Qureos Mentor

First Bank

<div>SUMMARY:
The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. 
ESSENTIAL FUNCTIONS:<ul><li>
Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.</li><li>
Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.</li><li>
Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.</li><li>
May assist in opening and closing the vault daily; assists in balancing vault currency and coin</li><li>
Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.</li><li>
Issues official checks, traveler&rsquo;s checks and gift cards.</li><li>
Cross-sells the Bank&rsquo;s other products and services, referring customers to appropriate staff as indicated.</li><li>
Performs safe deposit duties by controlling access and assisting customers.</li><li>
Receives and processes stop payment and hold orders.</li><li>
Accepts loan, credit card and installment payments.</li><li>
Balances cash drawer daily and verifies cash being bought from and sold to the vault.</li><li>
Provides effective customer service and assists in resolving problems within given authority.</li><li>
Records, files, updates information and sorts&rsquo; mail or reports as required.</li><li>
Answers telephones and directs callers to proper Bank personnel.</li><li>
Processes teller work through branch capture and assists with imaging research.</li><li>
May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)</li><li>
Processes address changes, check orders, traveler&rsquo;s checks, incoming and outgoing collections, change orders and deposit slip corrections.</li><li>
Type&rsquo;s routine letters, reports and forms.</li><li>
Maintains files, copies and faxes documents, and orders and distributes supplies.</li><li>
Takes steps to ensure security of Branch personnel &amp; Bank procedures.</li><li>
Fully understands opening/closing procedures, as well as all other security procedures.</li><li>
May prepare and verify order of shipment of currency.</li><li>
Completes annual compliance courses.</li><li>
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.</li><li>
Adheres to all levels of our Service Excellence standards.</li><li>
Performs other duties as required.</li></ul>
GENERAL QUALIFICATIONS: 
Knowledge &amp; Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. 
<ul><li>
High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment.</li><li>
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li><li>
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.</li><li>
Excellent organizational and time management skills &ndash; ability to work with minimal supervision.</li><li>
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.</li><li>
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.</li></ul> 
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver&rsquo;s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. 
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations&rsquo; environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations&rsquo; situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

Teller I

<div><h3 class="jobSectionHeader">About this Role
</h3><div>This position exists to categorize an experienced processor in Deposit Operations who is responsible for functions within any of the following areas including ACH, Wire Transfer, Bookkeeping, Account Services, Commercial Analysis, Unclaimed Property, Electronic Banking, Reconciliations, Resolution, Research or IRA processing. Duties may include responsibilities of an experienced employee in any of the above areas or advanced knowledge in one or more areas.
<h3 class="jobSectionHeader">
In this Role You Will</h3>

ACH

Perform multiple functions such as: originating and receive ACH files, ACH Disputes, Balancing and handling escalated and more complex ACH issues and transactions.

Wire Transfer

Perform multiple functions such as: creating and reviewing outgoing wire instructions through multiple channels, monitor and review incoming wires, balancing, wire investigations and provide support and information to internal and external customers on routine matters.

Account Services

Perform multiple functions such as: Account maintenance, CIF maintenance, Missing TIN monitoring, Excessive Money Market/Savings monitoring and branch assistance.

Bookkeeping

Perform multiple functions such as: Chargebacks, non-post items, Stop Payments, Posting Transfer Request processing and balancing.

IRA Processing

Performs all functions related to IRA processing including IRS tax forms corrections, Required Minimum Distributions and all First Form IRA distribution forms. Receive phone calls from internal and external clients regarding a wide variety of IRA RMD and Federal Withholding questions as well as problems or requests that pertain to IRA functions performed by Account Services.

XAA Processing

Maintain Commercial Account Analysis software with customer information provided from requests submitted to the First Forms database. Requires accurate interpretation of all requests and accurate entry into the software. Also includes balancing, running and updating queries and complete all monthly reposting of charges and volumes.

Handles telephone calls from branches and business units, regarding a wide variety of questions and any issues that may have occurred.

Unclaimed Property

Performs all functions related to property that needs to be escheated based on state requirements.

Cash Orders

Validate Brinks cash orders for branches and ATMs

Electronic Banking

Process Reg E Debit Card claims and research

Gift Card fulfillment

ACD and email support and service to branches and CCC

Research/Adjustments

Process check adjustments

Process research requests

Process verifications of deposits and loans

Positive Pay scrub

Reconciliations/Resolution

Reconcile 100+ general ledger and DDA accounts daily
</div>
<h3 class="jobSectionHeader">Qualifications, Competencies and Skills</h3>
<div><ul><li>High school diploma or general education degree (GED); two years related experience and/or training preferred; or equivalent combination of education and experience.</li>
<li>In house experience of two years or more in any of the areas mentioned above or advanced knowledge in one or more areas is preferred.</li>
<li>PC proficiency in Word and Excel; 10-key by touch' is preferred.</li>
<li>Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization.</li>
<li>Can add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Ability to compute rate, ratio, and percent.</li>
<li>Can carry out detailed but uninvolved written or oral instructions.</li>
<li>Multi-lingual, a plus.</li>
<li>U.S. Military Veterans are encouraged to apply.</li>
</ul></div><h3 class="jobSectionHeader">Compensation Disclosure</h3>

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $19 - $23.50. 
 
Compensation: $19.00 - $23.50</div>

Deposit Operations Specialist

Join First Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Bank

About Company

Teller I

Deposit Operations Specialist