Qureos Mentor

First Abu Dhabi Bank (FAB)

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 The Specialist Sourcing is responsible for executing strategy for aligning the demand/supply (i.e. procurement) of goods and services for specific sourcing category area of responsibility.
 
 
 
 
 The Specialist Sourcing will deliver measurable and demonstrable value to the Organization by using strategic sourcing, commercial and legal negotiations, contract enablement, and life-cycle management for specific sourcing category areas of responsibilities.
 
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
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 The Specialist Sourcing is responsible to ensure suppliers and contracts are delivering value for money, minimizing risk, and improving service and social objectives for the categories of responsibility
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 Provides leadership and accountability, ensuring process compliance and delivering optimal sourcing benefits from category management.
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 Ensures best commercial value is negotiated and obtained for purchases. Specifically prepare requests for quotations, negotiate, select and identify most appropriate supplier (price, quality, conditions&hellip;) in collaboration with requesting department. Also negotiate contracts with legal department.
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 Works with the Category Manager and Head of Sourcing to defined FAB Category strategy, setting performance objectives and monitoring progress. Also actively engaging with and securing support from key local stakeholders (Finance, HRG,&hellip;)
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 Collaborates with stakeholders to create, manage, and execute category plans e.g.:
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 Develops annual category sourcing plans through detailed analysis of contracts, spend analysis, usage patterns, future demands, and benchmark data ensuring full alignment between FAB requirements and SVM targets.
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 Lead transformational change through category strategies to include demand management, specification review, and &ldquo;grouping&rdquo; of similar goods and/or services using catalogue management techniques.
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 </ul>
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 Ensure that SVM Sourcing Management is aligned with FAB corporate Strategies, in cooperation with business planning and strategy and delivers results to the bottom line.
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 Ensures that market intelligence is updated regularly and - ensures that any changes are updated in the category strategy and the appropriate steps are taken accordingly to mitigate any potential impact that this information may have to the organization
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 Champion best practices in category management across the organization through publishing case studies, working with stakeholders, conducting peer training workshops, and sharing good experiences
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 Represent sourcing in cross-functional teams for large initiatives to provide input on supplier engagement strategy and value creation.
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 Create a strategic plan for the sourcing function tied to the bank's overall corporate strategy with clear objectives, initiatives, and targets.
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 Act as the single point of contact for the stakeholders (both internal and external) to identify collaborative opportunities and align sourcing to the banks wider strategy
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 Monitors and reports all strategic savings on a monthly basis to the Head of Sourcing.
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 Continuously reviews category management information to identify &ldquo;new opportunities&rdquo; to minimize any potential savings gap.
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 Provide expertise, leadership and support to FAB organizations to drive overall productivity program, promoting best practice sharing, benchmarking, market intelligence, etc.
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 Actively participate and contribute to the development of SVM as a value adding function within the FAB organization through empowered and experienced stakeholder management.
 
 
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 Qualifications
 
 
 
 
 
 
 
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 0 -1 year demonstrable sourcing category management experience, including writing and executing sourcing category strategies
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 Strong communication and interpersonal skills to work with senior level stakeholders to build trusted relationships
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 Ability to align with business strategy and engage Senior Management to reinforce the value of SVM
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 Can operate in a multi matrix, performance driven structure, able to lead cross-functional projects
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 Excellent Communicator (verbal and written) and strong negotiator who can effectively manage relationships that are widely dispersed both functionally and geographically.
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 </ul>
</div>

Specialist- Sourcing - Technology Category (Emiratised Role)

<div>
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The role assists the Head of Legal &ndash; Consumer and Private Banking to manage legal risk in all the geographies where the FAB Group operates in relation to Private Banking activities in accordance with FAB Group legal policies and procedures. The role holder should be able to work autonomously but should seek the Head of Legal &ndash; Consumer and Private Banking&rsquo;s input on unusual situations, complex matters, and issues which may pose significant legal, financial and/or reputational risk to the FAB Group.
 
 
 
 
 
 
 Core Responsibilities
 
 
 
 
 
 
 
 Legal Advisory
 
 
 
 
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 Provides legal advice and support to the business while keeping in mind the FAB Group&rsquo;s strategic and business objectives.
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 Provides direction and guidance to facilitate the FAB Group&rsquo;s compliance with all applicable international and domestic laws, rules and regulations.
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 Collaborates with the Head of Legal &ndash; Consumer and Private Banking to establish, disseminate and implement the FAB Group&rsquo;s legal policies.
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 Completes legal tasks and projects in a timely manner and responds to legal queries assigned by the Head of Legal &ndash; Consumer and Private Banking.
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 Supports FAB&rsquo;s subsidiaries and international branches by providing general legal oversight on legal risks associated with Private Banking products and services.
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 Litigation
 
 
 
 
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 Supervises and is responsible for the adequate management of litigation or disputes between the business and its customers in the UAE and abroad.
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 Represents FAB and its subsidiaries before the notary public, court experts, courts, and the police to resolve matters in the best interest of the FAB Group.
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 Reports relevant litigation matters to the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking and provides updates to the relevant stakeholders.
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 Legal Documentation and Review
 
 
 
 
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 Drafts, reviews and negotiates contracts and other legal documents in order to maximize the FAB Group&rsquo;s legal protections whilst simultaneously minimizing legal risks.
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 Produces and regularly updates standardized legal agreements, contracts and standard terms and conditions for the FAB Group in compliance with international best practices and applicable legal requirements.
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 Assists the business in launching new products and conducts legal and regulatory due diligence on such products, including identifying risks and mitigants in all applicable geographies.
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 Knowledge of External Environment
 
 
 
 
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 Stays abreast of new laws and regulations through continuous legal education, attending professional conferences, and participating in professional associations.
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 Provides updates to the FAB Group&rsquo;s senior businesspersons on new legislation and regulatory developments that may have an impact on the FAB Group and advises on how to comply with such new legislation and regulations.
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 Knowledge Sharing
 
 
 
 
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 Works closely and develops a positive professional relationship with the other members of the legal function and shares legal knowledge and best practices with legal colleagues, including providing formal and informal training sessions at the direction of the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking.
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 Stakeholder Management
 
 
 
 
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 Liaises with external law firms and relevant authorities (such as courts) to ensure the effective resolution of all legal matters affecting the FAB Group.
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 Learning and Development
 
 
 
 
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 Functions as a subject matter expert and provides input on learning and development initiatives including training content to ensure value addition and relevance.
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 Reporting
 
 
 
 
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 Ensures that all requisite reports are prepared in a timely and accurate manner and meet the FAB Group&rsquo;s requirements, policies, and standards.
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 .
 
 People Management Responsibilities
 
 
 
 
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 Defines goals and key performance indicators for direct reports and ensures effective implementation of the FAB performance management process.
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 Develops talent within the team by providing guidance and coaching to achieve defined goals.
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 Specific Accountability
 
 
 
 
 
 <ul>
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 Assists the Head of Legal &ndash; Consumer and Private Banking and the business with developing and rolling out new wealth management-related products and services.
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 Drafts, reviews and negotiates wealth management-related documents (e.g. investment documentation, platform agreements, distribution agreements, etc).
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 Assists the Head of Legal &ndash; Consumer and Private Banking in managing potential disputes and customer complaints in the UAE and abroad.
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 Makes recommendations for improvements to policies and processes and streamlining the same to bring about efficiency and improve turn-around time.
 
 
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 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in law
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 Strong English communication and drafting skills
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 Ability to read, write and communicate in Arabic is beneficial but not mandatory.
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 </ul>
 
 
 Minimum Experience
 
 
 
 
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 Minimum of 5 years&rsquo; experience in a reputed bank or law firm, with at least 2 years in a similar role
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 Familiarity with wealth management products and services
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 Familiarity with other retail banking products and services is beneficial but not mandatory.
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 Familiarity with UAE laws and regulations is preferred.
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 </ul>
</div>

Senior Legal Counsel

<div>
 
 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 Job Description
 
 
 
 
 ROLE PROFILE:
 
 
 
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 Designs and develops scalable machine learning models and AI-driven solutions to address complex business challenges and enhance decision-making processes
 
 
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 Key Responsibilities
 
 
 
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 Work with large and complex data sets to solve challenging business problems
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 Collect, clean, and preprocess large datasets for analysis &amp; model training
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 Perform exploratory data analysis (EDA) to uncover insights and inform model development
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 Develop, train, and optimize machine learning models using state-of-the-art algorithms and frameworks
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 Build end-to-end ML pipelines, including data ingestion, transformation, model training, validation, and deployment
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 Automate workflows for model training, testing, and deployment using CI/CD pipelines and MLOps tools
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 Collaborate with cross-functional teams to integrate models into applications and deliver end-to-end solutions
 
 
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 Qualifications
 
 
 
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 5+ years of experience in data science, machine learning, or AI
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 Expertise in supervised/unsupervised learning, deep learning, NLP, computer vision, or generative AI (e.g., LLMs).
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 Strong proficiency in Python and/or R; familiarity with SQL for data querying
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 Ability to build data pipelines (Spark, Airflow, Hadoop) and work with big data tools
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 Understanding of model serving, API development (FastAPI, Flask), and optimizing model performance for real-time or batch inference.
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 Knowledge of Docker, Kubernetes, CI/CD pipelines, and tools like MLflow/Kubeflow for model lifecycle management (MLOps)
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 Experience deploying models on AWS, Google Cloud, Azure, or similar (e.g., Sagemaker, Vertex AI)
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 Educational qualifications: Bachelor&rsquo;s degree in Computer Science, Engineering, or related field required
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</div>

Data Scientist

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
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 Actively sell/cross-sell asset and liability products to new and existing customers
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 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
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 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
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 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
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 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
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 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
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 Attract new customers to branch through personal relations and existing customer referrals
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 Respond to call center regarding customer inquiries forwarded
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 Meet individual sales targets
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 Participate in and potentially lead daily retail sales team meetings
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 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
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 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
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 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
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 </ul>
 
 Qualifications
 
 
 
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 High School graduated
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 2 years&rsquo; relevant experience in banking sector.
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 Familiarity with bank products, customer experience and related policies and procedures
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 </ul>
</div>

Customer Service Officer

<div>
 
 FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 This role requires an informed and hands-on approach to understanding and managing compliance risks across all FAB international locations, including all branches, subsidiaries and representative offices; staying abreast of rapidly evolving regulatory and Compliance departmental developments in each location; coordinating bank wide compliance initiatives internationally; and building practical and effective compliance frameworks and processes.
 
 
 
 
 The role will support and oversee the Compliance departments in international locations, ensuring that Compliance programs in these locations are transparent and robust, complying with Group Compliance standards, best practices and applicable regulations
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 
 Job Specific Accountabilities
 
 
 
 
 
 
 
 
 
 
 Support the Head of International Compliance in deploying the bank&rsquo;s Compliance strategy and program across all countries.
 
 
 
 
 Work with Group Compliance colleagues, and Heads of Regional and Country Compliance to ensure that core elements of the Group Compliance framework are designed in a robust, efficient and fit-for-purpose manner, leading to clearer information for Senior Management, better insights into regulatory risk management, and reduced duplication and unnecessary &lsquo;noise&rsquo;. Core elements include:
 
 
 
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 Reporting, Assurance and Issues Management:
 
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 Coordinate reporting and management information processes to enhance, filter and de-duplicate reporting output, capturing themes, trends, emerging risks, as well as details of open risks and issues.
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 Synthesise and standardise the reporting of risks and issues to enable consistent and enhanced information for Senior Management, Boards and regulators.
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 Escalate emerging risks relating to the inability to close issues in a timely fashion
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 </ul>
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 Coordinate the planning and execution of fit-for-purpose compliance assurance programs to identify, prevent, detect and correct non-compliance with applicable rules and regulations.
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 Monitor progress on Groupwide regulatory and Compliance-related projects across all countries. Periodically report to senior management on project status and any regulatory risks inherent in project objectives and activities.
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 Regulatory Change, Assessments, Policies and Training
 
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 Leverage Compliance Risk Assessment and Group Risk and Control Self-Assessment processes to measure and challenge risk assessment outputs. Participate in the Annual Compliance Planning process, ensuring that Annual Compliance Plans are duly reflective of heightened risks and issues.
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 Support the appropriate governance and management of policies applicable to countries.
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 Simplify regulatory change management processes and reporting of new and changing regulation to support a no-surprise culture across the bank.
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 International Compliance Business Management
 
 </li>
 <li>
 Support the Head of International Compliance in running the function as a business, with prudent oversight of budget and financial risks, recruitment and retention processes, and oversight of a complex team of more than 100 staff across 4 continents.
 </li>
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 Coordinate engagements with internal and external audit, ensuring that audits are prepared for according to consistent standards, that accountability for issue ownership (both inside and outside the department) is a non-negotiable principle, and that issues are driven the closure on a timely basis. Provide advice to issue owners and auditees on best practice with respect to audit engagement and ensuring that risks are appropriately and sustainably mitigated
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 Contribute to a no-surprise culture of compliance across all countries, promoting business accountability for regulatory risk management, proactive intervention to manage open and emerging risk, and innovative approaches to the dynamic resolution of open risk issues
 </li>
 <li>
 Engage in initiatives and assignments from the Head of International Compliance and/or the Regional Heads of Compliance.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree or higher in a relevant discipline (Business; Finance; Law; Economics)
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in the banking industry
 </li>
 <li>
 Demonstrable understanding of complex financial services regulatory regimes, across a variety of compliance risk themes (market abuse; consumer protection; prudential risk; conflicts of interest; financial crime; regulatory licensing and permissions), preferably in mature overseas markets
 </li>
 <li>
 At least 7 years in experience of handling, synthesising and reporting complex information in a manner fit for Senior Management (including C-suite)
 </li>
 <li>
 Outstanding written English, with a demonstrated ability to work with complex policy and regulatory documents, delivering clear and concise, business-friendly reports
 </li>
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 A firm understanding of regulatory matters, with proven exposure to global regulations and best practices in compliance standards
 </li>
 <li>
 Excellent project management and administrative skills
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 <li>
 Strong interpersonal, people management and facilitation skills with good leadership skills.
 </li>
 <li>
 Ability to generate ideas, think creatively, develop innovative solutions and build effective business relationships quickly; demonstrated ability to use new technology and artificial intelligence to build enhanced processes would be advantageous
 </li>
 <li>
 Team player, able to meet tight deadlines and manage challenging workload
 </li>
 </ul>
 
 Focused on driving tasks to completion with pace, whilst retaining a high level of attention to detail and accuracy
 
 
 
 
 
</div>

AVP- International Compliance (Emiratized Role)