Qureos Mentor

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements. This position requires strong judgment, advanced problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast paced environment.<p><b>
WHAT YOU'LL DO</b></p><ul><li>
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.</li><li>
Perform outbound and inbound collection calls to resolve delinquent accounts.</li><li>
Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.</li><li>
Maintain accurate and detailed records of all customer interactions and account activity.</li><li>
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.</li><li>
Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.</li></ul><p></p><p><b>
WHAT YOU'LL BRING</b></p><p>
Required Education, Experience, Certification/Licensure</p><ul><li>
High School diploma or equivalent</li><li>
Some college preferred</li><li>
Typically requires a minimum of 3 years&rsquo; experience in collections, loss mitigation or mortgage servicing.</li></ul><p><b>
Knowledge, Skills, and Abilities (KSAs)</b></p><ul><li>
Excellent verbal and written skills with strong negotiation and active listening skills.</li><li>
Problem solving, time management, and organizational skills.</li><li>
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.</li><li>
Strong attention to detail</li><li>
Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)</li><li>
Able to thrive working in a fast-paced collaborative environment and manage multiple priorities.</li><li>
Strong computer skills including Microsoft Office applications.</li><li>
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.</li><li>
Able to analyze and interpret complex documents to make sound decisions and recommendations.</li><li>
Able to interact and communicate with individuals at all levels of the organization.</li></ul><p></p><p>
Working hours will be 11am-8pm EST.</p><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Sr. Collections Specialist (remote)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Participates in the design, development, coding, testing, debugging, and maintenance of software code for business applications. Responsible for middle-tier implementation and integration with backend databases. Works with technical staff to understand problems with software and develops specifications to resolve them. Participates in the development of software user manuals.<p><b>
HOW YOU&rsquo;LL CONTRIBUTE</b></p><ul><li>
Extensive full Stack application development experience.</li><li>
Consistently tests and delivers software on time.</li><li>
Provides maintenance of developed software including regression testing and debugging.</li><li>
Expert in business domain with a deep understanding of the team&rsquo;s goals, enabling ability to drive projects to have the greatest customer impact</li><li>
Build tools and produce technical documentation to improve developer efficiency and drive alignment within the team</li><li>
Experience leading team of engineers in the design, development, and maintenance of software code for business applications.</li><li>
Build test automation suites to ensure the quality of guest impacting products</li><li>
Formulates and defines system scope and objectives for assigned projects</li><li>
Performs maintenance, installations, upgrades, and other technical duties associated with the support of product applications platforms and/or product systems platforms.</li><li>
Responsible for top-tier implementation and integration with backend databases.</li><li>
Formulate and define system scope and objectives through research and fact-finding to develop or modify internal business systems.</li><li>
Required to perform duties outside of normal work hours based on business needs</li><li>
Other duties as assigned</li></ul><p></p><p><b>
WHAT YOU&rsquo;LL BRING
</b></p><p>Required Education, Experience, Certification/Licensure</p><ul><li>
Normally requires BS Degree or equivalent work experience</li><li>
Typically have 8+ years of directly related experience</li><li>
Having experience working with distributed team is preferred.</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)</b></p><ul><li>
Fluent in multiple application development languages at an expert level</li><li>
Experience with various computer platforms and application environments</li><li>
Expertise with developing multiple tiers of multi-tiered software applications</li><li>
Advanced expertise in designing programs, applications and systems</li><li>
Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team</li><li>
Must have conceptual understanding of domain technologies.</li><li>
Strong organizational or Project Management skills</li><li>
Strong written and verbal communication skills</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Senior Software Engineer

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Enterprise Backup &amp; Recovery Platform (EBRP) team designs, builds, and operates secure, resilient, cloud-based backup solutions that protect critical business systems across First American. Our platform supports AWS and GCP environments and leverages logically air-gapped and immutable design principles to ensure recoverability, security, and regulatory compliance. We are seeking a Platform Engineer II to help evolve and operate our multi-cloud backup platform. This role blends infrastructure engineering, operational reliability, and automation development to deliver secure and scalable backup services across the enterprise. *We are open to remote candidates for this role<p><b>
Role Overview</b></p><p><br>
This role is comprised of approximately:</p><ul><li>
50% Platform Engineering</li><li>
30% Backup Operations &amp; Reliability</li><li>
20% Development &amp; Automation</li></ul><p><br>
</p><p>As a Platform Engineer II, you will independently deliver infrastructure solutions of moderate scope, contribute to automation and platform improvements, and support the operational health of production backup systems. You will work under general supervision while collaborating closely with senior engineers and cross-functional teams.</p><p></p><p><b>
Platform Engineering (50%)</b></p><ul><li>
Design, implement, and maintain cloud infrastructure supporting enterprise backup services across AWS and GCP</li><li>
Define and manage infrastructure using Infrastructure-as-Code (Terraform preferred)</li><li>
Translate engineering requirements into secure, scalable cloud architecture solutions</li><li>
Modify and enhance existing platform components to improve resiliency, performance, and maintainability</li><li>
Build and improve CI/CD pipelines supporting infrastructure and platform deployments</li><li>
Contribute to IAM design, least-privilege access models, and secure cloud architecture patterns</li><li>
Develop detailed technical specifications and documentation for infrastructure implementations</li><li>
Partner with Security, Infrastructure, and Application teams to ensure successful platform integrations</li></ul><p><b><br>
Backup Operations &amp; Reliability (30%)</b></p><ul><li>
Monitor and maintain production backup jobs, replication workflows, and recovery processes</li><li>
Troubleshoot backup failures and restore issues across AWS and GCP environments</li><li>
Perform platform maintenance, installations, upgrades, and lifecycle management activities</li><li>
Participate in incident response, root cause analysis, and corrective action planning</li><li>
Support disaster recovery testing and validation efforts to ensure alignment with RPO/RTO objectives</li><li>
Improve operational runbooks and documentation to enhance reliability and efficiency</li><li>
Participate in on-call support as required by business needs</li></ul><p><b><br>
Development &amp; Automation (20%)</b></p><ul><li>
Leverage AI-assisted development tools to reduce operational toil, improve code quality, and automate repetitive engineering tasks</li><li>
Develop automation scripts and tooling (Python, Bash, or similar) to reduce manual operational effort</li><li>
Build and enhance pipeline automation to ensure the quality and reliability of infrastructure changes</li><li>
Create internal tools used by Platform Engineering and partner teams</li><li>
Contribute to automated validation and regression testing for platform updates</li><li>
Document technical designs and implementation details to support knowledge sharing</li></ul><p></p><p><b>
Experience</b></p><ul><li>
2&ndash;5 years of directly related experience in cloud infrastructure, platform engineering, or DevOps</li><li>
Experience defining infrastructure and platform capabilities using Infrastructure-as-Code and automation technologies</li><li>
Hands-on experience with AWS required; familiarity with GCP strongly preferred</li><li>
Experience working with CI/CD pipelines and build automation tools</li><li>
Practical experience leveraging AI-assisted development or automation tools to improve engineering productivity and reduce manual effort</li><li>
Experience troubleshooting production cloud systems</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field or equivalent combination of education, certifications, and experience</li></ul><p><b><br>
Technical Skills</b></p><ul><li>
Proficiency in at least one scripting language (Python, Bash, or similar)</li><li>
Familiarity with multiple IaC tools (Terraform preferred; CloudFormation acceptable)</li><li>
Experience with CI/CD pipelines, automation, and build tools</li><li>
Working knowledge of cloud networking fundamentals (VPCs, subnets, routing, security groups/firewalls)</li><li>
Familiarity with AWS and GCP core services (IAM, object storage, logging/monitoring, compute)</li><li>
Familiarity with LLM-assisted coding tools and models (e.g., Cursor/Copilot, and Claude/GPT) and their secure use in dev/CI workflows.</li><li>
Understanding of backup and disaster recovery concepts (RPO, RTO, retention policies, immutability)</li><li>
Experience with monitoring and logging systems (CloudWatch, Cloud Logging, or similar)</li><li>
Strong written and verbal communication skills</li></ul><p></p><p><b>
Growth Opportunities</b></p><ul><li>
Exposure to enterprise-scale multi-cloud infrastructure (AWS &amp; GCP)</li><li>
Experience operating in a highly regulated financial services environment</li><li>
Opportunity to contribute to secure, air-gapped, and immutable backup architectures</li><li>
Career progression path toward Senior Platform Engineer
</li><li>Access to cloud training and certification resources</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Platform Engineer II – Cloud Backup & Recovery (AWS/GCP)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Enable you to provide best in class service and support to your clients by leveraging industry leading technology and the strongest escrow and underwriter partners in the business. We are transforming the residential real estate experience one closing at a time. Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Officer to our growing team. In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team. The Escrow Officer is responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. This position plays a key role in making the dream of home ownership a reality. This is an in-office position located at 2751 36th Avenue NW, Ste 117, Norman, OK<p><b>
What You&rsquo;ll Do</b></p><ul><li>
Complete real estate escrow transactions by determining requirements</li><li>
Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company</li><li>
Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy</li><li>
Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction</li><li>
Examine property titles, mortgages, and trust deed documents</li><li>
Prepare legal documents for the closure of the sale</li><li>
Complete closing by recording and filing documents, preparing, and distributing final closing statements and title</li></ul><p></p><p><b><br>
What You&rsquo;ll Bring</b></p><ul><li>
2-4 years of escrow-related experience</li><li>
Experience directly handling escrow transactions</li><li>
Openness to new technology and proprietary programs; adjusts easily to new workflow</li><li>
Passion for helping customers while maintaining a professional and positive attitude</li><li>
Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs</li><li>
Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues</li><li>
Thrives in contributing to a team working together to deliver beyond customer expectations</li><li>
Comfortable guiding and supporting future talent learning the business</li><li>
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies</li><li>
Valid Licensing/Certification as required by applicable state</li><li>
High school diploma or equivalent</li></ul><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Escrow Officer (in office)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements. This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.<p><b>
WHAT YOU'LL DO</b></p><ul><li>
Perform inbound and outbound collection calls across all stages of delinquency.</li><li>
Research, identify, and resolve issues contributing to customer delinquency.</li><li>
Maintain accurate and detailed records of all customer interactions and account activities.</li><li>
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.</li><li>
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.</li><li>
Analyze borrower financials to determine appropriate payment arrangements or retention options.</li></ul><p></p><p><b>
WHAT YOU'LL BRING</b></p><p>
Required Education, Experience, Certification/Licensure</p><ul><li>
High School diploma or equivalent.</li><li>
Typically requires 1&ndash;3 years of mortgage service experience and high‑volume collections experience.</li><li>
Goal‑oriented with the ability to thrive in a fast‑paced environment.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to manage multiple priorities with strong attention to detail.</li><li>
Call center experience preferred.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities (KSAs)</b></p><ul><li>
Knowledge of collections procedures and best practices.</li><li>
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.</li><li>
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.</li><li>
Strong negotiation, active listening, and communication skills.</li><li>
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions.</li><li>
Strong problem‑solving, time‑management, and organizational skills.</li><li>
Ability to thrive in a fast‑paced, collaborative environment.</li><li>
Strong attention to detail with the ability to meet goals and deadlines.</li><li>
Ability to interact and communicate effectively with individuals at all levels of the organization.</li></ul><p></p><p>
Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.</p><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Collections Specialist (remote)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! As a member of First American&rsquo;s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Design, develop and implement learning solutions and curriculum materials for instructor led, self-paced training, mobile learning, video and audio-based training as assigned.<p><b><i>
What You'll Do:</i></b></p><ul><li>
Build commercial quality learning content using industry accepted instructional design processes (ADDIE, ARCS, SAM, Bloom&rsquo;s etc.).</li><li>
Perform needs/job analysis and effectively communicate development requirements to all levels within the organization.</li><li>
Gather information and compile/analyze data to determine the most appropriate and effective learning methods for diverse work groups.</li><li>
Work with subject matter experts, stakeholder, business sponsors and students to ensure learning objectives are met.</li><li>
Present complex information using instructionally effective methods.</li><li>
Analyze/assess training effectiveness and recommend adjustments.</li><li>
Track employee performance and measure training outcomes.</li><li>
May recommend training methods.</li><li><div>
May participate in system administration and course maintenance, such as Learning Management System (LMS)</div></li></ul><p></p><p><b><i>
What You'll Bring:</i></b></p><ul><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience</li><li>
4-7 years of experience designing training for adult audiences in a professional environment</li><li><div>
Information Mapping/DocuTools Certification preferred.</div></li><li>
Training project management skills with an emphasis on needs analysis, scope, time estimations and execution</li><li>
Demonstrated critical thinking to review and analyze data</li><li>
Proficient in graphic/user interface/interactive design</li><li>
Experience with applications such as:<ul><li>
Adobe Creative Suite (PhotoShop, Illustrator, Bridge, Premiere, InDesign, AfterEffects, etc.)</li><li>
Articulate 360 (Storyline 360, Rise, Studio 360, Replay, etc.)</li><li>
Snagit</li><li>
Camtasia</li><li>
Microsoft Office Applications</li><li>
Online graphic design applications, such as Venngage, Canva, etc.</li><li>
HTML, ActionSript or application/gaming design</li></ul></li><li>
Strong written and verbal communication skills</li><li>
Strong interpersonal skills</li><li>
Self-motivated; self-starter</li><li><div>
Ability to manage multiple tasks and respond quickly to emergent problems</div></li><li><div>
Instructional design certificate from an industry recognized organization (ATD, Learning Guild, Langevin, etc.) preferred</div></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Instructional Designer - Remote

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.<p></p><p><b>
HOW YOU&rsquo;LL CONTRIBUTE</b></p><ul><li>
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.</li><li>
Verifies contacts and account information.</li><li>
Examines customer problems and implements appropriate corrective action to respond to customer requests.</li><li>
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.</li><li>
Maintains and creates logs, reports, records, and files.</li><li>
Investigates, coordinates, and tracks a wide range of customer issues and problems.</li><li>
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.</li><li>
May interface with offshore call center to answer questions on process or specialized situations</li><li>
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.</li><li>
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.</li><li>
Other duties as assigned</li></ul><p></p><p><b>
WHAT YOU&rsquo;LL BRING
</b></p><p><i>Required Education, Experience, Certification/Licensure</i></p><ul><li>
High School diploma or equivalent required</li><li>
Generally, has 2+ years of generally related customer service experience</li><li>
General knowledge of assigned area&rsquo;s products and customer service activities.</li><li>
Proficient MS Office skills</li><li>
Must be able to navigate a computerized data entry system or other relevant applications.</li><li>
Strong verbal and written skills</li><li>
Customer Service skill including adaptability, attention to detail, patience, and problem solving.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Customer Service Representative (remote)

Join First American and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.