Qureos Mentor

First Choice Properties

Job Summary:We are seeking an experienced and results-driven Call Centre Manager to lead and optimize the operations of our real estate call centre. The ideal candidate will manage a team of call agents responsible for lead generation, client follow-ups, appointment setting, and customer service. You will be responsible for developing call scripts, training staff, monitoring performance, and ensuring a high level of client satisfaction and conversion.Key Responsibilities:<ul><li>Team Management &amp; Leadership</li><li>Supervise, train, and mentor call centre agents</li><li>Set performance goals and KPIs for individual agents and the team</li><li>Schedule and manage staffing to ensure full coverage during business hours</li><li>Operations &amp; Process Optimization</li><li>Monitor inbound and outbound call activities to ensure quality and efficiency</li><li>Create and implement scripts and workflows for different lead types (buyers, sellers, renters, investors)</li><li>Oversee CRM system usage, ensuring data is properly entered, tracked, and followed up</li><li>Identify process gaps and implement improvements to boost lead conversion rates</li><li>Customer Service &amp; Lead Management</li><li>Ensure timely and professional responses to inquiries</li><li>Handle escalated client issues and complaints with a solutions-oriented approach</li><li>Work closely with sales agents and marketing teams to ensure smooth lead handoff and communication</li><li>Reporting &amp; Analysis</li><li>Track key metrics including call volume, lead conversion, response time, and customer satisfaction</li><li>Generate regular performance reports for management review</li><li>Use data to forecast staffing needs and improve call strategies</li></ul>Requirements:<ul><li>Proven experience as a Call Centre Manager, preferably in the real estate, mortgage, or sales industry</li><li>Strong leadership and coaching skills with experience managing call teams</li><li>Excellent communication, conflict resolution, and interpersonal skills</li><li>Proficient in CRM systems and call centre software</li><li>Analytical mindset with experience in performance tracking and reporting</li><li>Ability to thrive in a fast-paced, target-driven environment</li><li>Fluent in both English and Arabic</li></ul>*Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Preferred)</li></ul>

Call Center Manager

Requirements and skills<ul><li>Ability to work independently combined with excellent interpersonal skills</li><li>Strong sales, negotiation and communication skills</li><li>Pleasant and trustworthy</li><li>MS Office familiarity</li><li>With Car Driving License (Preferred)</li></ul>Responsibilities<ul><li>Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms</li><li>Determine clients&rsquo; needs and financials abilities to propose solutions that suit them</li><li>Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing</li><li>Perform comparative market analysis to estimate properties&rsquo; value</li><li>Display and market real property to possible buyers</li><li>Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)</li><li>Manage property auctions or exchanges</li><li>Maintain and update listings of available properties</li><li>Cooperate with appraisers, escrow companies, lenders and home inspectors</li><li>Develop networks and cooperate with attorneys, mortgage lenders and contractors</li><li>Promote sales through advertisements, open houses and listing services</li><li>Remain knowledgeable about real estate markets and best practices</li></ul>Work with One of the Top Real Estate Brands in Abu Dhabi<ul><li>Excellent Marketing and Administrative Support</li><li>Fully Equipped Office</li><li>Company Mobile Phone</li><li>Company VISA and Health Insurance</li><li>Salary + Commission</li><li>Friendly working environment.</li><li>Extensive Database for Buyers and Sellers</li><li>Rewards / Prizes for Top Achievers</li><li>Bonus for agents who achieve or go beyond target per quarter</li></ul>Job Type: Full-time

Property Consultant / Real Estate Sales Agent

Join First Choice Properties and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Choice Properties

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Call Center Manager

Property Consultant / Real Estate Sales Agent