Qureos Mentor

First Abu Dhabi Bank (FAB)

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 Own media performance measurement frameworks across all paid acquisition channels
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 Define KPI hierarchies, performance thresholds, and escalation rules
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 Lead the always‑on testing roadmap across audiences, creatives, journeys, and funnels
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 Own attribution logic including MTA, MMM inputs, and incrementality testing frameworks
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 Translate performance and measurement signals into clear scale, pause, or stop decisions
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 Govern tagging standards, UTM frameworks, and measurement quality across platforms
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 Act as the internal authority for performance governance and measurement credibility within the Media &amp; Performance CoE
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 Own testing prioritisation frameworks, including learning documentation, go / no‑go criteria, and decision closure
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 Ensure attribution and measurement approaches are consistently applied and well governed
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 This role does not focus on media execution, campaign trafficking, or standalone analytics production; its mandate is performance governance, optimisation decisioning, and measurement integrity
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Marketing, Data, Analytics, Statistics, or related discipline
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 Professional certifications in analytics, attribution, or platform measurement preferred
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 8&ndash;12 years&rsquo; experience in media performance, analytics, or measurement roles
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 Strong experience managing cross channel performance frameworks and attribution models
 
 
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 Experience
 
 
 
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 Proven ability to translate data into executive level decisions and recommendations
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 Experience working with BI, data, and analytics teams in complex environments
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 Banking, fintech, or highly regulated sector experience preferred
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AVP, Digital & Social Media

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 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 Perform all cash-counter transactions accurately as requested by customers with the set target time and in line with the banks polices and procedures. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner and build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities.
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualification:
 
 
 
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 High School graduated.
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 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures.
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Teller ( Emiratised Role )

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 As a Customer Service Representative, you will be the face of our company, representing FAB with every customer interaction. Your primary goal is to ensure an exceptional customer experience by providing accurate and timely information, resolving queries, and offering solutions. You will be a key contributor to our team, working collaboratively to maintain our high standards of service and uphold the company's reputation.
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Customer Service Representative

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 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities
 
 
 
 
 Generic Accountability
 
 
 
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 Ensure adequate staffing of retail sales department and raise any concerns to BM.
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 Provide input on CSO&rsquo;s performance to the BM.
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 Provide coaching, mentoring and guidance to CSO&rsquo;s
 
 
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 Job Specific Accountabilities
 
 
 
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 Support BM in implementing retail sales change initiatives.
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 Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
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 Ensure retail sales performance meets KPI targets as per customer segments
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 Supervise CSO performance by participating in and leading daily retail sales team meetings
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 Attract new customers to branch through personal relations and existing customer referrals
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 Monitor CSO daily operations and provide necessary authorizations
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 Support CSO&rsquo;s by serving customers during peak times
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 Assign tasks fairly to staff so that no work is left pending at day end
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 Ensure that activities adhere to audit, risk, legal and policy requirements
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 Provide direct coaching, mentoring and guidance to CSO&rsquo;s
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 Identify staff training needs (products, systems, sales skills) and address them.
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 Authorized Financial and Non-Financial transactions.
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 Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
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 Attend all incoming e-mail and provide response within 24 hours.
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 Participate in and potentially lead daily retail sale team meeting.
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 All required branch reports to be reviewed and signed and retained for audit records.
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 Ensure surprise check is conducted on required intervals.
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 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
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 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
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 Role of AML /Compliance Coordinator
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 Custodian of Safe deposit locker
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 Cash Vault custody
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 Police alarm
 
 
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 Specific Accountability
 
 
 
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 Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in any discipline.
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 10 years&rsquo; relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
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 </ul>
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Assistant Branch Manager - Emirati

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 Company Description
 
 
 
 FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.
 
 
 We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities
 
 
 :
 
 
 
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 Work closely with business segments within PBG so that they can leverage the power of analytics capabilities and turn analytic insights recommendations to support acquisition, cross-sell, up-sell, retention and win back
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 Apply advanced statistical and predictive modelling techniques to build, maintain, and improve on multiple decision systems, Designs experiments, and test business hypotheses.
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 Identify what data is available and relevant in the bank for analytics opportunities, including internal and external data sources, leveraging new data collection processes such as geo-location data, unstructured data sources such emails, log files, social media etc.
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 Develop innovative and effective approaches to solve business problems using Analytics and communicate results and methodologies.
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 Utilize patterns and variations in the volume, speed and other characteristics of data supporting the initiative, the type of data (e.g. Images, text, clickstream or metering data) in predictive analysis.
 
 
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 Provide on-going tracking and monitoring of performance of decision systems and statistical models built by the data science unit.
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualification:
 
 
 
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 Bachelor's degree in Statistics, Computer Sciences, Maths, Operations Research or other related fields.
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 Additional degree or certifications in the field related to the data science/Analytics is preferred.
 
 
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 Minimum Experience
 
 
 
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 Minimum 2 years of experience in a large Analytics or BI function in a financial services organization with relevant quantitative and qualitative research and analytics experience
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 Experience and an understanding of a wide variety of analytical processes.
 
 
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 Excellent written and verbal communication skills.
 
 
 Additional Information
 
 
 
 Technical Skills
 
 
 
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 SAS (Base SAS,EMiner ,EG)
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 Python
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 Databricks and Dataiku platform knowledge is a plus
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 Statistical modelling, Machine Learning and AI(Pattern recognition, Natural language processing)
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 Data Visualization (Power BI)
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 Deep learning frameworks (Tensorflow/pytorch/Maxnet)
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Specialist- Data Scientist

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 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
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 Provide excellent customer service by attending to incoming calls within the quality guidelines
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 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
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 Recommend potential products or services to management by collecting customer information and analyzing customer needs
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 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
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 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
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 Maintains customer records by updating customer history through service requests/complaints and Notes
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 Maintain confidentiality of the bank&rsquo;s customers and data
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 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
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 Attend to special tasks assigned by team leader and Managers
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 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
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 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
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 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
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 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
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 Authorized to take decisions as per the approved authorization matrix
 
 
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 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
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 High School
 
 
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 Minimum Experience
 
 
 
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 0 &ndash; 2 years relevant experience in banking sector
 
 
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 Knowledge, Skills, And Attributes
 
 
 
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 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
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 Excellent communication skill in English &amp; Arabic
 
 
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Virtual Customer Service Executive - Emiratized Role

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 Job Purpose
 
 
 
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 Provide comprehensive administrative and operational support to FAB Asset Management teams and executives, ensuring smooth day-to-day functioning across departments
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 Coordinate and manage office logistics, documentation, and communication workflows, supporting efficient delivery of business objectives
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 Support vendor management, travel coordination, and procurement activities related to offices and premises in line with FAB AM operational procedures
 
 
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 Key Accountabilities
 
 
 
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 Strong organizational skills with attention to detail and accuracy in timely delivery milestones by engaging with multiple internal and external stakeholders
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 Ability to manage administrative processes in a structured, compliant, and timely manner
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 Excellent communication and coordination skills to support cross-functional teams
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 Manage daily administrative activities including scheduling, filing, and correspondence
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 Support procurement, vendor onboarding, and payment requests
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 Coordinate travel, expense management, and executive support activities
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 Maintain accurate records
 
 
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 Qualifications &amp; Experience
 
 
 
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 Administrative coordination
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 Office management logistics
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 Reporting and internal communication
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 Vendor and facilities coordination
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 Years of experience: 7+ years
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AVP, Administration Services - Asset Management

Join First Abu Dhabi Bank (FAB) and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.