Qureos Mentor

First Abu Dhabi Bank (FAB)

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 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets.
 
 
 
 Key Accountabilities
 
 
 
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 To achieve or exceed agreed core product sales targets to build new customer base for FAB
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 To promote the sales of Core Product in assigned area or work
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 To build and maintain effective business relationship with customers
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 To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
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 To ensure the submitted customer applications and documentations are complete and error free
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 To follow up for Document discrepancies which have been approved as Deferrals
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 Minimize errors and act upon them for correction and re-submission if any.
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 To provide sales MIS to Team Leader on regular basis.
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 To provide ongoing customer / market feedback to Team Leader to improve business
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 To provide Sales DSR to Sales Manager on Regular Basis.
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 To ensure high level of customer service while handling business proceedings.
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 To adhere code of conduct &amp; ethics while performing required duties especially while doing the Authentications of KYC documents.
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 To capitalize on-cross selling opportunities
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 To perform duties of Team Leader in his absence if assigned so
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 To recommend customer applications which are considered good credit risk and as per FAB policy.
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 Requires good convincing and negotiating skills in view of complexity in the relevant product
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 Be aware of competition and suggest changes for product improvements
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 Maintain effective business relationship with all branches and internal departments
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 To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
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 To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
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 Don&rsquo;t argue with the customers and No commitments should be given to any customer.
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 Maintain Effective Relationships with team mates and supervisors.
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 To ensure that the product information shared with the customer is accurate.
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 To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
 
 
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 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
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 High school diploma
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 Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred
 
 
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 Minimum Experience
 
 
 
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 1 to 2 years&rsquo; experience in selling banking products or in a financial industry
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 Experience in selling banking products is an added advantage
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Sales Executive - Branches

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 The VP, Corporate Communications will oversee customer communication, social media content and internal communication for the Group Marketing &amp; Communications function at FAB. Their role is to create, implement and oversee communications programs, be it internal or external, that effectively describes and promote the organisations ambitions and its products.
 
 
 The VP, Corporate Communications performs a variety of tasks, such as the creation and development of print and online advertising, email marketing, social media management and content development, template development, white papers, corporate videos and marketing collateral. They will also aid in the preparation of presentations and speeches geared toward employees and external reputational management.
 
 
 This role provides supervision and direction to staff and works closely with the marketing and digital teams. They are also responsible for ensuring all messages are consistent, setting up a robust 360 communications framework for the team and supporting policies.
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VP, Corporate Communications

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 Key Accountabilities
 
 
 
 Strategic Contribution
 
 
  Assisting in the audit of FAB Group&rsquo;s Operations &amp; Support Functions and related activities in the UAE and across the international network (functional). Furthermore, Group Subsidiaries under Group Operations &amp; Support Functions governance will be covered.
 
 
  Ensure that Operations &amp; Support Functions audits are conducted in accordance with the objectives laid down in the Annual Plan and ensure that the work program is completed in an efficient and effective manner on or ahead of schedule. Inform Head of Audit of any potential delays and/or changes to planned audits.
 
 
 People Management
 
 
 
 In Undertaking Audits
 
 
 
  Promote knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
  Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
  Assist in monitoring the financial performance of given areas of activities versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
  Execute to established GIA Policies, Guidance Notes, Procedures and Practice Notes in undertaking all tasks. Provide input to the development of GIA practices as per industry standards and regulatory expectations.
 
 
  Review all the activities of the Units within Operations &amp; Support Functions portfolio in all the jurisdictions in which they operates to define and maintain the Audit Universe. Coordinate with other teams to ensure efficient and effective coverage
 
 
  Assist supervisors in preparing and maintaining a Risk Assessment of each of the Process Streams within the Operations &amp; Support Functions and applicable subsidiaries (e.g. international entity) as identified in the Audit Universe.
 
 
  Assist in establishment/update and maintenance of Audit programs in the central audit management tool.
 
 
  Conduct audits of the Processes within the Operations &amp; Support Functions and assess if:
 
 
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 Divisional/Unit Line management have identified and classified the risks in their activities.
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 Governance, risk management and control procedures are adequate, effective and efficient to reduce risks of errors, omissions and loss to acceptable levels at an acceptable cost.
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 Improvements/enhancements to the governance, risk management and internal control structure are required.
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 Data and transaction processing meets the required standards of reliability, integrity and availability.
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 The Division&rsquo;s/Unit&rsquo;s assets are being safeguarded.
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 The use of resources is efficient and effective.
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 Draft audit worksheets and issues.
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 Provide assistance to supervisors in discussion and finalization of issues and negotiation with Unit management to agree a documented Management Action Plan to resolve the issues raised.
 
 
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 Continuous Improvement
 
 
  Assist the supervisors in the identification of change through continuous improvement of processes and practices considering global standards and changes in the business environment which demand proactive action plans.
 
 
 Relationship Management
 
 
  Maintain effective business relationships with all relevant external/internal entities and stakeholders with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organisation are delivered in the most effective manner.
 
 
  Assist supervisors in providing ongoing consultancy/advice to Unit management from a governance, risk management and control perspective for improvements in their processes to ensure effective and efficient controls.
 
 
  On an ongoing basis, assist Line Managers in following up on pending audit issues with Unit management and ensure corrective actions are fully and properly implemented.
 
 
  Assist in investigations/special reviews assigned by Head of Audit/GCAO.
 
 
 Reporting
 
 
 Ensure that all functional reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
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Specialist, Audit - Operations & Support Functions

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 Key Accountabilities
 
 
 
 Collaboration
 
 
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 Take part as an active member of the Business Partnering team in employee forums or direct communication with employees such as town halls, meetings etc.
 
 
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 Tracking of Various HR Activities
 
 
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 Tracking and monitoring of all HRBP activities (Headcount, Emiratisation, Recruitment, Manpower, etc.)
 
 
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 Organizational Restructuring
 
 
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 Assist HRBP team with organizational restructures and working with specialists to implement and oversee changes.
 
 
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 Talent Development and Retention
 
 
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 Support HRBP team in ensuring all talent, succession planning and performance information for the customer group is captured and updated
 
 
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 Policies, Systems, Processes &amp; Procedures
 
 
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 Support with all ER and HR processes, (For example, conduct Exit Interviews for resigned employees and process resignation letters following the approved process, transfer process, correct reporting lines etc)
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 Support with the tracking of performance management and performance improvement plans for customer group.
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 Liaise with relevant HR specialist teams on successful completion of key HR deliverables such as, but not limited to, annual performance process, distribution of letters, keeping track of recruitments etc.
 
 
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 Continuous Improvement
 
 
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 Aid in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
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 Reporting
 
 
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 Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
 
 
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 Conflict of Interest
 
 
 The role holder will be expected to assist key stakeholders (primarily: Their Business Line, Compliance Control Room and Group HR) to ensure Conflicts of Interest and FABs Code of Conduct policies and protocols are upheld. The role holder will also partner and advise the aforementioned on; conflicts management, policy, process, procedure and breach escalation, including but not limited to core themes such as; Gifts, Entertainments, Personal Account Dealing, Outside Business Interests/Activities, Material Deals and Information Walls
 
 
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Specialist, HR Business Partnering

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 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
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Senior Officer, Personal Banking Ops

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 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
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Senior Officer, Complaints Management

<div>
 
 Company Description
 
 
 
 Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team.
 
 
 We're committed to our grow stronger movement, and as a member of our team, you'll have access to everything you need to advance your career and make a meaningful contribution to our shared success.
 
 
 If you're looking for a career that will help you stand out and make a difference, now is the time to join us. Let's work together to achieve great things.
 
 
 
 Job Description
 
 
 
 The role assists the Head of Legal &ndash; Consumer and Private Banking manage legal risk in all the geographies where the FAB Group operates in relation to payments activities in accordance with FAB Group legal policies and procedures. The role holder should be able to work autonomously, but should seek the Head of Legal &ndash; Consumer and Private Banking&rsquo;s input on unusual situations, complex matters, and issues which may pose significant legal, financial and/or reputational risk to the FAB Group.
 
 
 
 Core Responsibilities
 
 
 
 
 Legal Advisory
 
 
 
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 Provides legal advice and support to the business while keeping in mind the FAB Group&rsquo;s strategic and business objectives.
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 Provides direction and guidance to facilitate the FAB Group&rsquo;s compliance with all applicable international and domestic laws, rules and regulations.
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 Collaborates with the Head of Legal &ndash; Consumer and Private Banking to establish, disseminate and implement the FAB Group&rsquo;s legal policies.
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 Completes legal tasks and projects in a timely manner and responds to legal queries assigned by the Head of Legal &ndash; Consumer and Private Banking.
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 Supports FAB&rsquo;s subsidiaries and international branches by providing general legal oversight on legal risks associated with payments products and services.
 
 
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 Litigation
 
 
 
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 Supervises and is responsible for the adequate management of litigation or disputes between the business and its customers in the UAE and abroad.
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 Represents FAB and its subsidiaries before the notary public, court experts, courts, and the police to resolve matters in the best interest of the FAB Group.
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 Reports relevant litigation matters to the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking and provides updates to the relevant stakeholders.
 
 
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 Legal Documentation and Review
 
 
 
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 Drafts, reviews and negotiates contracts and other legal documents in order to maximise the FAB Group&rsquo;s legal protections whilst simultaneously minimising legal risks.
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 Produces and regularly updates standardised legal agreements, contracts and standard terms and conditions for the FAB Group in compliance with international best practices and applicable legal requirements.
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 Assists the business in launching new products and conducts legal and regulatory due diligence on such products, including identifying risks and mitigants in all applicable geographies.
 
 
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 Knowledge of External Environment
 
 
 
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 Stays abreast of new laws and regulations through continuous legal education, attending professional conferences, and participating in professional associations.
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 Provides updates to the FAB Group&rsquo;s senior business persons on new legislation and regulatory developments that may have an impact on the FAB Group and advises on how to comply with such new legislation and regulations.
 
 
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 Knowledge Sharing
 
 
 
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 Works closely and develops a positive professional relationship with the other members of the legal function and shares legal knowledge and best practices with legal colleagues, including providing formal and informal training sessions at the direction of the Group General Counsel and Head of Legal &ndash; Consumer and Private Banking.
 
 
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 Stakeholder Management
 
 
 
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 Liaises with external law firms and relevant authorities (such as courts) to ensure the effective resolution of all legal matters affecting the FAB Group.
 
 
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 Learning and Development
 
 
 
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 Functions as a subject matter expert and provides input on learning and development initiatives including training content to ensure value addition and relevance.
 
 
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 Reporting
 
 
 
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 Ensures that all requisite reports are prepared in a timely and accurate manner, and meet the FAB Group&rsquo;s requirements, policies, and standards.
 
 
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 People Management Responsibilities
 
 
 
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 Defines goals and key performance indicators for direct reports and ensures effective implementation of the FAB performance management process.
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 Develops talent within the team by providing guidance and coaching to achieve defined goals.
 
 
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 Specific Accountability
 
 
 
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 Assists the Head of Legal &ndash; Consumer and Private Banking and the business with developing and rolling out new payments products and services and works with stakeholders on digitisation initiatives.
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 Drafts, reviews and/or negotiates payment services related documentation (e.g. merchant acquirer agreements, payment services partnership agreements with third parties, PSP agreements).
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 Assists the Head of Legal &ndash; Consumer and Private Banking in managing potential disputes and customer complaints in the UAE and abroad.
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 Makes recommendations for improvements to policies and processes and streamlining the same to bring about efficiency and improve turn-around time.
 
 
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 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in law from an internationally recognised university
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 Master&rsquo;s degree in law is preferred
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 Qualified as a lawyer in the UAE
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 UAE National
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 Excellent ability to read, write and communicate in both Arabic and English
 
 
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 Minimum Experience
 
 
 
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 Minimum of 8 years&rsquo; experience in a reputed bank or law firm
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 Familiarity with banking products and services
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</div>

Senior Legal Counsel (Emiratised)

Join First Abu Dhabi Bank (FAB) and explore 33   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.