Qureos Mentor

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! As a member of First American&rsquo;s family of companies, Data &amp; Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry&rsquo;s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree&reg;, FraudGuard&reg;, RegsData&trade;, TaxSource&trade; and ACI&reg;. The First American Data &amp; Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Program Manager is responsible for managing programs or multiple projects, with complex interdependencies, on an ongoing and regular basis. Responsible for project planning and status reporting, risk management, and issue resolution. The Program Manager works more often with strategy and articulates the goals and objectives of the program and how it will impact the business.<div><b>
What You'll Do</b><br>
Program Management &amp; Execution<br>
<ul><li>Manage multiple, interdependent projects supporting the DNA identity and access management program</li><li>Develop and maintain program plans, roadmaps, and governance structures aligned to DNA priorities</li><li>Track progress, risks, and dependencies; ensure timely delivery of program outcomes</li><li>Provide regular status reporting to stakeholders, highlighting risks, issues, and mitigation plans</li></ul>
________________________________________<br>
Identity Governance<br>
<ul><li>Optimize and scale role-based access controls (RBAC) across DNA systems and products</li><li>Coordinate and drive access certification processes for in-scope applications</li><li>Partner with product and engineering teams to establish clear access ownership and accountability</li><li>Enhance program maturity by systematically identifying and addressing excessive or outdated access to reduce overall risk exposure.</li></ul>
________________________________________<br>
Access Operations<br>
<ul><li>Mature and optimize joiner, mover, leaver (JML) processes across DNA platforms to enhance operational efficiency and program effectiveness.</li><li>Partner with IT and engineering teams to streamline provisioning workflows</li><li>Track and report on access request volumes, cycle times, and service performance</li><li>Support implementation of automation and service improvements to reduce manual effort</li></ul>
________________________________________<br>
Authentication &amp; Security Improvements<br>
<ul><li>Support rollout and adoption of MFA and SSO across DNA products and systems</li><li>Drive ongoing optimization of authentication processes and controls in coordination with cybersecurity teams to strengthen operational effectiveness.</li><li>Improve visibility into privileged and service accounts within DNA environments</li><li>Contribute to roadmap planning for incremental identity security enhancements</li></ul>
________________________________________<br>
Cross-Functional Collaboration<br>
<ul><li>Coordinate across Product, Engineering, and Cybersecurity, teams to align on access requirements</li><li>Facilitate issue resolution and remove blockers impacting program delivery</li><li>Ensure consistent communication and alignment across stakeholders</li></ul>
________________________________________</div><div><b><br>
What You'll Bring</b><br>
<ul><li>5&ndash;8+ years of program or project management experience in technology or data environments</li><li>Experience supporting identity, access management, or security-related initiatives</li><li>Working knowledge of IAM concepts (RBAC, MFA, SSO, provisioning)</li><li>Strong organizational, communication, and stakeholder management skills</li><li>Bachelor&rsquo;s degree or equivalent experience</li></ul>
________________________________________<br>
Core Competencies<br>
1. Program Execution<br>
<ul><li>Effectively manages multiple workstreams with clear tracking, prioritization, and follow-through</li></ul>
2. Operational Process Improvement<br>
<ul><li>Identifies inefficiencies and drives process improvements (e.g., provisioning workflows, JML processes)</li></ul>
3. Risk Awareness<br>
<ul><li>Recognizes access-related risks and supports mitigation through structured processes and controls</li></ul>
4. Stakeholder Coordination<br>
<ul><li>Builds working relationships across teams to drive alignment and execution</li></ul>
5. Technical Acumen (Foundational IAM)<br>
<ul><li>Understands identity and access concepts sufficiently to partner with technical teams</li></ul>
6. Communication &amp; Transparency<br>
<ul><li>Provides clear, consistent updates on program status, risks, and issues</li></ul>
7. Execution Mindset<br>
<ul><li>Focuses on delivering outcomes in a fast-paced, evolving environment</li></ul></div><p></p><div><b><br>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Program Manager

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
We are looking to add a Producer / Account Director - Transactional Risk Sales to our growing team. In this role, you will be responsible for advising new and existing customers on transactional risk insurance products available for risks arising in commercial transactions. If you love interacting with a variety of sophisticated stakeholders, leveraging your legal and financial acumen to solve complex issues, we&rsquo;d love to talk to you.<p><b>
What You'll Do</b></p><ul><li>
Identify and engage in new business opportunities with internal and external contacts.</li><li>
Provide insurance expertise in connection with acquisitions and dispositions of assets and businesses.</li><li>
Negotiate transactional risk insurance coverage options with insurance carriers, customers, and their attorneys.
</li><li>Review transaction and due diligence materials to understand target company profiles and provide preliminary terms.</li><li>
Analyze &ldquo;critical flaws&rdquo; potentially impacting the transaction and work closely with legal team on coverage or contractual risk management issues that need to be contemplated in the purchase agreement.
</li><li>Leverage deep experience, knowledge, and data, dealing with complex situations requiring creativity and ingenuity to work and close the transaction.</li><li>
Serve as primary point of client contact on insurance opportunities from initial engagement through closing and policy issuance.
</li><li>Deep understanding of the fundamental concepts, practices, and procedures of transactional risk insurance products and processes.
</li><li>Works independently with wide latitude for decision making, communicating with key stakeholders and is seen as an expert on our team leading this important practice.</li><li>
Negotiate RWI insurance policies.</li><li>
Work in a fast-paced environment, multi-task and make quick decisions while maintaining underwriting integrity.</li></ul><p></p><p><b>
Who You Are and What You'll Bring</b></p><ul><li>
Bachelor's degree or equivalent work experience</li><li>
JD Preferred</li><li>
5- 7 years of successful Commercial Title/Commercial Real Estate industry experience</li><li>
Proven track record of meeting and exceeding sales goals</li><li>
Requires a valid driver&rsquo;s license.</li><li>
Reputation building client relationships, securing new orders from new customers, and maintaining and expanding business with existing client base</li><li>
Communicates proactively with and responds in a timely manner to clients</li><li>
Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.</li><li>
Develops and executes a call plan for the area assigned to include calls on and appointments with qualified developers, lenders, investors, real estate agents, brokers and their staff, and attorneys</li><li>
Ideal candidate will have five or more years of M&amp;A experience as an attorney, transactional risk broker, or underwriter, accountant, investment banker, or other deal professional..</li><li>
Experience advising business clients on practical insurance solutions to solve complex issues arising in transactions.</li><li>
Property &amp; Casualty license and Excess/Surplus Lines license, or the ability to be licensed within the first 60 days of employment.</li><li>
Strong written and verbal communication skills.</li><li>
Exceptional interpersonal, customer service, sales, and relationship management skills with the ability to leverage AI tools.</li><li>
Willingness to travel to industry conferences and customer meetings as necessary.</li><li>
Must have strong legal and financial acumen.</li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Producer - Transactional Risk Sales (Remote - US)

<div><p>First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. <b>This is an in person, onsite position.</b></p><p><b>
COLLECTIONS JOB RESPONSIBILITIES</b></p><ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul><p><b>
COLLECTIONS JOB REQUIREMENTS</b></p><ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English a plus</li></ul><p><b>
BENEFITS</b></p><ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul><p>
Job Type: Full-time</p></div>

Collections Customer Accounts Representative

<div><p>First American Title Lending currently seeks an experienced Bilingual Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. <b>This is an in person, onsite position.</b></p><p><b>
COLLECTIONS JOB RESPONSIBILITIES</b></p><ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day on average</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul><p><b>
COLLECTIONS JOB REQUIREMENTS</b></p><ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English strongly preferred</li></ul><p><b>
BENEFITS</b></p><ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul><p>
Job Type: Full-time</p></div>

Bilingual Customer Accounts Representative

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)