Qureos Mentor

First American

<div><p>First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. <b>This is an in person, onsite position.</b></p><p><b>
COLLECTIONS JOB RESPONSIBILITIES</b></p><ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul><p><b>
COLLECTIONS JOB REQUIREMENTS</b></p><ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English a plus</li></ul><p><b>
BENEFITS</b></p><ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul><p>
Job Type: Full-time</p></div>

Collections Customer Accounts Representative

<div><p>First American Title Lending currently seeks an experienced Bilingual Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. <b>This is an in person, onsite position.</b></p><p><b>
COLLECTIONS JOB RESPONSIBILITIES</b></p><ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day on average</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul><p><b>
COLLECTIONS JOB REQUIREMENTS</b></p><ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English strongly preferred</li></ul><p><b>
BENEFITS</b></p><ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul><p>
Job Type: Full-time</p></div>

Bilingual Customer Accounts Representative

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. Come join First American in Austin TX, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.<div><p><b>
What You&rsquo;ll Do:</b></p></div><div><ul><li><p>
Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up</p></li></ul></div><div><ul><li><p>
Communicate regularly with customers during the escrow process flow</p></li></ul></div><div><ul><li><p>
Interpret various agreements as they relate to escrow closings</p></li></ul></div><div><ul><li><p>
Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
Passion for helping customers while maintaining a professional and positive attitude</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication with both our internal teams and external customers</p></li></ul></div><div><ul><li><p>
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn</p></li></ul></div><div><ul><li><p>
Thrives in contributing to a team working together to deliver beyond customer expectations</p></li></ul></div><div><ul><li><p>
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies</p></li></ul></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
2+ years of escrow-related experience preferred</p></li></ul></div><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Escrow Assistant

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Put your administrative, support, and interpersonal skills to work with a team that&rsquo;s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek energetic, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in Southlake, TX where we believe our greatest asset is our people. We are looking to add an Escrow Assistant to our growing team. In this role, you&rsquo;ll work in a dynamic, fast-paced environment, providing critical administrative and customer support to our Escrow team. This position plays a key role in helping make the dream of homeownership a reality. We&rsquo;re seeking someone with the drive and potential to grow - an individual looking for a long-term career path at First American and eager to learn, contribute, and advance within our organization.<div><div><p><b>
 What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Do:</b></p></div><div><ul><li><p>
Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up</p></li></ul></div><div><ul><li><p>
Communicate regularly with customers during the escrow process flow</p></li></ul></div><div><ul><li><p>
Interpret various agreements as they relate to escrow closings</p></li></ul></div><div><ul><li><p>
Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience</p></li></ul></div><div><p><b>
What</b><b> </b><b>You&rsquo;ll</b><b> </b><b>Bring:</b></p></div><div><ul><li><p>
Passion for helping customers while maintaining a professional and positive attitude</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication with both our internal teams and external customers</p></li></ul></div></div><div><div><ul><li><p>
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn</p></li></ul></div><div><ul><li><p>
Thrives in contributing to a team working together to deliver beyond customer expectations</p></li></ul></div><div><ul><li><p>
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies</p></li></ul></div><div><ul><li><p>
High school diploma or equivalent</p></li></ul></div><div><ul><li><p>
2+ years of escrow-related experience preferred</p></li></ul></div></div><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p><b>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</b></p><p></p><p>
This role will be remote during the following shift: 8am-5pm PST</p><p></p><p><b>
What You'll Do</b></p><ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul><p></p><p><b>
What You'll Bring</b></p><ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! As a member of First American&rsquo;s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Oversees, develops and delivers training programs for First American employees and/or external customers and/or partners to meet organizational and learner needs. Partners with business leaders, stakeholders, and, as applicable, external partners to identify training needs, design scalable solutions and ensure consistent, high-quality training execution. Play a key mentorship role, coaching and supporting trainers to elevate facilitation quality, instructional effectiveness, and learner outcomes. This role brings deep expertise in learning design, facilitation and performance improvement to solve complex business challenges<p><b>
What You'll DO</b></p><ul><li>
May partner with external vendors, services providers, or strategic partners to ensure training alignment, effectiveness and performance outcomes.</li><li>
Provides mentorship, coaching and guidance to trainers to improve facilitation skills, instructional consistency, and learner engagement</li><li>
Observes training delivery and provides actionable feedback to support trainer growth and effectiveness.</li><li>
Audits training delivery, materials, and learner outcomes to ensure alignment with business objectives, curriculum standards, and quality expectations.</li><li>
Either partners with Instructional designers or independently completes updates to curriculum to address identified gaps</li></ul><p><b><br>
What You'll Bring</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience</li><li>
8+ years of directly related experience in training, learning, or performance enablement</li><li>
Ability to establish and maintain effective working relationships at the senior management level across functional groups, business units, and external partners.</li><li>
Extensive knowledge of instructional design theory and/or learning principles</li><li>
Ability to influence without direct authority and manage training initiatives across organizational or external boundaries.</li><li>
Strong understanding of effective teaching methodologies and tools</li><li>
Demonstrated ability to coach, mentor, and influence trainers without direct authority</li><li>
Extensive knowledge of traditional and modern training methods, tools and techniques</li><li>
Ability to present complex information to a variety of audiences</li><li>
Data gathering and analysis</li><li>
Knowledge of modern training techniques and tools</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Principal Trainer

Join First American and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First American

About Company

Collections Customer Accounts Representative

Bilingual Customer Accounts Representative

Escrow Assistant

Escrow Assistant

Associate Production Support Analyst (Remote, 8am-5pm PST)

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

Principal Trainer