applied/implemented by bank.
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 Conduct a periodic Risk Assessment on FAB buildings/branches across UAE by establishing, implementing, and maintaining a process(es) for hazard identification that is ongoing and proactive.
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 Conduct a periodic safety routine check by examining of work surrounding, structures and machinery;
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 Documenting working conditions through photographs and written reports
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 Ascertaining that business is given enough knowledge to the hazards identified during the inspection.
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 Evaluate machinery and equipment to ensure they meet safety standards.
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 Assure the implementation and development of safety procedures and protocols when needed.
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 Assess OH&amp;S risks from the identified hazards, while considering the effectiveness of existing controls.
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 Enhance OH&amp;S performance, while considering planned changes to the organization, its policies, its processes, or its activities.
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 Ensure, in accordance with the Health &amp; Safety management system, the implementation, updating, review and auditing of bank Health &amp; Safety systems.
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 To take part in accident/incident investigation. Carries out analysis of accident/incident statics, identifying trends and suggesting improvement plans.
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 Participate in Health &amp; Safety meetings related to fit out/special projects, updates and undertake actions taken from the meeting.
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 To arrange safety awareness /trainings for bank employees.
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 To arrange closure of all identified non- conformities/observation related to internal/external audit reports.
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 To take part in yearly budget exercise for Health &amp; Safety unit and propose Health &amp; Safety initiatives relevant for bank in line with industry best standards.
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 To coordinate with Health &amp; Safety Representatives/ Business units to conduct occupational risk &amp; impact assessment for prudently managing Health &amp; Safety risk &amp; creating opportunities for continual improvements in their respective areas.
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 To supervise periodically fire emergency drills on FAB premises to comply with regulatory requirements in coordination with the assigned service provider (All unit must have this)
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 Reviewing, approving, closing out the Permit To Work (PTW) request.
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 To oversee Health Identification &amp; Risk Assessment and Emergency Response Plan related training in collaboration with Learning Development.
 
 
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 </ul>
 
 Frameworks, Boundaries, &amp; Decision Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
 </li>
 <li>
 Authorised to take decisions as per the approved authorisation matrix.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Minimum Qualification
 
 
 <ul>
 <li>
 Any recognized qualification in Health &amp; Safety such as NEBOSH, ESC, and NVQ etc.
 </li>
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 Bachelor&rsquo;s degree in science / Health &amp; Safety /Quality management from recognized university.
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 Lead Auditor qualification in Health &amp; Safety management system (ISO 45001)
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 Basic First Aid training preferred.
 
 
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 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum five (07) years of relevant experience in Health &amp; Safety.
 
 
 </li>
 </ul>
 Minimum two years of working experience in hazard identification/risk assessment.
</div>

Specialist, Health & Safety - Risk Assurance  (Emiratised Role)

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 Job Purpose
 
 
 
 <ul>
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 Provide comprehensive administrative and operational support to FAB Asset Management teams and executives, ensuring smooth day-to-day functioning across departments
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 Coordinate and manage office logistics, documentation, and communication workflows, supporting efficient delivery of business objectives
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 Support vendor management, travel coordination, and procurement activities related to offices and premises in line with FAB AM operational procedures
 
 
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 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
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 Strong organizational skills with attention to detail and accuracy in timely delivery milestones by engaging with multiple internal and external stakeholders
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 Ability to manage administrative processes in a structured, compliant, and timely manner
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 Excellent communication and coordination skills to support cross-functional teams
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 Manage daily administrative activities including scheduling, filing, and correspondence
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 Support procurement, vendor onboarding, and payment requests
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 Coordinate travel, expense management, and executive support activities
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 Maintain accurate records
 
 
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 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Administrative coordination
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 Office management logistics
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 Reporting and internal communication
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 Vendor and facilities coordination
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 Years of experience: 7+ years
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 </ul>
</div>

AVP, Administration Services - Asset Management

Join First Abu Dhabi Bank (FAB) and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Abu Dhabi Bank (FAB)

About Company

Virtual Customer Service Executive - Emiratized Role

Customer Service Representative

Teller ( Emiratised Role )

Specialist, Health & Safety - Risk Assurance (Emiratised Role)

AVP, Administration Services - Asset Management