Qureos Mentor

First Abu Dhabi Bank (FAB)

<div>
 
 Role Specific Responsibilities
 
 
 
 <ul>
 <li>
 Identify requirements and create a solution architecture that meets identified requirements.
 </li>
 <li>
 Analyze the solution or processes (including, but not limited to, Service Management) and offer ways to simplify them.
 </li>
 <li>
 Proficiency in troubleshooting software or infrastructure issues, using tools or debugging a large codebase.
 </li>
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 Improve team operation practices by incorporating best practices.
 </li>
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 Successfully launch new features or re-architect old features, balancing technology with business value.
 </li>
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 Identify and fix security vulnerabilities.
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 Integrate software or existing solutions with existing systems.
 </li>
 <li>
 Practical knowledge of the DevSecOps Model.
 
 
 </li>
 </ul>
 
 General Functional Responsibilities
 
 
 
 <ul>
 <li>
 Experience and proficiency in object-oriented design and analysis.
 </li>
 <li>
 Hands-on experience in designing interactive applications, automation solutions, or service management solutions.
 </li>
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 Working experience in version control and source control software (e.g., GitHub/GitLab).
 </li>
 <li>
 Excellent knowledge of relational databases, SQL, etc.
 </li>
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 Maintain coding or Service Management standards.
 </li>
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 Identify and evaluate new technologies for implementation.
 </li>
 <li>
 Strong analytical and reasoning skills with the ability to visualize processes and outcomes.
 </li>
 <li>
 Experience in system performance monitoring and tuning.
 </li>
 <li>
 Continually improve system monitoring and alerting.
 
 
 </li>
 </ul>
 
 Core Competencies Required
 
 
 
 <ul>
 <li>
 5-7 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
 </li>
 <li>
 Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
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 Business Insight
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 Quality Decision Making
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 Manages Ambiguity
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 Fosters Innovation
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 Leverage AI Capabilities
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 Leadership and Mentoring
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 Coaches and Develops talent
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 Ownership and Accountability
 </li>
 </ul>
</div>

Senior Lead, Receivables & Collections

<div>
 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
</div>

Customer Service Representative

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provide comprehensive administrative and operational support to FAB Asset Management teams and executives, ensuring smooth day-to-day functioning across departments
 </li>
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 Coordinate and manage office logistics, documentation, and communication workflows, supporting efficient delivery of business objectives
 </li>
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 Support vendor management, travel coordination, and procurement activities related to offices and premises in line with FAB AM operational procedures
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Strong organizational skills with attention to detail and accuracy in timely delivery milestones by engaging with multiple internal and external stakeholders
 </li>
 <li>
 Ability to manage administrative processes in a structured, compliant, and timely manner
 </li>
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 Excellent communication and coordination skills to support cross-functional teams
 </li>
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 Manage daily administrative activities including scheduling, filing, and correspondence
 </li>
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 Support procurement, vendor onboarding, and payment requests
 </li>
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 Coordinate travel, expense management, and executive support activities
 </li>
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 Maintain accurate records
 
 
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 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Administrative coordination
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 Office management logistics
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 Reporting and internal communication
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 Vendor and facilities coordination
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 Years of experience: 7+ years
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 </ul>
</div>

AVP, Administration Services - Asset Management

<div>
 
 
 JOB PURPOSE:
 
 
 <ul>
 <li>
 Set the strategic agenda for IT in Oman in conjunction with EXCO and Group colleagues. Manage all information technology needs for the business from preparing the local IT strategy, evaluating systems, to overseeing implementation of the systems, to ensure cost effective IT delivery. Identify, source, and implement local IT solutions that cannot be provided by Group as necessary.
 </li>
 <li>
 Develop technology roadmaps, strong governance over IT operations, vendor management, regulatory compliance, and business relationship management.
 </li>
 <li>
 Manage day-to-day operations of the Oman Branch IT to achieve timely, accurate, and uninterrupted delivery of IT services.
 </li>
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 Manage the stakeholders&rsquo; relationship and expectations &ldquo;both locally within the country, within the OMAN region and within the group&rdquo; effectively ; this includes local Business , Information security, compliance, Data privacy, group technology , etc
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 This role assumes the position of the Head of IT- Oman, and is responsible for the smooth and efficient functioning of the FAB Oman Branch's IT operations by ensuring the effective management of the processes, systems and people required to design, develop, deliver, and improve technology services across the business
 </li>
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 Oversee the day-to-day IT operations in accordance with IT policies and technology standards as FAB Group and local regulatory requirements.
 </li>
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 Act as a single point of contact for the various business areas in Oman Branch to enhance customer experience, manage customer expectations and achieve customer satisfaction.
 </li>
 <li>
 Lead the development and execution of the IT strategy for FAB Oman, ensuring alignment with Group objectives and regulatory requirements.
 </li>
 <li>
 Drive digital transformation, innovation, and operational excellence to deliver business value and competitive advantage.
 </li>
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 Serve as the principal advisor to executive leadership on all technology matters, with full accountability for IT risk, compliance, and business continuity.
 </li>
 <li>
 Champion a culture of high performance, agility, and continuous improvement across the IT function.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 IT Strategy
 
 
 <ul>
 <li>
 Contribute to the development of technology strategies and roadmap in alignment with Head Office&rsquo;s global strategy in tandem with the needs of the branch.
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 Responsible to provide regular updates on Oman IT deliverables and progress of OMAN IT strategy and roadmap implementation .Propose or influence technology solution delivery based on business requirements, existing applications and latest technology trends.
 </li>
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 Monitor developments or advancements in technology, assess their value-add potential and applicability for adoption by branch.
 </li>
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 Partner with business/IT leadership team to develop and deliver IT strategies, technology innovation &amp; solutions that drive business and service excellence.
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 Act as an advisor to the business leadership team by providing solutions to support business needs, enhance branch efficiency and enrich customer experience.
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 </ul>
 
 
 IT Operations
 
 
 <ul>
 <li>
 Ensure all the IT hardware and applications in OMAN branches are running/functioning well within the agreed SLA.
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 Monitor all IT issues and ensure timely closure of these issues.
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 Conduct the IT assessments for all new or existing systems, where required and applicable
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 Manage and report all serious IT incidents, including providing root cause analysis and remedial actions to be taken.
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 Ensure all IT documentations are up to date
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 Ensure all IT activities including changes to existing systems and implementation of new systems/ processes are in compliance with HO Policy and local regulations.
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 Support and undertake all disaster recovery activities for primary and DR sites conduicted by Head Office and/or branch
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 Proper maintenance of a comprehensive inventory listing for all IT assets
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 Manage the OMAN IT vendors and responsible for the effective oversight of the technology service providers to FAB OMAN
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 </ul>
 
 
 Leadership Management
 
 
 <ul>
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 Accountable for and have direct oversight over a team of IT employees, including those from outsource service providers
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 oversee resource allocation plan to ensure appropriate balance between tactical and strategic demands, staff development plan, staff appraisals and feedback.
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 Identify and develop key talent and ensure proper succession/back-up plan is in place
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 Oversee OMAN branches annual budget.
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 Manage and control the branch&rsquo;s annual IT budget and expenditure by ensuring proper costs recording, classification of costs, timely accruals and produce variance reporting.
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 Provide advice to Senior Management on all IT related laws, regulations and guidelines and their implications to the branch.
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 Provide resolution to Senior Management on all IT-related issues or problems.
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 </ul>
 
 
 Information and Cyber Security
 
 
 <ul>
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 Proactively address the external threat environment for emerging threats, data breaches, IT security breaches, and implement the appropriate courses of action, including timely patching for vulnerabilities
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 Manage and contain information security incidents and events to protect corporate IT assets, intellectual property, regulated data and the branch&rsquo;s reputation.
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 </ul>
 
 
 IT Governance and Compliance
 
 
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 Accountable for all aspects of IT Governance, Risk Management and Compliance by ensuring there is adequate business and systems controls in place for addressing business/regulatory data and IT compliance, for CBOregulations/notices. This is in addition to ensuring adequate procedures/processes are in place for continuous monitoring of both internal and outsourced/managed services vendor environments.
 </li>
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 Ensure compliance to IT polices, processes, Information security policy and local regulations
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 Full ownership and accountability for IT audit, RCSA (Risk Profiles) and other 3rd assurance reviews and ensure risk remediation in timely manner
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 </ul>
 
 
 Procurement and Project Management
 
 
 <ul>
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 Accountable for procurement of all IT equipment upon consultation/direction from Head Office in Oman branch and ensure proper oversight on the technology procuremg in OMAN branches
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 Ensure all OMAN local IT initiatives are negiotiation with terms favourable to the branch and/or timely renewed prior to expiry of contracts
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 Ensure all change management activities are carried out orderly, including changes to existing systems and implementation of new systems / processes are in compliance with HO Policy and local regulations, testing have being conducted with results properly validated and documentation/training have been shared with staff
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 Accountable for the overall successful delivery of projects by overseeing the delivery to ensure that IT solutions implemented fulfil branch&rsquo;s needs.
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 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Master&rsquo;s or Bachelor&rsquo;s in Computer Science, Computer Engineering, Information Technology or related qualification
 </li>
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 Certification in Cloud , Project Management Professional (PMP), COBIT, CISSP and/or other relevant technical certifications will be an advantage
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 At least 12 years of relevant work experience in banking Business and technology services , IT infrastructure and operations, inclusive of at least 5 years&rsquo; experience in leading and managing employees.
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 Good track record in IT strategy development, solution design, programme and project delivery and service management.
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 Strong working knowledge in enterprise applications, technical infrastructure, web and mobile technologies and IT security.
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 Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
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 Good grasp of IT technologies, methodologies, architectures, and best practices.
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 Understanding and appreciation of new trends and shifts in technology, ability to evaluate these trends/shifts for IT infrastructure and operations and developing budgets/plans that align to long term business transformation.
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 Excellent interpersonal, communication (both oral and written), influencing and negotiation skills
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 Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation
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 Confident and ability to work under pressure in a fast-paced environment with multi-tasking capabilities
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 Strong knowledge and understanding of CBO regulations
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 </ul>
</div>

Vice President, Head of Information Technology, Oman

<div>
 
 
 JOB PURPOSE:
 
 
 
 Trainees will undergo a 6 months development program divided into three phases.
 
 
 
 
 
 Phase One (1 months):
 
 
 <ul>
 <li>
 Introduction and department orientation
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 Develop basic future role capabilities
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 Create a wider understanding on the banking and financial industry.
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 </ul>
 
 
 
 
 Phase Two (3 months):
 
 
 <ul>
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 Get to know the business
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 Apply future role capabilities
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 Internal and external department orientation
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 Critical learning experiences
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 </ul>
 
 
 
 
 Phase Three (2 months):
 
 
 <ul>
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 Ownership and accountability
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 Build a competent level of future role capabilities
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 Basic leadership training
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 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 Generic Accountability
 
 
 <ul>
 <li>
 Gains knowledge and experience required to be competent in their future suitable roles under direction of experienced personnel by performing the following duties.
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 Receives training and performs duties in several departments that are customized to the development plan.
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 Learns line and staff functions, operations, management viewpoints and Bank policies and practices that affect each phase of business.
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 Monitors performance progress with management and key trainers.
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 Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
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 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Bachelor degree, majoring in Banking, Finance, Accounting, Economics and Business (or any degree of interest to FAB)
 </li>
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 Minimum 0-1 years&rsquo; experience in a similar role with a proven track record
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 Strong written, verbal, analytical and presentation skills
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 Ability to interact effectively with a wide range of staff throughout the company
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 Position requires proficiency in Word, Excel, and PowerPoint and added preference to Access
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 </ul>
</div>

Management Trainee

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 We are seeking a dynamic and motivated Assistant Branch Manager to join our team in Abu Dhabi, United Arab Emirates. As part of our commitment to Emiratisation, this position is specifically designed for UAE nationals. The successful candidate will play a crucial role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service.
 
 
 <ul>
 <li>
 Assist the Branch Manager in developing and implementing strategies to achieve branch performance targets
 </li>
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 Oversee daily branch operations, ensuring compliance with bank policies and regulatory requirements
 </li>
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 Manage and mentor a team of banking professionals, fostering a culture of excellence and continuous improvement
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 Analyze financial data and prepare reports to support decision-making processes
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 Identify and pursue business development opportunities to expand the branch's customer base
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 Resolve complex customer issues and maintain strong relationships with high-value clients
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 Collaborate with other departments to streamline processes and enhance operational efficiency
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 Implement and monitor risk management protocols to safeguard the branch's assets and reputation
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 Participate in local community events and initiatives to promote the bank's brand and services
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 UAE national, in line with Emiratisation initiatives
 </li>
 <li>
 Bachelor's degree in Business Administration, Finance, or a related field
 </li>
 <li>
 Minimum of 3-5 years of experience in banking or financial services, with previous management or supervisory experience preferred
 </li>
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 Strong leadership skills with the ability to motivate and develop team members
 </li>
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 Excellent analytical and problem-solving skills, with a keen attention to detail
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 Proficiency in financial analysis, reporting, and risk management
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 Advanced customer relationship management skills
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 In-depth knowledge of UAE banking regulations and practices
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 Familiarity with Emiratisation policies and initiatives
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 Proficiency in banking software and systems
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 Excellent communication skills in both English and Arabic
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 <li>
 Professional banking certifications (e.g., CBA, CAMS) are highly desirable
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 Demonstrated ability to work in a fast-paced, dynamic environment
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 Strong ethical standards and commitment to maintaining confidentiality
 </li>
 </ul>
</div>

Assistant Branch Manager - Emiratised Role

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To effectively Supervise retail sales area to deliver sales targets, offer high level of customer service, and create a challenging and healthy environment where staff can develop. Manage staff to achieve cross sell ratio of 3.0 or greater.
 
 
 
 Core Responsibilities
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Ensure adequate staffing of retail sales department and raise any concerns to BM.
 </li>
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 Provide input on CSO&rsquo;s performance to the BM.
 </li>
 <li>
 Provide coaching, mentoring and guidance to CSO&rsquo;s
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 <ul>
 <li>
 Support BM in implementing retail sales change initiatives.
 </li>
 <li>
 Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
 </li>
 <li>
 Ensure retail sales performance meets KPI targets as per customer segments
 </li>
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 Supervise CSO performance by participating in and leading daily retail sales team meetings
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Monitor CSO daily operations and provide necessary authorizations
 </li>
 <li>
 Support CSO&rsquo;s by serving customers during peak times
 </li>
 <li>
 Assign tasks fairly to staff so that no work is left pending at day end
 </li>
 <li>
 Ensure that activities adhere to audit, risk, legal and policy requirements
 </li>
 <li>
 Provide direct coaching, mentoring and guidance to CSO&rsquo;s
 </li>
 <li>
 Identify staff training needs (products, systems, sales skills) and address them.
 </li>
 <li>
 Authorized Financial and Non-Financial transactions.
 </li>
 <li>
 Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
 </li>
 <li>
 Attend all incoming e-mail and provide response within 24 hours.
 </li>
 <li>
 Participate in and potentially lead daily retail sale team meeting.
 
 
 </li>
 </ul>
 All required branch reports to be reviewed and signed and retained for audit records
 
 
 <ul>
 <li>
 Ensure surprise check is conducted on required intervals.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Role of AML /Compliance Coordinator
 </li>
 <li>
 Custodian of Safe deposit locker
 </li>
 <li>
 Cash Vault custody
 </li>
 <li>
 Police alarm
 
 
 </li>
 </ul>
 
 Specific Accountability
 
 
 
 <ul>
 <li>
 Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline.
 </li>
 <li>
 10 years&rsquo; relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
 </li>
 </ul>
</div>

Assistant Branch Manager

Join First Abu Dhabi Bank (FAB) and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.