Qureos Mentor

FIRST ADVANTAGE

<div><div><div>Bangalore, Karnataka, India</div></div></div><div></div>
<br><div><b>Position Summary
</b><br>
<br>
As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day<br>
configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in<br>
ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales,<br>
Marketing, Customer Care, and Operations.<br>
This role requires deep expertise in Salesforce administration, including user management, security settings,<br>
automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement<br>
enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational<br>
efficiency.<br>
The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong<br>
understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business<br>
goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and<br>
DocuSign is highly desirable.<br>
<br>
<b>Responsibilities
</b><br>
<br>
<ul><li><b>System Maintenance:</b> Perform regular system audits, monitor performance, and manage</li></ul>
platform upgrades and releases.<br>
<ul><li><b>Automation &amp; Configuration: </b>Build and maintain Flows, Validation Rules, Approval</li></ul>
Processes, and Custom Objects to support business processes.<br>
<ul><li><b>Support &amp; Troubleshooting:</b> Provide Tier 2 support for Salesforce-related issues and</li></ul>
collaborate with support team and business teams to resolve them.<br>
<ul><li><b>Documentation:</b> Maintain comprehensive documentation of system configurations,</li></ul>
processes, and change logs.<br>
<ul><li><b>Collaboration:</b> Work closely with Business Analysts, Developers, and stakeholders to gather</li></ul>
requirements and implement scalable solutions.<br>
<ul><li><b>Reporting &amp; Dashboards:</b> Create and manage reports and dashboards to support business</li></ul>
insights and decision-making.<br>
<ul><li><b>Integration Support: </b>Assist in managing integrations with third-party tools such as Salesloft,</li></ul>
ZoomInfo, DocuSign, and others.<br>
<br>
<b>Required Skills &amp; Qualifications
</b><br>
<br>
<ul><li><b>Salesforce Expertise: </b>Proficiency in Salesforce administration tools including Flows, Process</li></ul>
Builder, Lightning App Builder, and Permission Sets.<br>
<ul><li><b>Security &amp; Access Management:</b> Strong understanding of Salesforce security model</li></ul>
including profiles, roles, sharing rules, and field-level security.<br>
<ul><li><b>Data Management:</b> Experience with data import/export tools (Data Loader, Workbench) and</li></ul>
maintaining data quality.<br>
<ul><li><b>Problem Solving:</b> Excellent troubleshooting skills and ability to resolve complex system</li></ul>
issues.<br>
<ul><li><b>Communication:</b> Strong verbal and written communication skills to interact with technical</li></ul>
and non-technical stakeholders.<br>
<ul><li><b>Project Management:</b> Ability to manage multiple tasks and projects in a fast-paced</li></ul>
environment.<br>
<ul><li><b>Certifications:</b> Salesforce Certified Administrator required; Advanced Administrator or</li></ul>
Platform App Builder certification is a plus.<br>
<ul><li><b>Tool Familiarity:</b> Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo,</li></ul>
DocuSign, and Tableau are preferred<br>
<br>
<b>Education &amp; Experience</b><br>
<br>
<ul><li><b>Education:</b> Bachelor&rsquo;s degree in Information Systems, Computer Science, Business</li></ul>
Administration, or related field.<br>
<ul><li><b>Experience: </b>Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large</li></ul>
scale organization.<br>
<ul><li><b>Certifications:</b> Salesforce Certified Administrator required; additional certifications are a</li></ul>
plus.<br>
<br>
<b>This position is fully remote, but occasional travel may be required for training and team events.</b><br>
<b>Preferred base location would be Bangalore/Mumbai.</b></div>
<br><div><h2 class="jobSectionHeader"><b>Perks and Benefits</b></h2><div><div><div><div>
Health &amp; Wellness</div></div></div><div><div><div><i>
</i></div><div>Dental Insurance</div></div></div><div><div><div><i>
</i></div><div>Vision Insurance</div></div></div><div><div><div><i>
</i></div><div>Health Insurance</div></div></div><div><div><div><i>
</i></div><div>Life Insurance</div></div></div></div><div><div><div><div>
Paid Time Off</div></div></div><div><div><div><i>
</i></div><div>PTO / Vacation Policy</div></div></div><div><div><div><i>
</i></div><div>Paid Holidays</div></div></div></div><div><div><div><div>
Financial Benefits</div></div></div><div><div><div><i>
</i></div><div>401K / Retirement Plan</div></div></div><div><div><div><i>
</i></div><div>Employee Stock Purchase Plan</div></div></div><div><div><div><i>
</i></div><div>Tuition Reimbursement</div></div></div></div><div><div><div><div>
Office Perks</div></div></div><div><div><div><i>
</i></div><div>Work From Home Policy</div></div></div></div></div>

Senior Salesforce Administrator - First Advantage (Bangalore/Mumbai)

<div><p><b>Position Summary
</b><br>
<br>
As a Sr. Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for different teams within First Advantage.</p><p>
This role requires close collaboration with all the stakeholders involved on a project to develop and enhance Salesforce solutions, incorporating AI and automations, and messaging capabilities. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.</p><p>
The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as DocuSign, Zoominfo, and Salesloft is also preferred.<br>
<br>
<b>Responsibilities
</b></p><ul><li><p><b>Serve as a SME Resource:</b> Act as a subject matter expert in Salesforce process re-design activities, providing guidance and expertise to optimize workflows.</p></li><li><p><b>
Understand Salesforce Platform Configuration: </b>Leverage knowledge of Salesforce tools&mdash;including Flows, Process Builder, Validation Rules, and Lightning App Builder&mdash;to collaborate with teams in designing efficient platform solutions.</p></li><li><p><b>
Analyze and Document Processes:</b> Analyze, document, and communicate both system and business processes to ensure clarity and alignment across teams.</p></li><li><p><b>
Document Requirements Specifications:</b> Create detailed documentation of functional, nonfunctional, and operational requirements to support solution development.</p></li><li><p><b>
Develop and Validate User Stories: </b>Write user stories and perform technical reviews to validate requirements and ensure feasibility.</p></li><li><p><b>
Map Workflows and Processes:</b> Document workflows and processes based on business requirements to support solution design and implementation.</p></li><li><p><b>
Support Metrics Reporting: </b>Assist in the collection and reporting of metrics related to requirements and project performance.</p></li><li><p><b>
Design Salesforce Solutions:</b> Contribute to the design of Salesforce solutions using best practices to drive measurable efficiencies across teams at First Advantage.</p></li></ul><ul><li><p><b>
Engage with Stakeholders:</b> Proactively collaborate with managers and end-users to analyze project objectives and define capability requirements, including UI specifications, custom applications, and internal Salesforce interactions.<br>
<br>
<b>Required Skills &amp; Qualifications<br>
</b><br>
</p></li><li><p><b>Salesforce Platform Proficiency:</b> Hands-on experience with Salesforce tools such as Flows, Process Builder, Validation Rules, and Lightning App Builder.</p></li><li><p><b>
Business Process Mapping: </b>Ability to map business processes, flows, and data models using tools such as Visio, Lucidchart, or Miro.</p></li><li><p><b>
Security Configuration Knowledge: </b>Experience managing Salesforce security settings for internal and external users, including profiles, roles, and sharing settings.</p></li><li><p><b>
Analytical Skills:</b> Strong analytical skills with proficiency in tools such as Excel, Power BI, Tableau, or similar platforms to derive insights and support decision-making.</p></li><li><p><b>
Communication Skills:</b> Excellent communication skills, with the ability to present findings and insights to both technical and non-technical audiences in a clear and engaging manner.</p></li><li><p><b>
Self-Starter: </b>A self-starter with a continuous improvement mindset, demonstrating initiative and the ability to drive projects forward in a cross-functional environment.</p></li><li><p><b>
Adaptability: </b>Ability to thrive in a fast-paced, dynamic environment, adjusting to changing priorities while maintaining high-quality standards.</p></li><li><p><b>
Salesforce Ecosystem Exposure:</b> Experience with various Salesforce Cloud is a plus.</p></li><li><p><b>
Knowledge Management Integration: </b>Familiarity with integrating or managing knowledge base content within Salesforce (e.g., Salesforce Knowledge, Experience Cloud) to support user enablement and automation.<br>
<br>
<b>Education &amp; Experience</b></p></li><li><p><b>
Education:</b> Bachelor&rsquo;s degree in Business Administration, Computer Science, Information Technology, or a related field. A Master&rsquo;s degree is a plus.</p></li><li><p><b>
Experience:</b> 5+ years of relevant experience in business analysis, process design, or operations, with hands-on experience as a Business Analyst, Project Manager, Salesforce Consultant, and/or Salesforce Administrator required. Experience should include mapping business processes and data models using tools such as Visio, Lucidchart, or Miro, and managing Salesforce security settings (profiles, roles, sharing rules).</p></li><li><p><b>
Certifications: </b>Salesforce-Certified Administrator and/or Salesforce-Certified Business Analyst preferred. Additional certifications in project management, business analysis, or related platforms (e.g., PandaDoc, Salesloft, ZoomInfo) are advantageous.<br>
<br>
<b>This position is fully remote, but occasional travel may be required for training and team events.</b><br>
<b>Preferred base location would be Bangalore/Mumbai.</b></p></li></ul><p>
United States Equal Opportunity Employment:</p>
<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p><p>
</p><p>am1b6zxp0T</p></div>

Senior Salesforce Business Analyst - First Advantage (Bangalore/Mumbai)

<div><b>Position Summary
</b><br>
<br>
As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day<br>
configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in<br>
ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales,<br>
Marketing, Customer Care, and Operations.<br>
This role requires deep expertise in Salesforce administration, including user management, security settings,<br>
automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement<br>
enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational<br>
efficiency.<br>
The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong<br>
understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business<br>
goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and<br>
DocuSign is highly desirable.<br>
<br>
<b>Responsibilities
</b><br>
<br>
<ul><li><b>System Maintenance:</b> Perform regular system audits, monitor performance, and manage</li></ul>
platform upgrades and releases.<br>
<ul><li><b>Automation &amp; Configuration: </b>Build and maintain Flows, Validation Rules, Approval</li></ul>
Processes, and Custom Objects to support business processes.<br>
<ul><li><b>Support &amp; Troubleshooting:</b> Provide Tier 2 support for Salesforce-related issues and</li></ul>
collaborate with support team and business teams to resolve them.<br>
<ul><li><b>Documentation:</b> Maintain comprehensive documentation of system configurations,</li></ul>
processes, and change logs.<br>
<ul><li><b>Collaboration:</b> Work closely with Business Analysts, Developers, and stakeholders to gather</li></ul>
requirements and implement scalable solutions.<br>
<ul><li><b>Reporting &amp; Dashboards:</b> Create and manage reports and dashboards to support business</li></ul>
insights and decision-making.<br>
<ul><li><b>Integration Support: </b>Assist in managing integrations with third-party tools such as Salesloft,</li></ul>
ZoomInfo, DocuSign, and others.<br>
<br>
<b>Required Skills &amp; Qualifications
</b><br>
<br>
<ul><li><b>Salesforce Expertise: </b>Proficiency in Salesforce administration tools including Flows, Process</li></ul>
Builder, Lightning App Builder, and Permission Sets.<br>
<ul><li><b>Security &amp; Access Management:</b> Strong understanding of Salesforce security model</li></ul>
including profiles, roles, sharing rules, and field-level security.<br>
<ul><li><b>Data Management:</b> Experience with data import/export tools (Data Loader, Workbench) and</li></ul>
maintaining data quality.<br>
<ul><li><b>Problem Solving:</b> Excellent troubleshooting skills and ability to resolve complex system</li></ul>
issues.<br>
<ul><li><b>Communication:</b> Strong verbal and written communication skills to interact with technical</li></ul>
and non-technical stakeholders.<br>
<ul><li><b>Project Management:</b> Ability to manage multiple tasks and projects in a fast-paced</li></ul>
environment.<br>
<ul><li><b>Certifications:</b> Salesforce Certified Administrator required; Advanced Administrator or</li></ul>
Platform App Builder certification is a plus.<br>
<ul><li><b>Tool Familiarity:</b> Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo,</li></ul>
DocuSign, and Tableau are preferred<br>
<br>
<b>Education &amp; Experience</b><br>
<br>
<ul><li><b>Education:</b> Bachelor&rsquo;s degree in Information Systems, Computer Science, Business</li></ul>
Administration, or related field.<br>
<ul><li><b>Experience: </b>Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large</li></ul>
scale organization.<br>
<ul><li><b>Certifications:</b> Salesforce Certified Administrator required; additional certifications are a</li></ul>
plus.<br>
<br>
<b>This position is fully remote, but occasional travel may be required for training and team events.</b><br>
<b>Preferred base location would be Bangalore/Mumbai.</b><p>
United States Equal Opportunity Employment:</p>
<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p><p>
</p><p>kxoITm7ZOD</p></div>

<div>At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage &mdash; our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.<br>
<br>
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.<br>
<br>
<b>What You'll Do:</b><br>
<br>
The <b>Customer Success Analyst</b> acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Vehicle vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.<br>
<br>
This role is <b>100% work from home</b>. Authorized and working from the United States.<br>
<br>
<b>Responsibilities:</b><ul><li>
Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives.</li><li>
Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.</li><li>
Provide and maintain in-depth working knowledge of all client verifications/processing guidelines.</li><li>
Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts.</li><li>
Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.</li><li>
Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met</li><li>
Perform other duties as assigned by management.</li></ul><br>
<b>
What You May Need to be Successful:</b><ul><li>
High School Diploma or GED, or Equivalent work experience.</li><li>
3+ years of customer service experience, including direct interactions with external customers.</li><li>
Microsoft Office products (Outlook, PowerPoint, Word, and Excel)</li><li>
Siebel, Salesforce or equivalent CRM system</li><li>
Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.</li><li>
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>
Organizational skills and strong attention to detail</li><li>
Ability to multi-task and manage daily assignments.</li><li>
Sense of urgency to meet client deadlines.</li><li>
Highly responsive and adaptable to evolving priorities.</li><li>
Ability to work and thrive in a dynamic team environment as well as act independently.</li></ul><br>
<b>
Why First Advantage is Your Next Big Career Move:</b><br>
<br>
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.<br>
Additional benefits offered to our eligible people include:<ul><li>
Ability to work remotely with occasional business travel.
</li><li>Medical, Vision, Dental, and supplementary benefit plans
</li><li>401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
</li><li>Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
 </li>Access to tech and growth opportunities, and leaders who want you to succeed!<br>
<li>
</li></ul><br>
<br>
<b>What Are You Waiting For? Apply Today!
</b><br>
You have learned a little about us today &ndash; we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!<br>
<br>
<i>The salary range for this position is approximately $21-26.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate&rsquo;s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.</i><p><br>
United States Equal Opportunity Employment:</p>
<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p><p>
</p><p>4VczkIoStv</p></div>

Customer Success Analyst (Vehicle Vertical)

Join FIRST ADVANTAGE and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FIRST ADVANTAGE

ABOUT_COMPANY

Senior Salesforce Administrator - First Advantage (Bangalore/Mumbai)

Senior Salesforce Business Analyst - First Advantage (Bangalore/Mumbai)

Senior Salesforce Administrator - First Advantage (Bangalore/Mumbai)

Customer Success Analyst (Vehicle Vertical)